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MaxCommunicator Manual
• Holding—the extension is on hold
• Hold Pending—the extension is on hold, and an action is pending
• Virtual Extension
Calling or Picking Up Calls
If a monitored extension is Idle (green dot) you can click its Extension field
to ring the extension.
If a monitored extension is Ringing (red dot), you can click its State field
to pick up the call.
Viewing the Call History
Click the History tab to view data about handled calls.
Note:
Click on the column headings to sort the data.
The History tab displays the following fields:
• Direction—indicates if the call is incoming or outgoing, or was a
missed call. Left-pointing green arrow indicates outgoing call; right-
pointing red arrow indicates incoming call. Right-pointing arrow with
exclamation point
indicates a missed call.
• Number—the extension or phone number on the other end of the call.
Click a number in the Number column to dial that number.
• Name—Caller ID information, if available.
• Date/Time—the date and time of the call.
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