Altigen Altiware Open Edition 4.0, Reporting Manual

Page: 33 / 38

-- Call Detail Reporting Guide -- September 2000 -- Page 33 --
10.0 Inbound Call View - Time
Date: 07/17/2000 - 24 Hour Period
WG Number: __________ user entered (‘All’ an option)
Number Average Duration .
Total. Queued ExitQ Handled Transfer Total Queue Talk Wrap-Up
00:00 – 00:15 xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
00:15 – 00:30 xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
00:30 – 00:45
00:45 – 01:00 am
01:00 – 01:15
etc…
*
*
*
23:34 – 00:00 pm xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
Graphic: (1) Number Queued by Qtr Hour , (2) Queue Ave Dur by Qtr Hour
11.0 Inbound Call View – DNIS
Date: 07/17/2000 - 24 Hour Period
WG Number: __________ user entered (‘All’ an option)
Number Average Duration .
Total. Queued ExitQ Handled Transfer Total Queue Talk Wrap-Up
(408) 456-4567 xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
(408) 456-4568 xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
(408) 456-4569
*
*
*
(800) 568-2200 xxxx xxxx xxxx xxxx xxxx 00:00 00:00 00:00 00:00
Notes:
WorkGroup X should reflect both records of Party1 and Party2.
ExitQ is records where WaitDuration >0, AND ExitState is = 4 OR 8 OR 16 OR 32 .
Transfer events are counted when records have a defined Party2 PAD entry.