-- Call Detail Reporting Guide -- September 2000 -- Page 13 --
Party1WGEndServiceTime
Timestamp as to when Party1
disconnects the call or trunk
disconnection is detected. If a call is
parked, this time stamp indicates
when the call is picked-up by another
extension.
ULONG
The timestamp is the number of
seconds off-set from June 1970 to
the present, where present
represent the time call was
transferred to another extension,
trunk, AutoAttendant, voicemail
box, or tie trunk OR simply
disconnected.
Party1WGWaitDuration
Duration (in seconds) of a call in the
queuing state. The value is Party1
workgroup Answer Time –
Party1WGQueuing time
ULONG
The time in minutes: seconds that a
call was in queue AND ringing a
target connection until answered.
If a call did not queue, but the
available agent did not answer the
phone, then WaitDuration will
contain the time spent by the caller
listening to the ringing phone!
Party1WGHandleDuration
Duration (in seconds) of the time a
call has been connected to an agent
ULONG
The time in minutes: seconds that a
call was in connection with a target
device or service represented by
Party1Number.
Party1Tenant
Extension’s tenant name
UCHAR
(31)
A name defined in AltiWare via
AltiAdmin screens in the extension
table.
Party1LogoffReasonCode
Logoff reason code if this is an agent
logoff record.
See ExitState
UBYTE
A number from 0-255 that was
entered by an agent using the
Center 4.0 AltiAgent client screen.
Party1Reserve3
Reserved UBYTE
Party1Reserve4
Reserved UBYTE
Second Answer Party definitions are similar.
Second Answering Party
Party2Reserve1
Reserved UCHAR
(16)
Party2Number
Extension number
UCHAR
(21)
Party2Reserve2
Reserved UCHAR
(21)
Party2Type
Identifies type of extension
UBYTE
1 – Analog
2 – IP
4 – Wireless
Party2Pad
Physical address of the extension or
trunk
UCHAR
(5)
Party2WGNumber
Workgroup number that the call
being transferred
UCHAR
(21)
Party2WGQueuingTime
Timestamp as to when call entered a
queue for this workgroup number
ULONG
Party2WGAnswerTime
Timestamp as to when an agent or
extension answered the call, or made
a connection to the switch to pick-up
a call
ULONG
Party2WGEndServiceTime
Timestamp as to when a call has
been disconnected from an incoming
or outgoing trunk.
ULONG
