-- Call Detail Reporting Guide -- September 2000 -- Page 14 --
Party2WGWaitDuration
Duration (in seconds) of a call in the
queuing state
ULONG
Party2WGHandleDuration
Duration (in seconds) of the time a
call has been connected to an agent
ULONG
Party2Tenant
Extension’s tenant name
UCHAR
(31)
Party2Reserve3
Reserved UBYTE
Party2Reserve4
Reserved UBYTE
Note: Timestamps are offsets, in seconds, from June 1970. The reference clock is the AltiServ system for
both CDR and AltiGen-provided client applications such as Center 4.0 and AltiView 4.0.
Start Time
AltiWare system time when answer
supervision has been given to an
incoming trunk from the C.O., or in
the case of outbound calls, when an
outgoing trunk has been seized. See
other notes in body of this document.
ULONG Timestamp
End Time (of call; start
time of wrap up)
TimeStamp when either the trunk is
disconnected or extension is hung-
up, whichever is earlier, or when an
agent has a wrap-up setting, it is the
starting time of wrap-up state for an
incoming call.
ULONG
When the incoming or outgoing
trunk has been freed, i.e. set to idle
state.
WG Wrap Up Time
TimeStamp when an agent extension
within a workgroup goes out of wrap
up state
ULONG
See WG Wrap-Up Duration for
explanation. This is the timestamp
for CDR release after wrap-up.
VM Start Time
TimeStamp indicating when a caller
enters the AltiMail voicemail
system.
ULONG
Attendant Duration
Duration (in seconds) of a call is
connected to auto attendant. This
value an accumulated value if the call
entered AutoAttendant multiple
times during the course of the call.
ULONG
WG Wrap Up Duration
Duration (in seconds) of wrap-up
phase of the last workgroup agent to
handle the call
ULONG
Wrap-up duration is the time an
agent handles administrative tasks
after talking to a caller.
The CDR for the call is temporary
held in AltiWare memory until the
agent signals that they are done
with wrap-up activities. This
signal is accomplished through
AltiGen’s Center 4.0 client
application used by the agent. A
timeout release method is also
available in AltiWare. In either
event, when the wrap-up complete
event is received, additional
application information can be
attached to the CDR record and
then the record is written to the
CDR database. See User-Defined
data below.
