Alpha SolarSmart 100, Installation And Servicing Instructions

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Warranty terms and conditions
How to v alidate the warranty period
The appliance must be registered with Alpha Heating Inno vation within 30 da ys of installation. This can be done b y completing the
registration f orm on our w ebsite: www .alpha-innovation.co .uk or completing the for m included with your boiler and sending it to
Alpha Heating Innovation, Nepicar House , London Road, Wrotham Heath, K ent TN15 7RS .
Y our appliance is then guar anteed against faulty mater ials or wor kmanship from the date of installation (not the date of first use)
subject to the conditions and exceptions descr ibed below .
Our promise to y ou
If you e xperience a f ault with your SolarSmar t system, we aim to pro vide a safe and high quality repair ser vice, suppor ted by our
dedicated national networ k of highly skilled engineers.
During the w arranty per iod, any components which are pro ved to be f aulty or defectiv e in manuf acture will be exchanged or repaired
free of charge, if repaired directly b y Alpha Heating Innovation or one of its appointed agents .
Invoices f or attendance and repair of the appliance by third par ties will not be accepted by Alpha Heating Inno vation.
This guarantee does not aff ect your statutor y rights .
The warranty is valid pr ovided that:
• The system is fed from the pub lic mains water supply .
• The cylinder has only been used for the stor age of potable w ater.
• The system has not been subjected to frost damage, scaling, nor has it been tampered with or been subjected to misuse or
neglect.
• The system has been serviced ann ually.
• The Benchmark Log Book has been filled in after each ann ual service .
• The system has been correctly installed by a qualified and competent installer and as per the instr uctions contained in the
Product Guide and all relevant Codes of Pr actice and Regulations in force at the time of installation.
• Any disinf ection has been carried out in accordance with BS 6700.
• The appliances have not been modified in an y way other than b y Alpha Heating Innovation or Alpha Heating Inno vation
approved engineers .
• No factor y-fitted parts ha ve been remo ved f or unauthorised repair or replacement.
• It has been installed in the UK. This guar antee is not valid f or installations outside the United Kingdom.
What this warranty does not cover
• Free of charge repairs to appliances that ha ve not been installed b y a qualified and competent person.
• Repairs to appliances that have not been installed and commissioned correctly , as outlined in the installation instructions .
• Any damage caused b y defects or f ailures in the system, outside of the appliance itself.
• The effects of scale b uild up.
• Faults caused b y an inadequate supply of electricity or w ater to the property .
• The replacement of any decor ative par ts such as badges, tr im and case.
• Compensation for consequential losses (e .g. loss of ear nings, b usiness losses, stress and incon venience ar ising from a
production breakdown, including repair dela ys caused by f actors outside our reasonable control.
What to do if you e xperience a prob lem with your heating system or the operation of y our Alpha appliance
• Y ou should alw ays contact y our installer in the first instance.
• If your installer confir ms that the fault is with y our Alpha appliance and they cannot repair it because of a component f ailure, our
customer service technical helpline is on hand to help . Simply call 0844 871 8764 f or advice or to book an engineer’s visit.
• Our technical helpline is open 08.00 – 17.30 Monday to F rida y, 09.00 – 16.00 on Saturda y and 09.00 – 14.00 on Bank Holidays
(excluding Chr istmas Day).
PLEASE NOTE
If you cannot pro vide details of your installer , who must be a qualified and competent person, and w e have not been notified of this
infor mation previously , a “call-out” charge of £50+VAT will be le vied before w e agree to attend site .
This fee m ust be paid by debit or credit card o ver the telephone pr ior to us agreeing to send an engineer to attend to the appliance .
If evidence that the appliance has been installed b y a legally registered engineer can be presented when our service engineer visits
site then any f ee will be reimbursed.
‘Evidence’ is str ictly defined as any of the f ollowing:
1 A cop y of a Building Regulations Compliance certificate (giving the details of the registered installer who carried out the wor k), or
2 A copy of a receipt f or the installation clearly sho wing the installation company’ s address details and their current Gas Safe
registration n umber.
Alpha Heating Innovation is a tr ading name of Alpha Ther m Ltd., Nepicar House, London Road, Wrotham Heath, Kent TN15 7RS.
Registered in England no. 882439.
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Alpha SolarSmart 100 - User Instructions