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To comply with Building Regulations Part L1 (Part 6 in Scotland) the system should be installed in accordance with the
manufacturer’s instructions. Self-certification that the system has been installed to comply with Building Regulations can be
demonstrated by completing and signing the Benchmark Checklist at the back of these instructions
Code of Practice
For the installation, commissioning and servicing of domestic heating and hot water products.
Benchmark places responsibilities on both manufacturers and installers*. The purpose is to ensure that customers** are
provided with the correct equipment for their needs, that it is installed, commissioned and serviced in accordance with
the manufacturer's instructions by competent persons and that it meets the requirements of the appropriate Building
Regulations. Installers are required to carry out work in accordance with the following:
Standards of Work
•
Be competent and qualified to undertake the work required.
•
Install, commission, service and use products in accordance with the manufacturer's instructions provided.
•
Ensure that where there is responsibility for design work, the installation is correctly sized and fit for purpose.
•
Meet the requirements of the appropriate Building Regulations. Where this involves notifiable work be a member of a
Competent Persons Scheme or confirm that the customer has notified Local Authority Control (LABC), prior to work
commencing.
•
Complete all relevant sections of the Benchmark Check list/Service Record when carrying out commissioning or
servicing of a product or system.
•
Ensure that the product or system is left in a safe condition and, where possible, in good working order.
•
Highlight to the customer any remedial or improvement work identified during the course of commissioning or servicing
work.
•
Refer to the manufacturer's helpline where assistance is needed.
•
Report product faults and concerns to the manufacturer in a timely manner.
Customer Service
•
Show the customer any identity card that is relevant to the work being carried out prior to commencement or on request.
•
Give a full and clear explanation/demonstration of the product or system and its operation to the customer.
•
Hand over the manufacturer's instructions, including the Benchmark Checklist, to the customer on completion of an
installation.
•
Obtain the customer's signature on the Benchmark Checklist to confirm satisfactory demonstration and receipt of
manufacturer's instructions.
•
Advise the customer that regular product servicing is needed, in line with manufacturers' recommendations, to ensure
that safety and efficiency is maintained.
•
Respond promptly to calls from a customer following completion of their work, providing advice and assistance by
phone and, if necessary, visiting the customer.
•
Rectify any installation problems at no cost to the customer during the installer's guarantee period.
* The use of the word "installer" is not limited to installation itself and covers those carrying out installation, commissioning and/or servicing of heating and hot water
products, or the use of supporting products (such as water treatment or test equipment).
** Customer includes householders, landlords and tenants.
The Benchmark Scheme is managed and promoted by:
Heating and Hotwater Industry Council (HHIC)
Camden House, Warwick Rd
Kenilworth
CV8 1TH
Telephone: 01926 513747
E-mail: [email protected]
Website: www.hhic.org.uk
BENCHMARK SCHEME
Useful contact details;
Gas Safe Register
- 0800 408 5577 - www.gassaferegister.co.uk
Alpha Heating Innovation;
General Sales Enquiries - 0844 871 8760
Technical Helpline - 0844 871 8764
Alpha SolarSmart 100 - Benchmark Scheme
