APPENDIX E:
CONTACTING ALIENWARE
Sales
The Alienware Sales Team is available Monday through Saturday to meet all
your computer sales needs. They specialize in making sure you get exactly
the computer you want.
US and Canada Sales:
800.ALIENWARE (800.254.3692) or 800.494.3382
International Sales:
786.388.5705
E-mail:
Hours of Operation:
Monday-Friday 9:00 AM – 11:30 PM EST
Saturday
10:00 AM – 6:00 PM EST
Customer Service
For an instant response related to billing information, tracking information
on returns, or general questions, you may contact a support representative
using the Alienware chat system. Go to
http://support.alienware.com
to visit our Support Area.
Alienware Support Chat is available Monday through Friday. Please visit our
website for current operational hours. Have your Alienware account number
available on your first visit to set up a support account.
Customer service representatives are also available by telephone. Please
have your account number on hand when calling.
US and Canada:
866.287.6727
International:
786.388.5705
E-mail:
Hours of Operation:
Monday–Friday 10:00AM–7:00PM EST
Technical Support
We have compiled an extensive Knowledge Base of Frequently Asked
Questions (FAQs) and their Solutions. You are able to search by key words,
categories or both. It is likely that you will find the information needed here.
This area is open and does not require warranty coverage. Go to
http://support.alienware.com to visit our Support Area.
For an instant response related to technical issues and troubleshooting for
your computer, you may contact a support representative using the
Alienware chat system. Go to http://help.alienware.com to visit our
Technical Support Area.
Alienware Support Chat is available Monday through Friday. Please visit our
web site for current operational hours. Have your Alienware account number
available on your first visit to set up a support account. Chat support is
available for computers under warranty.
Technical Support representatives are also available by telephone.
Telephone Support is available for computer systems under warranty.
Please have your account number on hand when calling.
