Alienware DHS 3 Upgrade User’s Guide
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2. Total declared value (Insurance)
3. Package weight
4. Your return address
Contact Alienware to schedule a pickup. You will have up to five business
days to ship the defective component(s) back to Alienware. No refunds will
be issued if the defective component(s) are not shipped within 5 days of
receiving the replacement component(s).
Keep in mind
In order to prevent any delays in the refund or replacement process, please
be sure to return all materials including guides, CDs/disks and accessories
corresponding to the defective component. Incomplete materials will result
in additional charges.
Most small package carriers will only pickup packages in the afternoon
within a four-hour time window.
All returned components are tested for defects.
It is Alienware’s desire that your repair goes as smoothly as possible; once
you have received the replacement component(s), please contact us so that
Alienware technicians may assist you in its installation. When returning a
component, be sure to use Alienware’s preferred small package carrier.
Alienware will not cover expenses for any other shipping method.
Items to check before returning your system or component(s) to Alienware:
•
The RMA number and personal contact information are on the
carrier’s shipping document.
•
The correct package weight and declared value (Insurance) has
been clearly printed on the shipping bill.
•
You have included a brief note explaining the problem encountered.
Please include your RMA number, name, contact information,
account number and current shipping address on this note.
•
The system or component(s) is properly packaged and secured in
its box.
•
For components only - Include any corresponding documentation,
CDs/disks and accessories with the component(s) being returned.
Missing parts will result in an incomplete refund or credit.