1. The RMA number next to your name
2. Total declared value (Insurance)
3. Package weight
4. Your return address
Alienware will not be responsible for the contents of under insured packages.
Please contact Alienware support to schedule a pick-up.
Replacing a Defective Component
If a Technical Support representative determines that a component is
defective, you will be issued an RMA number. All components arriving at
Alienware without a valid RMA number will be refused and returned to
sender. The two options for returning defective components are:
Return First
Return the defective part using the small package carrier specified by
Alienware. Simply package the component along with any corresponding
documentation and/or accessories. Include the following: a brief description
of the problem you are having, RMA number, your name, contact
information, account number and current shipping address. Including this
information will speed up the replacement process.
The carrier’s shipping document must be printed clearly and include:
1. The RMA number next to your name
2. Total declared value (Insurance)
3. Package weight
4. Your return address
Alienware will not be responsible for the contents of under insured packages.
Contact Alienware support to schedule a pickup. Once Alienware has
received the component, it will be tested. If the component is deemed
defective, a replacement will be shipped. The entire replacement process
will take approximately 5-7 business days from arrival at Alienware to
shipping from Alienware.
Replace First
If you would prefer to receive a replacement before returning the defective
component, a deposit – equal to the cost of the component – will be
charged to your credit card. This deposit will be refunded upon receipt of
the defective component. It will take 2-3 business days to ship your
component depending on inventory and approval of the deposit charge.
After receiving the replacement component return the defective component
using the small package carrier specified by Alienware. Simply package the
component along with any corresponding documentation and/or accessories.
Include the following: a brief description of the problem you are having,
RMA number, your name, contact information, account number and current
shipping address.
The carrier’s shipping document must be printed clearly and include:
1. The RMA number next to your name
