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August 31, 2018
TROUBLESHOOTING GUIDE / FAQ
Have you tried turning it off and on again? If you have a question not answered by this manual, take a look at our
Knowledge Base at alcorn.com. We’re always updating it with new answers and useful information! If your
question isn’t answered there, please email us at [email protected]
Q: I CAN’T ROUTE AU
DIO
One of the most common issue with routing audio is switch/router/firewall blocking/filtering out multicast traffic
required for the PTP protocol. Please disable IGMP snooping and disable any multicast blocking/filtering. Consult
your switch/router/firewall manual.
Q: I GET FEEDBACK WHEN I KEY THE MICROPHONE. WHAT IS CAUSING THIS?
Reduce the gain setting in the Q-Sys or amplifier system.
Q: I CAN’T CONNECT T
O A V-PAGE?
The default network state of the unit is DHCP. A set of IP addresses are needed were each address can be
assigned via a network switch that will handle IP address automatically or the use of third-party application like
BootIP where the user can assign an IP address manually based on the MAC address of the network interface.
Each V-Page unit has two MAC addresses one for control and the other for digital audio. Our unique ID start as
00:10:46:XX:XX:XX where Audinate unique ID start as 00:1D:C1:XX:XX:XX
It’s important to clarify QSC Q
-Sys Core based systems and V-Page control IP must be allocated under the same
network and subnet.
Q: MY Q-SYS
CORE CAN’T FIND MY
V-PAGE. I PRESS A BUTTON/INPUT ON THE V-
PAGE AND NOTHING IS HAPPENING? V-PAGE COMPONENT IN Q-SYS SHOWS V-
PAGE OFFLINE OR THE ZONES ARE NOT SELECTED WHEN V-PAGE IS OPERATED?
This answer applies to any issues related to Q-Sys V-Page communication. Any of the following could be the case:
•
V-Page
isn’t properly configured (Incorrect IP and/or subnet, or incorrect router input set)
•
V-Page Q-
Sys IP reference or remote port doesn’t match the network setup.
•
There’s a firewall preventing b
roadcast traffic from getting through to the V-Page.
•
Configured IPs (Q-Sys, V-Page) are on a different subnet.
