Alcatel SPEED TOUCH 710, User Manual

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Trouble solving table
AppendixA Speed Touch Troubleshooting
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3EC 17605 AAAA TCZZA Ed. 02
Problem Solution
AST710 does not work.
(none off the LEDs lights up)
Make sure the AST710 is plugged
into an electrical outlet.
(none off the LEDs lights up)
Make sure the power switch on the
AST710 modem is turned on.
No Ethernet connectivity.
LAN LED does not light up. Make sure the cable(s) are securely
connected to the 10BaseT port(s).
LAN LED does not light up.
Ethernet port(s) link integrity LED does
not light up.
Make sure you are using the correct
cable type for your Ethernet
equipment.
Telnet session from a Windows PC is
not possible.
The AST710 system password is
longer than 8 characters.
Change the
AST710 system
password.
Poor AST710 performance. Make sure the AST710 is installed as
instructed in this User's Guide and/or
as instructed by the SP.
For ADSL service, check whether a
central splitter or dedicated filters are
installed properly.
No Line synchronization achieved.
Line Sync LED keeps flashing Make sure ADSL service is enabled on
the wall outlet your AST710 is
connecting to.
Make sure an ADSL
AST710 variant
is used for your ADSL service.
No AST710 VoDSL voice connectivity Make sure the cable(s) are securely
connected to the VoDSL ports.
Make sure your telephony device fits
to the AST710 VoDSL requirements.
Make sure that all configurations meet
the SP's requirements.
Use the lowest free VoDSL POTS ports
to connect your telephone set(s).
Make sure the
AST710 modem is
turned on.
No AST710 VoDSL voice connectivity
for VoDSL port connected to a P(A)BX
fi d f G d
Make sure the appropriate VoDSL port
is configured for Ground start. p ( )
configured for Ground start
Make sure the Common GND cable
is securely wired on both the AST710
and Ground start P(A)BX.