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User Manual

8AL90399ENAAed01

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5.2.8

Voice prompts

The voice prompts help you to manage functions of the handset.
Examples of voice prompt

: “

Power On

”, “

Power Off

”, “

Device connected

”, “

Device Disconnected

”,

“Battery low”, “Mute on”, “

Mute off

”, “

English language

”, “

Pairing mode, waiting for connection

”.

Voice prompts are available in 8 languages (English, French, German, Italian, Japanese, Chinese
Mandarin, Russian, Spanish). The default language is English. To hear the prompt, the handset has to be
near your ear.

5.2.8.1

Define voice prompts language

•

The handset is connected.

•

Bluetooth Devices

•

Select the relevant device

: “ALE

160 BT Handset”.

•

Language

•

Select the language of your choice

•

Next language: press simultaneously on Mute and keys.
Previous language: press simultaneously on Mute and Volume - keys.

5.2.8.2

Activate/deactivate voice prompts

•

The handset is connected.

•

Bluetooth Devices

•

Select the relevant device

: “ALE

160 BT Handset”.

•

Voice Prompts

: check/uncheck the box to activate/deactivate the voice prompts.

•

Activate/deactivate: press simultaneously on Mute and Power keys.

5.2.9

Activate/deactivate the beep touch instead of the voice prompts

•

The handset is connected.

•

Bluetooth Devices

•

Select the relevant device

: “ALE

-1

60 BT Handset”.

•

Key beeps

: check/uncheck the box to activate/deactivate the key beeps.

•

5.2.10

Locate your handset

Press this key to locate your handset:

•

The handset is connected.

•

Bluetooth Devices

•

Select the relevant device

: “ALE

-160 BT

Handset”.

•

Locate

•

The handset is ringing and the message is displayed on the desk phone until you stop it.

•

To stop:

Stop

Summary of Contents for OPENTOUCH ALE-300

Page 1: ...OPENTOUCH SUITE FOR MLE ALE 500 Enterprise DeskPhone ALE 400 Enterprise DeskPhone ALE 300 Enterprise DeskPhone User Manual 8AL90399ENAAed01 W2140 ...

Page 2: ...ese devices are designed for 3D Symphonic HD Enhanced High Definition Audio quality to complement worker s computer and mobile phone with AudioHub feature to offer Artificial Intelligence AI Smart Speaker Smart Display feature for business communications 3D Symphonic HD Audio quality is based on multi microphone bass reflex system with passive radiator for clear natural voice full duplex audio for...

Page 3: ...skin of the set The label is not displayed if the corresponding feature is not configured on your telephone system All labels are displayed in color and are italicized This icon describes a succession of actions or labels you have to do or select This icon describes the consequence of an action ...

Page 4: ...tus icons Call icons 26 1 12 Permanent features keys 27 1 13 Alphanumeric keyboard ALE 400 ALE 300 28 1 14 Connectors 29 1 14 1 Description of the connectors 29 1 14 2 Plug in the phone 29 1 14 3 Power boost 29 1 15 Audio encryption 29 2 Using your telephone 30 2 1 Identify the terminal you are on 30 2 2 Consulting the call log 30 2 2 1 Consulting all calls 30 2 2 2 Delete the entry 30 2 2 3 Delet...

Page 5: ... Join a Meet me conference 44 2 30 Intrusion into an internal conversation barge in 44 2 30 1 Protect a call against intrusion 44 2 31 Signal malicious calls 44 2 32 Recording the current conversation 44 2 33 Forwarding calls to another number immediate forward 45 2 34 Forwarding calls if you do not answer or if you are busy 45 2 35 Do not disturb 45 2 36 Forwarding your calls from the receiving t...

Page 6: ...0 4 4 2 Adjusting the ringer volume 60 4 5 Audio ambiences 61 4 6 Hearing Aid 61 4 7 Adjusting the brightness of the desk phone 62 4 7 1 Auto adjusting of the brightness 62 4 7 2 Adjust the brightness when the phone is not in use 62 4 7 3 Adjust the brightness when the phone is in use 62 4 7 4 Adjust the dimmed brightness when the phone is not in use 62 4 7 5 Set the delay before the brightness is...

Page 7: ...ut the connected handset and the battery level 76 5 2 8 Voice prompts 77 5 2 9 Activate deactivate the beep touch instead of the voice prompts 77 5 2 10 Locate your handset 77 5 2 11 Remove the handset 78 5 2 12 Upgrade the handset 78 5 3 ALE 150 SWB Corded Handset 79 5 3 1 Description 79 5 3 2 Unboxing 79 5 3 3 Install a comfort wired handset 79 5 4 Magnetic alphabetic keyboard ALE 100 keyboard U...

Page 8: ...User Manual 8AL90399ENAAed01 8 101 6 Technical specifications 94 7 Ordering information 95 8 Guarantee and clauses 96 8 1 Safety Instructions 96 8 2 Regulatory Statements 97 Quick guide 100 ...

Page 9: ... Bluetooth handset Your phone is Bluetooth Smart Ready You can use your desk phone hands free mode handset or headset to make and receive call from your mobile phone or your personal computer 1 1 1 Phone description 1 Smart Pad 2 Color touch display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 Depending on the model of your phone it is equip...

Page 10: ... screens by swiping left or right 1 1 3 Ordering options and supported accessories There are three commercial variants of the ALE 500 The desk phone with cordless handset ALE 500 ALE 160 ALE 108 The desk phone with corded handset ALE 500 ALE 150 The desk phone without handset with ALE 108 wireless module ALE 500 ALE 108 Some options can complete your order such as the addition of the keyboard ALE ...

Page 11: ...make and receive call from your mobile phone or your personal computer 1 2 1 Phone description 1 Smart Pad 2 Color touch display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 Depending on the model of your phone it is equipped with one of the following handsets Cordless Bluetooth handset ALE 160 WideBand Cordless Handset Corded handset ALE 15...

Page 12: ...ial variants of the ALE 400 The desk phone with cordless handset ALE 400 ALE 160 ALE 108 The desk phone with corded handset ALE 400 ALE 150 Some options can complete your order such as the addition of the keyboard ALE 100 the wireless module ALE 108 an expansion module ALE 120 or a Bluetooth handset ALE 160 ...

Page 13: ...e handset or headset to make and receive call from your mobile phone or your personal computer 1 3 1 Phone description 1 Smart Pad 2 Color display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 10 dedicated functions keys 4 Corded handset ALE 150 Super WideBand Corded Handset 5 Permanent feature keys quick access to the phone s main features a...

Page 14: ...key The abc key is either a key that switches between alphabetic and numeric keyboards alphanumeric key or a programmable key if an optional keyboard is already connected to the phone F1 and F2 keys are programmable keys Your desk phone can also be equipped with a magnetic alphabetic keypad ALE 100 keypad sold separately In this case the alphanumeric key is disabled The dedicated key can therefore...

Page 15: ...were using this key Keep the old keys if necessary 1 5 Compatible accessories The following accessories are compatible with your desk phone and can be ordered separately ALE 100 Keyboard ALE 108 Wireless Module ALE 120 Key Expansion Module ALE 160 WB Cordless Handset 1 ALE 110 Wall Mounting Kit ALE 140 Factory Customization Kit ALE 140 Azur Customization Kit ALE 140 Ruby Customization Kit ALE 140 ...

Page 16: ...0 3ML27520 3ML27410 3ML27420 3ML27310 Safety and regulatory instructions x x x x x x Desk phone base x x x x x x Corded handset x x x Cordless Bluetooth handset x x Not supported Wireless cartridge 1 x x x Removable keys 2 x x x Default color Neptune Blue 3 x x x x x x 1 Your phone is equipped with ALE 108 Wireless Module 2 Your phone is equipped with three removable keys F1 F2 abc keys are instal...

Page 17: ... Use this key to go back to the homepage long press Use this key to delete one number or character at a time Audiohub Future use To know the latest news contact your administrator who has access to the last release notes Use your desk phone as a Bluetooth or USB audiohub Plug a headset or PC into the desk phone using the USB connector pair your smartphone through Bluetooth and leverage the desk ph...

Page 18: ... of the leds The ring around the Smart Pad and the keys can light up depending on the event The ring can light up completely or partially depending on the case 1 7 3 1 Smart Pad ring Smart Pad ring is composed with 8 segments which can be lighted up in blue red or purple Blue Active Red Warning Purple Other No light Inactive 1 7 3 2 Smart Pad keys 4 keys on the Smart Pad are lit in blue when activ...

Page 19: ... or headset Muted in hands free mode During settings Settings 1 7 3 4 Use cases Incoming calls The Smart Pad ring is blinking blue The hands free loudspeaker key is blinking blue to show hands free hook off capacity During conversation You are in conversation with the handset or the headset The Smart Pad ring is lit in blue Press the hands free loudspeaker key to switch in hands free mode The key ...

Page 20: ... software update the Smart Pad ring rotates clockwise in purple until the update is finished 1 8 Change the theme skin of your phone You can change the theme of your phone among the 5 proposed the following images are from ALE 400 Horizon Fusion Spring Pleiades Business The phone is in idle state Skin Select the desired new theme from the list Horizon Fusion Spring Pleiades Business Some skins dep...

Page 21: ...efault page displayed configure voice mail and access telephone functions such as calling back one of the last numbers or intercepting calls Perso page Perso Contains call line keys allowing supervision of calls and programmable keys Info page Info Contains information on the telephone and the status of its functions name telephone number number of messages including call log events text messages ...

Page 22: ... to move between tabs of current calls call in progress calls on hold incoming call In the text edition use this key to navigate into the text box Up down navigator Used to scroll through the content of a page or Back Exit key Use this key to go back to the previous step Use this key to go back to the homepage long press This key is only available on ALE 500 Use this key to go back to the homepage...

Page 23: ...e directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or on hold and an incoming call or Back Exit key Use to switch to the main screen during conversation to access some functions for example searching by name To retrieve the call management screen select the call in progress icon on the top bar or on the Perso pa...

Page 24: ...different audio ambience for your convenience Neutral Bass Boost Clarity Legacy Hearing Aid Check this option if you are using a hearing aid Display Use this menu to adjust the display of your set Auto Brightness When this option is checked the phone automatically adjusts the brightness of the display depending on the lighting conditions to improve user experience and achieve power savings ambient...

Page 25: ...k to the user manual of your desk phone or the link to the Rainbow home page Software Display all information about your desk phone s software Hardware Display all information about your desk phone s hardware model serial number mac address Bluetooth address if available Documentation Display a QR code to directly access documentation for your desk phone Scan the QR code and open the URL in your f...

Page 26: ...Headset connected Handsfree connected Appointment programmed Light color Bluetooth enabled without any paired devices Dark color Bluetooth accessory paired Light color a Bluetooth mobile phone has been paired but it is not connected Dark color Bluetooth mobile phone connected the desk phone is used as Bluetooth audiohub Active Bluetooth connection Encrypted signal icon Wi Fi enabled Light color US...

Page 27: ...ey is activated A service or a direct call can be associated to these keys Alphanumeric key Switch between the alphabetic and numeric dialpad Programmable key when a magnetic keyboard is connected to the desk phone ALE 100 Hold the call is placed on hold This key depends on the system configuration and countries as United States Programmable key when not configured as hold key Transfer transfer th...

Page 28: ...d sold separately In this case the alphanumeric key is disabled The dedicated key can therefore be programmed Enter alphabetic characters The number pad keys have letters that you can display by successive presses The number is the last character in the series Some special characters can be displayed by successively pressing the key space _ 1 0 Press and hold the key to switch from lowercase to up...

Page 29: ...apter can be connected to a USB C connector 1 or 2 1 14 3 Power boost The Power boost feature allows a desk phone to get more power available from Power over Ethernet PoE than requested through a default startup for several needs such as more USB current for accessories smartphone charging In this case your administrator has to enable the USB Boost to deliver more power After restart the phone cha...

Page 30: ...e phone number date and time are displayed on the screen You can choose to call the contact or clear the log o Recall call back the contact o Delete delete the entry o Delete all delete the entire log 2 2 2 Delete the entry Display the contact information by selecting it in the list Delete 2 2 3 Delete all call logs Use one of the following o Press the key associated with the icon o Display the co...

Page 31: ...n audio devices connected to your phone handset headset hands free external hands free or loudspeaker Use one of the following Lift the handset to take the call Press the On Hook Off Hook key on the Bluetooth handset to take the call if handset is not on hooked ALE 160 WB Cordless Handset Press the On Hook Off Hook key on the headset to take the call Press the loudspeaker key to take the call in h...

Page 32: ...ker you can switch between following audio modes by short pressing on the loudspeaker hands free key Headset Short press Handsfree Short press Headset You are in conversation with the headset and the handset is not hang up you can switch between following audio modes by short pressing on the loudspeaker hands free key Headset Short press Handsfree Short press Handset To switch the audio to the hea...

Page 33: ...phone is equipped with the magnetic keyboard use it to enter letters If not use the alphanumeric keyboard to enter letters You have to switch the keyboard to the alphabetic mode by selecting the alphanumeric key When activated the LED corresponding to the key remains lit up The ALE 500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the...

Page 34: ... Redialing long press Select the number to redial from the last 8 dialed number You can also access this feature through the menu Reach the Menu page Redial list OR Events Redial list Select the number to redial from the last 8 dialed number Press the trash icon or associated key to delete the list of last dialed numbers Go back to the Homepage 2 11 Callback requests The messaging key flashes when...

Page 35: ... list of unanswered calls Use one of the following o Non replied call xx Non replied calls o Reach the Menu page Events Select the type of call o No non replied internal call xx Non replied internal calls o No non replied external call xx Non replied external calls Use one of the following o Select an entry Delete all o Press the trash icon or associated key 2 13 Requesting automatic callback if i...

Page 36: ... deactivate in idle state The corresponding LED goes out Interphony can be disabled by the administrator 2 15 Sending DTMF signals DTMF Dual Tone Multi Frequency or FV Fréquence Vocale signalling is a system whereby audible tones are used to represent buttons on a keyboard and allows communication with interactive voice servers During a conversation you sometimes have to send DTMF signals such as ...

Page 37: ...t if there is one to disable headset microphone or to resume the conversation 2 17 Forwarding calls to your voice message service Select the forward icon Imm fwd to VM Forward is acknowledged 2 18 Consulting your voice mailbox You are notified of a new event when the message key is flashing Voice mail New voice message x New voice messages Enter your personal code Display name of sender with date ...

Page 38: ... to the key remains lit up The ALE 500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left Text mail New text message New text messages Send Use one of the following o Enter the number of the terminal to receive the message o Enter the first letters of the name Choose the type of message Sending predefined message Pre...

Page 39: ... Lock unlock your telephone This icon indicates that the phone is locked Lock your phone Reach the Menu page Lock unlock Your phone is locked Go back to the Homepage Unlock your phone Reach the Menu page Lock unlock Enter your password and apply Your phone is unlocked Go back to the Homepage 2 21 Placing a call on hold hold 2 21 1 Exclusive hold During a conversation you wish to place the call on ...

Page 40: ... display the Perso page Press programmed key Comm hold by default Recover the call on hold from any sets defined in the same pick up group including your set Recover the call on hold from any sets defined in the same pick up group including your set Press programmed key Comm hold by default 2 22 Call parking You can place a call on hold and retrieve it on another telephone During a conversation Pa...

Page 41: ...and the first one is on hold Use one of the following o Enquiry off o Hang up your phone is ringing then answer the call You are on the line with your first contact If you make an error hang up your telephone will ring and you will recover your first call 2 24 Answering a second call during a conversation This feature depends on your system During a conversation another person is trying to call yo...

Page 42: ... for your contact to answer before transferring the call Transfer The two callers are connected 2 Using predefined keys These predefined keys depend on the system and are reserved for specific countries as United States or 1 The first call is on hold Calling a second person during a conversation You can transfer the call immediately or wait for your contact to answer before transferring the call o...

Page 43: ...l contact Transfer You leave the additional contact with the other participants of the conference Cancel Go back to the conference 2 29 Meet me conference The Meet me function is used to set up a conference with a maximum of 29 persons maximum value is configured in OXE system it can be 7 15 or 29 2 29 1 Initiate a Meet me conference In order for the participants to join the conference you must fi...

Page 44: ...Your contact s line is busy If the number is not protected and if authorised you can intrude into the call Intrusion Same key to exit Intrusion 2 30 1 Protect a call against intrusion Press programmed key The programmed key has to be configured by the system No intrusion No intrud by default Enter contact s number Protection is cancelled when you hang up 2 31 Signal malicious calls This key lets y...

Page 45: ...n o Reach the Menu page Forward Other forward Select the forward type to program o Forward on busy o Forward on no reply o Forward on busy no reply Number receiving forward Diversion is acknowledged If you have a key programmed with this feature you can access the feature directly Press programmed key Number receiving forward Diversion is acknowledged If the associated number is defined you can di...

Page 46: ...elect the forward icon Other forward Deactivate follow me Enter the forwarded phone number Cancel call forwarding from another terminal in your system Select the forward icon Other forward Deactivate remote forward Enter the forwarded phone number 2 37 Applying a selective forward You can forward your primary number and your secondary number or numbers to different sets Reach the Menu page Setting...

Page 47: ...mains lit up The ALE 500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left Text mail New text message x New text messages Fwd to text Choose the type of message 2 40 1 Sending predefined message Predefined msg Predefined Select a predefined message Apply 2 40 2 Sending a message to complete To complete Select a pred...

Page 48: ...ll pick up This feature is accessible via a programmed key Grp pick up by default If the telephone ringing is not in your pick up group Reach the Menu page Settings My services Consultation Call pick up services Individual call pick up Number of telephone ringing This feature is accessible via a programmed key Call pick up by default 2 44 Hunting groups 2 44 1 Hunting group call Certain numbers ca...

Page 49: ...phone Your contact does not reply LS announce You are connected to the loudspeaker on your contact s phone if he she has the hands free function 2 48 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group Off hook Number of broadcast group Speak you have 20 seconds Hang up The message will o...

Page 50: ...ated with this function Wrap Up After each ACD call the agent automatically assumes Wrap up mode During this mode the agent does not receive any ACD calls and can carry out the tasks associated with a call This mode can be terminated at any time by pressing the display key associated with the Wrap Up function or by waiting for the end of the timer system configuration Supervisor When the agent is ...

Page 51: ... agent session LogOff LogOff Enter your personal password Apply The session is closed 2 50 5 Supervisor station The supervisor is an agent who has been assigned additional rights In particular he can assist the agents supervise agent activity intrude or listen in discretely on a call A supervisor can also perform the agent function from the same set 2 50 6 Open a supervisor session LogOn Reach the...

Page 52: ...and his caller by an audible beep and the supervisor can cut in on the conversation at any time If the agent on hooks or if the supervisor presses the Help key only the supervisor and the caller will be in communication Restrictive The agent is in communication with a caller This function allows the supervisor to talk just with the agent without the caller being informed of this intrusion restrict...

Page 53: ...nt In this section we describe how to manually configure your desk phone for remote use Alcatel Lucent Enterprise also offers remote desk phones deployment solutions Alcatel Lucent Enterprise Easy Deployment Server EDS EDS offers a cloud server allowing easy deployment of devices in remote worker situation for Alcatel Lucent Enterprise ALE systems and third party SIP servers For more information c...

Page 54: ...e to activate this option to use your desk phone for remote working o VPN Server enter the address of the VPN server o Validate o VPN PSK enter the pre shared key to establish a secure connection with the VPN server The PSK can be unique for all remote workers on a same installation or can be specific to each remote worker In the first case the VPN authentication has to be enabled o IKE version En...

Page 55: ...ode a popup is displayed with an error message Please note this message to send to your administrator 3 1 4 PIN code The PIN code is composed of 4 digits You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system Depending on the VPN configuration the PIN code is requested when you boot your desk phone We recommend you enable this option fo...

Page 56: ...ts in normal mode 3 1 7 Reconnect your desk phone in remote place Your phone is already configured for remote working but it was connected in your place of business You need to reconnect it in a remote place Connect your desk phone to the network and plug in the power jack if you are using an external power adapter If the option to enter PIN code when you boot your desk phone is enabled in the VPN...

Page 57: ...a smartphone can detect a beacon once it s in range There are many applications for localization with beacon For example isolated worker protection is becoming more and more a concern for companies But an infrastructure is necessary to locate device used by the worker inside the enterprise and can be expensive Therefore the enterprise can use each desk phone in the site to create an infrastructure...

Page 58: ...cation the phone returns to its initial state Discreet o You are alerted of the incoming notification by the pop up window displayed on the screen and the audio signal beep asking to select the device to use to listen to the notification handset headset or loudspeaker The pop up window indicates the active device which will be used to play the notification o The notification is played on the selec...

Page 59: ...ail New voice message x New voice messages Enter your personal code Perso options Greeting msg Perso greeting Record message End End of recording Use one of the following o Accept Apply o Restart Re record a message o Replay Replay message To return to the default message Normal prompt 4 3 Modify the password for your phone set Reach the Menu page Settings Phone Password Old code 4 digits Apply Ne...

Page 60: ...u page Settings Phone Ringing Enter your password if required and apply 4 4 1 Choose the tune The compatible desk phone offers a choice of key ringtones including 16 new Super Wide Band ringtones Select the type of call to which the ringing is to be associated o Internal call o External call Select the melody of your choice 32 tunes End or To adjust other audio features One ringing is louder than ...

Page 61: ... Depending on the selected ambience the bass or treble will be more present the range of frequencies used will be greater or less The audio ambience can be changed when the desk phone is in idle state or during a conversation except if you are in conversation via the USB audiohub Audio Ambiences Select the desired ambience o Neutral no filter o Bass Boost the bass feeling is reinforced o Clarity t...

Page 62: ...ctivate or deactivate the feature 4 7 1 2 Auto adjusting of the LED brightness and the busy light logo on back shell if present Display Advanced LED Auto Brightness Activate or deactivate the feature 4 7 2 Adjust the brightness when the phone is not in use Increase or decrease the brightness 4 7 3 Adjust the brightness when the phone is in use Display Brightness Increase or decrease the brightness...

Page 63: ...lphanumeric keyboard key to switch between the numeric and alphabetic keyboard When in alphabetic mode the LED corresponding to the key remains lit up The ALE 500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left Depending on your desk phone you can program Softkeys of the Perso page Keys softkeys of the add on modu...

Page 64: ...gram a function Services Follow information displayed on the screen 4 11 Customize the color and the style of programmable softkeys You can customize the color and style of the softkeys of the perso page and the add on modules by inserting a prefix in front of the label of the softkey When you program a softkey add the prefix to the name of the softkey to customize it The prefix depends on the sof...

Page 65: ...a temporary reminder one in 24 hours Reach the Menu page Appointment Enter time of appointment Use one of the following o To define this appointment in your phone hang up o If the destination of the appointment reminder isn t in your phone dial the number of the destination set Apply The Appointment programmed icon is displayed on the welcome page of the phone that will be alerted At the programme...

Page 66: ...voice mail number or the pager number Reach the Menu page Settings My services Associate Enter your password Apply Modify Select the new associated number o Enter the new associated number o Speed dial 4 18 The Tandem configuration This configuration lets you group sets under a single phone number Your set is then the main set and the other sets usually a DECT a remote extension a DeskPhone or sof...

Page 67: ... of the headset 4 21 Installing a Bluetooth Wireless Technology headset pairing This feature is available if your desk phone is equipped with the wireless module depending on the model of your desk phone If it s not the case the wireless module can be purchased separately ALE 108 Wireless Module You can then answer a call using your Bluetooth headset or the Bluetooth Handset on the office set Befo...

Page 68: ...he following o long press o Audio Devices The list of connected devices is displayed You can find information about the connector o USB o Hands free Loudspeaker o Handset 4 22 2 Default device If you have connected the same type of accessory onto different connectors for example one headset to the USB connector and one Bluetooth headset the list of used connectors is displayed for each type of acc...

Page 69: ...d with ALE 108 wireless module Otherwise the corresponding menu is not displayed or is inactive Bluetooth Devices Display of the different equipment paired Select the equipment to be removed Remove Message acknowledging the equipment has been removed 4 26 Contacting your administrator Technical support If necessary you may need to contact your administrator Before contacting your administrator mak...

Page 70: ...tem configuration an administrator password is requested to access this menu open the user local menu Config MMI The User Local menu can also be accessed from the system MENU Reach the Menu page Settings Phone Local Menu This section allows the administrator to set or consult o IP parameters IP Parameters IP Status o DHCP option IP Parameters IP Config o Phone memory IP Parameters Memories o Used ...

Page 71: ...USB key in the corresponding USB C slot Reboot the phone the led is blinking during upgrade 4 26 9 Send your desk phone or your add on module to support Please remove customization kit before sending back your desk phone or your add on module to hardware support as hardware support will send back a generic phone Please refer to the accessories section to see how to remove the customization kit 4 2...

Page 72: ... ALE 120 Key Expansion Module 5 1 2 Bluetooth accessories ALE 108 Wireless Module cartridge ALE 160 Cordless Handset ALE 161 Cordless Handset Battery Pack 5 1 3 Other headsets Compatible headsets are validated by the Developer and Solution Partner Program DSPP See chapter Third parties headset certified in Developer and Solution Partner Program DSPP 5 1 4 Other accessories Handset ALE 150 Corded H...

Page 73: ...r contact from hearing you 3 Volume up and down boutons Increase the volume during conversation by pressing this key in quick succession Decrease the volume during conversation by pressing this key in quick succession 4 Super wideband earpiece 5 Super wideband microphone with led 6 LED 7 Battery compartment If the Bluetooth handset is on its base you do not need to press the Off hook On hook key t...

Page 74: ...andset not paired Steady purple Pairing mode waiting for connection Fast blinking red and blue Idle state not charging Switched off Incoming call the phone is ringing Blinking blue In conversation Steady blue Microphone switched off mute Steady red Out of coverage Blinking blue Start charging Blue then switched off Low battery slow blinking red Upgrading Slow blinking blue Successful missed upgrad...

Page 75: ... 5 6 Disconnect the old battery and replace it with the new one by joining the 2 connectors 7 Place the piece by respecting the notches 8 Slide the piece to the top of the hands a few millimeters with your thumbs A spare battery can be ordered from your business partner ALE 161 WB Cordless Handset Battery Pack 5 2 5 Enable Bluetooth You must enable Bluetooth if it is not already activated Bluetoot...

Page 76: ...Bluetooth wireless handset Use one of the following Bluetooth Search devices 3 Connect the handset with the desk phone Searching for Bluetooth equipment Wait for the detected equipment type and address to be displayed Select the Bluetooth wireless handset displayed in your desk phone ALE 160 BT Handset Add the device by selecting the relevant menu on your desk phone Add If voice prompts are enable...

Page 77: ...press simultaneously on Mute and Volume keys Previous language press simultaneously on Mute and Volume keys 5 2 8 2 Activate deactivate voice prompts The handset is connected Bluetooth Devices Select the relevant device ALE 160 BT Handset Voice Prompts check uncheck the box to activate deactivate the voice prompts Activate deactivate press simultaneously on Mute and Power keys 5 2 9 Activate deact...

Page 78: ... enabled you hear Pairing mode waiting for connection The following message is displayed on the screen Device removed 5 2 12 Upgrade the handset The handset version is checked when the Bluetooth handset is connected each time the phone is started The update is performed when the Bluetooth handset is hung up and the phone is in idle state A message is displayed in the status bar ...

Page 79: ...d regulatory instructions 5 3 3 Install a comfort wired handset Plug in the wired handset to the appropriate connector connector number in the picture 4 Pay attention to the cable direction the long side is on the back of the desk phone Put the cable in the notch under the handset s base of the desk phone as described in the picture on the right You can install a wired handset in place of the Blue...

Page 80: ... magnetic keyboard is automatically fixed on the base of the set It is connected to the corresponding connector behind the phone Country variants AZERTY QWERTY QWERTZ 5 4 2 Unboxing ALE 100 keyboard Safety and regulatory instructions 5 4 3 Installation The keyboard automatically magnetizes under the phone Connect the keyboard to the USB C connector of the phone ...

Page 81: ...yboard Cursor moving key left right Allows you to navigate edited boxes Move the cursor to the right Move the cursor to the left Enter key to validate edited text Backspace key to delete one character in an edit box Reserved for future use Reserved for future use Use cases F is displayed F is displayed is displayed 6 is displayed Use the international keyboard in QWERTZ mode Use one of the followi...

Page 82: ... phone and you can purchase the other kits separately There are 4 colors ALE 140 Azur Customization Kit light blue ALE 140 Factory Customization Kit gray ALE 140 Ruby Customization Kit Red ALE 140 Neptune Customization Kit dark blue A kit is composed of 3 pieces 5 5 2 Unboxing ALE 140 Customization kit Installation procedure Safety and regulatory instructions 5 5 3 Remove or install the customizat...

Page 83: ...User Manual 8AL90399ENAAed01 83 101 ...

Page 84: ...ght side 4 Gently lift the piece by pushing forward you will hear a small click when the piece is removed 5 Remove the piece by rotating it as shown in the drawing 5 5 3 2 Install the custization kit A B C 1 Place each clip facing the corresponding notches Be careful to place the piece in the correct direction the logo must be on the right hand side Insert the piece around the speaker of the stati...

Page 85: ...x USB C to USB C cable Installation instructions Safety and regulatory instructions 5 6 3 Connectors 1 Universal Serial Bus USB C connector Use this connector to connect the add on to another add on already connected to the desk phone If free you can use this connector to connect a headset 2 Universal Serial Bus USB C connector Use this connector to plug a power through USB see chapter Ordering in...

Page 86: ...ver on the foot of the desk phone on the side where you want to attach the add on module o First place the provided foot clip on the add on module and clip the second side to the foot of the desk phone o Place the cover previously removed from the desk phone on the outside of the add on module Plug the provided cord into the dedicated sockets behind your set and the add on USB c to USB c cable as ...

Page 87: ...desk phone For examples depending on the model of your desk phone Depending on the phone model the number of add on modules and the power supply it may be necessary to connect an additional power supply contact your administrator for more information Number of add on modules POE Class 1 2 PoE Boost mode Power adapter 1 ALE 300 ALE 400 500 2 3 ...

Page 88: ...lace the provided foot clip on the add on module and clip the second side to the desk phone foot or installed add on module o Place the cover previously removed on the outside of the add on module Plug the provided cord of the new add on into the dedicated socket behind the connected add on Plug the other end of the cord into the dedicated socket behind the new add on Restart the desk phone unplug...

Page 89: ...Home key Short press Go back to the home page Long press Long press this key to launch vocal assistant depending on the software version 5 6 6 LED description Incoming call of a contact defined on the page the led is blinking blue Event such as missed call of a contact defined on the page the led is lit in blue 5 6 7 Programming keys See paragraph Programming keys for call numbers and functions ...

Page 90: ...User Manual 8AL90399ENAAed01 90 101 5 7 ALE 110 Wall Mounting Kit 5 7 1 Wall mount installation WW US WW US ...

Page 91: ... Use the dedicated screw to fix the supportt PN 1AD100020011 Length 12 mm Diameter 14 5 mm 3 1 Depending on the case fix the screws on the wall using the screw anchors or fix the plate on the wall To mount your phone on the wall you need to install a standard wall plate that you can easily find on the market Follow the manufacturer s instructions to install the wall plate on the wall When the wall...

Page 92: ...terface This module is required To connect the ALE 160 WB Cordless Handset To connect a Bluetooth headset To use Beacon feature Depending on the option your desk phone can be equipped with the wireless module In any other case you can purchase it separately 5 8 2 Unboxing ALE 108 Wireless Module Installation procedure Safety and regulatory instructions 5 8 3 Installation 1 Remove the empty cartrid...

Page 93: ... of developers and partners throughout the desk phone lifecycle In this context certification tests are performed between partner applications or devices and Alcatel Lucent Enterprise s platforms It certifies proper inter working with partner applications or devices Consult the list of available headsets List of certified 3rd parties Headsets for Hard phones and Soft phones ...

Page 94: ... stand range 25 60 25 60 0 60 0 60 Color Neptune Blue Neptune Blue Neptune Blue Neptune Blue Display 5 5 inch color touch LCD 720 x 1280 16 9 5 5 inch color touch LCD 720 x 1280 16 9 4 3 inch color touch LCD 480 x 272 16 9 3 5 inch clor LCD 320 x 240 4 3 Power over Ethernet IEEE 802 3af Class 2 Class 2 Class 2 Class 1 Power consumption PoE Idle Active no accessory 1 4 W 1 8 W 1 7 W 2 1 W 1 5 W 2 W...

Page 95: ...tory Customization Kit 3ML27140AB ALE 140 Azur Customization Kit 3ML27140AC ALE 140 Ruby Customization Kit 3ML27140AD ALE 140 Neptune Customization Kit 3ML27140AH ALE 150 SWB Corded Handset 3ML27150AA ALE 160 WB Cordless Handset 3ML27160AA ALE 161 WB Cordless Handset Battery Pack 3ML37161AA AH 21 M II PREMIUM HEADSET MONAURAL USB C USB A 3MK08018AA AH 22 M II PREMIUM HEADSET BINAURAL USB C USB A 3...

Page 96: ...danger of explosion Do not plug this phone into an Integrated Services Digital Network ISDN connection or into a regular Public Switched Telephone Network PSTN connection This can result in severe damage to the phone Never allow your telephone to come into contact with water When external power supply is used it shall be connected to an easily accessible socket outlet Use this product in temperatu...

Page 97: ...egal EU Countries This equipment complies with the essential requirements of following directives 2009 125 EC ErP 2011 65 EU RoHS and its amendment 2015 863 EU Non Radio equipment 2014 30 EU EMC 2014 35 EU LVD Radio equipment 2014 53 EU RED ALE 160 ALE 108 these devices offer a Bluetooth radio interface with a frequency range of 2402 2480 MHz and the maximum transmitted power is 10 dBm ALE 108 thi...

Page 98: ... you to chemicals including Antimony trioxide which is known to the State of California to cause cancer and Di isodecyl Phthalate DIDP which is known to the State of California to cause birth defects or other reproductive harm For more information go to www P65Warnings ca gov Exposure to Radio Frequency Signals ALE 160 this device complies with FCC ISED and EU radiation exposure limits set forth f...

Page 99: ...lectronic equipment waste disposal Defective batteries must be returned to a collection point for chemical waste disposal Related Documentation Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site https www al enterprise com products The Alcatel Lucent name and logo are trademarks of Nokia used under license by ALE www al enter...

Page 100: ...launch vocal assistant depending on the software version Hands free Loudspeaker key Pressing this key answers an incoming call in hands free mode when activated the key is lit blue When a call is in progress pressing this key switches from hands free mode to headset or handset mode A long press activates the loudspeaker when a call is in progress via the handset or headset A long press in idle sta...

Page 101: ...cond contact Transfer 1 Conference Call the first contact Call the second contact Conference 1 Make calls via your programmed call keys Press the desired programmed call key Perso Programming direct call keys Select an empty programmable key or Settings Phone Key program Select the key to program Enter the name and number to associate to the key Menu Modify the programmed key Settings Phone Key pr...

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