Akuvox VP-R49P, User Manual

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4.11 ACD
Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system.
4.12 Hot Desking
In some working place, the people are always walking around. HotDesking feature
will make the staffs login his account on any computer in the company. In some
public places, the working people is not fixed, anyone can use HotDesking for logging
his account, and setting the phones to the familiar mode, such as the remote
function of the computer.
4.13 Conference
You can use the conference feature to hold a 3-way conference by pressing the
Conference soft key to invite the current talking and one line talking held to attend
conference.
4.13.1 Create 3-way conference
1. Create talking with first party;
2. Press to create a new talking;
3. Input the number of second party and press the Video Call or Audio Call to make
a call;