10
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not
light using the
piezoelectric
ignition system
No Propane Supply/empty supply
Check shutoff valves
Replenish Propane supply
Faulty regulator
Have regulator checked. Call Suburban
Customer Service (see below)
Electrode not in correct position or is
Damaged/Faulty
Ensure electrode is positioned as shown in
"Ignition Electrode Position". Call Suburban
Customer Service (see below)
Obstructions in gas injection or gas
hose
Clean injection and gas hose
Obstructions in the burner
Clean the burner following steps outlined in
"Cleaning The Burner Assembly"
Burner will not
light with a
match
No Propane Supply/empty supply
Check shutoff valves
Replenish Propane supply
Faulty regulator
Have regulator checked. Call Suburban
Customer Service
Obstructions in gas injection or gas
hose
Clean injection and gas hose
Obstructions in the burner
Clean the burner following steps outlined in
"Cleaning The Burner Assembly"
Burner has
low flame
regardless of
knob position
Low inlet gas supply pressure
Verify gas pressure on both inlet side and
outlet side of appliance regulator. Call
Suburban Customer Service
Low gas supply
Replenish Propane Supply
Faulty control valve
Call Suburban Customer Service
Burner is
making a
hissing or
roaring noise
Obstructions in the burner
Clean the burner following steps outlined in
"Cleaning The Burner Assembly"
Obstructions in gas injection or gas
hose
Clean injection and gas hose
Burner could be damaged
Call Suburban Customer Service
Contact
Suburban - A Division of Airxcel Customer Service Department at 423.775.2131 EXT:
7101
for help troubleshooting, assembly questions, operation problems, and replacement parts (if
required).
TROUBLESHOOTING GUIDE
