Installation and Maintenance Manual
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5.
Warranty Conditions
5.1. The full Price in addition to GST and any other costs and charges pursuant to the Contract and the Terms and Conditions must
have been paid.
5.2. The Product(s) must be in its first installation.
5.3. The Product(s) must have been installed in compliance with all of the conditions specified in the installation manual supplied with
the Product(s).
5.4. The Product(s) must be operated and serviced in strict accordance with the installation instructions, operation instructions, service
instructions, industry standards and relevant Government and industry codes and regulations.
5.5. The Product(s) must not have been subject to misuse, negligence, damage or accident in transit where the customer was
responsible for transport.
5.6. The Product(s) must not have been modified, altered or supplemented in any way whatsoever without prior approval of such
modifications, alterations or supplements being given by Air Change.
5.7. Where Air Change recommends the use of particular fluids, refrigerants, consumables, materials or other accessories with the
Product(s), the Product(s) must not have been used with other fluids, refrigerants, consumables, materials or accessories.
5.8. No part of the Product(s) shall be considered defective due to failure to correspond with information regarding the quality or use of
the Product(s) given by someone other than Air Change.
5.9. No part of the Product(s) shall be considered defective if it is properly characterised as a consumable or due to normal wear or
deterioration.
5.10. Any identification or serial number on the Product(s) or the part(s) must not have been altered, defaced or removed.
5.11. The warranty is subject to inspection of the Product(s) or potentially defective parts of the Product(s) by Air Change, although
Air Change may in its sole discretion waive the requirement for inspection.
5.12. The source of all part(s) supplied by Air Change pursuant to the Parts Warranty shall be sourced from or through Air Change and
at the sole discretion of Air Change. Air Change shall not be liable for replacement parts sourced from other suppliers,
manufacturers or wholesalers.
5.13. Air Change shall not be liable for defects arising out of materials provided by or a design stipulated by the Purchaser.
6.
Making a Warranty Claim
6.1. In order for a Purchaser to make a claim under the Parts Warranty or the Labour Warranty, the Purchaser must provide to
Air Change (a) a completed warranty card (supplied with the installation or instruction manual provided with the Product(s)) or a
copy of the original invoice with matching serial numbers as proof of purchase and (b) full written details of the defect, fault or
problem and (c) if requested by Air Change, photographs, servicing information, commissioning report, and/or the potentially
defective part.
6.2. Any part(s) sent to Air Change must be accompanied by written details of the warranty claim and identification of the model and
serial number of the Product(s).
6.3. In the event that Air Change provides a replacement part(s) and requests return of a defective part(s), the defective part shall
become the property of Air Change and if the defective part(s) is not returned within 14 days the Purchaser shall be liable for the
full cost and transport cost of the replacement part(s).
7.
Limitation of Liability
7.1. Except as expressly provided in this Warranty Policy, Air Change shall have no obligations or liabilities whatsoever to the
Purchaser in respect of the delivered Product(s) or any part thereof. Consequently, without limiting the generality of the above,
Air Change shall under no circumstances be liable to the Purchaser for liquidated damages, loss of production, loss of profit, loss
of revenue, loss of use, cost of capital, costs connected with interruption of operation or other consequential or indirect loss or
damages arising out of or in connection with any Product(s) supplied.
7.2. At the expiration of the Warranty Period all liability whatsoever on the part of Air Change ceases.
8.
Force Majeure
8.1. If Air Change fails to fulfil its obligations pursuant to the Warranty Policy due to industrial disputes or any other circumstances
beyond its reasonable control, which Air Change could not have reasonably expected or taken into account and which
consequences Air Change could not reasonably have avoided or overcome (including but not limited to fire, flood, power blackout,
earthquake, war or delays in deliveries by sub- contractors) it shall be regarded as a case for relief and Air Change will not be
liable for any damages or any other relief or remedies.
WV1.03/11
Cooke Industries - Phone: +64 9 579 2185 Email: [email protected] Web: www.cookeindustries.co.nz