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GENERAL MAINTENANCE
draining the water heater
To completely drain the water heater:
1) Turn “off” the power to the water heater.
2) Close the cold water supply manual shut-off valve.
3) Connect one end of a garden hose to the water heater drain valve
and put the other end next to a free-flowing drain.
4) Open the drain valve by inserting a flat-head screwdriver into
the slot on the head of the drain valve and turning the knob
counterclockwise
.
5) Open a hot water faucet to allow air into the system.
vacation
If you are planning a vacation or other prolonged absence, it is
highly recommended to turn “off” the power to the water heater and
the cold water supply to the water heater. This will save energy,
protect against property damage in the event the water heater leaks,
and prevent the build-up of hydrogen gas. If the water heater and
piping are exposed to freezing temperatures, they should both be
drained. Remember to check the water heater thoroughly after it has
been shut off for an extended period of time before putting it back in
operation. Make sure that the water heater is completely full of water,
and that the cold water supply manual shut-off valve is open, before
turning “on” the power to the water heater.
getting service for your water heater
If you are having problems with your water heater, follow these three
easy steps:
1) Read the
Troubleshooting Guide contained in this manual (see
Page 34). It lists the most common problems experienced with
your electric water heater. The solutions you find listed may
provide a quick and simple solution to your problem and save you
time and money.
2) If the solution listed in the
Troubleshooting Guide does not solve
the problem or if your particular problem is not listed in the guide,
contact the installer of the water heater, or the local electric utility.
3) If you still cannot solve the problem, contact the manufacturer’s
Customer Service Department by e-mail at [email protected]
or by telephone at 1-800-363-9354. To help serve you in a quick
and efficient manner, always have the following information
ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater is installed.
f) A description of the problem.