Warranty project
Service
Standard
Technical
Support
400
hotline
Professional technical services provided by
technical engineers, responsible for
troubleshooting
7 days\*8
hours
Remote
Assistance
Help customers to tune or solve the
problem by remote assistance.
5 days\*8
hours
Customer
Service
Email
product inquiries, after sales service,
technical support
7 days\*8
hours
、
Other faults or damages which are not caused by our design, technology,
manufacturing, quality, etc;
One year warranty:
AheadX provide one-year warranty which starts from the day of purchase
Free repair service if the products has a manufacturing defect
Free lifetime software upgrade.
Send back postage is on user’s side. (Return postage is on AheadX’s side).
The following items are included in the one-year warranty period:
AheadX still offers paid repair service even its out of the warranty period.
User needs to pay repair cost, replacement cost and freight for any after-sales
problem which is not belong to free repair and return & refund condition
For above replacement and warranty principles, user must provide legal proof of
purchase, otherwise we will not deal with the problem.
AheadX reserves the right of final interpretation of the warranty.
AheadX Technology National Service Hotline: 400-827-5966
Customer Service Time: Monday to Friday 09:00-18:00 Full Service
Saturday and Sunday 10:00-17:00 After-sales registration