Agilent Technologies USB/GPIB Interface Converter 82357A, User Manual, Page: 53 / 70

Chapter 3 53
Troubleshooting the 82357A
Software Configuration Checks
1
Unplug/Replug the 82357A.
If unplugging and replugging the 82357A
causes the
Agilent 82357A USB/GPIB Interface Detected
dialog box to
appear or the Connection Expert window to refresh, the problem is
solved. If not, go to Step 2.
2
Shut Down and Restart IO Control.
Take these steps to shut down and
then restart the IO Control. Taking these actions should result in all
attached and configured 82357As to be initialized and to display only
the green Ready LED
a
If the blue IO icon is displayed, click the icon and then click
Exit
.
A dialog box explaining the consequences of removing the IO
Control appears. Click
OK
to shut down the IO Control.
b
If the blue IO icon is not displayed, either the icon display has been
turned off or the IO Control (and associated
iproc82357.exe and
iprocsvr.exe) are not active. In this case, select
Start | Programs |
Agilent IO Libraries Suite
and click
IO Control
to re-start the
IO Control and display the blue IO icon.
Check USB Scanner
In general, USB scanners do not cause problems with the 82357A.
However, if you do have problems with 82357A operation and have a
scanner installed on your system that uses a USB port, unplug the scanner
and then plug the 82357A into the port.
If the 82357A will configure without your scanner attached to your system,
the scanner was locking out the 82357A from using the USB bus. In this
case, contact your scanner’s manufacturer to request software or firmware
updates for the scanner.
NOTE
Rebooting your PC should ALWAYS restart the IO Control and
iprocsvr.exe and iproc82357.exe
.