Agilent Technologies USB/GPIB Interface Converter 82357A, User Manual

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Chapter 3 49
Troubleshooting the 82357A
Software Installation Checks
Software Installation Checks
When only the red FAIL LED is still ON after 10 seconds, the 82357A has
been detected by the host computer, but has not yet been configured for use
with the Agilent IO Libraries. Possible causes for this is that the appropriate
version of the Agilent IO Libraries or Agilent IO Libraries Suite has not been
installed on your PC or the 82357A USB drivers have not been installed.
Check Suspend/Resume Operation
Some Windows operating systems support Power Management which can
suspend the PC while the 82357A is in operation. After a Suspend/Resume
cycle, the 82357A may not properly resume operation. In this case, you may
need to unplug/replug the USB cable to restore 82357A operation. If this
does not correct the problem, go to “Verify Agilent IO Libraries Suite
Installation”.
Verify Agilent IO Libraries Suite Installation
When only the red LED is ON after 10 seconds and all Windows Plug and
Play Manager activity has ceased, start your troubleshooting sequence by
verifying IO Libraries installation. If any action taken results in a change in
the LED status, go to “Software Configuration Checks” or to “Hardware
Checks”.
1
Check Agilent IO Libraries Version.
If a version of the Agilent IO
Libraries or IO Libraries Suite has been installed, a blue IO icon is
normally displayed on the Windows taskbar (on the lower right-hand
side of the screen).
NOTE
If your 82357A applications must not be preempted by a PC Suspend
event, we recommend you disable Power Management on your PC by
using the
Control Panel | Power Options
dialog.
IO Libraries Icon
IO Libraries Suite Icon