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Aeotec SmartThings, User Manual

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Aeotec SmartThings User Manual Download Page 53

2021. 05. 04.

Aeotec Smart Home Hub troubleshoot : Aeotec Help Desk

https://aeotec.freshdesk.com/support/solutions/articles/6000245641-aeotec-smart-home-hub-troubleshoot

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5. Allow this to finish up
6. Now if you want WiFi use after completing your setup, you can manually add WiFi settings to your hub

following the 

steps in d.3.1

 in the next subsection

.

 

d.3.1. Now if you want to swap back to WiFi after a successful :

1. Open Smartthings app
2. Open up the menu
3. Select Gear icon
4. Find "Change device Wi-fi network" and select that.
5. When you enter your WiFi network, give it a few minutes
6. Then pull out the Ethernet connection, it should automatically swap to WiFi connection (if Ethernet is ever

plugged in, your Smart Home Hub will prioritize Ethernet connection over WiFi).

e. 
Hub not found

If the hub is not found during initial setup, there are 5 different troubleshooting steps you can take to resolve this.

1. Ensure that your Aeotec Smart Home Hub LED is blinking Green and Red.
2. If using Ethernet

Make sure Ethernet cord is completely pushed into your Aeotec Smart Home Hub and Router.
Try a different Ethernet cord.
Try a different Ethernet port on your Router.

3. If using WiFi

Make sure the WiFi password is correct.
Try another area in your home that has stronger WiFi connection.
Try using Ethernet connection to rule out WiFi connectivity issues.

4. Move your Smartphone closer to your Aeotec Smart Home Hub.
5. Temporarily disable cellular data on your cell phone for setup.

f. 
Connection failed / hub offline during setup

If you find that your hub has issues during setup, there are 3 possibilities here that can cause the connection to fail, and
their solutions:

1. Hub loses power during setup:

Ensure that the power cable is secure and fully plugged in.
Try a separate outlet to rule out the possibility that the outlet it is currently connected to has issues.
Try again when the hub is powered, and the LED is blinking red and green.

2. Hub loses WiFi during setup:

Summary of Contents for SmartThings

Page 1: ... V1 ADT Link or other Z Wave or Zigbee hubs c Migrate from SmartThings V2 or V3 hubs 3 Room management https aeotec freshdesk com a solutions articles 6000240425 a Create a new room b Assign device to a room c Edit a room d Delete a room 4 Installing removing devices https aeotec freshdesk com a solutions articles 6000240427 a Connecting devices a Z Wave b Zigbee or WiFi b Removing devices a Z Wav...

Page 2: ...ons articles 6000240597 a Samsung account b Advanced features c Personal data 13 Smart Home Hub compatible devices https aeotec freshdesk com a solutions articles 6000241329 a Smart Home Hub native b Aeotec works with Smart Home Hub c SmartThings list of compatible devices 14 Aeotec Smart Home Hub troubleshoot https aeotec freshdesk com support solutions articles 6000245641 aeotec smart home hub t...

Page 3: ...2021 05 04 Table of Contents Smart Home Hub Aeotec Help Desk https help aeotec com support solutions articles 6000240160 table of contents smart home hub 3 3 ...

Page 4: ...nsider setting up your hub using Ethernet connection first Once finished you can connect your Smart Home Hub to Wi Fi afterwards Main Menu Settings Change device Wi Fi network Aeotec Smart Home Hub works best when placed in a central location in your home If installing your Smart Home Hub using Wi Fi Keep your hub router and phone temporarily close together just for the setup process Once setup is...

Page 5: ...ween your hub and your Wi Fi router to help bridge that gap b Download SmartThings app Smart Home Hub primarily will be controlled by app use through a android or iOS smartphone Android 1 Open Play Store app 2 In the search bar enter smartthings and search 3 Tap on SmartThings app 4 Select Install iOS 1 Open App Store app 2 In the search bar enter Smartthings and search 3 Tap SmartThings app 4 Tap...

Page 6: ...ns Terms of Services and Samsung Privacy Policy 5 Now Fill in the information for your account Email address Password at least eight characters containing at least one number and one letter Confirmation password same as above First and last name ZIP code Date of birth 6 Touch Next 7 Touch Done 8 Select your Country 9 Touch Continue d Power up Smart Home Hub Before you move onto creating your accou...

Page 7: ...5 Once the LED flashes red green you will have 30 minutes to complete the setup in section d e Finalize Smart Home Hub setup in SmartThings app This final section will tie your SmartThings account to your Smart Home Hub once this is finished you ll be able to log in using your SmartThings app 1 From the Home screen touch the Plus icon 2 Select Device 3 Search By Brand 4 You can connect Smart Home ...

Page 8: ...s connecting During this time the LED of your Smart Home Hub will by cycling red green during the setup 1 It will register your hub first which will take about 2 minutes to finish 2 Once registration is finished it will begin downloading any updates necessary for your hub This will take upwards of 30 minutes depending on how good you internet speed it 3 Once downloading is done your hub will insta...

Page 9: ...tiple select the new hub in the list of hubs 5 This should be able to tell you if your hub exists in SmartThings Finding your hub in your Smartthings app if you do not see it on the dashboard 1 Open SmartThings app 2 Click on Main Menu top left corner 3 Select Devices 4 Smart Home Hub if not renamed should be listed as Hub tap on Hub 5 Tap More Options 3 dot icon 6 Tap Edit 7 Tap Room 8 Select a R...

Page 10: ...system support aeotec freshdesk com 2 Create a support ticket from www aeotec com support and then scroll to the very bottom of that page to fill in our contact form Make sure you receive an automated response to your email this will ensure that we have received your ticket We will typically respond within 24 hours of your question between business hours of Monday Friday Back to Table of contents ...

Page 11: ... factory reset you ll need to change the Zigbee channel that older Zigbee devices use These steps are necessary if you are migrating older Zigbee devices to your new Smart Home Hub Steps 1 Login to https account smartthings com https account smartthings com 2 Click on My Hubs 3 Click on your newly setup Smart Home Hub the default name of it would be Hub if you didn t change the name after setup 4 ...

Page 12: ...ies 7 Tap Z Wave exclusion 8 Tap the button on your Z Wave device to factory reset it Some devices require special button presses so you may need to refer to your Z Wave device manual if a single button tap does not work 9 Go back to SmartThings dashboard 10 Tap 11 Tap Device 12 Tap Scan Nearby 13 Tap the button on your Z Wave device to connect it Some devices require special button presses so you...

Page 13: ... Smart Home Hub You ll need to ensure you have both Hubs claimed synced to your Samsung account for this work Get the Hub ID of your hubs 1 Login to https account smartthings com https account smartthings com 2 Click on My Hubs 3 Verify which hub is your SmartThings V2 or V3 hub and note down the Hub ID 4 Verify which hub is your Aeotec Smart Home Hub and note down the Hub ID 5 Now contact support...

Page 14: ...1 On the dashboard of SmartThings Connect tap the 3 lines icon located top left corner 2 Tap on Rooms 3 Tap on 4 Select either a predefined name ie Kitchen Bedroom 1 Bedroom 2 etc or create a custom name located at the bottom of the list 5 Select a Wallpaper 6 Tap on Save 7 You will be asked to add devices choosing this will allow you to pair new devices to enter this page automatically or you can...

Page 15: ...ant in that room 3 Tap Add located at the bottom right hand side c Edit a room You can modify the room name and wallpaper at any time you want You do have the option to delete this room using this Steps 1 On the dashboard of SmartThings Connect tap the 3 lines icon located top left corner 2 Tap on Rooms 3 Select the room you want to delete 4 Tap the 3 vertical dot icon located at the right hand si...

Page 16: ...rticles 6000240425 3 3 3 Select the room you want to delete 4 Tap the 3 vertical dot icon located at the right hand side 5 Tap Remove room Back to Table of contents https aeotec freshdesk com a solutions articles 6000240160 Next page Device control https aeotec freshdesk com a solutions articles 6000240427 ...

Page 17: ... you d like to understand which products are compatible with the SmartThings https aeotec com smartthings compatibility software that powers Aeotec Smart Home Hub please follow that link This guide will go over their generic methods of pairing them 1 Z Wave steps 1 Open SmartThings Connect 2 Select located at the top right corner second icon from the right 3 Select Device 4 Search Z Wave 5 Select ...

Page 18: ...7 Tap the button on the Z Wave device that you want to factory reset Usually it is a single tap of the button but other devices may have special button presses ie double triple press or press and hold for a certain amount of time 2 Zigbee or Wifi Steps 1 Primarily these devices can just be removed using the remove method mentioned in section c remove a device 2 Some devices have a manual factory r...

Page 19: ...k https aeotec freshdesk com support solutions articles 6000240427 3 3 Back to Table of contents https aeotec freshdesk com a solutions articles 6000240160 Next page Control devices https help aeotec com support solutions articles 6000247430 device control smart home hub ...

Page 20: ...nsors the main sensor detail will be displayed To control devices or view device sensor information over dashboard 1 Open SmartThings Connect 2 Scroll down to find the device you want to view If you have a Switch Dimmer Shutter or other on off type devices you can tap on the smaller icon on the widget to turn that device on or off If they are temperature humidity door or water sensors you can view...

Page 21: ...e device 2 Settings This option will only appear if there are custom options for your device This will commonly appear for devices such as MultiSensor 6 Doorbell 6 Siren 6 or Nano dimmer as some examples 3 Information Will give you very brief information of the device and which hub its connected to Back to Table of contents https aeotec freshdesk com a solutions articles 6000240160 Next page Custo...

Page 22: ... settings to trigger at sunrise or sunset Optional Set a time offset of up to 60 minutes before or after sunrise or sunset Tap Based on a device status and the app will prompt you to choose A device The device capability to use e g motion open close temperature The device state to use e g no motion vs motion open vs closed Tap Based on a member s location to trigger an Automation when your phone a...

Page 23: ...l is powerful to create customized automation Steps in app 1 From the Home screen tap Plus icon and select Add automation 2 Tap Custom automation 3 Tap the Plus icon below If 4 Tap Based on a device status 5 Select your hallway motion sensor device 6 Tap Motion sensor for the device capability 7 Tap Motion detected for the device state 8 Tap Next 9 Tap the Plus icon below Then 10 Tap Control a dev...

Page 24: ... the Plus icon to add an Action or Condition 4 When finished tap Save d Delete a custom automation If an automation no longer serves the purpose you like anymore you could simply delete a custom automation or multiple at the same time Steps in app 1 From the Home screen select Menu and tap Automations 2 Select More Options and tap Delete 3 Select the desired Automation s and Tap Delete 4 Touch Del...

Page 25: ...2021 05 04 Custom automation Smart Home Hub Aeotec Help Desk https aeotec freshdesk com support solutions articles 6000240462 4 4 ...

Page 26: ...tions in your smart home Manually trigger custom actions with the tap of a finger or trigger your Scene automatically with a Custom Automation Before you can do all of that you must first add create a new Scene Steps 1 From the Home screen tap the Plus icon 2 Tap Add scene 3 Enter a name for your Scene and select an icon by tapping the star icon 4 Tap the Plus icon to add actions 5 Select Control ...

Page 27: ...ur choosing 5 Tap the Plus icon under Then and select Run a Scene 6 Select the Scene s you want to run 7 Tap Save d Edit or delete a Scene If there are any errors in your scene or if you want to add more devices to your scene you may edit the scene at any point in time or delete it Steps 1 From the Home Screen tap Menu 2 Tap Scenes 3 Tap the Information i icon on the Scene you want to edit 4 Tap M...

Page 28: ...evelopers Event Handler SmartApp Event Handlers are the most common developed in Smart Home Hub These allow you to subscribe to Events from other devices to trigger its own pre defined automation Solution Module SmartApp These apps exist within the dashboard of Smart Home Hub and are containers for other SmartApps These allow the combination of SmartApps to work together Service Manager SmartApp S...

Page 29: ...is approaching Smart Lighting Control your lights and switches based on a variety of inputs including motion open close presence mode changes specific times sunrise sunset and more Color Coordinator Ties multiple colored lights to one specific light setting Keep me Cozy Enables you to pick an alternative temperature sensor in a separate space from the thermostat Focuses on making you comfortable w...

Page 30: ...aised SmartApps available WebCoRE https www webcore co WebCoRE is a very advanced rule machine allow you to create extremely complex automations if if else then if you can t do what you want with any SmartApps or Custom Automations use WebCoRE As a rule machine it can pretty much do anything Z Wave Tweaker https community smartthings com t beta z wave tweaker 81558 There are unexposed functions fr...

Page 31: ...SmartApp Smart Home Hub Aeotec Help Desk https aeotec freshdesk com support solutions articles 6000240599 4 4 Next page Smart Home Monitor Smart Home Hub https aeotec freshdesk com a solutions articles 6000240463 ...

Page 32: ...2 Select SmartThings Home Monitor 3 You ll be prompted to set the specific rules for the 3 alarm states Arm Away The home is unoccupied and you want monitoring by all sensors Arm Stay The home is occupied and you want monitoring by select sensors Disarm You want to disarm all monitoring and alarms These alarm states can be activated at the top of the Home screen to choose which of these 3 states y...

Page 33: ...ings 4 Select Smoke 5 Configure Monitored devices 6 Configure the following alarms and notifications Text Push Notifications Audio Notifications Alert with Sirens Alert with Lights 7 Tap Next 8 Tap Done 9 Tap Allow to confirm a 3 Leaks Leak alerts will use devices such as water leak sensors to trigger the alarm Steps 1 From the Home screen tap SmartThings Home Monitor 2 Tap the three dots icon in ...

Page 34: ...ire icon Smoke 3 Teardrop icon Water Leak c Dismiss an incident Building from the section viewing an incident you can opt to dismiss the incident that happened if you felt that the incident was accidentally triggered Steps 1 From the Home screen tap SmartThings Home Monitor located at the top 2 Tap the icons to view the specific incidence Shield icon Security Fire icon Smoke Teardrop icon Water Le...

Page 35: ...t solutions articles 6000240463 4 4 Steps 1 From the Home screen Tap SmartThings Home Monitor located at the top 2 Tap the History icon Back to Table of contents https aeotec freshdesk com a solutions articles 6000240160 Next page Voice control https aeotec freshdesk com a solutions articles 6000240465 ...

Page 36: ...ts locks and Scenes configured with Smart Home Hub Alexa can also check the status of motion and contact sensors Note For security reasons Alexa will only support Scenes with lighting switch and thermostat devices a 1 Connect Amazon Alexa with Smart Home Hub Smart Home Hub and Alexa can be linked through either the SmartThings app or the Amazon Alexa app You can find the steps for each below Steps...

Page 37: ...e voice commands Alexa turn on off the bedroom light Alexa dim brighten the kitchen light Alexa set the bedroom light to 10 Brightness can be modified on a scale of 0 100 Alexa turn the patio lights to blue Alexa is the bedroom window open Alexa turn the desk light to reading Alexa set the kitchen light to soft white Alexa raise lower kitchen thermostat by 10 degrees Alexa set kitchen thermostat t...

Page 38: ...able on the Google Home speaker and all Google Android devices With voice control through the Google Assistant you can control lighting plugs thermostats and Scenes Note For security reasons Google Assistant will only support Scenes with lighting switch and thermostat US Only devices b 1 Connect Google Assistant with Smart Home Hub Smart Home Hub and Google Assistant can be linked through either t...

Page 39: ...le dim brighten the bathroom light by 50 Ok Google turn lights in the game room green Ok Google turn on off everything Ok Google is the patio light on Ok Google is the children s light off Scene phrases Ok Google run Good Morning Ok Google activate Movie Time Thermostat phrases Ok Google set the living room thermostat to 70 Ok Google turn the thermostat up down 5 degrees Ok Google make it warmer c...

Page 40: ...s and cannot be reconnected until completely disconnected To completely remove Smart Home Hub from the Google Assistant all shared users must also unlink Smart Home Hub from their Google account Smart Home Hub Connect steps 1 Open the Google Home app and tap the menu 2 Tap Home control 3 Tap the three vertical dots in the top right 4 Tap Manage accounts 5 Tap SmartThings 6 Tap Unlink account 7 Tap...

Page 41: ...vices and automation But there are a few exceptions Members cannot add or remove members Members cannot delete a location They can only leave the Location and relinquish access Members cannot delete devices that were added by the owner or other members They can delete devices that they have added to the Location from their account a 1 Invite with Email Steps 1 From the Home screen tap Plus icon 2 ...

Page 42: ...n 2 Tap Member 3 Tap More Options 4 Tap Edit 5 Select the member s 6 Tap Remove c Leaving a location as a Member Member have the capability to leave the location and relinquish access whenever they want to but cannot delete the location Steps 1 From the Home screen tap the Menu icon 2 Tap Member 3 Tap More Options 4 Tap Leave this location 5 Tap Confirm Back to Table of contents https aeotec fresh...

Page 43: ...2021 05 04 Manage members Smart Home Hub Aeotec Help Desk https aeotec freshdesk com support solutions articles 6000240464 3 3 ...

Page 44: ...iated to the account To gain access to Smart Home Hub settings 1 Open up SmartThings Connect 2 From the home page tap the hamburger icon top left corner 3 Tap the gear icon top right corner Notifications Enable or disable your notifications to your account in SmartThings Connect Tapping the switch on the right will toggle enable disable b Advanced features This section will allow you to manage and...

Page 45: ...mation if you are near or close to home when enabled Tapping the switch on the right will toggle enable disable Change device Wi Fi network Allows you to change the Wi Fi network that your Smart Home Hub devices connect to or update the network name or password for the current network Get suggestions Find out about useful features and services for the device you ve connected Smart Home Hub to if t...

Page 46: ...tapped to open the SmartThings Connect app information in App Info where you can check for notifications permissions storage cache mobile data use and other advanced options Terms of Service Provides you with Samsung terms of service and covers the use of all Samsung features apps and services This will open your default browser to display that information Privacy Policy duplicate Allows you to ac...

Page 47: ...2021 05 04 Smart Home Hub settings Aeotec Help Desk https aeotec freshdesk com support solutions articles 6000240597 4 4 ...

Page 48: ...ings Outlet https aeotec freshdesk com a solutions articles 6000241506 5 SmartThings Water Leak Sensor https aeotec freshdesk com a solutions articles 6000242295 6 SmartThings Smart Bulb https aeotec freshdesk com a solutions articles 6000242684 b Aeotec works with Smart Home Hub These devices are products that have been tested by Aeotec teams to work with Smart Home Hub and have an available inst...

Page 49: ...hings software any device listed as compatible in this list of brands will work with Aeotec Smart Home Hub You can find that list here https aeotec com smartthings compatibility https aeotec com smartthings compatibility Back to Table of Contents https aeotec freshdesk com a solutions articles 6000240160 Next Page Aeotec Smart Home Hub troubleshoot https aeotec freshdesk com support solutions arti...

Page 50: ...roubleshooting a What do the LEDs on Aeotec Smart Home Hub mean b How can I reboot my Aeotec Smart Home Hub c How to reset Aeotec Smart Home Hub to factory default d Firmware Download process in app is stuck e Hub not found f Connection failed hub offline during setup g Your hub is offline Solid or Blinking blue LED h Error 33 504 i Solid or Blinking red LED j Registration failed k Invalid serial ...

Page 51: ...reen Hub is in pair mode searching for device Fast Blinking Green Hub is in Z Wave exclusion mode Blinking Yellow Amber Factory Reset in process Solid Yellow Amber Factory Reset process complete Blinking Red An Issue occurred during bootup wait at least 2 minutes to see if it ll resolve itself Try an extended power cycle to resolve this issue wait a minimum of 6 minutes before powering up the hub ...

Page 52: ...uck for more than 30 minutes there are a few possible options to troubleshoot and help you get past the firmware update stuck issue d 1 General troubleshooting 1 Force stopped the Smartthings Connect app 2 Cleared cache and data from the Smartthings Connect app 3 Unplugged the ethernet connection from the Smart Home Hub 4 Factory reset the Smart Home Hub 5 Let the Smart Home Hub sit until the red ...

Page 53: ... can take to resolve this 1 Ensure that your Aeotec Smart Home Hub LED is blinking Green and Red 2 If using Ethernet Make sure Ethernet cord is completely pushed into your Aeotec Smart Home Hub and Router Try a different Ethernet cord Try a different Ethernet port on your Router 3 If using WiFi Make sure the WiFi password is correct Try another area in your home that has stronger WiFi connection T...

Page 54: ...offline Solid or Blinking blue LED If you find that your hub went offline and stopped responding with the LED indicator as a solid or blinking blue color follow these troubleshooting steps 1 Power cycle your Aeotec Smart Home Hub 2 Ensure that WiFi or Ethernet cable is connected and working 3 Reboot your router and modem 4 Confirm and ensure that all these ports are open 11111 9443 443 39500 37 5 ...

Page 55: ...g you may need to replace your hub Try a general hub reboot Soft Reboot 1 Use a small tool and press and hold the recessed reset button located on back of hub 2 Release the button after LED goes red then turns dark 3 Wait a few minutes for the hub to reboot LED should turn solid blue if paired to SmartThings should become solid green if not paired to Smartthings app then it should flash red green ...

Page 56: ...ect app and start the process of registration from the very beginning k Invalid serial number There are 2 possible solutions for this error 1 Confirm that the serial number was entered correctly 2 Check the LED of your Aeotec Smart Home Hub If the LED is green the hub may have been claimed by someone else The previous user must remove the hub from their location l How to perform a full hub reset i...

Page 57: ... devices may require you to use channel 14 15 19 20 or 24 which can be changed in SmartThings IDE To change the Zigbee channel 1 Login to your Samsung account through SmartThings IDE https account smartthings com https account smartthings com 2 Click My Locations Select your location 3 Then click on My Hubs 4 Click on View Utilities 5 Under Zigbee Utilities look for Change Zigbee channel which you...

Page 58: ...ve Devices 1 Open SmartThings app 2 Find your hub in the SmartThings dashboard and tap it 3 Tap More Options 3 dot icon 4 Tap Z Wave Utilities 5 Tap Generic Exclusion 6 Ensure the LED on your Smart Home Hub is flashing its green LED 7 Tap the buttonon your Z Wave device to factory reset it Notes The button press required will vary between different Z Wave devices Typically its just a single tap to...

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