Advantage Sentra SK Series, Instruction Manual

Page: 49 / 70

Temperature Control Units : Sentra with VE Series Instrument
Page: 49
Advantage Engineering, Inc.
525 East Stop 18 Road Greenwood, Indiana 46142
317-887-0729 Fax: 317-881-1277
Service Department Fax: 317-885-8683
www.AdvantageEngineering.com
5.7 ELECTRONIC INSTRUMENT REPAIR POLICY AND PROCEDURE
A. All control instruments used in Advantage temperature control units are covered by the
machine’s warranty. Proprietary ‘tailor made’ instrument are manufactured specifically for
Advantage.
B . IN WARRANTY SERVICE INCIDENT
1. Call the factory for diagnostic assistance.
2. If a control instrument is determined to be at fault, a new or reconditioned
instrument will be sent as a replacement.
3. Return the defective instrument freight pre-paid for full credit. If the defective
instrument is not returned you will need to pay for it.
C. OUT OF WARRANTY SERVICE INCIDENT
1. Call the factory for diagnostic assistance.
2. If a control instrument is determined to be at fault, there are 3 options.
a. Purchase a new instrument as a replacement.
b. Send your instrument back for repair, freight prepaid. For a nominal fee,
your instrument will be repaired and returned.
c. Purchase a new instrument and repair the old one as a back up.
3. If you are sending your instrument back for repair, call the Service Department
for more information. Do not disassemble the instrument.
D. Other Information:
1. Call the factory for current repair charges.
2. Repair warranty: 1 year.
3. Ship to Advantage Engineering, 525 East Stop 18 Road, Greenwood, IN 46143.
Attention: Repairs (317-887-0729). Include in the shipping box: Part, purchase
order, contact name, phone number, and symptom (if available).
4. For Priority service, send the instrument to the factory via overnight shipment.
We usually repair these instruments the same day we receive them.