ADIC VLS AIT, Installation And Operating Manual, Page: 65 / 90

Troubleshooting and Diagnostics 51
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Your name and your Company's name
•
Model number
•
Serial number of unit (located on the rear face by the power switch)
•
Software version numbers
– device driver
– archive/restore
•
Hardware configuration, including firmware version, date and number.
•
Type of PC, DOS version, clock speed, RAM, network type, network version,
and any special boards installed
•
Type and brand of media
•
A brief description of the problem
•
Where you purchased the ADIC system
Note
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•
Having this information available when you call for customer assistance will
enable ADIC to resolve your problem in the most efficient manner possible.
Then call the Customer Assistance line.
Return for Repair RMA
(Return
Merchandise Authorization)
When you and ADIC Technical Assistance Center have determined that you need an RMA see
previous section
When You Call ADIC Technical Assistance Center ), be prepared with the
following information:
Note
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•
Model number, serial number, and a brief, descriptive explanation of the problem.
•
Complete address information (be sure you give any mail stops or special codes
at the time the RMA is issued).