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IRIS-4 Technical Reference Manual.docx 12/01/2023
9
Trouble reporting and test
9.1
Trouble report
If there are problems with the terminal installation, these will be shown under
the option “Status - Trouble” on the welcome screen as trouble reports. This
chapter explains the possible trouble reports that can be displayed.
Trouble Report
Explanation
Ethernet disconnected
Not connected to the Ethernet network.
Action
: check the Ethernet cable and cabling all the way through to the other
end (Router / Switch).
Wi-Fi disconnected
Not connected to the Wi-Fi network.
Action
: check that the Wi-Fi router is working satisfactorily.
Ethernet polling fail
Unable to poll via the Ethernet network to the ARC’s ISA receiver system.
Action
: check ARC IP address, confirm Ethernet router external WAN connection
and firewall setup.
Wi-Fi polling fail
Unable to poll via the Wi-Fi network to the ARC’s ISA system.
Action
: check the Wi-Fi router is working satisfactorily and that it connects to
the Internet.
PSTN not connected
Not connected to the PSTN network.
Action
: check all the connections in the PSTN wiring.
Not registered
Not able to register to the cellular network which normally means the SIM card
has been disabled.
Action
: check with SIM provider.
2/3/4G Polling fail
Unable to Poll via the cellular network to the ARC’s ISA receiver system
Action
: check ARC IP address, SIM card is enabled for cellular machine-to-
machine data (M2M) and Access Point Name (APN) is correct.
SIM card not fitted
SIM card not being seen in the IRIS-4 4xx unit
Action:
check that the SIM card is correctly fitted, and that the connection is OK.
SIM pin number required
SIM card has been setup for a Pin number and no SIM PIN entered in
configuration
Action:
Confirm the correct SIM PIN with the SIM provider and enter.
SIM Pin number error
Current SIM PIN entered in the configuration is invalid
Action:
confirm correct SIM PIN with SIM provider and confirm entered
correctly.
Poll failed
The terminal cannot poll over any path
Action:
check correct ARC IP address entered, and communication paths setup.
Pin Fault on pin**
Indicates that the terminal has been set to monitor for tampers and is in an
open or short circuit tamper condition.
Action
: check cable/resistors connections.
Fault on serial port
The terminal is setup to monitor serial but is seeing no activity on the serial
connection
Action:
check setup of the terminal / panel and physical connection.
Fault on dial port
The dial port is showing a fault, either open or short circuit.
Action:
check that the 18K sense resistor is correctly fitted across the two-wire
connection to the alarm panel.
Fault on RS485
The RS485 connection is not working satisfactorily.
Action:
check the RS485 connection to the panel.
