36
Help Videos
in
App
, follow this
?
Website
www.Activ8rlives.com
YouTube
Still Need Help
We are here to help you 7
-
days
-
a
-
week, so
please call us to help you set
-
up your
device on UK +44 (0)1480 352821.
Trouble Shooting
Help is Always Available
Help
can be found on most pages of the
Asthma
+
me
App
or the
Activ8rlives
4
Wellness App
in the top right
-
hand corner. Touch
the
?
to expand the page and scroll down through the
Help
information,
including viewing the
Help Videos
and
PDF Manual.
Touch
!
to reveal
helpful hints..
Will Not Connect?
Requires a Bluetooth Smart Ready device (typically Bluetooth 4.0 or later).
iPhone 5 or later, iPad 4
th
Generation or later, iPad Mini 2 or later, all iPad
Air and iPad Pro models or iPod Touch 6
th
generation. Android devices
running 5.0 or later. Amazon Kindle Fire devices running Amazon Fire OS 5.0
or later.
If the
Activ8rlives
PUFFClicker
will not connect to Bluetooth, first check that
Bluetooth is switched on
your Smartphone or Tablet
and then touch the
Silver Button
on the
Activ8rlives
PUFFClicker
to wake it up (
Page 29
provides help if your
Activ8rlives
PUFFClicker
needs to be put back into
Pairing Mode).
App Crashes?
Close other Apps open on your Smartphone or Tablet, as these may be
using too much memory to allow the
Asthma
+
me
or
Activ8rlives
4
Wellness Apps
to function. Rebooting your Smartphone or Tablet
often helps.
Not Recording?
There could be 3 reasons for the
Activ8rlives
PUFFClicker
not counting inhaler use:
•
It may still be in
Pairing Mode
so you need to follow instruction on
Pages 27
-
28
.
•
It
may have lost Bluetooth connection and you will need to put it back into
Pairing Mode
and then
reconnect to your Smartphone or
Tablet on
Page 29
.
•
Thirdly, your
Activ8rlives
PUFFClicker
may be stuck on
00:00
and it may need a
Reboot.
See
Page 37
for
rebooting procedures.
