34
6 Troubleshooting
35
DataLink V.90 PCMCIA Fax Modem
2.
Select
Device Manager
, then click on the plus sign (+) next to “PCMCIA.”
3.
Click on the icon to highlight, then click
Remove
.
4.
Exit Device Manager and restart Windows.
5.
After booting up, Windows should detect new hardware for the PCMCIA
Socket (if not, select
Start
,
Settings
,
Control Panel
, then double-click
PC Card
).
6.
In the PCMCIA windows that appears, select
No
,
No
, and then
Finish
. The
PCMCIA controller is reset.
7.
Select
Start
,
Settings
,
Control Panel
, then double-click
PC Card
. The
window that appears should state that socket 1 and socket 2 are empty.
8.
Reinstall and reconfigure the modem as explained in chapter 3, “Installing
The Modem,” and chapter 4, “Installing the Driver Software.”
“Cannot Open COM Port” Error
If this error appears, no COM ports available for the Modem to use. To
correct, disable any unused COM ports listed in Windows.
M
Caution
: COM Port 1 (COM 1) is usually required by the
computer and should not be removed.
1.
Go to
Start
,
Settings
,
Control Panel
, then double-click
System
.
2.
Select
Device Manager
, then double-click
Ports
.
3.
“COM 1” should be listed. If “COM 2,” “COM 3,” or “COM 4” are listed,
click the icon once to highlight, then click
Properties
.
4.
When the “Properties” window appears, uncheck “Original Configuration,
Current” (Windows 95a), or check “Disable in this hardware profile”
(Windows 95 OSR2).
5.
If another window appears, select
Yes
, then click
OK
. A red “X” appears on
the disabled COM port icon.
Windows 95 will not load the driver software from the Installation CD.
In rare instances, Windows 95 identifies the Modem as new hardware, but
will not load the driver software from the Installation CD. Instead, it uses
driver software from a previously installed device. As a result, the Modem
will not work with Windows 95 programs such as Dial-Up Networking (but
