32
5 Installing the Communcations Software
33
6
Troubleshooting
This section lists some common problems that may occur while using the
Modem, and offers suggestions to solve them.
Uninstalling the Modem
Before attempting any troubleshooting, ensure the pre-installation procedure
outlined in chapter 2, “Before You Begin,” was performed. If the Modem was in-
stalled without following the pre-installation procedure, follow these instructions
(for Windows 95 and 98 only):
1.
Eject the Modem from the computer.
2.
Select
Start
,
Settings
, then
Control Panel
.
3.
In the “Control Panel” window, double-click
Modems
.
4.
Highlight the Modem, then click
Remove
.
5.
Restart Windows and follow the pre-installation procedure described in
chapter 2, “Before You Begin,” before attempting a reinstallation.
Problems and Solutions
If the Modem has been reinstalled, but it is still not functioning or Windows
does not detect it, select the symptom, then follow the procedure. These trouble-
shooting procedures will correct the majority of installation problems that may
be encountered when using the Modem.
The Modem is not detected by Windows.
Usually, this problem can be fixed by resetting the PCMCIA Socket con-
troller. Before attempting this procedure, uninstall the Modem using the
“Uninstalling the Modem” procedure, above.
1.
Select
Start
,
Settings
,
Control Panel
, then double-click
System
.
