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www.acti.com
User
’s Manual
110
Problem
Possible Cause and Solution
If it indicates incorrect username or password,
check that the camera password set in the NVR
is the one used to access the camera's Web
interface.
If it indicates denied access for weak password,
log in to the camera's Web interface and set a
strong password.
If it indicates insufficient bandwidth, delete other
online IP devices in the NVR.
The NVR displays live
video for some cameras
and
No Resource
for
others.
Set the camera to encode the sub stream, and
decrease its resolution to D1.
Set the NVR to use the sub stream first for live
view.
A camera goes online
and offline repeatedly.
Check if network connection is stable.
Upgrade the firmware for the camera and the
NVR. Contact your dealer for the latest versions.
Live view is normal, but
the recording cannot be
found.
Check that a recording schedule has been
properly configured.
Check if the time and time zone configured in
the NVR are correct.
Check if the hard disk storing the recording has
been damaged.
Check if the desired recording has been
overwritten.
Motion detection is not
effective.
Check that motion detection is enabled, and the
motion detection area is properly configured.
Check that detection sensitivity is properly set.
Check that the arming schedule is properly
configured.
A hard disk cannot be
identified by the NVR.
Use the power adapter delivered with your NVR.
Power down the NVR and then mount the hard
disk again.
Try another disk slot.
The disk is not compatible with your NVR.
Contact your dealer for a list of compatible disk
models.
The mouse does not
work.
Use the mouse delivered with your NVR.
Make sure no cable is extended.