In Case of Difficulty
38
Support & Warranty
We hope you won’t need the following information, but please be assured
that should your mixer malfunction, we’re here to help. Of course, we do
recommend reviewing the
Installation
and/or
Troubleshooting
sections of this
manual before calling. Often an installation or operation issue is behind
apparent defects. We also recommend, if possible, calling us from your site
where both your sound system and this manual are close at hand.
You may call ACI-AppliCAD at
(732) 751-2555
during normal business hours (Eastern Time) to
get help with installing, using, or troubleshooting your mixer. If it appears that your mixer is
defective, we’ll issue a RMA (
R
eturn
M
aterial
A
uthorization) number for factory service.
Your limited warranty is
one year
from date of purchase. Out of warranty, our present
repair charge is a flat rate of $75.00 plus shipping (subject to change).
Please note that this product uses surface mount and digital technologies extensively.
We don’t recommend you attempt internal repairs yourself, even if you’re comfortable
around electronics. Firmware source code is not available to customers.
Whether your mixer is in or out of warranty, we strive to provide fast, courteous service.
Like the
VGM-1041
itself, we are devoted to
solving problems
in sound reinforcemen
