Acer TravelMate C100 series User Manual Download Page 74

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3 Troubleshooting your computer

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

•

If the system reports an error message or an error symptom occurs,
see “Error messages” on page 65.

TMC100-e.book Page 64 Thursday, September 5, 2002 10:30 AM

Summary of Contents for TravelMate C100 series

Page 1: ...TravelMate C100 series User s guide...

Page 2: ...nce concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or...

Page 3: ...it thoroughly If you ever need to print out a copy this User s guide is also available in PDF Portable Document Format Follow these steps 1 Click on Start Programs TravelMate 2 Click on TravelMate Us...

Page 4: ...nd tips for using your computer Connecting your computer Connecting the computer is as easy as 1 2 3 1 Insert the battery pack into the battery compartment and press down until it clicks into place 2...

Page 5: ...ide the power switch towards the rear of the computer a then release it b to turn on the power The POST power on self test routine executes and Windows begins loading To turn the power off do any of t...

Page 6: ...mputer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do not subject the computer to magnetic...

Page 7: ...as replacements Turn the power off before removing or replacing batteries Do not tamper with batteries Keep them away from children Dispose of used batteries according to local regulations Recycle if...

Page 8: ...viii...

Page 9: ...pecial keys 20 Touchpad 28 Touchpad basics 28 Storage 30 Hard disk 30 Optical drive 30 Audio 31 Adjusting the volume 31 Power management 32 Moving around with your TravelMate 33 Disconnecting from the...

Page 10: ...bleshooting your computer 59 Frequently asked questions 61 Troubleshooting tips 64 Error messages 65 Requesting service 67 International Traveler s Warranty ITW 67 Before you call 67 Appendix A Specif...

Page 11: ...1 Getting to know your TravelMate...

Page 12: ...er combines high performance versatility power management features and multimedia capabilities with a unique style and ergonomic design Work with unmatched productivity and reliability with your new p...

Page 13: ...ter Front view Item Description 1 Two way latch Use to latch the LCD screen in both normal mode and tablet mode 2 Display screen Also called LCD liquid crystal display displays computer output Input c...

Page 14: ...ware computers 10 Palmrest Comfortable support area for your hands when you use the computer 11 Keyboard Inputs data into your computer 12 Enter button Use to confirm selection in tablet mode This but...

Page 15: ...ttons to invoke the tablet applications This button is set and cannot be configured by the user 16 Windows Security button This button is used to emulate the CTRL ALT DEL key combination which launche...

Page 16: ...ialog box and change the buttons accordingly Left view Item Description 1 Screen support Supports the LCD screen press and release before switching from PC mode to tablet mode and vice versa 2 Power s...

Page 17: ...ct button Ejects the PC Card from the slot 3 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card 4 Smart Card eject button Ejects the Smart Card from the slot 5 Speaker Headphone...

Page 18: ...ess and release before switching from PC mode to tablet mode and vice versa 11 Smart Card slot Slot for Smart Card interface with pre boot authentication system Item Description 1 Security keylock Con...

Page 19: ...twork 5 Power jack Connects to an AC adapter Item Description 1 Memory compartment Houses the computer s main memory 2 Battery lock unlock latch Locks and unlocks the battery bay 3 Battery release lat...

Page 20: ...ry pack 5 Hard disk bay Houses the computer s hard disk secured by a screw 6 Hard disk anti shock protection Protects your hard disk against accidental shock and vibration 7 Personal identification sl...

Page 21: ...handwriting recognition converted to application text or handwriting captured as rich digital ink for manipulation editing and formatting By combining Windows based applications with the versatility...

Page 22: ...know your TravelMate 12 Push and slide the two way latch all the way as shown in the illustration above Warning When switching to tablet mode make sure that you open the display at an angle between 85...

Page 23: ...13 otherwise will damage your keyboard when rotating the display screen...

Page 24: ...Rotate the display screen 180 degrees clockwise as shown in the illustration Make sure that the display screen is aligned with the screen supports that will hold it in place Warning Rotate the displa...

Page 25: ...until they click into place a then close and latch the display 5 Remove the EMR stylus from its slot to begin pen based input Switching to computer mode To switch back to computer mode reverse the ste...

Page 26: ...re boot authentication system for added security Display 10 4 Thin Film Transistor TFT liquid crystal display LCD displaying 16M color at 1024x768 eXtended Graphics Array XGA resolution 8 MB Video DRA...

Page 27: ...802 11b wireless LAN Available on select model Human centric design and ergonomics Sleek smooth and stylish design Acer Finetouch keyboard Ergonomically centered touchpad pointing device Internet scro...

Page 28: ...Num Lock is activated Caps Lock Lights when Caps Lock is activated Battery Charge Lights when the battery is being charged Media Activity Lights when the floppy drive hard disk or optical drive is ac...

Page 29: ...19 The Power Sleep and InviLink status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed...

Page 30: ...eys respectively Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The key...

Page 31: ...the keys Note If an external USB keyboard is connected to the computer the internal keyboard is not disabled and can still be used Desired access Num lock on Num lock off Number keys on embedded keypa...

Page 32: ...nd the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination Key Description Windows logo key Start button Combinations with this key per...

Page 33: ...vailable if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display Toggle Switches display output between the display screen external monitor if connected and both the...

Page 34: ...rt Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for En English United States is set to United S...

Page 35: ...ed at the top of the keyboard are four buttons These buttons are called launch keys They are designated as P1 P2 mail button and Web browser button Note To the left of these four launch keys is the In...

Page 36: ...log box The Mail Server is the server name where you get your email for example pop mail yahoo com tw Aside from the email checking function there is a mail button that is used to launch the email app...

Page 37: ...27 You can also access the Mail Checking dialog box by clicking on Start Programs Launch Manager then click on E Mail checking setting...

Page 38: ...isable the touchpad Touchpad basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Press the left 1 and right 3 buttons located on the ed...

Page 39: ...ft button Right button 4 way scroll key Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger to...

Page 40: ...computer supplies you the following media storage High capacity Enhanced IDE hard disk High speed USB optical drive Hard disk The high capacity hard disk is the answer to your storage needs Optical dr...

Page 41: ...reo speaker There are audio ports on the right panel of the computer See Right view on page 7 for more information on connecting external audio devices Adjusting the volume Adjusting the volume on the...

Page 42: ...y drive hard disk and video memory If no activity is detected for a period of time called an inactivity timeout the computer stops some or all of these devices in order to conserve energy This compute...

Page 43: ...ice printer external monitor and other external devices 8 Disconnect the Kensington lock if you are using one to secure the computer Moving around when you are just moving within short distances for e...

Page 44: ...rter than that you probably do not need to bring anything with you other than the computer What to bring to long meetings If your meeting will last longer than 3 hours or if your battery is not fully...

Page 45: ...th you leave the computer in the trunk of the car to avoid exposing the computer to excessive heat Changes in temperature and humidity can cause condensation Allow the computer to return to room tempe...

Page 46: ...battery pack s Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect...

Page 47: ...special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the A...

Page 48: ...e around an immovable object such as a table or locked drawer handle Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available Using the Smart Card This...

Page 49: ...ith one click logons to all password required websites patent pending eliminates the overhead costs associated with memorizing and typing user IDs and passwords when surfing the Internet with Microsof...

Page 50: ...Acer This information will be used by Acer service centers to confirm ownership in case your Smart Card key is lost or damaged Registering your notebook with Acer s service center is extremely importa...

Page 51: ...s Click on the PlatinumSecure Options button to open the Smart Card Options window It provides great flexibility to meet the various privacy protection needs of many different users Disable Smart Card...

Page 52: ...rd Smart Card Manager The Multiple user support is implemented and managed in Smart Card Manager Please note that five users can be registered on one PC If you registered as the Primary User ONLY you...

Page 53: ...rypted file either on the Smart Card or on the 360 Degree Web secure website server Information in PlatinumKey like the ones in My Info and Credit Cards can be transferred to other applications using...

Page 54: ...Windows taskbar and select Close PlatinumKey PlatinumKey provides a list of all the logon pages that you have stored To go directly to any site on the list either double click it or select it and cli...

Page 55: ...etup Password is set the following prompt appears when you press F2 to enter the BIOS Utility at boot up Type the Setup Password and press Enter to access the BIOS Utility When the Power on Password i...

Page 56: ...to enter the password correctly after three tries the following message or symbol appears Slide and hold the power switch for four seconds to shut down the computer Then turn on the computer again and...

Page 57: ...2 Customizing your computer...

Page 58: ...basics of your TravelMate computer let s get acquainted with the advanced features of your computer In this chapter you will learn how to add options upgrade components for better performance and cust...

Page 59: ...onnect different external devices to the computer Fax data modem Some models have a built in V 90 56Kbps software modem Warning This modem port is not compatible with digital phone lines Plugging this...

Page 60: ...ct an Ethernet cable from the network jack on the rear of the computer to a network jack or hub on your network Fast infrared The computer s fast infrared FIR port allows you to do wireless data trans...

Page 61: ...o computers are in position simply begin the data transfer as you normally would See your file transfer software for details Universal Serial Bus The Universal Serial Bus USB port is a high speed seri...

Page 62: ...ear of the optical drive a Plug the other end of the USB cable to the computer b Connect the AC adapter to the power outlet c IEEE 1394 The computer s fast IEEE 1394 port allows you to connect IEEE 13...

Page 63: ...s Popular type II cards include flash memory SRAM fax data modem LAN and SCSI cards CardBus improves on the 16 bit PC card technology by expanding the bandwidth to 32 bits Note Refer to your card s ma...

Page 64: ...creased performance Note Contact your authorized dealer if you decide to perform a key component upgrade Memory upgrade Memory is expandable to 256 MB employing 128 MB PC 133 MHz industry standard soD...

Page 65: ...base 2 Remove the screw a from the memory cover then lift up and remove the memory cover b 3 Insert the memory module diagonally into the slot a then gently press it down b until it clicks into place...

Page 66: ...t hardware configurations To start the Notebook Manager press Fn F2 or follow these steps 1 Click on Start Programs then Notebook Manager 2 Select the Notebook Manager application to run the program L...

Page 67: ...Always On so that when you turn on your computer 802 11b wireless LAN will be on Note The built in Ethernet port is automatically disabled when the 802 11B Wireless LAN is enabled You have to disable...

Page 68: ...2 Customizing your computer 58 To activate the BIOS Utility press F2 during the POST power on self test while the TravelMate logo is being displayed...

Page 69: ...3 Troubleshooting your computer...

Page 70: ...s Read it before calling a technician if a problem occurs Solutions to more serious problems require opening up the computer Do not attempt to open the computer by yourself Contact your dealer or an a...

Page 71: ...drive Remove or replace it with a system diskette and press Ctrl Alt Del to restart the system The operating system files may be damaged or missing Insert the startup disk you created during Windows...

Page 72: ...s look at the volume control icon on the taskbar You can also use the volume control buttons to adjust the volume See Hot keys on page 22 If headphones earphones or external speakers are connected to...

Page 73: ...p my location to use the internal modem To properly use your communications software e g HyperTerminal you need to set up your location 1 Click on Start Settings Control Panel 2 Double click on Modems...

Page 74: ...bleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems If the system reports an error message or an error sympt...

Page 75: ...t Contact your dealer or an authorized service center Diskette Drive Error Contact your dealer or an authorized service center Diskette Drive Type Mismatch Press F2 during POST to enter the BIOS Utili...

Page 76: ...hen press Esc to exit and reconfigure the computer Non system disk or disk error Replace and strike any key when ready Insert a system bootable diskette into the floppy drive A then press Enter to reb...

Page 77: ...t cover of the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide There are three ways to access...

Page 78: ...will be required to register during your first call to Acer You are required to provide the following information Name ________________________________________ Address _______________________________...

Page 79: ...Appendix A Specifications...

Page 80: ...This appendix lists the general specifications of your computer...

Page 81: ...T liquid crystal display LCD displaying 24 bit true color at 1024x768 eXtended Graphics Array XGA resolution 8 MB Video DRAM 3D capabilities Simultaneous LCD and CRT display support Dual display capab...

Page 82: ...adphone out jack One line in jack One FIR wireless communications port IrDA compliant Two USB ports One IEEE 1394 port Weight and dimensions 3 2 lbs 1 40 kg 251 W x 208 D x 25 4 29 4 H mm Environment...

Page 83: ...charge in use AC adapter 60 Watt Auto sensing 100 240Vac 50 60Hz Options 128 MB memory upgrade module Higher capacity hard disk drive InviLink access point Additional AC adapter Additional Li Ion bat...

Page 84: ...Appendix A Specifications 74...

Page 85: ...Appendix B Notices...

Page 86: ...This appendix lists the general notices of your computer...

Page 87: ...eceiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded...

Page 88: ...be notified as soon as possible You will also be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures t...

Page 89: ...pany 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere r...

Page 90: ...pe UL listed CSA certified type SPT 2 rated 7A 125V minimum VDE approved or its equivalent Maximum length is 15 feet 4 6 meters Regulatory Information The MPCI 101 Wireless LAN Card must be installed...

Page 91: ...d if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular in...

Page 92: ...Appendix B Notices 82 Responsible Party Acer America Corporation 2641 Orchard Parkway San Jose CA 95134 Telephone No 1 408 432 6200...

Page 93: ...83...

Page 94: ...Appendix B Notices 84...

Page 95: ...VATTAESSA OLET ALTTINA LASERS TEILYLLE VARNING LASERSTR LNING N R DENNA DEL R PPNAD L TUIJOTA S TEESEENSTIRRA EJ IN I STR LEN VARNING LASERSTR LNING NAR DENNA DEL R PPNADSTIRRA EJ IN I STR LEN ADVARSE...

Page 96: ...ment The TravelMate C100 series notebook computer carries the Hardware NSTL Tested Year 2000 Compliant logo which certifies that this model has been tested by NSTL using the YMark2000 test and has bee...

Page 97: ...87 Australian approved mains cord set shall be used with the equipment...

Page 98: ...Appendix B Notices 88...

Page 99: ...a home office 35 taking home 34 traveling internationally 36 traveling on local trips 36 troubleshooting 60 turning off v Wireless Communication indica tor 18 Configuring tablet mode buttons 5 connect...

Page 100: ...FCC notice 77 general instructions 79 lithium battery 85 modem notices 78 scroll lock 20 security keylock 38 passwords 44 smart card 38 service when to call vii SmartCard 38 PlatinumKey 39 PlatinumPA...

Page 101: ...91 V view front 6 left 6 rear 8 right 7 volume adjusting 31 W warranty International Traveler s Warran ty 67 Windows keys 22...

Page 102: ...92...

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