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Chapter 2

37

Remove HDD/BIOS Password Utilities

This section provides you with details about removing HDD/BIOS password:

Remove HDD Password:

If you key in the wrong HDD password three times, an error is generated.

To reset the HDD password, perform the following steps:

1.

After the error is displayed, select the 

Enter Unlock Password

 option on the screen.

2.

An Encode key is generated for unlocking utilities. Note down this key.

3.

Execute the 

UnlockHD.EXE

 file to create the unlock code in DOS Mode using the format 

UnlockHD  

[Encode code]

 with the code noted in the previous step, as follows:

UnlockHD  76943488

4.

The command generates a password which can be used for unlocking the HDD.

Password :  46548274

5.

Key in the password from the previous step to unlock the HDD as shown.

Summary of Contents for LX.PWJ02.001

Page 1: ...Aspire 5251 5551G 5551 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 5251 5551G 5551 service guides Date Chapter Updates ...

Page 3: ...r expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all ne...

Page 4: ...N MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of proce...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...e HDD BIOS Password Utilities 37 Machine Disassembly and Replacement 43 Disassembly Requirements 43 Pre disassembly Instructions 44 Disassembly Process 45 External Module Disassembly Process 46 External Modules Disassembly Flowchart 46 Removing the Battery Pack 47 Removing the SD Dummy Card 48 Removing the Optical Drive Module 49 Removing the Logic Lower Door 51 Removing the 3G Cover 52 Removing t...

Page 8: ...e Reassembly Procedure 109 Replacing the CPU 109 Replacing the Thermal Module 110 Replacing the Mainboard 112 Replacing the Bluetooth Board 115 Replacing the USB Board 116 Replacing the Card Reader Board 118 Replacing the TouchPad Bracket 119 Replacing the Power Board 121 Replacing the Right Speaker Module 122 Replacing the Left Speaker Module 123 Replacing the Upper Cover 124 Replacing the Keyboa...

Page 9: ...ng Password Check and BIOS Recovery 159 Clearing Password Check 159 Clear CMOS Jumper 159 BIOS Recovery by Crisis Disk 160 FRU Field Replaceable Unit List 161 Aspire 5251 5551G 5551 Exploded Diagrams 162 Main Assembly 162 Base Assembly 163 LED Assembly 164 Aspire 5251 5551G 5551 FRU List 165 Screw List 166 Model Definition and Configuration 168 Aspire 5251 168 Aspire 5551G 170 Aspire 5551 179 Test...

Page 10: ...X Table of Contents ...

Page 11: ...51 5551G System Memory Dual channel DDR3 SDRAM support Up to 4 GB of DDR3 1066 MHz memory upgradeable to 8 GB using two soDIMM modules for 64 bit OS Display 15 6 HD 1366 x 768 pixel resolution high brightness 200 nit Acer CineCrystal LED backlit TFT LCD 16 9 aspect ratio Graphics ATI Radeon HD 4250 Graphics with 256 MB of dedicated system memory supporting Unified Video Decoder 2 UVD2 OpenEXR High...

Page 12: ...efinition audio support Built in microphone MS Sound compatible Storage 160 250 320 500 640 GB or larger hard disk drive Multi in 1 card reader supporting Secure Digital SD Card MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Optical Media Drive 8X DVD Super Multi double layer drive Aspire 5251 Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 6X DVD ROM...

Page 13: ...6 cell battery pack Power subsystem ACPI 3 0 CPU power management standard supports Standby and Hibernation power saving modes 3 pin 65 W AC adapter 108 W x 46 D x 29 5 H mm 4 25 x 1 81 x 1 16 inches 225 g 49 lbs 10 with 180 cm DC cable 48 8 W 4400 mAh 6 cell Li ion standard battery pack Estimated battery life up to 3 hours and 20 minutes ENERGY STAR Special keys and controls 103 104 107 key keybo...

Page 14: ...k Ethernet RJ 45 port DC in jack for AC adapter Optional Items 1 GB 2 GB 4 GB DDR3 1066 MHz soDIMM module 6 cell Li ion battery pack 3 pin 65 W AC adapter External USB 56K modem Environment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 ...

Page 15: ...DD Conn port 0 CMOS Camera USB port 0 1 2 USB SATA ODD Conn Mini card WL X1 port 1 USB port 5 USB port 12 USB port 8 Dual Channel BANK 0 1 2 3 204pin DDRIII SO DIMM X2 1 5V DDRIII 1066 1333MHz Memory BUS DDR3 Clock Generator ICS9LPRS488 Thermal Sensor ADM1032 uFCBGA 605 HDA Codec ALC272X Audio AMP Phone Jack x2 LED LID SW MEDIA B Champlain Danube MINI Card 1 WLAN GPP0 GPP1 RJ45 Broadcom BCM57780 L...

Page 16: ...lso called Liquid Crystal Display LCD displays computer output 3 HDD Indicates when the hard disk drive is active Communication indicator Indicates the computer s wireless connectivitoy device status 4 Power button Turns the computer on and off 5 Keyboard For entering data into your computer 6 TouchPad Touch sensitive pointing device which functions like a computer mouse ...

Page 17: ...er 10 Speakers Left and right speakers deliver stereo audio output 11 Microphone Internal microphone for recording sound No Icon Item Description 1 Multi in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xDPicture Card xD NOTE Push to remove install the card Only one card can operate at any given time No Icon Item Description 1 DC in jack Connect...

Page 18: ...hts up when the optical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 Kensington lock slot Connects to a Kensington compatible computer security lock Note Wrap the...

Page 19: ...ery lock Locks the battery in position 6 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the fan opening Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status NOTE 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows gree...

Page 20: ...hPad keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button 2 Right Button 3 Main TouchPad 1 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold the...

Page 21: ...nd embedded numeric keypad The keyboard has two lock keys which you can toggle on and off Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Scroll Lock Fn F12 When Scroll Lock is on the contents of a text window scroll without moving the cursor Num Lock When Num Lock is on the embedded keypad is in numeric mode ...

Page 22: ...work domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F ...

Page 23: ...ay toggle Switches display output between the display screen external monitor if connected and both Fn F6 Display Off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brig...

Page 24: ...512M DDR3 VRAM ENE KB926 for Keyboard Controller Battery management Unit and RTC Realtek RTS5160 for Card Reader 5 in 1 controller Realtek ALC272 X for High Definition Audio Codec Broadcom BCM57780A1KMLG for Giga LAN Item CPU Speed Cores Hyper Transport Cache Size Package Core Voltage Acer P N AAN330 2 23 GHz 2 1 8 GHz 1 MB S1g4 35 W AAP320 2 1 GHz 2 1 8 GHz 1 MB S1g4 25 W AAP320_ BR 2 1 GHz 2 1 8...

Page 25: ...80 4000 40 95 4000 40 Operation Mode Application SPL dBA Loudness Sone Tone dB Fan off Windows Idle HDD random seek N A 20 3 99kHz less than or equal to 0 035 4K 20kHz less than or equal to 0 035 7 Fan 1 Windows Idle 28 N A 7 Fan 2 Windows Idle HDD spinning 31 N A 7 Fan 3 Play Movie read from HDD Play TV TV tuner sku 34 N A 7 Fan 4 3DMark06 Prime95 Prime95 Play TV TV tuner sku acer screen saver HD...

Page 26: ...IOS 2 3 PCI2 2 Refer to Acer BIOS specification DMI utility for BIOS serial number configurable asset tag Support PXE Support Y2K solution Support WinFlash Wake on LAN from S3 Wake on LAN form S4 in AC mode System information Item Specification Memory size 8GB maximum DIMM socket number 2 Supports memory size per socket 4GB Supports DIMM type 204 pin 1 5V DDRIII Supports DIMM Speed 800 1066 1333 M...

Page 27: ...t PCI Express CLKREQ support Integrated switching regulator for improved power consumption IPv4 and IPv6 large send offload and checksum offload LSO TCO Item Specification Vendor model name Foxconn Wireless LAN Atheros HB93 2x2 BGN HM QMI Wireless LAN Atheros HB93 2x2 BGN HM EM306 Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Liteon Wireles...

Page 28: ... ROM Power Down Super I O Low Power mode Sleeping State S4 Also called Hibernate state System Saves all system states and data onto disk prior to power off the whole system Item Specification Controller ENE KB926 Total number of keypads 99 100 103 key keyboard Windows logo key Yes Hotkeys See Hot Keys on page 13 Item Specification Vendor model name Seagate HGST Toshiba Western Digital Samsung Capa...

Page 29: ...ta disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Part 3 read write DVD Read DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD Video DVD Audio SACD Hybrid UDF DVD DVD R DVD R DL DVD R 3 95 GB DVD R Authoring DVD R Multi Border DVD RW...

Page 30: ...utions VGA Aspire 5251 5551 All resolutions up to 2456 x 1536 60 Hz Aspire 5551G All resolutions up to 2048 x 1536 85 Hz HDMI Aspire 5251 5551 5551G All resolutions up to 1920 x 1080 60 Hz Resolution Aspire 5251 Aspire 5551 Aspire 5551G 640x480p 60Hz 4 3 Yes Yes Yes 720x480p 60Hz 4 3 Yes Yes Yes 720x480p 60Hz 16 9 Yes Yes Yes 1280x720p 60Hz 16 9 Yes Yes Yes 1920x1080i 60Hz 16 9 Yes Yes Yes 1440x48...

Page 31: ...all Time msec 8 Luminance Uniformity 1 25 max Electrical Interface LVDS Support Color 262K Viewing Angle up down right left 15 35 45 45 Temperature Range C Operating Storage shipping 0 to 50 20 to 60 Item Specification Chipset AMD RS880M North Bridge uFCBGA 528p AMD SB820M South Bridge uFCBGA 605p USB Compliancy Level 2 0 OHCI Numer of USB Ports 3 Location Two on the right side one on the left sid...

Page 32: ...fication Version 2 0 Compliant with Multimedia Card Specification Version 4 2 Support High Speed SD 4 bit Data Transfer Mode Up to 32 GB Support High Speed MMC 8 bit Data Transfer Mode Up to 32 GB Support Write Protection Switch Memory Stick Interface Compliant with Memory Stick PRO Format Specification Version 1 x Compliant with Memory Stick PRO HG Duo Format Specification Version 1 x Support 4 b...

Page 33: ...ntegrated digital BEEP generator Headphone amplifier on port I HP OUT is designed to drive output without external DC blocking capacitors Supports EAPD External Amplifier Power Down control for external amplifier 48 pin LQFP Green package WaveRT based audio function driver for Windows Vista EAX 1 0 2 0 compatible Direct Sound 3D compatible Emulation of 26sound environments to enhance gaming experi...

Page 34: ...24 Chapter 1 ...

Page 35: ...r multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are five menu options Information Main Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 Press Esc to be prompted to exit ...

Page 36: ...uct name of the system Manufacturer Name This field displays the manufacturer of this system UUID Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE InsydeH20 Setup Utility Rev 3 5 F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F...

Page 37: ...s the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Enabled or Disabled D2D Recovery Enables disables D2D Recovery function The function allows the user to restore the system to factory defaults Option Enabled or Disabled SATA Mode Control the mode in which the SATA controller should operate Option AHCI Mode or IDE Mode It...

Page 38: ...er Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters except for the date and time N A Set SATA Port 0 HDD Password Enter SATA Port 0 HDD Password N A Power on Password Defines whether a power on password is require...

Page 39: ...or Password parameter to Set 4 If desired you can opt to enable the Power on Password parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in the Enter Current Password fi...

Page 40: ...meter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the...

Page 41: ...o move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE0 ST9250315AS 4 USB HDD 5 USB CD DVD ROM 6 IDE1 Slimtype DVD A DS8A4SH Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE...

Page 42: ...fault values for all Setup items Discard Changes Load previous values for all Setup items Save Changes Save setup data Item Specific Help Exit System Setup and save your changes to CMOS F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit Savin...

Page 43: ...ry Diskette before you use the Flash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Flash NOTE Please use the AC adaptor power supply when you run the Flash utility If the battery pack does not contain enough power to finish BIOS Flash you may not boot the system because the BIOS is not completely loaded Follow the steps below to run the Flash 1 Prepare a bootable...

Page 44: ...elect a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 Network Boot LEGACY PCI DEVICE 2 USB FDD 3 IDE0 ST9250315AS 4 USB HDD 5 USB CD DVD ROM 6 IDE1 Slimtype DVD A DS8A4SH Boot priority order 1 Network Boot LEG...

Page 45: ...he message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays ...

Page 46: ...36 Chapter 2 WinFlash Utility Perform the following steps to use the WinFlash Utility 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays ...

Page 47: ...r is displayed select the Enter Unlock Password option on the screen 2 An Encode key is generated for unlocking utilities Note down this key 3 Execute the UnlockHD EXE file to create the unlock code in DOS Mode using the format UnlockHD Encode code with the code noted in the previous step as follows UnlockHD 76943488 4 The command generates a password which can be used for unlocking the HDD Passwo...

Page 48: ...metal instrument to short the J1 point Cleaning BIOS Passwords To clean the User or Supervisor passwords perform the following steps 1 From a DOS prompt execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 49: ...nged without accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to display the usage screen 3 Select the desired boot sequence by entering the corresponding sequence For example enter BS 2 to change the boot sequence to HDD CD ROM LAN Floppy ...

Page 50: ...ite serial number to eeprom max 22 characters dmitools wu xxxx Write uuid to eeprom dmitools wa xxxx Write asset tag to eeprom max 32 characters The following examples show the commands and the corresponding output information Read DMI Information from Memory Input dmitools r Output Manufacturer Type1 Offset04h Acer Product Name Type1 Offset05h Aspire xxxxx Serial Number Type1 Offset07h 0123456789...

Page 51: ... the EEPROM under DOS mode 1 Use a text editor for example Notepad to open the MAC CFG file You can see the MAC CFG contents as below 2 In DOS mode run the MAC BAT file to write MAC values to eeprom WriteData 001122334455 MAC value StartAddr 7A MAC address WriteLeng 6 MAC value length KeepByte 0 don t care ...

Page 52: ...42 Chapter 2 ...

Page 53: ...ooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mis...

Page 54: ...ith the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface 4 Remove the battery pack ...

Page 55: ...ternal module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order...

Page 56: ...ents that need to be removed during servicing For example if you want to remove the keyboard you must first remove the switch board Screw List Step Screw Quantity Part No ODD Module M 2 5 8 1 ODD Bracket M2 3 2 3G Cover M2 3 1 Logic Lower Door M2 5 8 2 WLAN Module M2 3 1 HDD Carrier M3 3 4 Disconnect power and signal cables from system Remove Battery Turn off system and peripherals power Remove DI...

Page 57: ...1 Turn computer over Slide the battery lock in the direction shown 2 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 NOTE Please follow local regulations for disposal 1 2 ...

Page 58: ...48 Chapter 3 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject it 2 Pull it out from the slot ...

Page 59: ...ving the Optical Drive Module 1 See Removing the Battery Pack on page 47 2 Remove the screw securing the ODD module 3 Pull the optical drive module out from the chassis Step Size Quantity Screw Type ODD Module M2 5 8 1 ...

Page 60: ...e two 2 screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module 5 Remove the ODD bezel by prying the top edge away and clear of the module Step Size Quantity Screw Type ODD Bracket M2 3 2 ...

Page 61: ... Door 1 Remove two 2 screws from the logic lower door 2 Lift the door beginning from the inner edge as shown 3 Lift the door clear of the device exposing the HDD DIMM and WLAN modules Step Size Quantity Screw Type Logic lower door M2 5 8 2 ...

Page 62: ...52 Chapter 3 Removing the 3G Cover 1 Remove one 1 screw from the 3G Cover 2 Lift the 3G Cover from the right edge first then remove completely Step Size Quantity Screw Type 3G Cover M2 3 1 ...

Page 63: ... Module 1 See Removing the Logic Lower Door on page 51 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps 2 and 3 for the second DIMM module if present ...

Page 64: ...or on page 51 2 Disconnect the antenna cables from the WLAN Board NOTE Cable placement is Black to the MAIN terminal and White to the AUX terminal 3 Move the antenna away and remove the two 1 screws to release the WLAN Board Step Size Quantity Screw Type WLAN Module M2 3 1 ...

Page 65: ...Chapter 3 55 4 Detach the WLAN Board from the WLAN socket NOTE When reattaching the antennas ensure the cables are tucked into the chassis to prevent damage ...

Page 66: ... Logic Lower Door on page 51 2 Using the pull tab slide the HDD Module in the direction of the arrow to disconnect the interface 3 Lift the HDD Module clear of the HDD bay NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it ...

Page 67: ...Chapter 3 57 4 Remove the four 4 screws two each side securing the hard disk to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 4 ...

Page 68: ... Power Board M2 3 2 Card Reader M2 3 1 USB Board M2 3 1 TouchPad Bracket M2 3 1 Mainboard M2 5 5 1 Thermal Module M1 98 3 4 Remove Mainboard Remove Keyboard Remove Upper Cover Remove Power Board Remove External Modules before proceeding Remove TouchPad Bracket Upper Cover Lower Cover Remove Left Speaker Module Remove CPU Remove Thermal Module Remove Right Speaker Module Remove Card Reader Board Re...

Page 69: ...Removing the Keyboard 1 Unlock the six 6 keyboard locks 2 Pry up the centre of the Keyboard and rotate it upward away from the Upper Cover 3 Turn the keyboard over on to the TouchPad area to expose the FFC connector ...

Page 70: ...60 Chapter 3 4 Open the locking latch and disconnect the FFC from the mainboard 5 Lift the keyboard clear of the Upper Cover ...

Page 71: ...rnal Module Disassembly Process on page 46 2 Turn the computer over Remove the eleven 11 screws on the lower cover and four 4 screws from the battery bay Step Size Quantity Screw Type Lower Cover red callout M2 5 8 11 Battery Bay green callout M2 3 4 ...

Page 72: ...62 Chapter 3 3 Turn the computer over and disconnect the following four 4 cables from the Mainboard A B C D ...

Page 73: ... pull tabs on FFCs whenever available to prevent damage 4 Release the locking latch on A 5 Disconnect A as shown 6 Release the locking latch on B and remove the cable as shown 7 Release the locking latch on C and remove the cable as shown 8 Release the locking latch on D and remove the cable as shown ...

Page 74: ...s shown 10 Starting at the top right side of the cover pry apart the Upper and Lower Covers as shown Work along the front edge of the casing to the left as shown then lift the Upper Cover clear of the Lower Cover Step Size Quantity Screw Type Upper Cover M2 5 5 7 ...

Page 75: ...n page 61 2 Locate the Left Speaker Module on the Upper Cover as shown 3 Remove two 2 screws from the left speaker module 4 Remove the Speaker cable from the cable channel Ensure that the cable is free from all cable clips Step Size Quantity Screw Type Left Speaker Module M2 3 2 ...

Page 76: ...66 Chapter 3 5 Lift the Speaker clear of the Upper Cover ...

Page 77: ...cate the Right Speaker Module on the Upper Cover as shown 3 Remove the two 2 securing screws from the Right Speaker Module 4 Remove the Right Speaker Module cable from the cable channel Ensure that the cable is free from all cable clips Step Size Quantity Screw Type Right Speaker Module M2 3 2 ...

Page 78: ...68 Chapter 3 5 Lift the Right Speaker Module clear of the device ...

Page 79: ... 2 Turn the upper cover over and remove the power board cable Pass the cable through the upper cover as shown 3 Remove two 2 screws from the power board 4 Remove the power board assembly and lift the power board clear of the device Step Size Quantity Screw Type Power board M2 3 2 ...

Page 80: ...be removed individually To replace the TouchPad Board replace the entire Upper Cover 1 See Removing the Upper Cover on page 61 2 Lift the FFC to detach the adhesive securing the cable to the Upper Cover 3 Release the FFC locking latch and disconnect the TouchPad FFC from the cover ...

Page 81: ...Chapter 3 71 4 Remove the one 1 screw from TouchPad bracket 5 Pry the Touchpad bracket off the adhesive and remove it as shown Step Size Quantity Screw Type TouchPad Bracket M2 3 1 ...

Page 82: ...d 1 See Removing the Upper Cover on page 61 2 Unlock the mainboard to card reader cable connector 3 Remove one 1 screw from the card reader board 4 Lift the card reader board clear of the device Step Size Quantity Screw Type Card Reader M2 3 1 ...

Page 83: ...he USB Board 1 See Removing the Upper Cover on page 61 2 Unlock the mainboard to USB cable connector 3 Peel the cable off the adhesive as shown 4 Remove one 1 screw from the USB board Step Size Quantity Screw Type USB M2 3 1 ...

Page 84: ...74 Chapter 3 5 Lift the USB board clear of the device ...

Page 85: ...ing the Bluetooth Board 1 See Removing the Upper Cover on page 61 2 Pry the Bluetooth board from the adhesive 3 Disconnect the mainboard to Bluetooth cable 4 Lift the Bluetooth board away from the cable channel as shown ...

Page 86: ...76 Chapter 3 Removing the Mainboard 1 See Removing the Upper Cover on page 61 2 Disconnect the speaker to mainboard cable 3 Disconnect the LVDS cable ...

Page 87: ...apter 3 77 4 Remove the one 1 securing screw from the Mainboard 5 Place a dust free protective mat on the lcd screen to aid in the removal of the mainboard Step Size Quantity Screw Type Mainboard M2 5 5 1 ...

Page 88: ...ard completely from the chassis CAUTION Do not remove the mainboard completely The mainboard is still connected to the chassis 7 Carefully turn the mainboard over and place it on the protective mat CAUTION Do not use excessive force when turning the mainboard over as it is still connected to the chassis by the power cable ...

Page 89: ...d from the chassis and turn it over NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous image Please detach the Circuit board and follow local regulations for disposal 10 Remove the adhesive tape from the Bluetooth cable ...

Page 90: ...80 Chapter 3 11 Disconnect the Bluetooth to mainboard cable ...

Page 91: ... Removing the Upper Cover on page 61 2 Disconnect the fan cable 3 Remove the four 4 securing screws in reverse numerical order from screw 4 to 1 then the two 2 screws on the GPU Step Size Quantity Screw Type Thermal Module M2 5 3 2 4 GPU 2 1 2 3 4 ...

Page 92: ...82 Chapter 3 4 Carefully lift the Thermal Module clear of the Mainboard ...

Page 93: ...ate If they are damaged the CPU may malfunction Place the CPU on a clean dry surface when it is not installed 1 See Removing the Thermal Module on page 81 2 Using a flat bladed screw driver rotate the CPU locking screw 180 counter clockwise as shown 3 Lift the CPU clear of the socket as shown ...

Page 94: ...owchart Screw List Step Screw Quantity Part No LCD Assy M2 5 5 4 LCD Bezel M2 5 6 2 LCD Panel M2 5 5 2 LCD Brackets M2 3 6 Remove LCD Assembly Remove Camera Module Remove LCD Bezel Remove LCD Panel Remove LCD Brackets and FPC Cable Remove Antennas Remove Microphone Cable ...

Page 95: ...he Upper Cover on page 61 2 Turn the device over and pass the black and white antenna cables through the lower cover 3 Free the black and white antenna cables from the cable channel as shown 4 Continue removing the white antenna cable from the cable channel ...

Page 96: ...86 Chapter 3 5 Remove the LVDS cable from the cable channel 6 Remove the adhesive tape from the black antenna cable 7 Free the cable from the cable channel as shown ...

Page 97: ...Chapter 3 87 8 Remove four 4 screws from the LCD assembly 9 Remove the LCD assembly from the lower cover Step Size Quantity Screw Type LCD assembly M2 5 5 4 ...

Page 98: ...the bottom edge of the bezel pry the bezel upwards and away from the panel Work along the right side toward the top of the bezel prying the covers apart Continue along the top edge and down the left side to remove the bezel NOTE If necessary use a pry to lift up the outside edges of the bezel Step Size Quantity Screw Type LCD Bezel M2 5 6 2 ...

Page 99: ...apter 3 89 Removing the Camera Module 1 See Removing the LCD Assembly on page 85 2 Locate the Camera Module at the top of the LCD Module and disconnect the camera cable 3 Remove the Camera from the module ...

Page 100: ...ee Removing the Camera Module on page 89 2 Remove the four 4 securing screws from the LCD Panel 3 Remove the adhesive strip holding the cables in place 4 Lift the LCD Panel clear of the module Step Size Quantity Screw Type LCD Panel M2 5 5 4 ...

Page 101: ... LVDS Cable 1 See Removing the LCD Panel on page 90 2 Remove the six 6 securing screws three on each side from the LCD Panel brackets 3 Remove the LCD brackets by pulling away from the LCD Panel Step Size Quantity Screw Type LCD Brackets M2 3 6 ...

Page 102: ...92 Chapter 3 4 Turn the LCD panel over to expose the rear Pull the cable up as shown 5 Remove the adhesive tape from the cable 6 Peel back the mylar securing the LVDS cable ...

Page 103: ...Chapter 3 93 7 Disconnect the LVDS cable from the panel ...

Page 104: ...rophone Cable 1 See Removing the LCD Panel on page 90 2 Remove the cable bundle from the hinge channel 3 Peel back the foil tabs and remove the microphone cable from the cable channel 4 Peel back the foil tab on the microphone set ...

Page 105: ...Chapter 3 95 5 Lift the microphone set and cable clear of the LCD cover ...

Page 106: ...g the Antennas 1 See Removing the LCD Panel on page 90 2 Remove the black antenna from the cable channel 3 Peel back the foil tabs and remove the cable from the cable channel 4 Pry the antenna assembly clear of the device ...

Page 107: ...Chapter 3 97 5 Remove the white antenna from the hinge channel 6 Peel back the foil tabs and remove the cable from the cable channel 7 Pry the antenna assembly clear of the device ...

Page 108: ...ly Procedure Replacing the Antennas 1 Adhere the white antenna assembly to the LCD cover 2 Run the cable along the cable channel and fold over the foil tabs to secure the cable in place 3 Run the white antenna along the hinge channel ...

Page 109: ... 3 99 4 Adhere the black antenna assembly on the LCD cover 5 Run the cable along the cable channel and fold over the foil tabs to secure the cable in place 6 Run the black antenna cable along the cable channel ...

Page 110: ...cable channel 3 Fold over the foil tabs and continue running the microphone cable along the cable channel indicated between the red callouts 4 Run the cable bundle along the hinge channel IMPORTANT Ensure that the LCD cable runs between the callouts to avoid trapping when the panel is replaced in the LCD Module ...

Page 111: ... 101 Replacing the LCD Brackets and LVDS Cable 1 Connect the LVDS cable to the LCD panel 2 Adhere the LVDS mylar to the LCD panel 3 Adhere the LVDS cable to the panel by running it between the callouts as shown ...

Page 112: ...102 Chapter 3 4 Attach the LCD brackets to the LCD Panel 5 Replace six 6 securing screws three on each side of the LCD Panel brackets ...

Page 113: ...acing the LCD Panel 1 Place the LCD Panel in the module as shown 2 Run the cable along the channel in the LCD Module as shown 3 Run the cable through the left hinge channel 4 Secure the panel using four 4 securing screws ...

Page 114: ...104 Chapter 3 Replacing the Camera Module 1 Place the Camera in the module 2 Connect the camera cable ...

Page 115: ...l 1 Replace the bezel and press down until there are no gaps between the bezel and the LCD Module IMPORTANT Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel 2 Replace the two 2 screws and screw caps ...

Page 116: ...106 Chapter 3 Replacing the LCD Assembly 1 Place the LCD assembly on the lower cover 2 Secure the LCD assembly using four 4 screws ...

Page 117: ...Chapter 3 107 3 Run the black antenna cable along the cable channel 4 Replace the adhesive tape to secure the cable to the chassis 5 Near the left hinge run the LVDS cable along the cable channel ...

Page 118: ...er 3 6 Run the white antenna cable along the cable channel as shown 7 Continue running the black and white antenna cables along the cable channel 8 Pass the black and white antenna cables through the lower cover ...

Page 119: ... thermal grease types are approved for use N 302 Dimand TIM Grease Honeywell IMPORTANT The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a flat bladed screw driver rotate the CPU locking screw 180 clockwise to secure the CPU in place Socket Pin1 Locator ...

Page 120: ... a lint free cloth or cotton swab and Isopropyl Alcohol Acetone 1 or other approved cleaning agent 2 Apply a small amount of thermal grease to the centre of the CPU there is no need to spread the grease manually the force used during the installation of the Thermal Module is sufficient 3 Align the screw holes on the Thermal Module and Mainboard then replace the module Keep the module as level as p...

Page 121: ...Chapter 3 111 5 Connect the fan cable ...

Page 122: ...112 Chapter 3 Replacing the Mainboard 1 Connect the Bluetooth to mainboard cable 2 Apply the adhesive tape to the Bluetooth cable 3 Connect the power cable ...

Page 123: ...left edge of the mainboard in first to line up the I O ports before lowering the mainboard into the chassis NOTE Ensure the I O ports are positioned correctly through the casing 5 Secure the one 1 securing screw on the Mainboard ...

Page 124: ...114 Chapter 3 6 Connect the LVDS cable to the mainboard 7 Connect the microphone cable ...

Page 125: ...Chapter 3 115 Replacing the Bluetooth Board 1 Run the Bluetooth cable along the channel as shown 2 Connect the mainboard to Bluetooth cable 3 Adhere the Bluetooth board to the adhesive ...

Page 126: ...116 Chapter 3 Replacing the USB Board 1 Place the USB board in the device 2 Secure the one 1 screw on the USB board 3 Adhere the cable to the chassis as shown ...

Page 127: ...Chapter 3 117 4 Connect the USB cable to the mainboard and lock the connector ...

Page 128: ...118 Chapter 3 Replacing the Card Reader Board 1 Place the card reader board in the device 2 Secure one 1 screw on the card reader board 3 Connect the card reader cable and lock the connector ...

Page 129: ... 1 Replace the TouchPad bracket top edge first to engage the securing clips and press down firmly 2 Replace the one 1 screws to secure the TouchPad Bracket to the Upper Cover 3 Replace the TouchPad FFC and close the locking latch on the connector ...

Page 130: ...120 Chapter 3 4 Replace the FFC and press down as indicated to secure it to the Upper Cover ...

Page 131: ...oard 1 Place the power board in the upper cover Ensure that the assembly fits inside the bracket securely 2 Secure two 2 screws on the power board 3 Pass the power board cable through the upper cover Adhere the power board cable as shown ...

Page 132: ...Chapter 3 Replacing the Right Speaker Module 1 Place the right speaker module in the chassis as shown 2 Run the speaker cable along the channel 3 Secure the two 2 securing screws on the Right Speaker Module ...

Page 133: ...ter 3 123 Replacing the Left Speaker Module 1 Place the module right side first on the Upper Cover as shown 2 Run the Speaker cable along the cable channel 3 Secure two 2 screws from the left speaker module ...

Page 134: ...124 Chapter 3 Replacing the Upper Cover 1 Place the Upper Cover on the Lower Cover as shown and press all sides are firmly in place 2 Secure the seven 7 screws on the Upper Cover as shown ...

Page 135: ...Chapter 3 125 3 Connect the following cables to the Mainboard 4 Connect D as shown 5 Connect C as shown A B C D ...

Page 136: ...126 Chapter 3 6 Connect B as shown 7 Connect A and lock as shown 8 Turn the computer over Remove the eleven 11 screws on the lower cover and four 4 screws from the battery bay ...

Page 137: ...127 Replacing the Keyboard 1 Connect the Keyboard FFC to the Mainboard and close the locking latch to secure the cable in place 2 Replace the Keyboard by first lining up the bottom edge Press down firmly to lock ...

Page 138: ...k Drive Module 1 Place the HDD in the HDD carrier 2 Replace the four 4 screws two each side to secure the carrier 3 Insert the HDD as indicated and lower it into place 4 Slide the HDD in the direction of the arrow to connect the interface ...

Page 139: ...Insert the WLAN Module into the WLAN socket 2 Replace the two 2 screws to secure the module 3 Connect the two 2 Antenna cables to the module NOTE The black cable connects to the upper terminal MAIN and the white cable to the lower terminal MAIN ...

Page 140: ...130 Chapter 3 Replacing the DIMM Modules 1 Insert the DIMM Module in place 2 Press down to lock the DIMM module in place 3 Repeat steps for the second DIMM module if present ...

Page 141: ...Chapter 3 131 Replacing the 3G Cover 1 Line up the left edge of the 3G cover with the device before replacing completely 2 Replace one 1 screw on the 3G Cover ...

Page 142: ...132 Chapter 3 Replacing the Logic Lower Door 1 Replace the lower cover by first lining up the top edge as shown 2 Secure two 2 screws on the lower cover ...

Page 143: ... the tray bottom edge first to secure it to the ODD Module 2 Place the bracket on the ODD module 3 Secure the ODD bracket with the two 2 screws 4 Push the ODD Module into the ODD bay until it is flush with the casing 5 Replace the one 1 screw to secure the Module ...

Page 144: ...134 Chapter 3 Replacing the SD Dummy Card 1 Insert the SD Dummy Card into the slot as shown 2 Push until the card clicks into place and is flush with the casing ...

Page 145: ... Replacing the Battery 1 Slide and hold the battery release latch to the release position 1 insert the battery pack and press down 2 2 Slide the battery lock in the direction shown to secure the battery in place 1 2 ...

Page 146: ...136 Chapter 3 ...

Page 147: ...e by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 195 Symptoms Verified Go To Power On Issue Page 138 No Display Issue Page 139 LCD Failure Page 141 Internal Keyboard Failure Page 141 TouchPad Failure Page 142 Internal Sp...

Page 148: ...y extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 148 and fan airways are free of obstructions 5 Remove all external and non essential hardware connected...

Page 149: ... power see Power On Issue on page 138 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 150: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 151: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 152: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 153: ... Speaker Setup Follow the onscreen prompts to configure the speakers 8 Remove and recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page...

Page 154: ...cate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device on th...

Page 155: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 156: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 157: ...erboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 45 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem...

Page 158: ...ils perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 159: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 160: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 138 1 Power off the computer 2 Visually check them for d...

Page 161: ...O_PEICORE SEC 0A Enter Boot Firmware Volume Functionality Name Include PostCode h Phase Post Code Description PEI_SIO_INIT PEI 70 Super I O Initialization PEI_CPU_REG_INIT PEI 71 CPU Early Initialization PEI_CPU_AP_INIT PEI 72 Multi processor Early Initial PEI_CPU_HT_RESET PEI 73 HyperTransport Initialization PEI_PCIE_MMIO_INIT PEI 74 PCIE MMIO BAR Initialization PEI_NB_REG_INIT PEI 75 North Bridg...

Page 162: ...ARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initialization DXE_MP_CPU_INIT DXE 4F Multi processor MiddleInitialization DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_SMI DXE 57...

Page 163: ...OT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection BDS_ENTER_SETUP BDS 29 Enter Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS 2C Shadow Misc Option ROM BDS_ACPI_S3SAVE BDS 2D Save S3 resume required data in RAM BDS_READY_TO_BOOT_EVENT BDS 2E Las...

Page 164: ... Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1 SMM_S3_SLEEP_CALLBACK SMM 0xA3 Enter S3 SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disa...

Page 165: ... to Right Speaker LED1 LED2 Power State Indicator JSPK2 Connect to Left Speaker LED3 LED4 Battery Charging Indicator JKB1 Connect to Keyboard JLED1 Connect to Power board FFC NEW95 JTP1 Connect to Touch pad FFC JLED2 Connect to Power board FFC NEW75 NEW85 JUSB2 Connect to Power USB board FFC JP1 Connect to internal MIC JCR1 Connect to Card reader board FFC Chapter 5 ...

Page 166: ...DD1 Connect to SATA ODD JDIMM1 JDIMM2 DDR3 Memory socket JFAN1 Connect to FAN JCRT1 Connect to external CRT JCPU1 CPU socket S1G4 JRJ45 RJ45 LAN U3 NB RS880M JHDMI1 HDMI connector U5 VGA JMINI1 Connect to WLAN U20 SB SB820M JUSB1 USB Connector JHP1 Connect to external SPDIF JMIC1 Connect to external microphone JBT1 Connect to BT ...

Page 167: ... For NEW75 ON OFF LED LED9 Not Use LED2 For NEW85 ON OFF LED LED10 For NEW75 WLAN LED LED3 For NEW95 ON OFF LED LED11 Not Use LED4 For NEW75 MEDIA LED LED12 For NEW95 WLAN LED LED5 For NEW85 MEDIA LED SW1 For NEW75 Power BTN LED6 For NEW95 MEDIA LED SW2 For NEW85 Power BTN LED7 For NEW75 WWAN LED SW3 For NEW95 Power BTN ...

Page 168: ...158 Chapter 5 CR B Board LED8 For NEW85 WLAN LED ITEM DESCRIPTION JREAD1 Card reader connector ITEM DESCRIPTION ITEM DESCRIPTION ...

Page 169: ... once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Power Off the system and remove HDD AC and Battery from the machine 2 Disconnect the RTC Battery cable and locate the J1 jumper 3 Use an electric conductivity tool to short the two points of the HW Gap 4 Plug in AC keeping the HW Gap shorted Press Power Button utill BIOS...

Page 170: ...he system will force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows 7 OS Follow the steps below 1 Format the USB storage disk using the Fast Format option 2 Save ROM file file name NEW75x64 fd to BIOS FD...

Page 171: ...ever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to...

Page 172: ...2 Chapter 6 Aspire 5251 5551G 5551 Exploded Diagrams Main Assembly No Description Acer P N 1 Keyboard 2 Upper Cover 3 Mainboard 4 USB Board 5 Card Reader Board 6 Thermal Module 7 Lower Cover 1 2 3 4 5 6 7 ...

Page 173: ...Chapter 6 163 Base Assembly No Description Acer P N 1 Logic Lower Door 2 3G Door 3 Lower Cover 1 2 3 ...

Page 174: ... Chapter 6 LED Assembly No Description Acer P N 1 LCD Bracket L 2 LVDS Cable 3 ANTENNA WLAN MAIN 4 Microphone Cable 5 LCD Bezel 6 LCD Bracket R 7 LCD Panel 8 ANTENNA WLAN AUX 9 LCD Cover 1 2 3 4 5 6 7 8 9 ...

Page 175: ...Chapter 6 165 Aspire 5251 5551G 5551 FRU List ...

Page 176: ...166 Chapter 6 Screw List ...

Page 177: ...Chapter 6 167 ...

Page 178: ...5251 1202G25Mn S2 PWJ02 001 WW WW AS5251 1202G25Mn W7HP64AWW1 MC UMACkk_3 2 1G 250 6L2 2 5R CB_bgn_1 3C_GEk_ES62 AS5251 1202G25Mn LX PUX02 001 PA USA AS5251 1202G25Mn W7HP64ATUS1 MC UMACsk_3 2 1G 250 6L2 2 5R CB_bgn_1 3C_GEs_FRB3 AS5251 N122G32M n S2 PUX0C 001 WW WW AS5251 N122G32Mn LINPUSAWW1 UMACsk_3 2 1G 320 6L2 2 5R CB_bgn_1 3C_GEs_EN11 Model Acer Part No CPU LCD VGA Chip VRAM 1 Memory 1 AS525...

Page 179: ...UX0C 00 1 SO1GBIII10 N N N320GB5 4K S N Model Acer Part No ODD Media Processor Extra SW1 Card Reader Wireless LAN1 AS5251 1202G25Mn LX PWJ02 005 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5251 1202G16Mn LX PWJ02 004 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5251 1203G16Mn LX PWJ02 003 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5251 1203G25Mn LX PWJ02 002 NSM8XS N McAfee 5 ...

Page 180: ...bgn_1 3C_GEs_IT11 AS5551G P324G32Mn LX PUU02 01 7 EMEA Italy AS5551G P324G32Mn W7HP64ATIT1 MC MADISON_PRO1GBCsk_3V3 2 2G 320 6L2 2 5R CB_bgn_1 3C_GEs_IT11 AS5551G P324G50Mn LX PUU02 01 6 AAP Australia New Zealand AS5551G P324G50Mn W7HP64ATAU1 MC MADISON_PRO1GBCsk_3V3 2 2G 500_L BT 6L2 2 5R CB_bgn_1 3C_GEs_ES61 AS5551G P324G32Mn LX PUU02 01 5 AAP Australia New Zealand AS5551G P324G32Mn W7HP64ATAU1 ...

Page 181: ...PARK_XT512Csk_3V3 1 2G 250 BT 6L2 2 5R CB_bgn_1 3C_GEs_TC11 AS5551G N833G32Mn LX PUS01 00 4 EMEA Turkey AS5551G N833G32Mn EM W7HB64EMATTR1 MC PARK_XT512Csk_3V3 2G 1G 320 6L2 2 5R CB_bgn_1 3C_GEs_TR31 AS5551G N833G32Mn LX PUS02 01 5 EMEA Turkey AS5551G N833G32Mn EM W7HP64EMATTR1 MC PARK_XT512Csk_3V3 2G 1G 320 6L2 2 5R CB_bgn_1 3C_GEs_TR31 AS5551G P524G32Mi LX PUS01 00 3 EMEA Russia AS5551G P524G32M...

Page 182: ...12Csk_3V3 1 2G 320 6L2 2 5R CB_bgn_1 3C_GEs_ES61 AS5551G N334G32Mn LX PUS02 00 2 AAP Australia New Zealand AS5551G N334G32Mn W7HP64ATAU1 MC PARK_XT512Csk_3V3 2 2G 320 6L2 2 5R CB_bgn_1 3C_GEs_ES61 AS5551G N332G32Mn LX PUS02 00 1 AAP Australia New Zealand AS5551G N332G32Mn W7HP64ATAU1 MC PARK_XT512Csk_3V3 1 2G 320 6L2 2 5R CB_bgn_1 3C_GEs_ES61 Model Acer Part No CPU LCD VGA Chip VRAM 1 Memory 1 AS5...

Page 183: ... WXGAG MADISON_PR O 1G DDR3 64 16 8 SO2GBIII10 AS5551G N534G32Mn LX PUU02 003 ATN530 NLED15 6 WXGAG MADISON_PR O 1G DDR3 64 16 8 SO2GBIII10 AS5551G N334G32Mn LX PUU02 002 AAN330 NLED15 6 WXGAG MADISON_PR O 1G DDR3 64 16 8 SO2GBIII10 AS5551G N334G50Mn LX PUU02 001 AAN330 NLED15 6 WXGAG MADISON_PR O 1G DDR3 64 16 8 SO2GBIII10 AS5551G N534G64Bn S2 PUU02 001 ATN530 NLED15 6 WXGAG MADISON_PR O 1G DDR3 ...

Page 184: ...ED15 6 WXGAG PARK_XT 512M DDR3 64 16 4 SO2GBIII10 AS5551G N834G50Mn LX PUS02 006 APN830 NLED15 6 WXGAG PARK_XT 512M DDR3 64 16 4 SO2GBIII10 AS5551G P322G32Mn LX PUS02 005 AAP320 NLED15 6 WXGAG PARK_XT 512M DDR3 64 16 4 SO2GBIII10 AS5551G N534G32Mn LX PUS02 004 ATN530 NLED15 6 WXGAG PARK_XT 512M DDR3 64 16 4 SO2GBIII10 AS5551G N532G32Mn LX PUS02 003 ATN530 NLED15 6 WXGAG PARK_XT 512M DDR3 64 16 4 S...

Page 185: ...GB5 4 KS N AS5551G P524G50Mn LX PUU02 008 SO2GBIII10 N N N500GB5 4 KS N AS5551G P524G64Mn LX PUU02 007 SO2GBIII10 N N N640GB5 4 KS N AS5551G P524G50Mn LX PUU02 006 SO2GBIII10 N N N500GB5 4 KS N AS5551G N534G50Mn LX PUU02 005 SO2GBIII10 N N N500GB5 4 KS N AS5551G N534G50Mn LX PUU02 004 SO2GBIII10 N N N500GB5 4 KS N AS5551G N534G32Mn LX PUU02 003 SO2GBIII10 N N N320GB5 4 KS N AS5551G N334G32Mn LX PU...

Page 186: ... 4 KS N AS5551G N834G50Mn LX PUS02 006 SO2GBIII10 N N N500GB5 4 KS N AS5551G P322G32Mn LX PUS02 005 N N N N320GB5 4 KS N AS5551G N534G32Mn LX PUS02 004 SO2GBIII10 N N N320GB5 4 KS N AS5551G N532G32Mn LX PUS02 003 N N N N320GB5 4 KS N AS5551G N334G32Mn LX PUS02 002 SO2GBIII10 N N N320GB5 4 KS N AS5551G N332G32Mn LX PUS02 001 N N N N320GB5 4 KS N Model Acer Part No ODD Media Processor Extra SW1 Card...

Page 187: ...1G P524G50Mn LX PUU02 006 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N534G50Mn LX PUU02 005 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N534G50Mn LX PUU02 004 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N534G32Mn LX PUU02 003 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N334G32Mn LX PUU02 002 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS555...

Page 188: ...in 1 Build in 3rd WiFi 2x2 BGN AS5551G N534G32Mn S2 PUS0C 001 NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N834G50Mn LX PUS02 007 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N834G50Mn LX PUS02 006 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G P322G32Mn LX PUS02 005 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551G N534G32Mn LX PUS02 004 NSM8XS N McAfee 5 in 1 ...

Page 189: ...11 AS5551 P524G50Mn LX PWK02 004 PA USA AS5551 P524G50Mn W7HP64ATUS1 MC UMACkk_3 2 2G 500_L 6L2 2 5R CB_bgn_1 3C_GEk_FRB1 AS5551 P323G32Mn LX PWK02 003 PA USA AS5551 P323G32Mn W7HP64ATUS1 MC UMACkk_3 2G 1G 320 6L2 2 5R CB_bgn_1 3C_GEk_FRB1 AS5551 P324G64Mn LX PWK02 001 EME A Spain AS5551 P324G64Mn W7HP64ATES1 MC UMACkk_3 2 2G 640 6L2 2 5R CB_bgn_1 3C_GEk_ES51 AS5551 P323G32Mn LX PWK02 002 PA USA A...

Page 190: ...551 N332G16Mn S2 PTQ0C 001 WW WW AS5551 N332G16Mn LINPUSAWW1 UMACsk_3 2 1G 160 BT 6L2 2 5R CB_bgn_1 3C_GEs_EN11 AS5551 N833G25Mn LX PTQ02 016 EME A UK AS5551 N833G25Mn W7HP64ATGB1 MC UMACsk_3 2G 1G 250 6L2 2 5R CB_bgn_1 3C_GEs_EN11 AS5551 N834G32Mn LX PTQ02 015 EME A UK AS5551 N834G32Mn W7HP64ATGB1 MC UMACsk_3 2 2G 320 6L2 2 5R CB_bgn_1 3C_GEs_EN11 AS5551 N833G32Mn LX PTQ02 014 EME A UK AS5551 N83...

Page 191: ... N SO2GBIII10 AS5551 P323G32Mn LX PWK02 008 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P323G32Mn LX PWK02 007 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P323G32Mn LX PWK02 006 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P324G32Mn LX PWK02 005 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P524G50Mn LX PWK02 004 ATP520 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P323G32Mn LX PWK02 003 AAP320 NLED...

Page 192: ...6 WXGAG UMA N SO2GBIII10 AS5551 N833G32Mn LX PTQ02 014 APN830 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P324G25Mn LX PTQ02 013 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P322G32Mn LX PTQ02 012 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P322G25Mn LX PTQ02 009 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P324G50Mn LX PTQ02 007 AAP320 NLED15 6 WXGAG UMA N SO2GBIII10 AS5551 P324G32Mn LX PTQ02 006 ...

Page 193: ...52_BR3G25 M_brn LX PWP01 002 SO1GBIII13 _BR N N N250GB5 4 KS_BR N AS5551 1_BR3G25M _brn LX PWP01 001 SO1GBIII13 _BR N N N250GB5 4 KS_BR N AS5551 1_BR2G25M _brn S2 PWP02 001 N N N N250GB5 4 KS_BR N AS5551 P522G25Mn LX PTQ02 022 N N N N250GB5 4 KS N AS5551 N832G32Mn LX PTQ02 021 N N N N320GB5 4 KS N AS5551 P323G25Mi LX PTQ01 001 SO1GBIII10 N N N250GB5 4 KS N AS5551 P321G16Mn LX PTQ0C 002 N N N N160G...

Page 194: ...t No ODD Media Processor Extra SW1 Card Reader Wireless LAN1 AS5551 P324G50Mn LX PWK02 011 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PWK02 010 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PWK02 009 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PWK02 008 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PWK...

Page 195: ... McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PTQ02 019 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P524G50Mn LX PTQ02 018 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 P323G32Mn LX PTQ02 017 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 N332G16Mn S2 PTQ0C 001 NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 N833G25Mn LX PTQ02 016 NSM8XS N McAfee 5 ...

Page 196: ...534G32Mn LX PTQ02 003 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 N334G32Mn LX PTQ02 002 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN AS5551 N332G32Mn LX PTQ02 001 NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BGN Model Acer Part No ODD Media Processor Extra SW1 Card Reader Wireless LAN1 ...

Page 197: ...stem functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 5251 5551G 5551 Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 198: ...L2 2 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 60013145 SAMSUNG SDI 6CELL2 2 Battery SAMSUNG AS10D Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID AS10D61 60002162 SIMPLO 6CELL2 2 Battery SIMPLO AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D71 60002162 SIMPLO 6CELL2 2 Battery SIMPLO AS10D Li Ion 3S2P LGC 6 cell 4400mAh Main COMMON ID AS1...

Page 199: ...400rpm 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 60002005 HGST SG N160GB5 4KS_BR HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 HGST Panther B 250G P SATA 8MB LF F W C60F 60001994 WD N160GB5 4KS_BR HDD WD 2 5 5400rpm 160GB WD1600BEVT 22A23T0 ML320S SATA 8MB LF F W 01 01A01 60002215 SAMSUNG N160GB5 4KS_BR HDD SAMSUNG 2 5 5400rpm 160GB M5 HM160HI SATA LF F W HH100 08 Brazil 60002215 SA...

Page 200: ...tt SATA LF F W 0001SDM1 60002036 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS 9HH134 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 60001922 TOSHIBA DIGI N500GB5 4KS HDD TOSHIBA 2 5 5400rpm 500GB MK5065GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J 60002005 HGST SG N500GB5 4KS HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm ...

Page 201: ...NIX SO1GBIII13 Memory HYNIX SO DIMM DDRIII 1333 1GB HMT112S6TFR8C H9 LF 128 8 0 055um 60002215 SAMSUNG SO1GBIII13_BR Memory SAMSUNG SO DIMM DDRIII 1333 1GB M471B2873FHS CH9 LF 128 8 46nm Brazil 60002045 HYNIX SO1GBIII13_BR Memory HYNIX SO DIMM DDRIII 1333 1GB HMT112S6TFR8C H9 LF 128 8 0 055um Brazil 16081942 MICRON SO2GBIII10 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 06...

Page 202: ...AD 7585H LF W O bezel SATA HF Windows 7 10001070 PHILIPS NSM8XS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A4SH LF W O bezel SATA HF Windows 7 60001922 TOSHIBA DIGI NSM8XS_BR ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633C LF W O bezel SATA HF Windows 7 Brazel 610105 HLDS NSM8XS_BR ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT30N LF W O bezel SATA HF Windows 7 Brazel VGA Chip 2255...

Page 203: ...h BRM 2070 T77H114 01 BT 3 0 Camera 10001044 CHICONY 1 3M Chicony 1 3M CH9665SN CNF9157 PLM00012 Suyin 1 3M Suyin 1 3M SY9665SN 10001023 LITE ON 1 3M Liteon 1 3M LT9665AL 09P2SF119 10001023 LITE ON 1 3M Liteon 1 3M LT6AASP 09P2BF127 Card Reader PLM00014 ODM 5 in 1 Build in 5 in 1 Build in MS MS Pro SD SC XD Software 10000981 MISC McAfee Antivirus application McAfee Wireless LAN 23707801 FOXCONN TW...

Page 204: ...194 Appendix B 23707801 FOXCONN TW 3rd WiFi BG Foxconn Wireless LAN Broadcom 4312H BG HM 23707801 FOXCONN TW 3rd WiFi BG Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Vendor Type Description ...

Page 205: ...wnload information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s ...

Page 206: ...196 Appendix C ...

Page 207: ... 138 computer on indicator 9 CPU Removing 83 Replacing 109 D DIMM Modules Replacing 130 Display 5 display hotkeys 13 E EasyTouch Failure 148 External Module Disassembly Flowchart 46 F Features 1 Flash Utility 33 FPC Cable Removing 91 FRU Field Replaceable Unit List 161 H Hard Disk Drive Removing 56 Replacing 128 HDTV Switch Failure 149 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermit...

Page 208: ...133 Optical Drive Module Removing 49 P Panel 6 Bottom 9 PC Card 9 Power On Failure 138 R Replacing 121 123 Right Speaker Module Removing 67 Replacing 121 S SD Dummy Card Removing 48 Replacing 134 Speakers 121 123 Removing 65 67 System Block Diagram 5 T Test Compatible Components 187 Thermal Module Removing 81 Replacing 110 Thermal Unit Failure 148 TouchPad Removing 70 TouchPad Bracket Removing 70 ...

Page 209: ...199 Removing 61 Replacing 124 utility BIOS 25 33 W Windows 2000 Environment Test 188 Wireless Function Failure 148 WLAN Module Removing 54 Replacing 129 ...

Page 210: ...200 ...

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