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Troubleshooting

4-3

Troubleshooting

Introduction

0

This chapter contains information about troubleshooting common problems associated with 
the computer.

General Information

0

The following procedures are a guide for troubleshooting computer problems. The step by 
step procedures are designed to be performed as described.

NOTE:

NOTE

:

The diagnostic tests are intended for Acer products only. Non-Acer products, prototype 
cards, or modified options can give false errors and invalid system responses.

1.

Obtain as much detailed information as possible about the problem.

2.

If possible, verify the symptoms by re-creating the failure through diagnostic tests or 
repeating the operation that led to the problem.

3.

Refer to 

Table 4-1

 for a list of verified symptom category to determine the solution.

4.

If the issue is still not resolved, refer to the 

Online Support Information

 on page

9-3

Table 4-1.

Common Problems

Symptoms (Verified)

Power On Issues

No Display Issues

LCD Failure

Keyboard Failure

Touchpad Failure

Internal Speaker Failure

Microphone Failure

USB Failure

WLAN Failure

Card Reader Failure

Thermal Unit Failure

Other Functions Failure

Intermittent Problems

Undetermined Problems

Summary of Contents for Aspire S7-391

Page 1: ...Aspire S7 391 SERVICEGUIDE ...

Page 2: ...prove defective following their purchase the buyer not the manufacturer distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Copyright 2012 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or ...

Page 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Page 4: ...These localized features are not covered in this generic service guide In such cases contact your regional office or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service gui...

Page 5: ...rd and Pointing Device 1 6 I O Ports 1 6 Software and Tools 1 7 Warranty 1 8 Dimensions and Weight 1 8 Environment 1 8 Notebook Tour 1 9 Open Front View 1 9 Left View 1 10 Right View 1 11 Base View 1 12 Touchpad Basics 1 13 Keyboard 1 14 System Block Diagram 1 17 Specification Tables 1 18 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigating the BIOS Utility 2 3 BIOS Menus 2 4 Information 2...

Page 6: ...Removing the RTC Battery 3 12 Removing the Hold Sensor Board 3 13 Removing the M SATA Board 3 15 Removing the Small Fan 3 17 Removing the Big Fan 3 19 Removing the Touchpad Module 3 22 Removing the EL Small Board 3 25 Removing the Mainboard 3 27 Removing the Thermal Module 3 33 Removing the LED Indicator 3 34 Removing the Upper Case Assembly 3 35 Removing the Keyboard 3 37 Reassembly Process 3 39 ...

Page 7: ...troduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Failure 4 7 Keyboard Failure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Card Reader Failure 4 15 Thermal Unit Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 18 Error Codes 4 19 BIOS Beep Codes 4 20 ...

Page 8: ...IOS Recovery 5 5 Clearing the BIOS Passwords 5 5 BIOS Recovery 5 6 CHAPTER 6 FRU List Aspire S7 391 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 CHAPTER 7 Test Compatible Components Microsoft Windows 7 Environment Test 7 3 CHAPTER 8 Online Support Information Online Support Information 8 3 ...

Page 9: ...CHAPTER 1 Hardware Specifications ...

Page 10: ... 1 5 Privacy Control 1 5 Power Adapter and Battery 1 5 Keyboard and Pointing Device 1 6 I O Ports 1 6 Software and Tools 1 7 Warranty 1 8 Dimensions and Weight 1 8 Environment 1 8 Notebook Tour 1 9 Open Front View 1 9 Left View 1 10 Right View 1 11 Base View 1 12 Touchpad Basics 1 13 Keyboard 1 14 System Block Diagram 1 17 Specification Tables 1 18 ...

Page 11: ...ssional 64 bit Platform 0 Chief River ULV platform Supports the Third Generation Intel Core Mobile Processor Ivy Bridge Chipset Mobile Intel HM77 Express Chipset System Memory 0 Onboard system memory and dual channel DDR3L SDRAM support 4 GB of DDR3L onboard system memory Display 0 13 3 Full HD 1920 x 1080 Acer ComfyView LED backlit TFT Touch Panel LCD Integrated multi touch screen supports 10 fin...

Page 12: ...d MMC MultiMediaCard Plus MMCplus Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD and Secure Digital SD cards Audio Subsystem 0 Optimized Dolby Home Theater v4 audio enhancement featuring Audio Optimizer Audio Regulator Volume Leveler Volume Maximizer and Surround Virtualizer for built in speakers technologies Built in microphone Two 2W 2 cc chamber built in speakers Headphone and micro...

Page 13: ...etooth 4 0 HS Privacy Control 0 BIOS supervisor user and HDD passwords Strap slot Power Adapter and Battery 0 19 V 3 pin AC adapter 65 W 4 cell 4680 mAh 2S2P lithium polymer main battery pack Battery life 6 hours Up to 80 days using Acer Green Instant On technology 4 cell 2500 mAh 4S1P Second Battery Optional Accessory 12 hours total includes main battery life Up to 180 days using Acer Green Insta...

Page 14: ...ess and sleep functions and display and touchpad toggle Windows and Application keys Multilanguage support Touchpad 0 Multi gesture touchpad pointing device supporting two finger scroll pinch rotate and flip Touchpad lock hotkey Adjustable touchpad sensitivity function I O Ports 0 Multi in 1 card reader SD MMC USB ports 2 x 3 0 HDMI Micro port with HDCP support Headphone and microphone combo jack ...

Page 15: ...evice Control Lite Acer USB Charge Manager Bluestacks BookLive Japan only MyET Norton Online Backup Spotify Windows Live Essentials Security 0 Acer Theft Shield McAfee Internet Security Suite trial only MyWinLocker Multimedia 0 Acer clear fi Cyberlink MediaEspresso Gaming 0 Acer Games powered by WildTangent except China and Hong Kong MyET Communication and ISP 0 Acer Crystal Eye Social Jogger Metr...

Page 16: ... Latin America Norway Sweden United Kingdom United States only Sleep Memory Optimizer Smart Timer Spotify Australia Canada Denmark Finland France Germany Latin America New Zealand Norway Sweden United Kingdom United States only Starsoftcomm ZDL shortcut China only Yondex shortcut Russia only Warranty 0 One year International Travelers Warranty ITW Dimensions and Weight 0 Dimensions 0 Width Depth H...

Page 17: ...ted webcam Web camera for video communication 4 Touch Screen Also called liquid crystal display LCD displays computer output supports multi touch input 5 Battery indicator Indicates the computer s battery status Blue The computer is in AC mode Blinking amber The battery is charging Power indicator Indicates the computer s power status Blue The computer is turned on Blinking amber The computer is i...

Page 18: ... View Table 1 2 Left View No Icon Item Description 1 DC in jack Connects to the AC adapter 2 Micro HDMI port Supports high definition digital video connections 3 Headphone Mic in combo jack Connects to combo Headphone Mic in devices 4 Power button Turns the computer on and off ...

Page 19: ... Right View Table 1 3 Right View No Icon Item Description 1 Multi in 1 card reader Supports MMC MMCplus and SD cards Note Only one card can operate at any given time 2 3 USB 3 0 port Connects to USB devices e g USB mouse USB camera 4 Strap Slot For optional strap accessory ...

Page 20: ...o Icon Item Description 1 Battery reset pinhole Insert a paperclip into the hole and press for four seconds to reset the computer simulates removing and reinstalling the battery 2 Speakers Deliver stereo audio output 3 Integrated microphone Internal microphone for sound recording and video communication ...

Page 21: ...licking the left button of a mouse Press the lower left 2 and lower right 3 part of the multi touchpad to perform selection and execution functions These two parts are the equivalent of the left and right buttons on a mouse Table 1 5 Touchpad Function Touchpad 1 Lower Left 2 Lower Right 3 Execute Rapidly tap twice Quickly click twice Select Tap once Click once Access context menu Click once ...

Page 22: ...ation key function lock keys and hotkeys controlling various computer features Figure 1 6 Keyboard Lock Key 0 The keyboard has one lock key which the user can toggle on and off Figure 1 7 Keyboard Lock Key Table 1 7 Keyboard Lock Key Lock Key Description Caps Lock When On all typed alphabetic characters appears in uppercase ...

Page 23: ...Show the Help window E Open Windows Explorer F Search for a file or folder D Display the desktop Ctrl F Search for computers if you are on a network Ctrl L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain Ctrl Tab Moves focus from Start menu to the Quick Launch toolbar to the system tray use or to move focus to items on the Qui...

Page 24: ...light Fn R Display toggle Switches the display output between the display screen external monitor if connected or both Fn T Touchpad toggle Turns the touchpad On or Off Fn Y Speaker toggle Turns the speakers On or Off Fn U Decreasebacklight brightness Decreases the brightness of the keyboard backlight Fn I Increase backlight brightness Increases the brightness of the keyboard backlight Fn U I Back...

Page 25: ...Hardware Specifications and Configurations 1 17 System Block Diagram 0 Figure 1 10 System Block Diagram ...

Page 26: ...40 C 32 to 104 F Operating writing to optical disc 0 to 40 C 32 to 104 F Nonoperating 20 to 60 C 4 to 140 F Relative humidity Operating 20 to 80 Nonoperating 5 to 80 Maximum altitude unpressurized Operating 15 to 3 048 m 50 to 10 000 ft Nonoperating 15 to 12 192 m 50 to 40 000 ft Shock Operating 105 g 2 ms half sine TBD Nonoperating 200 g 2 ms half sine TBD Random vibration Operating 0 6 g zero to...

Page 27: ...ily Core logic Four execution cores L1 cache size Two 32 KB instruction caches and two 32 KB data caches L2 cache size Two 256 KB L3 cache size 3 to 8 MB Chipset Mobile Intel HM77 Express Chipset Item CPU Speed Cores Threads Max Turbo Freq Mfg Tech L3 Cache Max TDP Core Voltage i3 3217U 1 8 GHz 2C 4T 1 8 GHz 22 nm 3 MB 17 W 1 1 V i5 3317U 1 7 GHz 2C 4T 2 6 GHz 22 nm 3 MB 17 W 1 1 V i5 3427U 1 8 GH...

Page 28: ... Specification Memory controller Integrated in the Mobile Intel HM77 Express Chipset Memory size 4 GB onboard Maximum system memory size 4 GB Item Specification Chipset Intel HD Graphics 4000 with 128 MB of dedicated system memory supporting Microsoft DirectX 11 OpenG 3 1 and OpenCL v1 1 Item Specification BIOS vendor InsydeH2O BIOS version v1 02 BIOS ROM type Hardware BIOS ROM size 6 MB CPU Tempe...

Page 29: ...am Microsoft SLP 1 0 support Microsoft OA 2 0 and 2 1 support Item Specification Type Acer S7 keyboard Total number of keys 68 69 73 key Windows logo key Yes Internal and external USB keyboard work simultaneously Yes Features Inverted T cursor keys Hotkeys for volume and brightness level media playback wireless and sleep functions and display and touchpad toggle Windows and Application keys Multil...

Page 30: ... SD Manufacturing technology 65 nm Item Specification Vendor and models B133HAN03 0 B133HAN03 0 1A Screen size diagonal 337 8 mm 13 3 in Active area 293 4 165 mm Display resolution pixels HD 1366 768 Pixel pitch 0 215 mm Viewing angle H V 90 60 Brightness 340 nit Contrast ratio 500 1 Response time Typical Maximum 8 ms 25 ms Typical power consumption watt 3 W Electrical interface 1 channel LVDS Bac...

Page 31: ...or DAC output 90 dB Signal to Noise Ratio A weighting for ADC input Internal Digital Power support 3 3V digital core power 1 5 3 3V digital IO power for HDA link 3 0 5 5V analog power 4 5 5 5V power stage voltage Acoustic Echo Cancellation AEC Noise Suppression NS and Beam Forming BF technologies for voice application 48 pin green QFN package Item Specification Controller Realtek ALC271X VB6 Audio...

Page 32: ...ency band 2 4 GHz 5 0 GHz Protocols and data rates supported 802 11b 1 11 Mbps 802 11g 6 54 Mbps 802 11a 6 54 Mbps 802 11n 6 5 300 Mbps Interface PCI Express Form factor LGA Mini Card Antennae Yes two routed in the display assembly Item Specification Controller USB 3 0 Integrated in the Mobile Intel HM77 Express Chipset Number and location of USB port USB 3 0 Two Right Side EHCI 2 Output current 1...

Page 33: ...city Solid amber Battery charging Blinking amber Battery is in abnormal stop charge or battery is in low power state AC adapter disconnected Blinking amber Battery charge is in critically low state Indicator off Discharging state Item Main Battery Second Battery Vendor and models SANYO AP12F3J DARFON AL12C Battery type Lithium polymer Lithium Ion Pack capacity 4680mAh 2500mAh Number of battery cel...

Page 34: ...nimal amount of power No user mode or system mode code is run It is not safe to disassemble the machine in this state G1 Sleeping The computer consumes a small amount of power user mode threads are not being executed and the system appears to be off It is not safe to disassemble the machine in this state G0 Working The computer dispatches user mode application threads and they execute It is not sa...

Page 35: ...t Smart Pad IRQ13 Numeric data processor IRQ16 Intel Management Engine Interface IRQ17 Intel 7 Series C216 Chipset Family PCI Express Root Port 1 1E10 IRQ18 Intel 7 Series C216 Chipset Family PCI Express Root Port 4 1E16 IRQ19 Qualcomm Atheros AR5BMD222 Wireless Network Adapter IRQ22 High Definition Audio Controller IRQ23 Intel 7 Series C216 Chipset Family USB Enhanced Host Controller 1E26 IRQ4294...

Page 36: ... Controller 0040 0043 System Timer 004E 004F Motherboard resources 0050 0053 System Timer 0060 0060 Radio Controller 0061 0061 Motherboard resources 0062 0062 Microsoft ACPI Compliant Embedded Controller 0063 0063 Motherboard resources 0064 0064 Radio Controller 0065 0065 Motherboard resources 0066 0066 Microsoft ACPI Compliant Embedded Controller 0067 0067 Motherboard resources 0070 0070 Motherbo...

Page 37: ...herboard resources 0680 069F Motherboard resources 0D00 FFFF PCI Express Root Complex 1000 100F Motherboard resources 164E 164F Motherboard resources 2000 203F Intel HD Graphics 4000 2040 205F Intel 7 Series C216 Series Chipset Family SMBus Host Controller 1E22 2060 207F Intel 7 Series Chipset Family SATA RAID Controller 2080 2087 Intel 7 Series Chipset Family SATA RAID Controller 2088 208F Intel ...

Page 38: ...1 30 Hardware Specifications and Configurations ...

Page 39: ...CHAPTER 2 System Utilities ...

Page 40: ... Utility 2 3 BIOS Menus 2 4 BIOS Flash Utilities 2 12 DOS Flash Utility 2 13 WinFlash Utility 2 13 Remove HDD BIOS Password Utilities 2 14 Removing the HDD Password 2 14 Removing the BIOS Passwords 2 15 Using DMI Tools 2 16 LAN EEPROM Utility 2 16 ...

Page 41: ...During the next POST press F12 to enter the multi boot menu Navigating the BIOS Utility 0 The BIOS Setup Utility has five menu options namely Information Main Security Boot Exit Perform the following actions to navigate through the BIOS Setup Utility Press to select items in the menu bar Press to select an item in the menu screen or in an option box Press F5 or F6 to change the parameter value Pre...

Page 42: ...ription CPU Type Model name and core frequency of the installed processor CPU Speed Core frequency of the installed processor HDD0 Model Name Model name of the installed primary hard drive HDD0 Serial Number Serial number of the installed primary hard drive HDD1 Model Name Model name of the installed secondary hard drive HDD1 Serial Number Serial number of the installed secondary hard drive System...

Page 43: ...s 2 5 Product Name Model name of the computer Manufacturer Name Computer manufacturer UUID The universally unique identifier tag assigned to the computer Table 2 1 Hardware Information Continued Parameter Description ...

Page 44: ... System date Format MM DD YYYY month day year Total Memory Total system memory available Video Memory System memory allocated for graphics processing Network Boot Option to boot system from LAN Enabled or Disabled F12 Boot Menu Option to enter the Boot menu during POST Enabled or Disabled SATA Mode Option to set the SATA controller mode RAID or AHCI xHCI Support Option to set eXtensible Host Contr...

Page 45: ... Option to set the supervisor password Set User Password Option to set a user password Set HDD0 Password Option to set the primary hard drive password Password on Boot Option to enable password requirement during system boot Enabled or Disabled Secure Boot Mode Option to select between two secure boot modes in firmware setup Custom mode provides option to modify the contents of the Secure Boot sig...

Page 46: ...UEFI application from the FAT32 EFI partition on your hard drive or FAT32 formatted USB drive Note An administrator password is required to configure this parameter Restore Secure Boot to Factory Default Option to set the secure boot mode to standard mode which restores the factory defaults Note An administrator password is required to configure this parameter Current TPM State Displays current TP...

Page 47: ...s do not appear on the screen 4 Press Enter NOTE NOTE Users can choose to enable the Password on Boot parameter 5 Press F10 to save changes and exit from the BIOS Setup Utility Removing a Password 0 Perform the following 1 Press to highlight a Set _______ Password parameter and press Enter The Set _______ Password dialog box appears Figure 2 5 Set Supervisor Password 2 Type the current password in...

Page 48: ...ter 3 Type the new password in the Enter New Password field 4 Retype the password in the Confirm New Password field Figure 2 7 Setup Notice 5 Press Enter Computer sets Supervisor Password parameter to Set NOTE NOTE Users can choose to enable the Password on Boot parameter 6 Press F10 to save changes and exit from the BIOS Setup Utility Set Supervisor Password Enter Current Password Enter New Passw...

Page 49: ...IPV4 4 External USB hard drive 5 External USB optical drive 6 Network boot IPV6 Press to select a device and press F5 or F6 to move it up or down the list Figure 2 8 BIOS Boot Table 2 8 BIOS Boot Parameter Description Option Boot Mode Option to specify the boot mode of the computer UEFI or Legacy BIOS Secure Boot Option to enable or disable secure boot check Enabled or Disabled EFI Device First Op...

Page 50: ...eters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes Load Setup Default Load the default values for all setup items Discard Changes Load the previous values for all setup items Save Changes Save the setup changes ...

Page 51: ...NOTE Do not install memory related drivers XMS EMS DPMI when Flash is used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Turn off the computer 2 Insert the USB device containing the BIOS file and the Crisis Recovery disk files to any USB port 3 Press and ho...

Page 52: ...DD password is entered three times in succession an error is generated Figure 2 10 Figure 2 10 Password Error Status To reset the HDD password 1 Open the computer in a DOS environment 2 Type the following command A unlock6 XXXXX 00 Figure 2 11 Unlock Key Code 3 Press Enter to display the command options Figure 2 12 Password Encoding Password Error Status HDD password error code ...

Page 53: ... 2 15 4 Select option 2 upper case ASCII code and press Enter 5 Write down the generated master password 6 Reboot the computer 7 In the HDD password prompt type the master password generated in step 5 then press Enter ...

Page 54: ...hardware gap together 7 While resting the tool on the two contacts plug one end of the AC adapter into the DC in jack and plug one end to an electrical outlet 8 Press the button to turn on the computer 9 After the BIOS POST remove the tool from the hardware gap 10 Perform the Reinstalling the M SATA Board procedure described on page 3 60 11 Perform the Reinstalling the Battery Pack procedure descr...

Page 55: ...installation Using DMI Utility in DOS Mode 0 Perform the following steps to use the DMI Utility in DOS mode 1 Create a DOS bootable USB HDD 2 Copy the contents of the DMI DOS folder to the HDD then disconnect the HDD from the computer 3 Reboot the computer and press F2 during the boot sequence to enter the setup menu 4 Select the Boot menu item and move the entry USB HDD to the first position Figu...

Page 56: ... Parameter Description Command Manufacture Name Read Manufacture Name Write Manufacture Name DMI EXE Rm DMI EXE Wm Product Name Read Product Name Write Product Name DMI EXE Rp DMI EXE Wp F G Serial Number Read F G Serial Number Write F G Serial Number DMI EXE Rfgsn DMI EXE Wfgsn M B Serial Number Type 2 Read M B Serial Number Type 2 Write M B Serial Number Type 2 DMI EXE Rmbsn DMI EXE Wmbsn UUID R...

Page 57: ...S mode 1 Navigate to the correct DMI folder DMI Windows x86 for 32 bit Windows OS or DMI WIndows x64 for 64 bit Windows OS 2 Using your mouse right click the wDMI32 exe or wDMI64 exe file and run as administrator NOTE NOTE Refer to Table 2 16 on page 18 on 18 for a list of DMI tool command usage 3 Reboot when the process has completed ...

Page 58: ...2 20 System Utilities ...

Page 59: ...CHAPTER 3 Machine Maintenance ...

Page 60: ... 3 27 Removing the Thermal Module 3 33 Removing the LED Indicator 3 34 Removing the Upper Case Assembly 3 35 Removing the Keyboard 3 37 Reassembly Process 3 39 Reinstalling the Keyboard 3 39 Reinstalling the Upper Case Assembly 3 41 Reinstalling the LED Indicator 3 42 Reinstalling the Thermal Module 3 43 Reinstalling the Mainboard 3 44 Reinstalling the EL Small Board 3 49 Reinstalling the Touchpad...

Page 61: ...n size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components The product previews seen in the disassembly procedures may not represent the final product color or configuration Recommended Equipment 0 To disassemble the computer the following tools are suggested Wrist grounding strap and conductive mat for preventing ele...

Page 62: ...ssembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system Figure 3 1 AC Adapter 3 Remove any dummy cards that are present 4 Place the system on a flat stable surface ...

Page 63: ...p Screw Quantity Acer Part Number Lower Case Disassembly M2 x L3 5 8 86 9A162 3R5 M2 x L5 3 86 00S66 525 Battery Pack Disassembly M2 x L2 1 86 9A162 2R0 Speaker Module Disassembly M2 x L2 4 86 9A162 2R0 Hold Sensor Board Disassembly M2 x L2 1 86 9A162 2R0 M SATA Board Disassembly M2 x L3 1 86 9A562 3R0 Small Fan Disassembly M2 x L3 2 86 9A562 3R0 Big Fan Disassembly M2 x L3 2 86 9A562 3R0 LOWER CA...

Page 64: ... Disassembly M2 x L3 6 86 9A562 3R0 Thermal Module Disassembly Thermal Screw 3 N A Upper Case Disassembly M2 x L4 4 86 9AR62 4R0 WLAN Antenna Holder Disassembly M2 x L3 2 86 9A562 3R0 Keyboard Disassembly M1 2 x L1 53 86 9A56R 1R0 Table 3 2 Screw List Step Screw Quantity Acer Part Number ...

Page 65: ...leven screws securing the lower case to the upper case assembly Figure 3 3 Lower Case Screws 2 Gently lift the lower case from the upper case assembly Figure 3 4 Lower Case Table 3 3 Screws Step Screw Quantity Screw Type Lower Case Disassembly M2 x L3 5 8 M2 x L5 3 ...

Page 66: ... 2 Remove the screw securing the battery pack to the upper case Figure 3 5 Battery Pack Screw 3 Lift the battery pack off its socket in the upper case assembly then slide it a few millimeters away from the mainboard Figure 3 6 Battery Cable Table 3 5 Screw Step Screw Quantity Screw Type Battery Pack Disassembly M2 x L2 1 ...

Page 67: ...he mainboard Figure 3 7 Battery Pack Cable 5 Detach the battery pack from the upper case assembly Figure 3 8 Battery Pack NOTE NOTE The battery pack has been highlighted with the yellow border in Figure 3 8 Remove the battery and follow local regulations for disposal ...

Page 68: ...procedure described on page 3 7 2 Perform the Removing the Battery Pack procedure described on page 3 8 3 Disconnect the speaker s cable from the mainboard Figure 3 9 Speaker Cable 4 Release the speaker cable from the latches securing it to the upper case assembly Figure 3 10 Upper Case Assembly Latches ...

Page 69: ... right speakers to the upper case assembly Figure 3 11 Left and Right Speaker Screws 6 Detach the left and right speakers from the upper case assembly Figure 3 12 Left and Right Speakers Table 3 11 Screws Step Screw Quantity Screw Type Speaker Module Disassembly M2 x L2 4 ...

Page 70: ...e Lower Case procedure described on page 3 7 2 Perform the Removing the Battery Pack procedure described on page 3 8 3 Disconnect the RTC battery cable from the mainboard Figure 3 13 RTC Battery Cable 4 Detach the RTC battery from the upper case assembly Figure 3 14 RTC Battery ...

Page 71: ...ry Pack procedure described on page 3 8 3 Release the connector latch 1 from the mainboard then disconnect the hold sensor cable 2 Figure 3 15 Hold Sensor Cable 4 Remove the screw securing the hold sensor board to the upper case assembly Figure 3 16 Hold Sensor Board Screw Table 3 16 Screw Step Screw Quantity Screw Type Hold Sensor Board Disassembly M2 x L2 1 ...

Page 72: ...or Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 17 Follow the local regulations for disposing this type of circuit board 6 Release the connector latch 1 from the hold sensor board then disconnect the hold sensor cable 2 Figure 3 18 Hold Sensor Cable ...

Page 73: ... 3 7 2 Perform the Removing the Battery Pack procedure described on page 3 8 3 Release the camera and touch screen cable from the adhesive tape securing it Figure 3 19 Camera and Touch Screen Cable Adhesive Tape 4 Disconnect the camera and touch screen cable from the mainboard Figure 3 20 Camera and Touch Screen Cable ...

Page 74: ... Detach the M SATA board from the upper case assembly Figure 3 22 M SATA Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 22 Follow the local regulations for disposing this type of circuit board Table 3 21 Screw Step Screw Quantity Screw Type M SATA Board Disassembly M2 x L3 1 ...

Page 75: ... page 3 8 3 Perform the Removing the M SATA Board procedure described on page 3 15 4 Release the connector latch 1 from the mainboard then disconnect the small fan cable 2 Figure 3 23 Small Fan Cable 5 Remove the two screws securing the small fan to the upper case assembly Figure 3 24 Small Fan Screws Table 3 24 Screws Step Screw Quantity Screw Type Small Fan Disassembly M2 x L3 2 ...

Page 76: ...3 18 Machine Maintenance 6 Detach the small fan from the upper case assembly Figure 3 25 Small Fan ...

Page 77: ...Lower Case procedure described on page 3 7 2 Perform the Removing the Battery Pack procedure described on page 3 8 3 Release the LCD cable from the adhesive tape securing it Figure 3 26 LCD Cable Adhesive Tape 4 Disconnect the LCD cable from the mainboard Figure 3 27 LCD Cable ...

Page 78: ...from the mainboard then disconnect the big fan cable 2 Figure 3 28 Big Fan Cable 6 Remove the two screws securing the big fan to the upper case assembly Figure 3 29 Big Fan Screws Table 3 29 Screws Step Screw Quantity Screw Type Big Fan Disassembly M2 x L3 2 ...

Page 79: ...Machine Maintenance 3 21 7 Detach the big fan from the upper case assembly Figure 3 30 Big Fan ...

Page 80: ...the Battery Pack procedure described on page 3 8 3 Release the connector latch 1 from the mainboard then disconnect the touchpad cable 2 Figure 3 31 Touchpad Cable 4 Release the connector latch 1 from the touchpad board then disconnect the touchpad cable 2 Detach the cable from the upper case assembly 3 Figure 3 32 Touchpad Cable Self Adhesive Tape ...

Page 81: ...o the upper case assembly Figure 3 33 Touchpad Module Screws 6 Release the touchpad module from the adhesive tape and spacer securing it Figure 3 34 Touchpad Module Self Adhesive Tape and Spacer Table 3 33 Screws Step Screw Quantity Screw Type Touchpad Module Disassembly M1 2 L1 5 ...

Page 82: ...ouchpad module from the upper case assembly Figure 3 35 Touchpad Module NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 35 Follow the local regulations for disposing this type of circuit board ...

Page 83: ...Pack procedure described on page 3 8 3 Release the connector latch 1 from the mainboard then disconnect the EL small board cable 2 Figure 3 36 EL Small Board Cable 4 Release the connector latch 1 from the EL small board then disconnect the EL small board cable 2 Detach the cable from the upper case assembly 3 Figure 3 37 EL Small Board Cable Self Adhesive Tape ...

Page 84: ...EL small board from the upper case assembly Figure 3 38 EL Small Board NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 38 Follow the local regulations for disposing this type of circuit board ...

Page 85: ...m the Removing the Hold Sensor Board procedure described on page 3 13 6 Perform the Removing the M SATA Board procedure described on page 3 15 7 Perform the Removing the Small Fan procedure described on page 3 17 8 Perform the Removing the Big Fan procedure described on page 3 19 9 Perform the Removing the Touchpad Module procedure described on page 3 22 10 Perform the Removing the EL Small Board ...

Page 86: ...1 from the mainboard then disconnect the keyboard cable 2 Figure 3 40 Keyboard Cable 13 Remove the six screws securing the mainboard to the upper case Figure 3 41 Mainboard Screws Table 3 41 Screws Step Screw Quantity Screw Type Mainboard Disassembly M2 L3 6 ...

Page 87: ...2 DC In Bracket 15 Gently turn the mainboard over to access the bottom side of the mainboard Figure 3 43 Mainboard NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 43 Follow the local regulations for disposing this type of circuit board ...

Page 88: ...3 30 Machine Maintenance 16 Disconnect the DC In cable from the mainboard Figure 3 44 DC In Cable 17 Detach the DC In cable from the mainboard Figure 3 45 DC In Cable Layout ...

Page 89: ...ne Maintenance 3 31 18 Detach the DC In module from the mainboard Figure 3 46 DC In Module 19 Release the WLAN antenna cables from the adhesive tape securing it Figure 3 47 WLAN Antenna Cables Adhesive Tape ...

Page 90: ...e two antenna cables from the WLAN module Figure 3 48 WLAN Module Antennas IMPORTANT For reference during machine reassembly note that the auxiliary cable have a white spot marking on it and should be reconnected to the auxiliary connector ...

Page 91: ...page 3 27 2 Loosen the spring loaded captive screws securing the thermal module Follow the screw sequence indicated on Figure 3 49 Figure 3 49 Thermal Module Screws 3 Detach the thermal module from the mainboard Figure 3 50 Thermal Module Table 3 49 Screws Step Screw Quantity Screw Type Thermal Module Disassembly 3 ...

Page 92: ...nboard procedure described on page 3 27 2 Disengage the latches on the middle cover from the upper case assembly in the sequence shown on Figure 3 51 then detach the middle cover Figure 3 51 Middle Cover 3 Detach the LED indicator from the upper case assembly Figure 3 52 LED Indicator ...

Page 93: ...ED Indicator procedure described on page 3 34 3 Tilt the upper case until it is approximately at a 45 angle with the LCD assembly Figure 3 53 Upper Case Assembly 4 Remove the four screws securing the upper case assembly to the LCD hinges Figure 3 54 Upper Case Screws LCD Hinges Table 3 54 Screws Step Screw Quantity Screw Type Upper Case Disassembly M2 x L4 4 ...

Page 94: ...3 36 Machine Maintenance 5 Gently lift the upper case assembly away from the LCD module Figure 3 55 Upper Case Assembly ...

Page 95: ...1 Perform the Removing the Upper Case Assembly procedure described on page 3 35 2 Release the keyboard from the adhesive tape securing it to the upper case assembly Figure 3 56 Keyboard Adhesive Tape 3 Remove the fifty three screws securing the keyboard to the upper case Figure 3 57 Keyboard Screws Table 3 57 Screws Step Screw Quantity Screw Type Keyboard Disassembly M1 2 L1 53 ...

Page 96: ...3 38 Machine Maintenance 4 Detach the keyboard from the upper case Figure 3 58 Keyboard ...

Page 97: ...oard 0 1 Place the keyboard in its slot in the upper case assembly Figure 3 59 Keyboard 2 Secure the keyboard to the upper case assembly using fifty three screws Figure 3 60 Keyboard Screws Table 3 60 Screws Step Screw Quantity Screw Type Keyboard Reassembly M1 2 L1 53 ...

Page 98: ...3 40 Machine Maintenance 3 Secure the keyboard to the upper case assembly using adhesive tape Figure 3 61 Keyboard Adhesive Tape ...

Page 99: ... insert the upper case assembly into the LCD module Figure 3 62 Upper Case Assembly 2 Secure the upper case assembly to the LCD hinges using four screws Figure 3 63 Upper Case Screws LCD Hinges Table 3 63 Screws Step Screw Quantity Screw Type Upper Case Reassembly M2 x L4 4 ...

Page 100: ...ce Reinstalling the LED Indicator 0 1 Insert the LED indicator into the upper case assembly Figure 3 64 LED Indicator 2 Insert the middle cover into the upper case assembly until it latch into place Figure 3 65 Middle Cover ...

Page 101: ... the mainboard Figure 3 66 Thermal Module 2 Tighten the spring loaded captive screws to secure the thermal module to the mainboard Follow the screw sequence indicated on Figure 3 67 Figure 3 67 Thermal Module Screws Table 3 67 Screws Step Screw Quantity Screw Type Thermal Module Reassembly 3 ...

Page 102: ... the WLAN module Figure 3 68 WLAN Module Antennas IMPORTANT Note that the auxiliary cable have a white spot marking on it and should be reconnected to the auxiliary connector 2 Secure the WLAN antenna cables to the mainboard using adhesive tape Figure 3 69 WLAN Antenna Cables Adhesive Tape ...

Page 103: ...Machine Maintenance 3 45 3 Insert the DC In module into its socket in the upper case assembly Figure 3 70 DC In Module 4 Insert the DC In cable into the mainboard Figure 3 71 DC In Cable Layout ...

Page 104: ...3 46 Machine Maintenance 5 Connect the DC In cable to the mainboard Figure 3 72 DC In Cable 6 Gently turn the mainboard over and place it into its socket in the upper case assembly Figure 3 73 Mainboard ...

Page 105: ...ce the DC In bracket into the upper case Figure 3 74 DC In Bracket 8 Secure the mainboard to the upper case using six screws Figure 3 75 Mainboard Screws Table 3 75 Screws Step Screw Quantity Screw Type Mainboard Reassembly M2 L3 6 ...

Page 106: ...le to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 76 Keyboard Cable 10 Connect the LED indicator cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 77 LED Indicator Cable ...

Page 107: ...l board into the upper case assembly Figure 3 78 EL Small Board 2 Place the cable into the upper case assembly 1 Connect the EL small board cable to the EL small board 2 then press the connector latch 3 until it locks into place Figure 3 79 EL Small Board Cable Self Adhesive Tape ...

Page 108: ...3 50 Machine Maintenance 3 Connect the EL small board cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 80 EL Small Board Cable ...

Page 109: ...hpad Module 0 1 Place the touchpad bracket into the upper case assembly Figure 3 81 Touchpad Bracket 2 Secure the touchpad bracket to the upper case assembly using adhesive tape with spacer Figure 3 82 Touchpad Bracket Self Adhesive Tape and Spacer ...

Page 110: ...sing five screws Figure 3 83 Touchpad Bracket Screws 4 Turn the computer over and open the LCD panel 5 Insert the touchpad module into its slot in the upper case assembly Figure 3 84 Touchpad Module Table 3 83 Screws Step Screw Quantity Screw Type Touchpad Bracket Reassembly M1 2 L1 5 ...

Page 111: ...k into place Figure 3 85 Touchpad Latches 7 Close the LCD panel and turn the computer over 8 Place the cable into the upper case assembly 1 Connect the touchpad cable to the touchpad board 2 then press the connector latch 3 until it locks into place Figure 3 86 Touchpad Cable Self Adhesive Tape ...

Page 112: ...3 54 Machine Maintenance 9 Connect the touchpad cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 87 Touchpad Cable ...

Page 113: ...g Fan 0 1 Place the big fan into the upper case assembly Figure 3 88 Big Fan 2 Secure the big fan to the upper case assembly using two screws Figure 3 89 Big Fan Screws Table 3 89 Screws Step Screw Quantity Screw Type Big Fan Reassembly M2 x L3 2 ...

Page 114: ...ine Maintenance 3 Connect the big fan cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 90 Big Fan Cable 4 Connect the LCD cable to the mainboard Figure 3 91 LCD Cable ...

Page 115: ...Machine Maintenance 3 57 5 Secure the LCD cable to the mainboard using adhesive tape Figure 3 92 LCD Cable Adhesive Tape ...

Page 116: ...n 0 1 Place the small fan into the upper case assembly Figure 3 93 Small Fan 2 Secure the small fan to the upper case assembly using two screws Figure 3 94 Small Fan Screws Table 3 94 Screws Step Screw Quantity Screw Type Small Fan Reassembly M2 x L3 2 ...

Page 117: ...Machine Maintenance 3 59 3 Connect the small fan cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 95 Small Fan Cable ...

Page 118: ... Insert the M SATA board into the upper case assembly Figure 3 96 M SATA Board 2 Secure the M SATA board to the upper case assembly using one screw Figure 3 97 M SATA Board Screw Table 3 97 Screw Step Screw Quantity Screw Type M SATA Board Reassembly M2 x L3 1 ...

Page 119: ...ect the camera and touch screen cable to the mainboard Figure 3 98 Camera and Touch Screen Cable 4 Secure the camera and touch screen cable to the mainboard using adhesive tape Figure 3 99 Camera and Touch Screen Cable Adhesive Tape ...

Page 120: ...nsor Board 0 1 Connect the hold sensor cable to the hold sensor board 1 then press the connector latch 2 until it locks into place Figure 3 100 Hold Sensor Cable 2 Place the hold sensor board into the upper case assembly Figure 3 101 Hold Sensor Board ...

Page 121: ...y using one screw Figure 3 102 Hold Sensor Board Screw 4 Connect the hold sensor cable to the mainboard 1 then press the connector latch 2 until it locks into place Figure 3 103 Hold Sensor Cable Table 3 102 Screw Step Screw Quantity Screw Type Hold Sensor Board Reassembly M2 x L2 1 ...

Page 122: ...achine Maintenance Reinstalling the RTC Battery 0 1 Place the RTC battery into the upper case assembly Figure 3 104 RTC Battery 2 Connect the RTC battery cable to the mainboard Figure 3 105 RTC Battery Cable ...

Page 123: ...right speakers into the upper case assembly Figure 3 106 Left and Right Speakers 2 Secure the left and right speakers to the upper case assembly using four screws Figure 3 107 Left and Right Speaker Screws Table 3 107 Screws Step Screw Quantity Screw Type Speaker Module Reassembly M2 x L2 4 ...

Page 124: ... Machine Maintenance 3 Insert the speaker cable into the latches in the upper case assembly Figure 3 108 Upper Case Assembly Latches 4 Connect the speaker s cable to the mainboard Figure 3 109 Speaker Cable ...

Page 125: ...Maintenance 3 67 Reinstalling the Battery Pack 0 1 Place the battery pack into the upper case assembly Figure 3 110 Battery Pack 2 Connect the battery pack cable to the mainboard Figure 3 111 Battery Pack Cable ...

Page 126: ...pack into its slot in the upper case assembly Figure 3 112 Battery Cable 4 Secure the battery pack to the upper case using one screw Figure 3 113 Battery Pack Screw Table 3 113 Screw Step Screw Quantity Screw Type Battery Pack Reassembly M2 x L2 1 ...

Page 127: ...r case assembly then press on all sides until the lower case latches into place Figure 3 114 Lower Case 2 Secure the lower case to the upper case assembly using eleven screws Figure 3 115 Lower Case Screws Table 3 115 Screws Step Screw Quantity Screw Type Lower Case Reassembly M2 x L3 5 8 M2 x L5 3 ...

Page 128: ...3 70 Machine Maintenance ...

Page 129: ...CHAPTER 4 Troubleshooting ...

Page 130: ...ad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Card Reader Failure 4 15 Thermal Unit Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 18 Error Codes 4 19 BIOS Beep Codes 4 20 POST Codes 4 25 Component Codes 4 25 Progress Codes 4 29 ...

Page 131: ...nses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Refer to Table 4 1 for a list of verified symptom category to determine the solution 4 If the issue is still not resolved refer to the Online Support Information on page 9 3 Table 4 1 Comm...

Page 132: ... the computer and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the thermal module and fan airways are free of obstructions Refer to the to the Thermal Unit Failure section on page 4 16 5 Remove all external and non essential hardware c...

Page 133: ... following one at a time 1 Make sure that internal display is selected Switch between the internal and external display by pressing Fn F5 NOTE NOTE This hotkey may not apply to all models Refer to the computer s user manual for the applicable hotkey sequence 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If there is no power refer to th...

Page 134: ... procedure described on page 3 39 NOTE NOTE Make sure that the computer is not running on battery alone as this may reduce display brightness 2 Adjust the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced Refer to Disassembly Process 3 Check the dis...

Page 135: ...Troubleshooting 4 7 LCD Failure 0 If the LCD fails perform the following one at a time Do not replace a non defective FRU Figure 4 3 LCD Failure ...

Page 136: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following one at a time Do not replace a non defective FRU Figure 4 4 Keyboard Failure ...

Page 137: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following one at a time Do not replace a non defective FRU Figure 4 5 Touchpad Failure ...

Page 138: ...o Start Control Panel System and Maintenance System Device Manager Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all vol...

Page 139: ...ow right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time ...

Page 140: ...evices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click Next Fo...

Page 141: ...Troubleshooting 4 13 USB Failure 0 If the USB fails perform the following one at a time Do not replace a non defective FRU Figure 4 8 USB Failure ...

Page 142: ...4 14 Troubleshooting WLAN Failure 0 If the WLAN fails perform the following one at a time Do not replace a non defective FRU Figure 4 9 WLAN Failure ...

Page 143: ...Troubleshooting 4 15 Card Reader Failure 0 If the Card Reader fails perform the following one at a time Do not replace a non defective FRU Figure 4 10 Card Reader Failure ...

Page 144: ...4 16 Troubleshooting Thermal Unit Failure 0 If the Thermal Unit fails perform the following one at a time Do not replace a non defective FRU Figure 4 11 Thermal Unit Failure ...

Page 145: ...Troubleshooting 4 17 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective ...

Page 146: ...ices are incorrect whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Remove power from the computer 2 Visual...

Page 147: ...uration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled An incorrect password was entered No error code Battery critically low In this situation BIOS will issue four 4 short beeps then shuts the system down No message is displayed No error code Temperature is critically high In this situation BI...

Page 148: ...d alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Te...

Page 149: ...MOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5B...

Page 150: ...tall external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize har...

Page 151: ...g system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Init...

Page 152: ...BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clea...

Page 153: ... Codes Range Description 0x00 0x1f OEM Components These values are reserved for OEM components 0x20 0x9f These values are reserved for SecureCore Tiano core components POSTCODE_CC_VARIABLE_SERVICES 0x20 POSTCODE_CC_KEYBOARD_CONTROLLER 0x21 POSTCODE_CC_BOOT_MODE 0x22 POSTCODE_CC_S3_SUPPORT 0x23 POSTCODE_CC_TCG 0x24 POSTCODE_CC_HDD_PASSWORD 0x25 POSTCODE_CC_CPU_IO 0x26 POSTCODE_CC_BOOT_SCRIPT 0x27 P...

Page 154: ...S2_MOUSE 0x46 POSTCODE_CC_PS2_KEYBOARD 0x47 POSTCODE_CC_EHCI 0x48 POSTCODE_CC_XHCI 0x49 POSTCODE_CC_UHCI 0x4a POSTCODE_CC_OHCI 0x4b POSTCODE_CC_USB_KEYBOARD 0x4c POSTCODE_CC_USB_MOUSE 0x4d POSTCODE_CC_USB_MASS_STORAGE 0x4e POSTCODE_CC_CONSOLE_SPLITTER 0x4f POSTCODE_CC_GRAPHICS_CONSOLE 0x50 POSTCODE_CC_SERIAL_CONSOLE 0x51 POSTCODE_CC_TEXT_CONSOLE 0x52 POSTCODE_CC_DISK_IO 0x53 POSTCODE_CC_PARTITION ...

Page 155: ...0xb0 0xbf These values are reserved for future expansion 0xc0 0xcf These values are reserved for core chipset drivers north bridge south bridge and CPU and are assigned by chipset family POSTCODE_CC_MEMORY_CONTROLLER 0xc0 Memory Controller 0xd0 0xd7 These values are reserved for Small Silicon drivers SIOs flash fingerprint etc POSTCODE_CC_SUPER_IO 0xd0 Super I O POSTCODE_CC_FLASH_CONTROLLER 0xd1 F...

Page 156: ...OSTCODE_PC_IPL_S3 0xe5 Entering DXE IPL s S3 boot path POSTCODE_PC_S3_OS 0xe6 Exiting S3 boot path back to the OS POSTCODE_PC_IPL_RECOVERY 0xe7 Entering DXE IPL s recovery boot path POSTCODE_PC_IPL_EXIT 0xe8 POSTCODE_PC_DXE_ENTRY 0xe9 Entering DXE Dispatch POSTCODE_PC_DXE_EXIT 0xea Exiting DXE Dispatch POSTCODE_EC_PEI_MEMORY 0xeb No permanent memory found at the end of PEI POSTCODE_EC_PEI_IPL 0xec...

Page 157: ...tart member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_STOP 0x07 The Stop member function of the component s instance of the Driver Binding protocol was called POSTCODE_PC_COMP_SMM_INIT 0x08 The component was loaded and the entry point called inside of SMM POSTCODE_EC_DEVICE_ERROR 0x09 The driver encountered a condition where it cannot proceed d...

Page 158: ...4 30 Troubleshooting ...

Page 159: ...CHAPTER 5 Jumper and Connector Locations ...

Page 160: ...5 2 Mainboard Layout 5 3 Clearing Password Check and BIOS Recovery 5 5 Clearing the BIOS Passwords 5 5 Performing a BIOS Recovery 5 6 ...

Page 161: ...p No Code Component No Code Component 1 MSATA1 mSATA Connector 7 CARD1 Card reader connector 2 PCH1 Mobile Intel HM77 Chipset 8 RAM1 8 Onboard memory 9 BTY1 Battery connector 3 CPU1 CPU 10 SPK1 Speaker connector 4 WLAN1 WLAN 11 PW1 Power button 5 USB USB 3 0 port 12 LOUT1 Mic Headphone port 6 USB USB 3 0 port 13 HDMI1 HDMI connector ...

Page 162: ...ard Bottom No Code Component 1 EDP1 LCD connector 2 L_DB1 LED connector 3 CCD1 Camera and touch screen connector 4 H_DB1 DMIC small board connector 5 TP1 Touchpad connector 6 KB1 Keyboard connector 7 FAN2 Small fan connector 8 FAN1 Big fan connector 9 EL1 EL small board connector ...

Page 163: ...3 7 3 Perform the Removing the Battery Pack procedure described on page 3 8 4 Perform the Removing the M SATA Board procedure described on page 3 15 5 Locate the G2201 gap 6 Use an electrical conductivity tool to short the two contacts on the hardware gap together 7 While resting the tool on the two contacts plug one end of the AC adapter into the DC in jack and plug one end to an electrical outle...

Page 164: ...dows XP Vista WIN 7 or 8 OS 1 Prepare a removable USB flash drive 2 Transfer the HeliumX64 fd file in the USB flash drive s root directory 3 Eject and reconnect the USB flash drive from the computer Performing a BIOS recovery 0 NOTE NOTE Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process The function hotkey sequen...

Page 165: ...CHAPTER 6 FRU List ...

Page 166: ...6 2 Aspire S7 391 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 ...

Page 167: ...eb or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to retur...

Page 168: ... S7 391 Exploded Diagrams 0 Main Assembly 0 Figure 6 1 Main Assembly Exploded Diagram Table 6 1 Main Assembly Exploded Diagram No Description Part Number 1 Keyboard 90 4WE07 C1D 2 Touchpad Glass 3 Touchpad Board 4 Touchpad Bracket 60 4WE04 001 ...

Page 169: ...1 8 Antenna Holder 60 4WE03 001 9 Hold Sensor Board 55 4WE 03 D02G 10 Battery KT 00403 009 11 Thermal Module 12 Speaker Module 23 40A77 001 13 EL Backlight Board Module 14 M SATA Board 15 Mainboard 16 Dummy Card 42 4WE06 001 17 Lower Case Assembly 60 4WE06 003 Table 6 1 Main Assembly Exploded Diagram No Description Part Number ...

Page 170: ... TOUCHPAD TP SUPPORT ASSY 6K M3EN1 001 TOUCHPAD EMC SA157A 1600 RESERVE STORM DMIC BD 10L 12763 1 PD D 55 M3EN1 001 STORM KBEL BD 10L 12764 1 PD D 55 M3EN1 002 STORM LS BD 10L 12759 1 PD D RESERVE STORM LS BD 4L 12803 1 D RESERVE CABLES 1 0M ARGENTINA WHITE IS CT RC 27 M3EN1 013 1 0M AUSTRALIA WITH LABEL WHITE IS CT RC 27 M3EN1 012 1 0M BRAZIL WHITE IS CT RC 27 M3EN1 015 1 0M CN H05VV F WHITE IS C...

Page 171: ...09 1 0M SWISS H05VV F WHITE IS CT RC 27 M3EN1 010 1 0M TWN VCTF WHITE IS CT RC 27 M3EN1 011 1 0M UK H05VV F WHITE IS CT RC 27 M3EN1 003 1 0M USA SPT 2 WHITE IS CT RC 27 M3EN1 001 C A HDMI TO VGA CABLE NC 23811 008 C A USB TO ETHERNET CABLE NC 23811 00A STORM DC IN CABLE 50 M3EN1 005 STORM ELB FFC GILDED 50 M3EN1 002 STORM HOLD SENSOR FFC GILDED 50 M3EN1 001 STORM LED FPC 50 M3EN1 003 STORM TP FFC ...

Page 172: ...SE ASSY 60 M3EN1 001 60 STORM LCM FRAME ASSY PD RESERVE 60 STORM TP ASSY RESERVE 60 STORM UCASE ASSY 60 M3EN1 002 STORM DC JACK BRACKET 33 M3EN1 001 STORM DUMMY CARD 42 M3EN1 002 STORM LCD A GLASS RESERVE FAN Fan 40x40 SUNON STORM 23 M3EN1 001 FAN SUNON 30X30 STORM 23 M3EN1 002 Category Description Acer Part No ...

Page 173: ...F KB MP 12C53A0J442 AR STORM 67KEY NK I1113 002 KB MP 12C53GRJ442 GK STORM 67KEY NK I1113 00C KB MP 12C53HBJ442 HB STORM 67KEY NK I1113 00V KB MP 12C53K0J442 KR STORM 67KEY NK I1113 00G KB MP 12C53RCJ442 CH STORM 67KEY NK I1113 007 KB MP 12C53SUJ442 RU STORM 67KEY NK I1113 00L KB MP 12C53T0J442 TH STORM 67KEY NK I1113 00R KB MP 12C53U4J442 USI STORM 67KEY NK I1113 00U KB MP 12C56AFJ442 FR AR STORM...

Page 174: ...MP 12C56I0J442 IT STORM 68KEY NK I1113 00E KB MP 12C56N0J442 NO STORM 68KEY NK I1113 00J KB MP 12C56P0J442 PO STORM 68KEY NK I1113 00K KB MP 12C56PAJ442 BR STORM 68KEY NK I1113 004 KB MP 12C56S0J442 SW STORM 68KEY NK I1113 00P KB MP 12C56SAJ442 SLO CRO STORM 68KEY NK I1113 00M KB MP 12C56TQJ442 TR STORM 68KEY NK I1113 00S LCD ASSY STORM TOUCH LCD MODULE 6M M3EN1 001 LCD 13 3 FHD AU WITH TOUCH TPK ...

Page 175: ...7 M3EN1 005 STORM_EMI_GASKET_A_CONDUCTIV E 47 M3EN1 001 T PAD GRHM_107 16 1 3MM STORM EAPUS 47 M3EN1 003 T PAD T FLEX620_107 16 0 5MM STORM LAIRD 47 M3EN1 002 WIPING KB CLOTH ULTRA BOOK 315 X 200 0 2 NC 23511 006 POINTING DEVICE MOUSE DARFON 9Z Q3J88 A10 WIRELESS LASER NC 20711 004 SCREWS SCREW M1 2L1 0 D3 3 H0 25 BZN 86 M3EN1 006 SCREW M2L3 D4 0 H0 8 NI 86 M3EN1 005 SCREW M2L3 5 CONCENTRIC SUS410...

Page 176: ...6 12 FRU Field Replaceable Unit List SPEAKER SPEAKER STORM FG 23 M3EN1 003 Category Description Acer Part No ...

Page 177: ...CHAPTER 7 Test Compatible Components ...

Page 178: ...7 2 Microsoft Windows 7 Environment Test 7 3 ...

Page 179: ...1 1x3 0x7 5 Yellow PA 1650 80AW LF white edition Non HF KP 06503 007 10001023 LITE ON 65W_HF Adapter LITE ON 65W_HF 19V 1 1x3 0x7 5 Yellow PA 1650 80AW LF HF 65W BV white edition KP 06503 006 Battery 60001921 SANYO 4CELL2 34 Battery SANYO AP12F3J for embedded type Li Polymar 2S2P SANYO 4 cell 2340mAh Main COMMON KT 00403 009 60004864 DARFON 4CELL2 5 Battery DARFON AL12C Li Ion 4S1P SANYO 4 cell 25...

Page 180: ...AUO N13 3FHDSSRI TP LED Touch Panel AUO 13 3 FHD None Glare B133HAN03 0 LF 340nit 25ms 500 1 eDP1 2 PSR TP soda0 5t deco W Elan KL 13305 005 Memory 60004668 ELPIDA CM4GbIIIL Memory Chip ELPIDA DDR3L 1333 4GB EDJ4216EBBG DJ F LF HF 256 16 1 35v 38nm KM 4GB09 003 60002045 HYNIX CM4GbIIIL Memory Chip HYNIX DDR3L 1333 4GB H5TC4G63MFR H9A LF HF 256 16 38nm KM 4GB0G 002 60002041 QIMONDA OB4GBIII 256x1 6...

Page 181: ...U 10001044 CHICONY HD_SS Chicony HD_SS CH_SONY119_SP NC 21411 00C Card Reader 10000981 MISC 2 in 1 card reader 2 in 1 card reader CR 21500 030 Software 10000981 MISC McAfee Antivirus application McAfee SR 23900 001 TPM PLM00030 Nuvoton NPCT420R IC Nuvoton NPCT420R IC TPM FW v3 69 TCG 1 2 rev 116 TxT compliance with EK embedded NC 22911 001 Miscellaneous 10000981 MISC Ambient Light Sensor_2 Ambient...

Page 182: ...95 ONE TIME VENDER Mouse Mouse MS 20700 005 820123 DARFON Mouse_MT1BF Acer Mouse Bluetooth Darfon MT1BF White Acer Logo White Acer Logo NC 20711 004 10001012 COMPAL Wiping KB Cloth 006 Wiping KB Cloth Ultra Book 315 x 200 0 2mm White 006 NC 23511 006 10000981 MISC CP3ISV2G Elantech Touchpad CP3ISV2G NC 24611 008 10001028 QUANTA Normal Outter Carton Outer Carton Dummy PN Outer Carton V1 NC OUT11 01...

Page 183: ...CHAPTER 8 Online Support Information ...

Page 184: ...8 2 Online Support Information 8 3 ...

Page 185: ...rs can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s Intern...

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