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Acer AR320 F1 Series, User Manual

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Acer AR320 F1 Series User Manual Download Page 110

 5 System troubleshooting

92

Verifying the condition of the storage devices

As POST determines the system configuration, it tests for the presence 
of each mass storage device installed in the system. As each device is 
checked, its activity indicator should turn on green briefly. Check the 
activity indicators for the hard drive(s), DVD-ROM drive, and any other 
device you may have installed. 

If any of these indicators fail to light up, refer to related problems 
listed in the Specific problems and corrective actions section.

Confirming loading of the operating system

Once the system boots up, the operating system prompt appears on 
the screen. The prompt varies according to the operating system. If the 
operating system prompt does not appear, see “No characters appear 
on the display monitor.” on page 96.

Summary of Contents for AR320 F1 Series

Page 1: ...AR320 F1 Series User Guide ...

Page 2: ...Model Number Serial Number Purchase Date Place of Purchase 2010 All Rights Reserved Acer AR320 F1 Series User Guide Acer AR320 F1 ...

Page 3: ...rom the system by unplugging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the power cord from the electrical outlet Warnings Restricted access location location for equipm...

Page 4: ...ed from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does...

Page 5: ... the wall outlet and refer servicing to qualified service personnel when The power cord or plug is damaged cut or frayed Liquid was spilled into the product The product was exposed to rain or water The product has been dropped or the case has been damaged The product exhibits a distinct change in performance indicating a need for service The product does not operate normally after following the op...

Page 6: ... check www lamprecycle org Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use Users are also at risk of physical injury after long hours of working in front of a computer Long work periods bad posture poor work habits stress inadequate working conditions personal health and other factors greatly increase the risk of physical injury I...

Page 7: ...wearing incorrect glasses or contact lenses glare excessive room lighting poorly focused screens very small typefaces and low contrast displays could stress your eyes The following sections provide suggestions on how to reduce eyestrain Eyes Rest your eyes frequently Give your eyes regular breaks by looking away from the monitor and focusing on a distant point Blink frequently to keep your eyes fr...

Page 8: ...iewing angle Avoid looking at bright light sources such as open windows for extended periods of time Developing good work habits Develop the following work habits to make your computer use more relaxing and productive Take short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body ...

Page 9: ...ent or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with F...

Page 10: ...n to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 2 This equipment is not capable under all...

Page 11: ... other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the telecom Fault Service 8 This equipment may not provide for the effective hand over of a call to another device connected to the same line 9 Under power failure conditions this appliance may not operate Please ensure that a separate telephone ...

Page 12: ...mation is for models with wireless LAN and or Bluetooth only General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Depending on configurations this product may or may not contain wireless radio devices such as wireless LAN and or Bluetooth modules Declaration of Conformity for EU countries Hereby Acer dec...

Page 13: ...ns by meeting strict energy efficient guidelines set by the U S Environmental Protection Agency Acer is committed to offer products and services worldwide that help customers save money conserve energy and improve the quality of our environment The more energy we can save through higher energy efficiency the more we reduce greenhouse gases and the risks of climate change For more information go to...

Page 14: ...xiv ...

Page 15: ...f the system 19 3 System upgrades 21 Installation precautions 22 ESD precautions 22 Pre installation instructions 22 Post installation instructions 23 Configuring the storage devices 24 Accessing the drive bays 24 Guidelines for configuring hard disk drives 24 Determining the drive status 25 Removing and installing a hard disk drive 25 Installing an additional hard disk drive with carrier 26 Openi...

Page 16: ...set Configuration 70 System Acoustic Performance Configuration 72 Power menu 74 Security menu 76 Setting a system password 78 Changing a system password 78 Removing a system password 78 Server Management menu 79 System Information 80 Console Redirection 81 Event Log Configuration 82 Boot menu 84 Exit menu 85 5 System troubleshooting 87 Resetting the system 88 Initial system startup problems 88 BIO...

Page 17: ... into the rack 110 Appendix C Acer Smart Console 115 Using Acer Smart Console 116 Software Installation 117 Prerequisites on remote management PC 117 Installing the Java Tool 117 Installing the UPnP tool 118 Using the UPnP tool to search for a server 119 Configuring the BMC NIC settings 121 Accessing Acer Smart Console 123 Acer Smart Console user interface 125 System status indicator 125 System In...

Page 18: ...xviii ...

Page 19: ...1 System tour ...

Page 20: ...erred ECC and Register DIMMs up to 1333 MHz in speed This server has two PCI E IO connectors to support two low profile PCIE cards onboard Intel SATA software RAID that supports RAID levels 0 1 5 and 10 onboard BMC iKVM feature and integrated VGA with 32 MB memory This server supports one slim type optical device and a maximum of four hot swappable 3 5 inch SATA SAS hard disk drives The AR320 deli...

Page 21: ... 1 USB 2 0 ports 8 System ID button 2 HDD activity indicator 9 Power button 3 Power indicator 10 Optical drive bay 4 LAN1 activity indicator 11 Hot plug HDD activity indicator 5 LAN2 activity indicator 12 Hot plug HDD status indicator 6 System ID indicator 13 3 5 inch hard disk drive HDD bays 7 Status fault indicator 14 Rack handles ...

Page 22: ...z at 50 duty cycle System ready but some CPU functions and DIMM may be degraded or damaged Amber On Critical alarm critical failure in power module voltage power supply temperature and voltage etc Amber Blink 1 Hz at 50 duty cycle Non critical alarm non critical failures in temperature voltage etc N A Off System not ready Post error NMI event CPU or terminator missing etc LAN activity indicators L...

Page 23: ...dule cord socket 2 PS 2 mouse port 3 Serial port 4 Gigabit LAN ports 10 100 1000 Mbps 5 Low profile PCI Express 2 0 x8 expansion slots 6 System ID switch 7 Server management port RJ 45 10 100 Mbps 8 USB 2 0 ports 9 Monitor port 10 PS 2 keyboard port ...

Page 24: ... LED state Status System ID indicator N A Off Normal Blue On System ID button pressed LED indicator LED color LED state Status RJ 45 LED Left N A Off No connection or 10 Mbps Green On 100 Mbps Amber On 1000 Mbps RJ 45 LED Right Yellow On Active connection Yellow Blinking Transmit Receive activity ...

Page 25: ...7 Internal components No Component 1 Hard disk drives 2 System fan modules 3 Memory modules 4 Air duct 5 PCI riser board bracket assembly 6 Mainboard 7 Power supply module ...

Page 26: ...becomes accessible once you open the system It should look like the figure shown below No Code Description 1 KB MS PS 2 mouse port top PS 2 keyboard port bottom 2 COM1 VGA Serial port top VGA port bottom 3 GLAN1 LAN1 port top USB ports bottom ...

Page 27: ...IMM 1B DIMM 1C DDR3 DIMM slots 11 U1 Processor socket 12 BAT Battery 13 IPMB IPMB header for an IPMI card 14 Select jumpers 15 NMI_BTN NMI button 16 BPB_SMBUS Backplane board system management bus SMBUS connector 17 U2 Intel 3420 PCH chipset 18 SATA0 3 Mini SAS port supports 4 ports SATA only 19 SATA4 SATA 4 port 20 SATA5 SATA 5 port 21 CASE_OPEN Chassis intrusion header 22 SB_PANEL Front control ...

Page 28: ...1 Front USB1 cable connector 25 USB2 Internal USB connector 26 COM2 Connects to serial port 27 PCI3 PCI E x16 slot 28 U28 BMC controller No Code Jumper Default Setting 1 BIOS_WP BIOS data writeprotect 1 2 Close Normal default setting 2 3 Close BIOS write protect No Code Description ...

Page 29: ...BIOS recovery 1 2 Close Normal default setting 2 3 Close Enable BIOS recovery 4 CLR_CMOS1 Clear CMOS 1 2 Close Normal default setting 2 3 Close Clear CMOS No Code Description 1 P2 8 pin ATX power conector 2 J2 SMBUS connector Connects to mainboard or RAID card 3 CD ROM_PW1 ODD power connector 4 SGPIO_JP1 SGPIO connector 5 J12 MG9082 upgrade debug header 6 SATA0 3 Mini SAS port supports 4 ports No ...

Page 30: ...stem tour 12 7 18 FAN_1A FAN_1B FAN_2A FAN_2B FAN_3A FAN_3B FAN_4A FAN_4B FAN_5A FAN_5B FAN_6A FAN_6B Fan connectors 19 22 SATA SAS_3 SATA SAS_2 SATA SAS_1 SATA SAS_0 SATA 0 3 connectors No Code Description ...

Page 31: ...2 System setup ...

Page 32: ...nded power outlet Clean and dust free Stable surface free from vibration Well ventilated and away from sources of heat Protected from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Package contents Ensure you have the following items Acer AR320 system Acer AR320 accessory box If any of the above items is damaged or missing contact your ...

Page 33: ...the system to an incorrect voltage source Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Front connections Rear connections Note Consult the operating system manual for information on how to configure the network setup ...

Page 34: ...onitor After that a series of POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button s go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred The power indicator...

Page 35: ... to the power source and to the AC input connector No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet befor...

Page 36: ...sc facing upward Note When handling the disc hold it by the edges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD ROM drive 5 Gently press the dri...

Page 37: ...elated user documentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down window then click on OK To turn off the system via hardware If you cannot shut down the server using the software press and hold the power button for at least four seconds Quickly pressing the b...

Page 38: ...2 System setup 20 ...

Page 39: ...3 System upgrades ...

Page 40: ...always be laid with the assembly side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing Pre installation instructions Per...

Page 41: ...en handling a server component Post installation instructions Perform the steps below after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall all components or cable that have been previously removed 3 Reinstall the top cover 4 Reconnect the necessary cables 5 Turn on the system ...

Page 42: ...ckplane do not touch the backplane with any metal objects and make sure no cables touch the backplane Also regardless of how many SATA drives are installed all four drive carriers must remain in the chassis to maintain proper airflow Guidelines for configuring hard disk drives Observe these guidelines when replacing or installing a hard disk drive Use only qualified SAS or SATA HDDs To purchase a ...

Page 43: ...e Removing a hard disk drive with carrier If you intend to replace a HDD and need to remove the old drive proceed to the instructions below 1 Observe the ESD precautions described on page 22 Description Green Red Onboard SATA or RAID card without SGPIO support HDD present On Off HDD access Blink Off LSI RAID card with SGPIO support HDD present no access On Off HDD access Blink Off HDD failure On O...

Page 44: ... and slide the carrier from the server 3 Observe the post installation instructions described on page 23 Installing an additional hard disk drive with carrier If you intend to install an additional HDD you first need to remove the hard disk drive cover from the hard drive bay 1 Observe the ESD precautions described on page 22 2 Remove the hard disk drive cover ...

Page 45: ...ive bay 4 Install the hard disk drive with carrier 1 Use the lever to push the HDD carrier in the empty bay until it locks into place 2 Close the HDD carrier lever 3 Lock the HDD carrier 5 Follow the same steps for installing additional hard disks ...

Page 46: ...ades 28 6 If you have no plans of installing a new HDD to the server you must reinstall the blank HDD carrier or HDD cover to maintain proper airflow 7 Observe the post installation instructions described on page 23 ...

Page 47: ...cess the system s internal components Refer to the following sections for instructions Removing the top cover Note Observe the ESD precautions and pre installation instructions described on page 22 1 Press and hold the two release buttons 2 Slide the cover toward the rear of the chassis 3 Lift the cover off the chassis 4 Put the top cover aside for reinstallation later Installing the top cover 1 P...

Page 48: ...The system supports a slim SATA optical drive 1 Observe the ESD precautions described on page 22 2 Perform the pre installation instructions described on page 22 3 Remove the top cover See page 29 4 Use a screwdriver to remove the screw 1 on the ODD bracket 5 Remove the ODD bracket 2 6 Push the ODD cover plate to the left 3 and pull it out of the system 4 7 Insert a new drive 1 The drive is proper...

Page 49: ...ith the air duct installed to ensure reliable and continued operation You need to remove the air duct to perform the following procedures Removing and installing a processor Removing and installing a memory module Removing the air duct 1 Observe the ESD precautions described on page 22 2 Perform the pre installation instructions described on page 22 3 Remove the top cover See page 29 4 Lift the ai...

Page 50: ...page 22 2 Perform the pre installation instructions described on page 22 3 Remove the top cover See page 29 4 Place the air duct on the chassis so that the tabs on the air duct align with the slots on the chassis Caution Do not pinch or unplug cables that may be near or under the air duct ...

Page 51: ...ctions described on page 22 Warning The system fans become very hot when the system is on Allow it to cool off first before handling 2 Remove the top chassis cover while the system is still running to determine which of the fans has failed 3 Remove the fan module 1 Disconnect the fan cable 2 Pull the fan up and away from the chassis 4 Install the new fan module 1 To install a new fan module into F...

Page 52: ...nging any hardware components Make sure that you install the processor into the CPU socket before you install the CPU heatsink If you buy a CPU separately make sure that you use an Intel certified multidirectional heatsink only Make sure to install the serverboard into the chassis before you install the CPU heatsink When receiving a serverboard without a processor pre installed make sure that the ...

Page 53: ...D precautions described on page 22 2 Perform the pre installation instructions described on page 22 3 Remove power from the system and unplug the AC power cord from the power supply 4 Remove the top cover See page 29 5 Using a screwdriver loosen the four heatsink screws 1 from the mainboard 6 Lift the heatsink 2 away from the processor 7 Lay down the heatsink in an upright position with the therma...

Page 54: ...ns described on page 22 3 Remove power from the system and unplug the AC power cord from the power supply 4 Do not apply any thermal grease to the heatsink fan assembly or the processor die the required amount has already been applied 5 Place the heatsink on top of the CPU so that the four mounting holes are aligned with those on the preinstalled heatsink retention mechanism 6 Tighten the four scr...

Page 55: ...the system will fail to boot Before removing the processor make sure to back up all important system files Handle the processor and the heatsink fan assembly carefully Damage to either may prevent the system from functioning properly Replacing the processor Warning The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Perform the pre installation instruc...

Page 56: ... 38 2 Rotate the load lever to the fully open position until the retention plate is completely lifted 3 Grasp the processor by its edges and lift it out of its socket 4 Store the old processor inside an anti static bag ...

Page 57: ...ert it in the socket Make sure that the alignment tabs on the socket fit the two notches located on the edges of the processor The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins 2 Close the retention plate 3 Slide the retention plate tab under the retention knob ...

Page 58: ...d thermal grease from both the heat sink and the processor socket retention plate 2 Apply a thin layer of an approved thermal interface material before installing the heat sink Make sure that only a very thin layer is applied so that both contact surfaces are still visible 7 Install the heatsink see Installing a heatsink on page 36 8 Observe the post installation instructions described on page 23 ...

Page 59: ...ing on the type of processor installed the system can support up to six RDIMM modules for Intel Xeon X3400 series or L3426 processor or four UDIMM modules for Xeon X3400 series L3426 Core i3 Series Pentium or L3406 processor For all memory modes slot A in each channel should be populated first and then slot B If slot A is empty then slots B and C cannot be used It is recommended to populate DIMM s...

Page 60: ...rrespond to the above tables 3 DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 Use single and dual rank RDIMMs only for Configuration D 7 RDIMM is only supported by Intel Xeon X3400 series and L3426 CPU Channel 1 DIMM slots Channel 2 DIMM slots Notes Configuration 1C 1B 1A 2C 2B 2A A X B X X C X X X X...

Page 61: ... supports DIMM organized by 1 Gb or 2 Gb DRAM chips Rank 1R Single Rank 2R Dual Rank 4R Quad Rank Notes If quad rank DIMM is used a maximum of only two DIMMs per channel can be supported It is not recommend to mix DIMMs with different ranks in one system Bit Organization This platform supports x4 and x8 But x4 is only supported by Xeon X3400 series CPU Speed PC3 6400 DDR3 800 PC3 8500 DDR3 1066 PC...

Page 62: ...dule at both ends to seat it fully in the slot If you insert an DIMM but it does not fit easily in the slot you have inserted it incorrectly Reverse the orientation of the module and insert it again 2 Firmly press the holding clips inward to lock the DIMM in place If the holding clips do not close the DIMM is not properly inserted 3 Observe the post installation instructions described on page 23 T...

Page 63: ...stallation instructions described on page 22 2 Remove the memory module 1 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 2 Gently pull the DIMM upward to remove it from the DIMM slot 3 If you intend to install a new DIMM refer to the previous section otherwise observe the post installation instructions described on page 23 ...

Page 64: ... profile PCI Express cards on the left and right slots Installing a PCI Express card on the left slot 1 Perform the pre installation instructions described on page 22 2 Remove the screw that secures the PCI expansion slot bracket to the server 3 Lift to remove the PCI slot bracket 4 Remove the screw that secures the PCI slot shield Store the screw for reassembly later ...

Page 65: ...47 5 Pull out the left PCI slot shield and store it for reassembly later 6 Install the SAS card into the left slot and secure the card with the screw ...

Page 66: ... the PCI slot bracket and secure with the screw 8 Connect the appropriate cables to the card and make sure the cables are routed correctly as follows For LSI 8204ELP SAS card 1 Connect the SAS cable to the SAS connector on the card ...

Page 67: ... cable 2 to the iBBU connecor on the card 3 Connect the SAS cable 3 to the SAS connector on the card Installing a PCI Express card on the right slot 1 Perform the pre installation instructions described on page 22 2 Remove the screw that secures the PCI expansion slot bracket to the server ...

Page 68: ...em upgrades 50 3 Lift to remove the PCI slot bracket 4 Remove the screw that secures the PCI slot shield Store the screw for reassembly later 5 Pull out the right slot shield and store it for reassembly later ...

Page 69: ...press card into the right slot and secure the card with the screw 7 Insert the PCI slot bracket and secure with the screw 8 Connect the appropriate cables to the card and make sure the cables are routed correctly as follows ...

Page 70: ...3 System upgrades 52 For LSI 8204ELP SAS card 1 Connect the SAS cable to the SAS connector on the card Note The right slot does not support the installation of the LSI 8708EM2 SAS card ...

Page 71: ...4 System BIOS ...

Page 72: ...Setup message to make changes to the BIOS setup Note If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration...

Page 73: ...rt the server The Setup Main menu will be displayed showing the menu bar Use the left and right arrow keys to move between selections on the menu bar BIOS setup primary menus The tabs on the Setup menu bar correspond to the seven primary BIOS Setup menus namely Main Advanced Power Security Server Management Boot Exit In the descriptive table following each of the menu screenshots settings in boldf...

Page 74: ...the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu Note Grayed out fields are not user configurable Enter key Display a submenu screen Note Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu...

Page 75: ...Type Core Frequency Count Technical specifications for the installed processor Memory Size Total size of extended memory detected during POST Quiet Boot Allows the bootup screen options to be modified between POST messages or the OEM logo Select Disabled to display the POST messages Select Enabled to display the OEM logo instead of the normal POST messages Enabled Disabled ...

Page 76: ...r not to pause POST when a boot up error is detected All But Keyboard No Errors System Date Sets the date following the weekday month day year format System Time Sets the system time following the hour minute second format Parameter Description Option ...

Page 77: ...59 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen ...

Page 78: ...ing Technology Select whether to enable the Intel HyperThreading HT Technology function HT enables to host operating system to view a single physical processor to appear as two logical processors This can boost performance in OS and applications that are HT compliant Enabled Disabled ...

Page 79: ...Monitor function a CPU overheating protection function When enabled the CPU core frequency and voltage will be reduced when the CPU is overheated Enabled Disabled Active Processor Cores Sets the active processor core One Core Two cores Max Core Intel Virtualization Technology Select Enabled to use Virtualization Technology VT to allow one platform to run multiple operating systems and applications...

Page 80: ...ner to improve CPU performance Enabled Disabled Adjacent Cache Line Prefetch When enabled cache lines are fetched in pairs When disabled only the required cache line is fetched Enabled Disabled CPU Thermal Trip The CPU thermal trip occurs whenever the processor temperature exceeds determined threshold Enabled Disabled BMC Action for CPU Thermal Trip Determines the BMC Action for CPU Thermal Trip P...

Page 81: ...63 Processor Information Maximum Frequency L2 L3 Cache Size CPUID Register Technical specifications for the installed processor Parameter Description Options ...

Page 82: ...ry detected during POST Memory Frequency Total memory frequency detected during POST DIMM Information DIMM 1A 1B 1C 2A 2B 2C slots The size of memory installed on each of the DDR3 DIMM slots Memory Retest Select whether to delete the historical memory data log System memory will be retested on the next boot up Yes No Memory Control Setting Memory control setting Auto Manual ...

Page 83: ...65 ATA Controller Configuration Parameter Description Options Serial ATA Enables or disables the Serial ATA Enabled Disabled ...

Page 84: ... the SATA controller enables both its RAID and AHCI functions You are allowed to access the RAID setup utility at boot time IDE RAID ACHI SATA Port 0 1 2 3 4 5 Press Enter to configure the advanced HDD Type Press the space bar to configure this parameter Auto None CD ROM Other ATAPI User Multisector Transfer Specifies the number of sectors per block for multiple sector transfers Disabled 2 Sectors...

Page 85: ...from the drive Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3 DMA 1 FPIO 4 DMA 2 Ultra DMA Mode Selects the Ultra DMA mode for moving data to from the drive Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Mode 6 Parameter Description Options ...

Page 86: ... the serial port settings When set to Auto the system allows the server BIOS or OS to select a configuration When set to Disabled the system will not display any configuration for the serial port Enabled Disabled Auto Base I O Address Selects the base I O address and IRQ setting for the selected serial port 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 ...

Page 87: ...d PCI slot Enabled Disabled Onboard LAN iSCSI Boot ROM Enables or disables the load of embedded Internet SCSI option ROM for the onboard LAN controller Enabled Disabled Onboard NIC1 NIC2 Enables or disables the onboard LAN controller Onboard LAN iSCSI Boot ROM Enabled Disabled Onboard NIC1 NIC2 ROM Enables or disables the LAN option ROM Enabled Disabled ...

Page 88: ...ription Options Intel VT for Directed IO Intel VT d improves security and reliability of the systems and also improves performance of I O devices in virtualized environment Enables or disables Directed IO supporting Intel Virtualization Technology Enabled Disabled ...

Page 89: ...ed Enabled multimedia Timer Enables or disables the onboard graphic device Yes No Interrupt Remapping Enables or disables the Interrupt Remapping Enabled Disabled Coherency Support Enables or disables the Coherency Support Enabled Disabled ATS Enables or disables ATS Enabled Disabled PassThrough DMA Enables or disables PassThrough DMA Enabled Disabled VT d for Port 3 5 Enables and disables VT d su...

Page 90: ...iption Options Open loop Thermal Throttle Enables or disables Open loop Thermal Throttle Enabled Disabled Temperature Chassis inlet Temperature Rise Air speed to the DIMMs System Altitude Pitch between DIMMs User defined items Use the number keys to input the desired value ...

Page 91: ...re hysteresis Temperature guardband Temperature Chassis inlet Temperature Rise Air speed to the DIMMs System Altitude Pitch between DIMMs User defined items Use the number keys to input the desired value FAN Speed Control Enables or disables fan speed control Enabled Disabled Parameter Description Options ...

Page 92: ...em to wake up from an RTC alarm On Off Power On by PCI PCIE Sets the system to wake up when a PCI or PCIE device is detected Enabled Disabled Power On by Modem Ring Sets the system to wake up when an incoming call is detected on the modem Enabled Disabled Wake Up by USB KB Mouse Sets the system to wake up when action on the USB keyboard or mouse is detected Enabled Disabled ...

Page 93: ...e system shuts down due to interruption in AC power When set to Last State the system will return to the active power state prior to the shutdown When set to Stay Off the system remains off after power shutdown Last State Stay Off Power ON Parameter Description Options ...

Page 94: ...ings in the Setup Utility User password Entering this password will allow a user to enter the Setup menus but not have the rights to make changes Power on password When the Password on Boot field is enabled a password will be required to boot up the server Parameter Description Options Supervisor Password Is This parameter indicates whether a supervisor password has been assigned Clear Enabled Use...

Page 95: ...tatus Press Enter to clear the case open status TPM Support TPM stands for Trusted Platform Module A Trusted Platform Module provides function for secure generation of cryptographic keys the ability to limit the use of cryptographic keys as well as a hardware pseudo random number generator Enabled Disabled Current TPM Sate Displays the current TPM State status Change TPM State Changes the TPM stat...

Page 96: ...ys to select a password parameter Set Supervisor Password or Set User Password then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the modified password and close the Setup Utility Removing a system password 1 Use the up down keys to select a pas...

Page 97: ...ation as well as BIOS firmware versions Press Enter to access the related submenu Console Redirection Displays console redirection related settings Press Enter to access the related submenu Event Log Configuration Displays basic system event log information Press Enter to access the related submenu ...

Page 98: ...formation submenu is a simple display page for basic system ID information as well as BIOS firmware versions Items on this window are non configurable Parameter Description Options BMC IP Address Source Configures the BMC IP address source Static DHCP ...

Page 99: ...ion Options BIOS Redirection Port Selects whether to enable console redirection Console redirection enables users to manage the system from a remote location Serial Port A Serial Port B Disabled Flow Control Assigns control for the console redirection flow None XON OFF CTS RTS Baud Rate Selects the baud rate for console redirection 9600 19 2K 38 4K Parameter Description Options ...

Page 100: ...ection after POST On Off Parameter Description Options Assert NMI on SERR Enables the SERR signal to be reported as a critical event via NMI Enabled Disabled Assert NMI on PERR Enables the PERR signal to be reported as a critical event via NMI The Assert NMI on SERR option must also be enabled Enabled Disabled Clear all Event Logs Deletes all DMI event log entries during the next system start up P...

Page 101: ...83 Log POST System Event Logs in to the System Event log when the system boots Enabled Disabled Parameter Description Options ...

Page 102: ... drive priority during system boot up BIOS setup will display an error message if the drive specified is not bootable By default the server searches for boot devices in the following order 1 Hard disk drive 2 Optical disk drive 3 Removable device 4 Network device ...

Page 103: ...changes made and close the BIOS setup Load Setup Defaults Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Discard Changes Discards all changes made in the BIOS ...

Page 104: ...4 System BIOS 86 ...

Page 105: ...5 System troubleshooting ...

Page 106: ...t installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application software on page 95 To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Cold boot reset Turn the system power off and then on This clears system memory res...

Page 107: ...hose which will not allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs Beep code Error message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memory error No memory detected in the system 8 beeps Display memory read write error Video adapter missing or with...

Page 108: ...erly formatted and configured Are the BIOS configuration settings in the BIOS setup utility correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Are the processors fully seated in their mainboard sockets Are all standoffs in the prope...

Page 109: ...ystem power cord is plugged into a properly grounded AC outlet and in the power supply module cord socket 4 Make sure the display monitor and keyboard are correctly connected to the system 5 Turn on the display monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer to the documentation that came with your display monitor 7 If the operating sy...

Page 110: ...ndicators for the hard drive s DVD ROM drive and any other device you may have installed If any of these indicators fail to light up refer to related problems listed in the Specific problems and corrective actions section Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the o...

Page 111: ...in cards and see if the system boots If reboot is successful install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem Make sure that you have properly installed system compliant memory modules and that they are populated according to the system guidelines Make sure that you have installed system compliant processors and that the...

Page 112: ...then remove the disc ODD drive cannot read a disc Do the following Make sure you are using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is unscratched Make sure the ODD drive is properly connected to your system Hard drives are not recognized Do the following Make sure the disk controller is not disabled in the BIOS setup Make sure the drive is com...

Page 113: ...or does not light Do the following Make sure the correct network drivers are loaded on the system Network might be idle Peripheral device connected to a USB connector does not work Do the following Reduce the number of external devices connected to a USB hub Refer to the documentation that came with the device There is problem with the application software Do the following Verify that the software...

Page 114: ...and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the display monitor signal cable properly connected Does this display monitor work correctly if plugged into a different system Remove all add on cards and see if the system boots If reboot is successful install the cards back in one at...

Page 115: ...he changes to take effect 4 If there are still no characters on the screen after you reboot the system reboot it again Take note of the beep codes emitted during POST This information may be required if you seek technical assistance If POST does not emit any beep code and characters still does not appear the display monitor or the video controller may be defective Contact your local representative...

Page 116: ...5 System troubleshooting 98 ...

Page 117: ...Appendix A Server management tools ...

Page 118: ...ons on how to install and use this utility please refer to the Acer Smart Server Manager User Guide Acer Smart Setup Allows you to install your choice of operating system for the server clone system to set up multiple identical servers update the system BIOS and firmware set up BMC and configure RAID for the system hard drives For detailed instructions on this utility please refer to the Acer Smar...

Page 119: ...oad the default settings 5 Exit the configuration utility and press Ctrl Alt Del to reboot the server Creating RAID Volume 1 Select Configuration from the Management Menu 2 Select New Configuration from the Configuration menu An array selection window displays the devices connected to the current controller 3 Press the arrow keys to choose specific physical drives and press the space bar to associ...

Page 120: ...n initialization is complete press Esc to continue 5 Press Esc to return to the Management Menu Assigning a hot spare disk 1 Select Objects from the Management menu 2 Select Physical Drive from Objects All of the HDDs will be listed 3 Select a drive marked as READY and press Enter 4 Select Make Hot Spare and press Enter 5 Select Yes and the selected drive changes from READY to HOTSP 6 Press Esc to...

Page 121: ...rd SATA RAID Configuration Utility press CTRL I when you see RAID BIOS during POST Loading the factory default settings There is no option setting for onboard SATA RAID in RAID BIOS so there is no need to load the factory default settings Creating a RAID 5 volume 1 Select Create RAID Volume 2 The screen displays the CREATE VOLUME MENU 3 Key in the name of the RAID volume 4 Select RAID 5 level 5 Se...

Page 122: ...104 Assigning a hot spare drive The onboard SATA RAID Configuration Utility in POST does not provide the function to assign a hot spare drive To assign a hot spare drive use the onboard SATA RAID utility installed in the operating system ...

Page 123: ...Appendix B Rack mount configuration ...

Page 124: ...ight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the system s Earth ground the ...

Page 125: ...w The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system name plate rating sho...

Page 126: ... configuration 108 System rack installation The server should be mounted into a rack A tool less rack rail kit is available for installing system to a rack cabinet The figure below shows the server in a rack mount position ...

Page 127: ...o the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from the center of the...

Page 128: ...t front inner rails 1 to the hooks on the left and right sides of the server 2 Secure the chassis with six screws 2 as illustrated 3 Attach the rear inner rails to both sides of the server 1 Align the holes on the left and right rear inner rails 3 to the hooks on the left and right sides of the server 2 Secure the chassis with two screws 4 as illustrated 4 Install the mounting rails to the rack po...

Page 129: ...each side to the holes on the rack mount and the front mounting rails Use two metal screws to secure the front mounting rails 1 to the rack 5 Align two washers on each side to the holes on the rack mount and the back mounting rails Use two metal screws to secure the back mounting rails 2 to the rack ...

Page 130: ...ount configuration 112 5 Fully extend the mounting rails 1 on the rack 6 Install the server into the rack Insert the inner rails 2 into the mounting rails then push the server into the rack until you hear a click sound ...

Page 131: ...Appendix B Rack mount configuration 113 7 For security purposes tighthen the left and right thumbscrews to secure the server to the rack as illustrated below ...

Page 132: ...Appendix C Acer Smart Console ...

Page 133: ...onsole in band or out of band Acer Smart Console implements media redirection for the optial drive and floppy drive This feature enables remote installation of the operating system or applications Notification Via SNMP trap and email to inform person or management software when system status changes Platform neutrality Acer Smart Console uses a standard HTTP protocols You can easily use a web brow...

Page 134: ...to install Java in a Windows operating system 1 Go to http www java com 2 Click Download on the upper right corner of the home page 3 Click see all Java downloads 4 Click Windows XP Vista 2000 2003 2008 Online 5 Choose a folder location Save the file to a known location on your computer 6 Click Save 7 Click Yes to replace 8 Verify the following 1 Name of the file is jre 6u12 windows i586 p exe or ...

Page 135: ...file will have a filename similar to the following Download Windows installer NET CLR 2 0 runtime required ZIP 3 7MB The ZIP file will contain an EXE file that will have a filename similar to the following Intel_Tools_4UT_v1768 exe 4 Run the EXE file The Device Spy exe file becomes available The Device Spy exe file contains the Intel Device Spy for UPnP Technologies program Device Spy Intel s Univ...

Page 136: ...UPnP Technologies program onto your remote client system Refer to Installing the UPnP tool on page 118 for more information 2 Run the Intel Device Spy for UPnP Technologies program The name Acer Smart Console devices display on the left pane under the UPnP Devices tree 3 Select Acer Smart Console device to view its properties on the right pane ...

Page 137: ...prompt a window for the user name and password 6 Enter the default user name and password Username root Password superuser 7 Click Login to log on to your Acer Smart Console Note The default user name is root and the default password is superuser Both user name and password are case sensitive and should be entered in lower case each time ...

Page 138: ...nt menu 3 Select System Information then press Enter 4 Select BMC IP Address Source then press Enter 5 Select DHCP 6 Press F10 7 Select Yes to save the modified password and close the Setup Utility Configuring the BMC NIC settings using a static IP address 1 Enter the BIOS setup see Entering BIOS Setup on page 55 2 Select Server Management menu 3 Select System Information then press Enter 4 Select...

Page 139: ...5 Select Static 6 Enter the static IP address in the IP Address field 7 Enter the IP subnet mask and default gateway settings in their respective fields 8 Press F10 9 Select Yes to save the modified password and close the Setup Utility ...

Page 140: ...in the Presentation URL field to connect to your server The system will prompt you to enter the user name and password 4 Enter the root user name and password in the login screen Username root Password superuser 5 Click Login The Acer Smart Console page appears Note The default user name is root and the default password is superuser Both user name and password are case sensitive and should be ente...

Page 141: ...oot user name and password in the login screen Username root Password superuser 3 Click Login The Acer Smart Console page appears Note The default user name is root and the default password is superuser Both user name and password are case sensitive and should be entered in lower case each time Important Logging into the console allows you full administrative rights Once logged in you should chang...

Page 142: ...e system status indicator located in the upper left hand corner of the Acer Smart Console page monitors and displays the system health and stability The system sensors allow you to monitor the system s hardware parameters such as fan performance temperature sensors voltages and power status The following are the different system health statuses that may be displayed on the console The system is in...

Page 143: ...ceable unit Selecting the System Information menu displays the system information and FRU readings options in the left pane System Information Displays general server information such as the power status management network IP and management controller MAC address BMC firmware version and build time FRU revision and SDR revision and allows you to manage the chassis LED indicator ...

Page 144: ...126 FRU Reading Provides information about major system components including chassis mainboard and product information ...

Page 145: ...lated to the server s health such as sensor readings and the event log This menu include two options Sensor Readings and Event Log Sensor Readings Allows you to monitor status of the voltages of the power supply the fan speed processor and system temperature sensors ...

Page 146: ...shold Click Show Thresholds to view the threshold parameters of each sensor It displays the Low Non Recoverable NR High Non Recoverable NR Low Non Critical NC Low Critical Threshold CT High Non Critical NC High Critical Threshold CT threshold information and these items can not be modified When each threshold matches alert level system will send the alert to the specified destinations To configure...

Page 147: ...stem events related to critical hardware components It logs the events when the sensor triggers an abnormal state or is recovering from an abnormal state When the log matches a pre defined alert the system will send out the notification automatically if pre configured ...

Page 148: ...he mouse mode settings configure the network settings configure the remote session settings configure the SMTP email server settings create an SSL certificate and manage users and initiate actions for a sensor alert The Configuration menu include the following configuration options Alerts LDAP Mouse mode Network Remote Session SMTP SSL Certificate Users Event Action ...

Page 149: ...m will send an email or a SNMP Simple Network Management Protocol trap containing the event detail to the designated recipients The Alerts page allows you to do the following Modify Change the email address or the destination server Send Test Alert Sends a test alert to the designated email address Delete Removes the pre set alert destination settings ...

Page 150: ... the Alert Type drop down menu 3 Specify the event severity such as Critical or Warning 4 Enter the IP information 5 Click Save Setting up email notifications 1 On the Alerts page click Modify 2 From the Alert Type menu select e mail 3 Specify the event severity such as Critical or Warning 4 Enter the recipient s email address 5 Enter a subject and message 6 Click Save ...

Page 151: ...unt list and the authentication from the LDAP server and create Acer Smart Console user account from this list Configuring the LDAP settings 1 Click Enable LDAP Authentication on the LDAP Settings page 2 Enter the required information to access the LDAP server 3 Click Save ...

Page 152: ... mouse mode to control your mouse Setting the mouse mode 1 Select a mouse mode from the Mouse Mode page Absolute Select this setting when using a Microsoft Windows operating system Relative Select this setting when using a Linux operating system 2 Click Save ...

Page 153: ...t network parameters You can configure the network settings manually or using DHCP Dynamic Host Configuration Protocol Configuring the network settings 1 On the Network Settings page select whether to obtain an IP address automatically or configure the network settings manually 2 Click Save ...

Page 154: ...e encryption on KVM Keyboard Video Mouse or Media data during a redirection session Configuring the Remote Session settings 1 On the Remote Session page select whether to enable KVM or Media Encryption 2 Select a Virtual Media Attach Mode 3 Click Save ...

Page 155: ...fer Protocol mail server settings Configuring the SMTP settings 1 On the SMTP Setting page select a LAN channel number 2 Enter the IP address of the SMTP server 3 Enter the username and password 4 Enter the email address for sending email notifications 5 Enter the machine name 6 Click Save ...

Page 156: ...ertificate on your system 2 Click Upload Users Allows you to create edit delete and view user accounts from the user list To configure user accounts in the User List page you can select from the following command buttons Delete User Removes the user from the list Modify User Edits the user profile Add User Creates a new user account ...

Page 157: ... table below lists the privilege levels you can assign to a user Privilege level Description No access Users assigned this privilege have the least amount of system access This is considered the lowest privilege level Operator The operator privilege has restricted access All BMC commands are allowed except for the configuration commands that allows the user to change the behavior of the out of ban...

Page 158: ...fying a user account 1 Click Modify User on the Users page 2 Enter the username 3 Enter the password 4 Re enter the password 5 Select a privilege level from the Network Privileges drop down menu 6 Click Modify ...

Page 159: ...ription Global PEF Configuration Enables or disables the power off power reset power cycle action Add PEF Entry Select sensor type and sensor name After the Event Offsets table displays you can select the PEF action and event offsets Current PEF Filters Displays a list of the sensors associated with a component system The list includes sensor type sensor number sensor name and PEF action Delete PE...

Page 160: ...rol KVM Remote Console Redirection Allows you to start the KVM Remote Console utility and remotely manage the server using the monitor mouse and keyboard as if you are connected directly to the server Launching the KVM Remote Console utility 1 Click Launch Console on the Remote Control page The web browser downloads and automatically launches the remote console application and the KVM Remote Conso...

Page 161: ...pplication refer to KVM Remote Console Utility on page 147 Server Power Control Allows you to perform a remote power on power off power cycle and reset of your server Performing a remote power control operation On the Server Power Control page select an option then click Perform Action ...

Page 162: ...pgrading firmware 1 Click Firmware Update on the Maintenance page 2 Click Enter Update Mode The Firmware Upload page appears Note You will not be able to perform any tasks until the upgrade is completed and the device is rebooted 3 Click Browse to locate the firmware image file 4 Click Upload Firmware to upload the image file to the server ...

Page 163: ...DR Update 2 On the SDR Update page click Enter Update Mode The SDR Upload page appears Note You will not be able to perform any tasks until the upgrade is completed and the device is rebooted 3 Click Browse to locate the firmware image file 4 Click Upload SDR to upload the image file to the server ...

Page 164: ...Utility You can launch the KVM Remote Console utility from the Smart Console Remote Control menu The KVM Remote Console utility enables you to control any programs on the server remotely using a local keyboard video and mouse ...

Page 165: ...Video menu includes the following command options Pause Redirection Temporarily pauses the KVM console redirection Resume Redirection Resumes KVM console redirection Refresh Video Reloads the KVM s viewer screen Compression Select a video compression type Options include None Type I Type II Both Full Screen Resizes the screen to full size of the local monitor Exit Closes the KVM s viewer window ...

Page 166: ... to combine with the left Alt key Left Windows Key Select the Hold Down option before typing characters you want to combine with the right Windows key Select the Press and Release option to send a left Windows key keystroke Right Windows Key Select the Hold Down option before typing characters you want to combine with the right Windows key Select the Press and Release option to send a right Window...

Page 167: ...de 256 Kbps 512 Kbps 1 Mbps 10 Mbps and 100 Mbps Keyboard Mouse Encryption Select to enable or disable keyboard mouse encryption Device menu The Device menu allows you to redirect to any of the following device or image CD ROM drive ISO file Floppy USB key Floppy USB key image Help menu The Help menu displays the KVM Remote Console utility version and copyright information ...

Page 168: ...anced Processor Options 60 ATA Controller Configuration 65 Boot menu 84 Console Redirection 81 enter Setup 55 Event Log Configuration 82 Exit menu 85 Main menu 57 Memory Configuration 64 navigation keys 56 PCI Configuration 69 Power menu 74 Processor Configuration 60 Security menu 76 Serial Port Configuration 68 Server Management menu 79 System Acoustics Performance Configuration 72 System Informa...

Page 169: ...es 37 R rack installing 110 rack installation 105 mounting pattern 109 precautions 106 RAID configuration utilities 101 RAID Volume creating 103 rear panel 5 regulations and safety ix fcc notice ix removing air duct 31 memory 45 optical drive 30 processor 37 system fan 33 top cover 29 S safety iii caution iii CD or DVD xi disposal instructions vi mercury advisory vi safety instructions iii serial ...

Page 170: ...ms 94 DVD ROM drive problems 94 hardware diagnostics 91 HDD indicator problem 93 HDD problem 94 initial checklist 90 initial system installation prob lems 88 memory problem 95 network problem 95 power indicator problem 93 processor problem 96 resetting the system 88 software program problem 95 verifying key system lights 92 turning off the system 19 turning on the system 16 power on problems 17 U ...

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