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Acer Altos R5250 Series, User Manual

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Acer Altos R5250 Series User Manual Download Page 106

 5 System troubleshooting

88

Initial system startup problems

Problems that occur at initial system startup are usually caused by an 
incorrect installation or configuration. Hardware failure is a less 
possible cause. If the problem you are experiencing is with a specific 
application, see the "There is problem with the software program" 
section on page 94.

Summary of Contents for Altos R5250 Series

Page 1: ...Acer Altos R5250 Series User s Guide ...

Page 2: ... serial number and model number are recorded on the label affixed to your server All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permissio...

Page 3: ...ound to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful int...

Page 4: ...maintain compliance with FCC regulations Notice Peripheral devices Only peripherals input output devices terminals printers etc certified to comply with the Class A limits may be attached to this equipment Operation with noncertified peripherals is likely to result in interference to radio and TV reception Caution Changes or modifications not expressly approved by the manufacturer could void the u...

Page 5: ...LASE I ADVERTENCIA RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO EVITE EXPONERSE A LOS RAYOS ADVARSEL LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN VARO LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE VARNING LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA SÅTEESEENSTIRRA EJ IN I STRÅLEN VARNING LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN ADVARSEL LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE I...

Page 6: ...uct will continue to comply with these requirements EMC Directive 2004 108 EC amended by conformity with the following harmonized standards EN55022 1998 A1 2000 A2 2003 AS NZS CISPR22 2002 Class A EN55024 1998 A1 2001 A2 2003 EN61000 3 2 2000 A2 2005 Class D EN61000 3 3 1995 A1 2001 Low Voltage Directive 2006 95 EC as attested by conformity with the following harmonized standard EN60950 1 2001 A11...

Page 7: ...of conformity for EU countries Hereby Acer declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Russian regulatory certification compliance ...

Page 8: ...connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the server If the system has multiple sources of power disconnect power from the system by unplugging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment ...

Page 9: ... electrical power This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the...

Page 10: ...y hearing experts to protect your hearing Gradually increase the volume until you can hear it clearly and comfortably and without distortion After setting the volume level do not increase it after your ears adjust Limit the amount of time listening to music at high volume Avoid turning up the volume to block out noisy surroundings Turn the volume down if you can t hear people speaking near you Pro...

Page 11: ...s electronic device into the trash when discarding To minimize pollution and ensure utmost protection of the global environment please recycle For more information on the Waste from Electrical and Electronics Equipment WEEE regulations visit http global acer com about sustainability htm Mercury advisory For projectors or electronic products containing an LCD CRT monitor or display Lamp s inside th...

Page 12: ...these symptoms or any other recurring or persistent discomfort and or pain related to computer use consult a physician immediately and inform your company s health and safety department The following sections provide tips for more comfortable computer use Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor using a footrest or raising your sitting height t...

Page 13: ...l than the top edge of the display so your eyes point downward when looking at the middle of the display Adjust the display brightness and or contrast to a comfortable level for enhanced text readability and graphics clarity Eliminate glare and reflections by placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes shades or blinds...

Page 14: ...e short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short periods take breaks regularly and do some stretching exercises ...

Page 15: ...stem features 3 Performance 3 Mechanical 6 Environmental 6 External and internal structure 7 Front bezel 7 Front panel 8 Rear panel 9 Internal components 10 System boards 11 Mainboard 11 Backplane board 14 System LED indicators 15 Front panel LED indicators 15 Hot plug HDD LED indicator 16 LAN port LED indicators 16 2 System setup 17 Setting up the system 19 Pre installation requirements 19 Connec...

Page 16: ...emory module population guidelines 47 Installing an expansion card 51 Installing the SAS daughter board 53 Installing an BMC module 55 4 System BIOS 57 BIOS overview 59 Entering BIOS setup 60 BIOS setup primary menus 60 BIOS setup navigation keys 61 Main menu 62 Advanced menu 63 Advanced Processor Options 64 Memory Configuration 66 Advanced Chipset Control 67 PCI Configuration 68 I O Device Config...

Page 17: ...ystem 91 Specific problems and corrective actions 92 Appendix A Server management tools 97 Server management overview 99 RAID configuration utilities 100 Onboard SATA RAID Configuration Utility 100 SAS Daughter Board Configuration Utility 102 SAS RAID Daughter Board Configuration Utility 104 Appendix B Rack mount configuration 107 Rack installation information 109 System rack installation 111 Vert...

Page 18: ...xviii ...

Page 19: ...1 System tour ...

Page 20: ...s a feature rich server equipped with numerous high performance features to provide easy server set up remote management highly reliable shared storage and handle more demanding database or high transaction applications ...

Page 21: ...Connect Architecture Hyper Transport Technology AMD64 Technology AMD Virtualization Technology AMD V AMD PowerNow Technology Enhanced virus protection AMD CoolCore Technology Dual Dynamic Power Management DDPM Chipset NVIDIA nForce Professional 3600 media and communication processors MCPs Memory Supports up to sixteen DDR2 667 registered ECC modules Eight DIMM slots per processor Single processor ...

Page 22: ...chipset with 16 MB DDR SDRAM Optional add on graphic card support Networking Two Gigabit Ethernet LAN ports RJ 45 TCP Offload Engine TOE support SATA controller Embedded SATA2 controller Six SATA2 ports Supports integrated SATA software RAID levels 0 1 and 5 Integrated RAID support optional Supports RAID levels 0 and 1E with installation of a SAS daughter board Supports RAID levels 0 1 10 and 5 wi...

Page 23: ...n band and out band server management Operating system and management utilities Operating system options Microsoft Windows Server 2003 Microsoft Windows Server 2003 x64 Edition Red Hat Enterprise Linux 5 0 Red Hat Enterprise Linux 5 0 EM64T SUSE Linux Enterprise Server 10 0 SUSE Linux Enterprise Server 10 0 EM64T Management utilities Acer EasyBUILD 3 Two front USB 2 0 ports PS 2 keyboard port PS 2...

Page 24: ...ion Rack mount 1U tray less setup option Weight 16 8 kg 37 04 lbs Dimensions Height 43 2 mm 1 70 in Depth 430 2 mm 16 94 in Width 677 6 mm 26 68 in Environmental Temperature Operating 10 to 35 C with the maximum rate of change not to exceed 10 per hour Non operating 40 to 70 C Humidity non operating 90 non condensing 35 C Vibration operating Half sine 2g peak 11 m sec System cooling 2081 5 BTU hou...

Page 25: ...s The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed The front bezel is removable to allow access to the server s hard drives peripheral device and control panel For details on how to remove the front bezel see To remove the front bezel section on page 29 ...

Page 26: ... indicators G HDD activity indicator H Status fault indicator I System ID button Toggles the front panel ID LED and the mainboard system ID LED on and off The mainboard system ID LED is visible through the rear of the chassis and allows you to locate the server you re working on from behind a rack of servers J Power sleep button Toggles the system power on and off This button also functions as a s...

Page 27: ...nt A Power supply module B Power supply cooling fan C PS2 mouse port D PS2 keyboard port E Serial port F Monitor port G USB 2 0 ports H Gigabit LAN ports 10 100 1000 Mbps I System ID button J PCI slot cover G E F A B C D H I J ...

Page 28: ...1 System tour 10 Internal components Item Component A System fan modules B SAS RAID or SAS daughter board slot C PCI riser card D Air duct E Power supply ...

Page 29: ...11 System boards Mainboard The mainboard becomes accessible once you open the system It should look like the figure shown below 1 2 5 0 3 4 ...

Page 30: ...rocessor 2 9 CPU2 Processor 2 socket 10 ATX 12V1 8 pin ATX power connector 11 CPU2_FAN Processor 2 HSF cable connector 12 ATX_L1 24 pin ATX power connector 13 DIMM A1 A4 DIMM B1 B4 DDR2 sockets for processor 1 14 CPU1 Processor 1 socket 15 CPU1_FAN Processor 1 HSF cable connector 16 CLR_CMOS Clear CMOS jumper Close 1 2 Normal CMOS settings default Close 2 3 Clear CMOS 17 BATTERY1 CMOS battery 18 U...

Page 31: ...VIDIA nForce Professional 3600 24 U5 BIOS flash ROM Read Only Memory 25 U23 ITE ITE8716F S I O controller 26 BP2 SAS backplane sensor connector 27 FDD1 FDD cable connector 28 COMB1 Serial port internal 29 IPMB_1 12C_1 IPMB_2 I2C_2 IPMB connector I2C connector 30 F_PANEL1 Front panel LED connector 31 IPMI1 BMC module slot 32 U41 XGI Volari Z9s VGA controller 33 U42 Video memory 34 iButton RAID acti...

Page 32: ...d drives No Description 1 System fan connectors 2 SAS backplane sensor connector 3 5 6 SAS SATA2 data cable connectors 4 SGPIO Serial General Purpose Input Output connector to SAS RAID or SAS daughter board 7 Power cable connector 8 SAS SATA2 HDD connectors 9 Front panel board connector to front panel board 10 Front panel LED connector to mainboard ...

Page 33: ...ain visible even when the bezel door is closed Indicator Color Status Description LAN port 1 2 connection Green On Network connection is established Blinking Network connection is established and is running at supported speed Off Network connection is not established HDD activity Green On HDD is installed and functioning correctly Blinking There is an ongoing HDD activity System ID Blue On System ...

Page 34: ...l mode Amber On Critical system threshold breach Access the Setup utility and view the system event log for details Status Green Amber Description HDD access Blinking Ongoing hot plug HDD activity HDD failure On Hot plug HDD failure HDD rebuild Flashing green amber HDD is rebuilding data Indicator Color Status Description Network speed left Amber On GbE link network access Green On 100 Mbps link n...

Page 35: ...2 System setup ...

Page 36: ...This chapter gives you instructions on how to set up the system Procedures on how to connect peripherals are also explained ...

Page 37: ...ee Stable surface free from vibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos R5250 server system Acer EasyBUILDTM Acer Altos R5250 accessory box If any of the above items are damaged or ...

Page 38: ... peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Note Consult the operating system manual for information on how to configure the network setup ...

Page 39: ...itor After that a series of POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred The power indicator on ...

Page 40: ...nnected to the power source and to the AC input connector No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outle...

Page 41: ...d Note When handling the disc hold it by the edges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD ROM drive 5 Gently press the drive Stop Eject b...

Page 42: ... user documentation To turn off the system via software 1 Press the Ctrl Alt Delete on the attached keyboard or click the Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down window then click on OK To turn off the system via hardware If you cannot shut down the server using the software press the power button for at least four seconds Quickly pressing the button m...

Page 43: ...3 System upgrade ...

Page 44: ...This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system ...

Page 45: ...ecautions before you install a server component Do not remove a component from its protective packaging until you are ready to install it Do not touch the component pins leads or circuitry Components with a Printed Circuit Board PCB assembly should always be laid with the assembly side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wri...

Page 46: ...bles from the power outlets 3 Disconnect all telecommunication cables from their ports 4 Place the system unit on a flat stable surface 5 Open the system according to the instructions on page 29 6 Follow the ESD precautions described in this section when handling a server component Post installation instructions Perform the steps below after installing a server component 1 See to it that all compo...

Page 47: ...tions on page 28 You need to open the server before you can install additional components The front bezel and top cover are removable to allow access to the system s internal components Refer to the following sections for instructions Removing and installing the front bezel To remove the front bezel Grasp the front bezel at the outer edge and pull it straight out ...

Page 48: ...stem upgrade 30 To install the front bezel 1 Line up the center notch on both ends of the bezel with the center guide on the rack handles 2 Slide the front bezel onto the chassis until it clicks into place ...

Page 49: ...re installation instructions described on page 28 2 Remove the screw located on the top cover A 3 Press and hold the release button B then slide the cover toward the back of the chassis and lift the top cover away from the server C 4 Put the top cover aside for reinstallation later ...

Page 50: ...stallation instructions described on page 28 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis 3 Slide the top cover toward the front of the chassis until it is fully closed A 4 Replace the screw on the top cover B ...

Page 51: ...re reliable and continued operation To remove the air duct You will need to remove the air duct to perform the following procedures Removing and installing a processor Removing and installing the memory modules 1 Perform the pre installation instructions described on page 28 2 Lift the air duct from the chassis ...

Page 52: ...over the two processor sockets The front edge of the air duct should touch the front fan module and the top of the installed air duct should be flush with the top of the PCI riser assembly Caution Do not pinch or unplug cables that may be near or under the air duct 3 Observe the post installation instructions described on page 28 ...

Page 53: ...stalled in it or a hard disk carrier cover Determining drive status Each HDD carrier features two status LED indicators to display the hard drive status If you are replacing a failed HDD determine which drive has failed by checking the drive status LED For more information on how to determine the drive status refer to Hot plug HDD LED indicator on page 16 To remove an HDD 1 Observe the ESD precaut...

Page 54: ...sk refer to the next section To install an HDD Note To puchase a HDD carrier contact your local Acer representative 1 Perform steps 1 through 6 described in the To remove an HDD section on page 35 2 If necessary remove the air baffle from the HDD carrier 1 Remove the four screws that secure the air baffle to the HDD carrier A 2 Remove the air baffle from the HDD carrier B 3 Save the air baffle and...

Page 55: ...carrier all the way into the drive bay A Do not push on the lever until it begins to close by itself 6 Use the lever to push the HDD carrier until it docks into place then close the HDD carrier lever B 7 Install the front bezel Perform the instructions described in To install the front bezel section on page 29 8 Setup the new hard drive s RAID configuration For related instructions refer to RAID c...

Page 56: ...om the system and turn off all peripherals devices connected to the server To install a slim line optical drive 1 Perform the pre installation instructions described on page 28 2 Remove the access panel 1 Remove the eight screws that secure the access panel to the chassis A 2 Slide the access panel toward the back of the chassis then pull the panel away from the chassis B 3 Put the access panel as...

Page 57: ...board on the rear of the optical drive C then secure it with the two screws D 5 Align the two holes at the left edge of the optical drive with the cutouts in the chassis then secure it with the two screws E 6 Connect the power F and data G cables to the interposer board E C D E G F ...

Page 58: ...nel 1 Place the access panel on the chassis then slide the panel toward the front of the chassis until it is fully closed A 2 Secure it with the eight screws you removed earlier B 8 Observe the post installation instructions described on page 28 ...

Page 59: ... panel Perform step 2 described in the To install a slim line optical drive section on page 38 4 Disconnect the data and power cables from the rear of the optical drive 5 Remove the two screws that secure the optical drive to the chassis 6 Lift the optical drive from the chassis 7 Remove the two screws at the rear of the optical drive to detach the interposer board 8 Observe the post installation ...

Page 60: ...28 Warning The system fan becomes very hot when the system is on Allow it to cool off first before handling 2 Identify the defective fan 3 Disconnect the system fan cable from the backplane board 4 Grasp the fan and pull it up and away from the chassis 5 Install the new fan by sliding the new fan into the chassis 6 Connect the system fan cable to the fan cable connector on the backplane board 7 Ob...

Page 61: ... system will fail to boot Before removing a processor make sure to back up all important system files When installing a second processor make sure it has same stepping and frequency specifications as the default processor Handle the processor and the heat sink carefully Damage to either may prevent the system from functioning properly To upgrade the default processor 1 Perform the pre installation...

Page 62: ... alcohol pad to wipe off the thermal grease from both the heat sink and the processor socket retention plate 4 Remove the default processor Warning The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Release then lift the load lever A 2 Open the retention plate to expose the socket body B 3 Grasp the processor by its edges and lift it out of its socket...

Page 63: ...3 Engage the load lever back into place C 8 Apply the thermal interface material 1 Use an alcohol pad to wipe off the old thermal grease from both the HSF assembly and the processor socket retention plate 2 Apply a thin layer of an Acer approved thermal interface material before installing the HSF Make sure that only a very thin layer is applied so that both contact surfaces are still visible 9 In...

Page 64: ...crew until each is firmly tightened 10 Observe the post installation instructions described on page 28 To install a second processor 1 Perform steps 1 through 3 of the previous section 2 Prepare the processor 2 socket for installation Refer to steps 4 1 and 4 2 of the previous section 3 Install the new processor Refer to steps 6 and 7 of the previous section 4 Install the heat sink Refer to steps ...

Page 65: ...see To install a second processor section on page 46 When you are using a dual processor server you should employ a paired DIMM configuration by installing modules in the DIMM A B and DIMM C D slots Memory module population guidelines Memory modules must be installed or removed in matched pairs following the slot sequence listed below CPU 1 Populate DIMM slots A1 and B1 first followed by slots A2 ...

Page 66: ...B 2 x 2 GB 16 GB 2 x 4 GB 8 GB 2 x 4 GB 2 x 4 GB 16 GB 2 x 4 GB 2 x 4 GB 2 x 4 GB 24 GB 2 x 4 GB 2 x 4 GB 2 x 4 GB 2 x 4 GB 32 GB DIMM slots Total capacity A1 B1 A2 B2 A3 B3 A4 B4 C1 D1 C2 D2 C3 D3 C4 D4 2 x 1 GB 2 x 1 GB 4 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 8 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 12 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB ...

Page 67: ...n the mainboard 4 Align then insert the DIMMs into the sockets A 5 Press the holding clips inward to lock the DIMM in place B Note The DIMM slot is slotted to ensure proper installation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 6 Observe the post installation instructions described on...

Page 68: ...age 33 3 Press the holding clips on both sides of the DIMM slot outward to release the DIMM A 4 Gently pull the DIMM upward to remove it from the DIMM slot B 5 If you intend to install a new DIMM refer to previous section for related procedure otherwise reinstall the air duct then observe the post installation instructions described on page 28 To reconfigure the system memory The system automatica...

Page 69: ...ser assembly to disengage from the chassis then lift the riser assembly from the chassis B 3 Remove the new expansion card from its packaging handling it by the edges 4 Remove the screw that secures the slot cover to the metal bracket then store it for reassembly later Caution Do not discard the slot cover If the expansion card is removed in the future the slot cover must be reinstalled to maintai...

Page 70: ...ly over the PCI riser slot on the mainboard then push the riser assembly down until the assembly is securely seated C 2 Tighten the thumbscrew to secure the assembly to the chassis D 7 Connect the necessary cables to the PCI card as required 8 Observe the post installation instructions described on page 28 When you turn on the system the BIOS setup automatically detects and assigns resources to th...

Page 71: ... packaging handling it by the edges 4 Connect one end of the SGPIO Serial General Purpose Input Output cable to the backplane SGPIO connector and the other end to the SGPIO connector on the SAS daughter board A 5 Align then insert the gold lined edge of the board into the SAS daughter board slot B Make sure the board properly seated 6 Secure the SAS daughter board to the mainboard with the screw p...

Page 72: ... from its protective packaging handling it by the edges 4 Connect one end of the SGPIO Serial General Purpose Input Output cable to the backplane SGPIO connector and the other end to the SGPIO connector on the SAS RAID daughter board A 5 Align then insert the gold lined edge of the board into the SAS daughter board slot B Make sure the board properly seated 6 Secure the SAS daughter board to the m...

Page 73: ...on instructions described on page 28 2 Remove the SAS daughter board 1 Detach any cables attached to the SAS daughter board 2 Remove the screw that secures the board to chassis A 3 Gently pull the SAS daughter board to remove it from the daughter board slot B 3 Remove the BMC module from its protective packaging 4 If necessary install the two plastic standoffs to the holes on the mainboard ...

Page 74: ...ch on the slot fits the keyed edge of the module A then press the module at both ends to snap the snap the standoff into the matching hole on the module B 6 Reinstall the SAS daughter board 7 Observe the post installation instructions described on page 28 A B ...

Page 75: ...4SystemBIOS ...

Page 76: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Page 77: ...essage to make changes to the BIOS setup Note If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data t...

Page 78: ...need to restart the server The Setup Main menu will be displayed showing the Setup s menu bar Use the left and right arrow keys to move between selections on the menu bar BIOS setup primary menus The tabs on the Setup menu bar correspond to the six primary BIOS Setup menus namely Main Advanced Security Server Boot Exit In the descriptive table following each of the menu screenshots settings in bol...

Page 79: ...rently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu Note Grayed out fields are not user configurable Enter key Display a submenu screen Note Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen...

Page 80: ...Date Set the date following the weekday month day year format BIOS Version Version number of the BIOS setup utility BIOS Date Date when the BIOS setup utility was created Processor CPU Type CPU Speed CPU Count Technical specifications for the installed processor Total Memory Size Total size of system memory detected during POST ...

Page 81: ...63 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen ...

Page 82: ...illion cycles per second The faster the clock the more instructions the CPU can execute per second CPU1 2 ID Processor ID number CPU1 2 L2 Cache Size Processor second level cache size detected during POST Note This field is not shown on the above screenshot AMD Virtualization Technology Select whether to enable or disable the AMD Virtualization Technology VT function VT allows a single platform to...

Page 83: ...ing damage and worm propagation Enabled Disabled PowerNow Technology Select whether to enable the PowerNow Technology function Enabled Disabled Node Interleave Select whether to enable the Node Interleave function Enabled Disabled ACPI SRAT Table Select whether to enable the ACPI SRAT Table function Enabled Disabled Online Spare Select whether to enable the Online Spare function Enabled Disabled P...

Page 84: ...n System Memory Total size of system memory detected during POST Extended Memory Total size of extended memory detected during POST Clear Disabled DIMMs Press Enter to clear disabled DIMMs DIMM Information Displays information about the memory installed in the system ...

Page 85: ... whether to wake up the system using keyboard or mouse Enabled Disabled Wake On Ring Select whether to wake up the system when an incoming call is detected on the modem Enabled Disabled Wake On RTC Alarm Select whether to wake up the system when an RTC alarm is detected Enabled Disabled ...

Page 86: ...ated PCI slot Enabled Disabled Onboard LAN1 2 Control Select whether to enable the onboard network 1 2 controller Enabled Disabled LAN 1 2 Option ROM Scan Select whether to enable the selected onboard LAN device When enabled device expansion ROM will be initialized Enabled Disabled Onboard VGA Control Enables or disables the onboard VGA controller Enabled Disabled ...

Page 87: ...bled Disabled Auto PS 2 Mouse Enable this parameter if you intend to use a mouse or trackball with a PS 2 interface Enabled Disabled USB Control Enables or disables support for legacy USB devices Enabled Disabled USB BIOS Legacy Support Enables or disables support for legacy USB devices Enabled Disabled Serial 0 1 2 controller Select whether to enable support for SATA devices Enabled Disabled NV R...

Page 88: ...4 System BIOS 70 IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the system hard drive s ...

Page 89: ...f sectors available in the selected hard drive Maximum Capacity Maximum capacity of the selected hard drive Multi Sector Transfers Set the multi sector transfer mode 16 Sectors Disabled 2 Sectors 4 Sectors 8 Sectors LBA Mode Control Selects the hard disk drive translation method For drivers with more than 504 MB LBA mode is necessary Enabled Disabled ...

Page 90: ...r disables the 32 bit data transfer function Enabled Disabled Transfer Mode Select a transfer mode to enhance hard disk performance Fast PIO 4 Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3 DMA 1 FPIO 4 DMA 2 Parameter Description Option ...

Page 91: ...for compatibility reasons 1 4 1 1 POST Error Pause Select whether to pause POST when a boot up error is detected Enabled Disabled After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power When set to Last State the system will return to the active power state prior to shutdown When set to Stay Off the system remains off after power ...

Page 92: ...umLock Select the NumLock behavior during boot up Auto On Off Security Mode for PWR RST button Enables or disables the security mode for the power button or the reset button Enabled Disabled Parameter Description Option ...

Page 93: ...nge all settings in the Setup Utility User password Entering this password will restrict a user s access to the Setup menus To enable or disable this field a supervisor password must first be set A user can only access and modify the System Time System Date and Set User Password fields Power on password When the Password on Boot field is enabled a password will be required to boot up the server To...

Page 94: ...ess Enter again 4 Press F10 5 Select Yes to save the new password and close the Setup Utility Parameter Description Option Supervisor Password Is This parameter indicates whether a supervisor password has been assigned Clear Enabled User Password Is This parameter indicates whether a user password has been assigned Clear Enabled Set Supervisor Password Press Enter to configure the supervisor passw...

Page 95: ... entry then press Enter again 5 Press F10 6 Select Yes to save the modified password and close the Setup Utility Removing a system password 1 Use the up down keys to select a password parameter Set Supervisor Password or Set User Password then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing t...

Page 96: ...u The Server menu displays submenu options for viewing basic system ID information and viewing console redirection related and event log related settings Select a submenu item then press Enter to access the related submenu screen ...

Page 97: ...age for basic system ID information as well as BIOS and BMC firmware versions Items on this window are non configurable Parameter Description Option Clear Case Open Status Press Enter then select whether to enable or disable the clear case open status at next boot function ...

Page 98: ... Console redirection enables users to manage the system from a remote location Onboard COM A Onboard COM B Disabled Baud Rate Select the baud rate for console redirection 300 1200 2400 9600 19 2K 38 4K 57 6K 115 2K Console Type Select a terminal type to be used for console redirection VT100 VT100 8bit PC ANSI 7bit VT100 VT UTF8 ...

Page 99: ...81 Flow Control Assign control for the console redirection flow None XON OFF CTS RTS Continue C R After POST Select whether to enable console redirection after POST On Off Parameter Description Option ...

Page 100: ...rameter Description Option Clear All Event Logs Press Enter then select whether to clear all entries in the system event log Log POST Sys Event Select whether to enable the BIOS event log to be integrated in the system event log Enabled Disabled ...

Page 101: ...ou to set the drive priority during system boot up BIOS setup will display an error message if the drive s specified is not bootable By default the server searches for boot devices in the following order 1 Optical disc drive 2 Hard drive ...

Page 102: ...scards changes made and close the BIOS setup Load Setup Defaults Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Discard Changes Discards all changes made in th...

Page 103: ...5 System troubleshooting ...

Page 104: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Page 105: ...of the methods below Perform Purpose To do this Soft boot reset To clear the system memory and reload the operating system Press Ctrl Alt Del Cold boot reset To clear the system memory restart POST and reload the operating system This will halt power to all peripherals Press the system power button off and then on ...

Page 106: ...occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less possible cause If the problem you are experiencing is with a specific application see the There is problem with the software program section on page 94 ...

Page 107: ...ed and configured Are the BIOS configuration settings in the BIOS setup utility correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Are the processors fully seated in their mainboard sockets Are all standoffs in the proper location a...

Page 108: ...tor 3 Make sure the system power cord is plugged into a properly grounded AC outlet and in the power supply module cord socket 4 Make sure the display monitor and keyboard are correctly connected to the system 5 Turn on the display monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer the documentation that came with your display monitor 7 I...

Page 109: ...drive s DVD ROM drive floppy drive and any other 5 25 inch device you may have installed If any of these indicators fail to light up refer to related problems listed in the Specific problems and corrective actions section Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the o...

Page 110: ... between each addition to determine if one of them is causing the problem Make sure that you have properly installed system compliant memory modules and that there populated according to the system guidelines Make sure that you have installed system compliant processors and that there populated according to the system guidelines HDD activity indicator does not light Do the following Make sure the ...

Page 111: ...alled memory modules are not detected Do the following Make sure the memory modules specifications comply with the system requirements Make sure the memory modules have been populated according to the system guidelines Make sure the memory modules are properly installed on their mainboard slots Network connection indicators do not light Do the following Check the cabling and network equipment to m...

Page 112: ... Is the keyboard functioning Test it by turning the Num Lock function on and off to check if the Num Lock indicator lights up Is the display monitor plugged in and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the display monitor signal cable properly connected Does this display monito...

Page 113: ...changes to take effect 4 If there are still no characters on the screen after you reboot the system reboot it again Take note of the beep codes emitted during POST This information may be required if you seek technical assistance If POST does not emit any beep code and characters still does not appear the display monitor or the video controller may be defective Contact your local Acer representati...

Page 114: ...5 System troubleshooting 96 ...

Page 115: ...Appendix A Server management tools ...

Page 116: ...This appendix gives an overview of the different server management tools supported by your server ...

Page 117: ...t through a single management station For detailed instructions on how to install and use this utility refer to the user documentation accompanying it Onboard SATA RAID Configuration Utility Use any of these utilities to configure RAID for the system hard drives The two LSI utilities are only available when their corresponding SAS RAID or SAS daughter board option is installed in the server Procee...

Page 118: ...ID controller To enable the onboard SATA RAID controller To configure the onboard SATA RAID controller you must first enable the onboard SATA RAID controller in the BIOS Setup Utility 1 Turn on the server and the monitor If the server is already turned on close all open applications then restart the server 2 During POST press F2 to access the BIOS Setup Utility 3 Select the Advanced I O Device Con...

Page 119: ... Left and Right arrow keys to change the setting of the HDD from Free Disks to Array Disks 3 Press F7 to start creating the new RAID 5 volume 4 Press Y to clear data on the disk Once the new RAID volume is created volume will display on the screen 5 Press Ctrl X to close the utility Proceed to the installation of the operating system Refer to the user documentation that came with your OS for relat...

Page 120: ...E then press Enter 5 Select Advanced Adapter Properties then press Enter 6 Select Restore Defaults then press Enter 7 Press Esc twice then select Save changes then exit this menu To create a RAID 1 volume with a hot spare disk 1 On the SAS Daughter Board Configuration Utility select SAS 1068E then press Enter 2 Select RAID Properties then press Enter 3 Select Create IM Volume then press Enter 4 Mo...

Page 121: ...our OS for related instructions To initialize a RAID 1 volume You can skip this procedure if you selected to create a new IM array or pressed D while performing the creating a RAID 1 volume with a hot spare disk section After you create a new IM array no synchronization will be performed You can exit the SAS configuration utility and proceed to install the OS ...

Page 122: ...ress Enter to change the adapter setting 3 Change the setting of Factory Default from No to Yes 4 Press Ctrl Alt Del to reboot the system To create a RAID 5 volume 1 Access the Configuration menu 2 Select New Configuration All devices connected to the controller will be listed 3 Use the arrow keys to select the drives that you want to configure 4 Press the spacebar to associate the drive with the ...

Page 123: ...ompleted press Esc 5 Press Esc to return to the Management menu 6 Select Yes to exit the configuration utility 7 Press Ctrl Alt Del to reboot the system Proceed to the installation of the operating system Refer to the user documentation that came with your OS for related instructions To assign a hot spare disk 1 On the Management menu select Objects 2 Select Physical Drive All drives will be liste...

Page 124: ...Appendix A Server management tools 106 ...

Page 125: ...Appendix B Rack mount configuration ...

Page 126: ...This appendix shows you how to set up the Altos R5250 server in a rack mount configuration ...

Page 127: ...ack from falling over when one or more systems are fully extended out of the rack assembly You must also consider the weight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be read...

Page 128: ...ure Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system nam...

Page 129: ...on The Acer Altos R5250 server should be mounted into a rack A tool less rack rail and CMA cable management arm kit is available for installing system to a rack cabinet The figure below shows the server in a rack mount position ...

Page 130: ...h closer spacing to the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from...

Page 131: ...re that two or more people help in installing the server To install the system into a four post rack 1 Remove the inner rails from the mounting rails 1 Extend the inner rail from the mounting rail until the rail release latch clicks 2 Depress the release latch A and slip the inner rail out B ...

Page 132: ... injury care should be taken when pressing the inner rail release latches and sliding the component into the rack 2 Attach the inner rails to both sides of the server Align the screw holes of the inner rail to the server screws A then slide rails to the left until the rails lock into place with an audible click B ...

Page 133: ...pattern on page 112 for more information 2 Align and insert the mounting rails into the rack posts mounting holes A 3 Make certain the proper mounting holes on rack post are selected 4 Use two metal screws supplied with the kit to secure the front and rear mounting rail to the rack B 5 Do the same thing to the other mounting rail ...

Page 134: ...Appendix B Rack mount configuration 116 6 Fully extend the mounting rails on the rack ...

Page 135: ...mponent into the rack 1 Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack 2 Press the release latch on both sides of the server A 3 Insert the inner rails into the mounting rails then push the server into the rack until you hear a click sound B 4 Secure the server to the rack using two metal screws C ...

Page 136: ...keeping the cables untangled and attached to the system 1 Insert the smaller CMA extension into the rear of the left inner rail A1 2 Insert the larger CMA extension into the rear of left mounting rail A2 3 Insert the CMA extension connector into the rear of the right mounting rail B1 4 Insert the CMA arm connector into the plastic cutout on the CMA extension connector B2 5 Attach the cable clips i...

Page 137: ...119 6 Connect the power peripheral and networking cables into their appropriate ports Refer to Connecting peripherals on page 20 for detailed instructions 7 Route all cables through the cable clips ...

Page 138: ...Appendix B Rack mount configuration 120 ...

Page 139: ...DIMM module population guidelines 47 DIMMs installing 49 removing 50 DVD ROM drive troubleshooting 92 E environmental specifications humidity 6 system cooling 6 temperature 6 vibration 6 expansion card installing 51 F floppy disk drive mainboard connector 13 front bezel 7 installing 30 removing 29 front panel 8 H hard drive activity indicator status 15 BIOS settings 70 RAID configuration 100 troub...

Page 140: ...AID Configuration Utility 100 SAS Daughter Board Configuration Utility 102 SAS RAID Daughter Board Configuration Utility 104 rear panel 9 remove air duct 33 DIMMs 50 front bezel 29 HDD 35 heat sink 44 optical drive 41 PCI riser assembly 51 processor 44 system fan 42 top cover 31 replace system fan 42 S SAS daughter board installing 53 mainboard slot 13 SAS Daughter Board Configuration Utility 102 ...

Page 141: ...ions 28 preinstallation instructions 28 T thermal grease 45 top cover installing 32 removing 31 troubleshooting display problems 94 DVD ROM drive problems 92 FAQ 92 hardware diagnostics 90 HDD problem 92 initial checklist 89 initial startup problems 88 memory problem 93 network problems 93 power indicator problem 92 software program problem 94 system reset 87 USB device problems 94 turning off the...

Page 142: ...124 ...

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