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Acer Altos G330 MK2 Series, User Manual

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Acer Altos G330 MK2 Series User Manual Download Page 104

 5 System troubleshooting

86

Initial system startup problems

Problems that occur at initial system startup are usually caused by an 
incorrect installation or configuration.  Hardware failure is a less 
possible cause.  If the problem you are experiencing is with a specific 
application, see the "There is problem with the software program" 
item on page 92.

 

Summary of Contents for Altos G330 MK2 Series

Page 1: ...Acer Altos G330 Mk2 Series User s Guide ...

Page 2: ...elow The serial number and model number are recorded on the label affixed to the unit All correspondence concerning the unit should include these information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Acer Incorporated Model Name ...

Page 3: ...und to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inte...

Page 4: ...s Only peripherals input output devices terminals printers etc certified to comply with the Class A limits may be attached to this equipment Operation with noncertified peripherals is likely to result in interference to radio and TV reception Caution Changes or modifications not expressly approved by the manufacturer could void the user s authority which is granted by the Federal Communications Co...

Page 5: ... EXPONERSE A LOS RAYOS ADVARSEL LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN VARO LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE VARNING LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA SÅTEESEENSTIRRA EJ IN I STRÅLEN VARNING LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN ADVARSEL LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I STRÅLEN Macrovision copyright protection notice U S Patent N...

Page 6: ... will continue to comply with these requirements EMC Directive 2004 108 EC amended by conformity with the following harmonized standards EN55022 1998 A1 2000 A2 2003 AS NZS CISPR22 2002 Class B EN55024 1998 A1 2001 A2 2003 EN61000 3 2 2000 A2 2005 Class D EN61000 3 3 1995 A1 2001 Low Voltage Directive 2006 95 EC as attested by conformity with the following harmonized standard EN60950 1 2001 A11 20...

Page 7: ...of conformity for EU countries Hereby Acer declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Russian regulatory certification compliance ...

Page 8: ...nect power from the system by unplugging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the power cord from the electrical outlet The product is not suitable for use with vi...

Page 9: ... this product where people will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Do not overload a power outlet strip or receptacle by...

Page 10: ... hear people speaking near you Product servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage points or other risks Refer all servicing to qualified service personnel Unplug this product from the wall outlet and refer servicing to qualified service personnel when the power cord or plug is damaged cut or frayed liquid was spilled ...

Page 11: ...to the trash when discarding To minimize pollution and ensure utmost protection of the global environment please recycle For more information on the Waste from Electrical and Electronics Equipment WEEE regulations visit http global acer com about sustainability htm ...

Page 12: ...these symptoms or any other recurring or persistent discomfort and or pain related to computer use consult a physician immediately and inform your company s health and safety department The following sections provide tips for more comfortable computer use Finding your comfort zone Find your comfort zone by adjusting the viewing angle of the monitor using a footrest or raising your sitting height t...

Page 13: ...the middle of the display Adjust the display brightness and or contrast to a comfortable level for enhanced text readability and graphics clarity Eliminate glare and reflections by placing your display in such a way that the side faces the window or any light source minimizing room light by using drapes shades or blinds using a task light changing the display s viewing angle using a glare reductio...

Page 14: ...e short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short periods take breaks regularly and do some stretching exercises ...

Page 15: ...g up the system 21 Pre installation requirements 21 Connecting peripherals 22 Turning on the system 23 Power on problems 24 Turning off the system 25 3 System upgrade 27 Installation precautions 29 ESD precautions 29 Pre installation instructions 30 Post installation instructions 30 Opening the server 31 Removing the side panel 31 Removing the front bezels 32 Configuring a 5 25 inch storage device...

Page 16: ...ng a system password 73 Changing a system password 74 Removing a system password 74 Server menu 75 System Management 76 Console Redirection 77 Event Log Configuration 79 Boot menu 80 Exit menu 81 5 System troubleshooting 83 Pre troubleshooting procedure 85 Resetting the system 85 Initial system startup problems 86 Initial troubleshooting checklist 87 Hardware diagnostic testing 88 Checking the boo...

Page 17: ...RAID configuration utilities 98 Onboard SATA RAID Configuration Utility 98 LSI MegaRAID SAS 8708ELP RAID Configuration Utility101 LSI MegaRAID SAS 8204ELP RAID Configuration Utility102 Index 105 ...

Page 18: ......

Page 19: ...1 System tour ...

Page 20: ...stem featuring the latest in computing technology It hosts a range of powerful and flexible features designed to meet the needs of various network environments From simple networking functions to computing intensive applications the Altos G330 Mk2 delivers ...

Page 21: ...or Intel Celeron processor 512 KB 1 MB 2 MB 4 MB or 2x4 MB L2 cache 1333 1066 and 800 MHz front side bus FSB speed Supports the following Intel technologies 1 Intel Quad Core Architecture Intel Dual Core Architecture Intel Extended Memory 64 Technology EM64T Intel Enhance Intel SpeedStep Technology EIST Intel Virtualization Technology VT Chipset North bridge Intel 3200 Memory Controller Hub MCH So...

Page 22: ...ots PCI 4 and PCI 5 slots Video controller Embedded XGI Z9s chipset 16 MB DDR SDRAM SATA II controller Integrated in the Intel ICH9R chipset Data transfer rate of up to 3 0 Gb s Supports six onboard SATA ports Onboard SATA RAID support RAID 0 1 and 10 support Networking One Gigabit Ethernet LAN port RJ 45 Broadcom BCM 5721 Gigabit Ethernet Controller Baseboard Management Controller optional Basebo...

Page 23: ...or optional FDD installation I O ports Power supply and ventilation 350 watts ATX 12V PFC power supply with auto switching function Support for the following cooling components One rear system fan One processor heat sink fan HSF assembly Optional HDD fan for systems using at least two hard drives are installed in adjacent HDD bays 3 The hot swap HDD configuration is only available when the optiona...

Page 24: ...orm Module TPM 1 2 support Operating system Microsoft Windows Server 2003 x64 Edition Microsoft Windows Server 2003 Red Hat Enterprise Linux 5 0 EM64T Red Hat Enterprise Linux 5 0 SUSE Linux Enterprise Server 10 0 EM64T SUSE Linux Enterprise Server 10 0 Mechanical Chassis Tool less chassis design for easy hardware access Tower orientation Dimensions Height 424 6 mm 16 72 in Depth 479 7 mm 18 89 in...

Page 25: ...dicator 3 Optical disc drive 11 HDD bay bezel 4 ODD eject button 12 Security keylock 5 5 25 inch drive bays 13 FDD eject button 6 USB 2 0 ports 14 FDD activity indicator 7 Power button 15 Floppy disk drive optional 8 Power indicator Note If you intend to install an optional floppy disk drive refer to the documentation that came with the new drive for instructions Mk2 ...

Page 26: ...tour 8 Rear panel No Icon Component 1 Side panel release latch 2 Expansion slot covers 3 Gigabit LAN port 4 Monitor port 5 Serial port 6 USB 2 0 ports 7 PS 2 keyboard port 8 PS 2 mouse port 9 Power cable socket ...

Page 27: ...rd 6 Mainboard 7 Processor heat sink fan 8 System fan 9 Power supply unit Notes The HDD fan is an optional item Use of it is only required when the system is using at least two hard drives are installed in adjacent HDD bays The hot plug backplane board is an optional item Contact your local Acer representive for information on how to purchase these hardware options ...

Page 28: ...1 System tour 10 System boards Mainboard 21 23 24 25 26 28 27 29 30 31 32 33 34 35 37 36 20 19 18 16 17 22 ...

Page 29: ... A1 27 Chassis intrusion connector 9 DIMM A2 28 IPMB_1 connector 10 DIMM B1 29 IPMB_2 connector 11 DIMM B2 30 BMC Module slot 12 FDD connector 31 PCI 5 slot 32 bit 33 MHz 3 3 V 13 2x12 ATX power connector 32 PCI 4 slot 32 bit 33 MHz 3 3 V 14 HDD fan connector 33 PCI E 3 slot PCI Express x4 with x1 throughput 15 I2C connector 34 PCI E 2 slot PCI Express x8 with x4 throughput 16 SATA port 0 35 PCI E...

Page 30: ...ug HDD cage is what differentiate it from the easy swap HDD cage model No Component 1 HDD access LED control jumpers Close 2 3 HDD LED control via pin 11 default 2 HDD power cable connectors 3 HDD data cable connector SFF 8484 4 SAS Backplane Management cable connector 5 HDD connectors 5 ...

Page 31: ...tware In conjunction with the mainboard hardware monitor it allows system administrators to manage the system remotely over a network Note Altos G330 Mk2 does not support ARMC 3 No Code Description 1 SODIMM_1 BMC module mainboard connector 2 U3 SDRAM Synchronous Dynamic Random Access Memory 3 U1 H85 216x BMC chipset ...

Page 32: ... setting for normal operation is 1 2 for all system jumpers No Jumper Setting 1 Clear CMOS 1 2 Normal operation setting 2 3 The CMOS RAM contents will be cleared on the next reset 2 BIOS recovery 1 2 Normal operation setting 2 3 BIOS recovery setting ...

Page 33: ... Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting Front panel LED indicators The LED indicators green mounted on the front panel allow the constant monitoring of the system s power status and drive activity No Indicator Status Description 1 ODD activity Blinking There is an ongoing ODD activity Mk2 ...

Page 34: ...ode Solid amber Critical system threshold breach Access the Setup utility and view the system event log for details 5 FDD activity Blinking There is an ongoing FDD activity 1 The status fault LED indicator is only enabled when the optional BMC module is installed on the mainboard To purchase this option contact your local Acer representative Status Green Amber Description HDD access Blinking Ongoi...

Page 35: ... that show its status No Indicator Status Description 1 Network speed Solid yellow GbE link network access Solid green 100 Mbps link network access Off 10 Mbps link network access 2 Network connection Solid green Active network link Blinking green Ongoing network data activity Off Off line network ...

Page 36: ...1 System tour 18 ...

Page 37: ...2 System setup ...

Page 38: ...This chapter gives you instructions on how to prepare the system for operation Procedures for connecting peripherals are also explained ...

Page 39: ...ibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos G330 Mk2 system Acer Altos G330 Mk2 System DVD Acer Altos G330 Mk2 accessory box System keys attached to the security keylock If any of th...

Page 40: ...Consult the operating system manual for information on how to configure the network setup Caution Do not route the power cord where it will be walked on or pinched by items placed against it The server is designed to be electrically grounded earthed To ensure proper operation plug the power cord into a properly grounded AC outlet only ...

Page 41: ... a series of power on self test POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred The power status in...

Page 42: ...e power outlet and to the power cord socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet before perfo...

Page 43: ...ed user documentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down menu then click OK To turn off the system via hardware If you cannot shut down the server via software press the power button for at least four seconds Quickly pressing the button may put the server...

Page 44: ...2 System setup 26 ...

Page 45: ...3 System upgrade ...

Page 46: ...This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system ...

Page 47: ...a server component Do not remove a component from its protective packaging until you are ready to install it Do not touch the component pins leads or circuitry Components with a Printed Circuit Board PCB assembly should always be laid with the assembly side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available mai...

Page 48: ...erals 3 Unplug all power cables from their outlets 4 Disconnect all telecommunication cables from their ports 5 Place the server on a flat stable surface 6 Open the server according to the instructions on page 31 7 Follow the ESD precautions described in the previous section when handling a server component Post installation instructions Perform the steps below after installing a server component ...

Page 49: ...o the server s internal components Refer to the following sections for instructions Removing the side panel 1 Perform the pre installation instructions described on page 30 2 Open the HDD bay bezel 1 If necessary insert the key into the lock and turn it counterclockwise until it points to the unlock icon 2 Open the lower bezel to a 90 angle 3 Remove the side panel 1 Loosen the two screws located o...

Page 50: ...e front bezels There are two front bezels protecting the 5 25 inch drive bays and the HDD bay Remove the top bezel first 1 Release the top bezel retention tabs from the chassis interior 2 Pull the top bezel away from the chassis 3 Pull the lower bezel upward to release its retention tabs from the chassis 4 Pull the lower bezel away from the chassis ...

Page 51: ... you can install a new storage device To install an optional storage device 1 Perform the pre installation instructions described on page 30 2 If you intend to replace the DVD drive go to the next step If you intend to install a new storage device go to step 4 3 Remove the default DVD drive 1 Disconnect the power and IDE cables from rear of the default DVD drive 2 Move and hold the DVD drive relea...

Page 52: ...l for future reinstallation 5 Install the new 5 25 inch storage device 1 Move and hold the DVD drive release slider of the unlock position 2 Slide the new 5 25 inch drive into the drive bay 3 Move the release slider into the lock position 4 Connect the power and data cables of the new storage device 6 Observe the post installation instructions described on page 30 ...

Page 53: ...sers need to purchase a blank HDD carrier to install additional hard drive s If you intend to install a SAS hard drive model install the SAS or SAS RAID card option first If you intend to install at least two hard drives in adjacent HDD bays an HDD fan is required to maintain proper system cooling Contact your local Acer representative for more information on how to purchase these optional items T...

Page 54: ... connections for a SAS HDD connected to an optional SAS SAS RAID expansion card Easy swap HDD configuration also supports SATA HDDs connected to the onboard SATA connectors 3 Press the hard disk carrier button to release the ejector lever 4 Use the ejector lever to pull the drive out of the cage Make sure to support the drive when pulling it out of the cage 5 Observe the post installation instruct...

Page 55: ... then pull it open 2 Pull out the dummy HDD carrier from the cage 3 Prepare the new blank HDD carrier for installation 1 Remove the four screws that secures the blank frame You will use these screws to secure the hard disk later 2 Detach the plastic frame from the HDD carrier ...

Page 56: ...ctor lever still extended 2 Make sure that the drive is properly inserted before pushing the lever back until it clicks into place To install an easy swap hard drive 1 Remove the side panel from the chassis Go to page 31 for instructions 2 Observe steps 2 through 5 of the previous section 3 Connect the data and power cables to their HDD connectors 4 Observe the post installation instructions descr...

Page 57: ...tem from functioning properly Do not touch the pins on either the processor or the processor socket they are very sensitive and are easily damaged Do not force the processor into the socket When properly aligned the processor will easily fit into place Be sure that the server has the most recent ROM version Failure to flash the ROM before installing a new processor can cause system failure To upgr...

Page 58: ...our HSF mounting pins 3 Twist the HSF sightly to break the thermal grease bond loose Once the thermal grease bond is broken lift the HSF away from the mainboard 4 Lay down the HSF in an upright position with the thermal patch facing upward Do not let the thermal patch touch the work surface 5 Use an alcohol pad to wipe off the thermal grease from both the HSF assembly and the processor socket rete...

Page 59: ...it from the socket hook 2 Fully open the load lever 3 Press the rear tab with your finger tip to bring the front end of the retention plate up slightly 4 Open the plate to expose the socket body 5 Grasp the processor by its edges and lift it out of its socket 7 Store the old processor inside an anti static bag 8 Remove the new processor from its box handling it by the edges 9 Remove the protective...

Page 60: ...you cannot install the processor in the wrong orientation without bending the pins 2 Close the retention plate 3 Press down on the socket lever while pushing it towards the center of the processor socket to engage it under the socket hook 11 Apply a thin layer of an Acer approved thermal interface material to the processor base and the bottom side of the HSF Make sure that only a very thin layer i...

Page 61: ...ert the HSF on top of the retention plate 2 Tighten the four mounting pins a few threads in observing a diagonally opposite pattern then tighten them completely to secure the heat sink to the processor base 3 Reconnect the HSF cable to its mainboard connector 13 Observe the post installation instructions described on page 30 ...

Page 62: ... DIMM slots divided into two memory channels Channel A DIMM A1 and DIMM A2 Channel B DIMM B1 and DIMM B2 System memory configuration guidelines To ensure data integrity use only Acer approved DDR2 800 unbuffered ECC modules in 512 MB 1 GB or 2 GB capacities Use identical modules same type banking stacking technology and manufacturer The minimum memory configuration is one DIMM installed in the DIM...

Page 63: ...installed or removed in matched pairs following the slot sequence DIMM A1 and B1 first then DIMM A2 and B2 Observe the population sequence illustrated in the table below when installing a memory module The table below lists the supported memory installation based on the memory interleave configuration Memory channel DIMM slot Population order A DIMM A1 1 A DIMM A2 3 B DIMM B1 2 B DIMM B2 4 Interle...

Page 64: ...lot outward to release the DIMM 2 Hold the DIMM by its edges then gently pull it upward to remove it 6 Store the removed memory module inside an anti static bag 7 If you intend to install a new memory module proceed to the next section for related procedure otherwise observe the post installation instructions described on page 30 Dual channel 512 MB 512 MB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 4 GB 512 MB...

Page 65: ...ress the module at both ends until the retaining clips snap into place If you insert a module but it does not fit easily into the slot you have inserted it incorrectly Reverse the orientation of the module and insert it again 2 Make sure to firmly press the retaining clips inward to lock the module in place If the holding clips do not close the module is not properly inserted 6 Observe the post in...

Page 66: ...us slots PCI 4 PCI5 slots To install an expansion card 1 Perform the pre installation instructions described on page 30 2 If necessary remove any cables that prevent access to the expansion slots 3 Locate an empty expansion slot that is compatible with the specification of the card you intend to install 4 Install the expansion card 1 Pull the card bracket latch slightly upward 2 Detach the card br...

Page 67: ...per system cooling 5 Remove the expansion card from its protective packaging handling it by the edges 6 Install the new expansion card 1 Insert the card into the selected slot Make sure that the card is properly seated 2 Insert the lower end of the card bracket latch to its chassis notch 3 Secure the card bracket latch tab to the chassis ...

Page 68: ...to the expansion card as required 8 Observe the post installation instructions described on page 30 When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to Plug and Play expansion cards ...

Page 69: ...s to it 3 If necessary open the holding clips of the IPMI_1 slot 4 Remove the BMC module from its protective packaging handling it by the edges 5 Install the BMC module 1 Align the module so that the notch on the IPMI_1 slot fits the keyed edge of the module then press the module at both ends to seat it fully into the slot When the module is properly installed the holding clips will automatically ...

Page 70: ...rm the pre installation instructions described on page 30 2 Locate the TPM module connector If necessary remove any boards or cables that prevent access to it 3 Remove the TPM module from its protective packaging handling it by the edges 4 Install the TPM module 1 Insert the TPM module into the TPM module connector 5 Observe the post installation instructions described on page 30 ...

Page 71: ...4SystemBIOS ...

Page 72: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Page 73: ...essage to make changes to the BIOS setup Note If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data t...

Page 74: ...need to restart the server The Setup Main menu will be displayed showing the Setup s menu bar Use the left and right arrow keys to move between selections on the menu bar BIOS setup primary menus The tabs on the Setup menu bar correspond to the six primary BIOS Setup menus namely Main Advanced Security Server Boot Exit In the descriptive table following each of the menu screenshots settings in bol...

Page 75: ...rently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu Note Grayed out fields are not user configurable Enter key Display a submenu screen Note Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen...

Page 76: ...Date Set the date following the weekday month day year format BIOS Version Version number of the BIOS setup utility BIOS Date Date when the BIOS setup utility was created Processor CPU Type CPU Speed CPU Count Technical specifications for the installed processor Total Memory Size Total size of system memory detected during POST ...

Page 77: ...59 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen ...

Page 78: ...ion cycles per second The faster the clock the more instructions the CPU can execute per second FSB Speed Front side bus frequency Processor CPUID Processor ID number Processor L2 Cache Processor second level cache size detected during POST Note This field is not shown on the above screenshot C1 Enhanced Mode Select whether to enable the C1 Enhanced mode for the processor If enabled all logical pr...

Page 79: ...empts to insert code in the buffer the processor disables code execution preventing damage or worm propagation Enabled Disabled Intel EIST Support Enable Disable Enhanced Intel SpeedStep Technology Enabled Disabled Processor Multicore Enable Disable processor multicore Enabled Disabled Trusted Execution Technology Enable Disable Trusted Execution Technology Enabled Disabled Hardware Prefetcher Sel...

Page 80: ...emory detected during POST Extended Memory Total size of extended memory detected during POST DIMM Group A1 A2 B1 B2 Status The size of memory installed on each of the FBD slots Memory Retest Select whether to delete the historical memory data log System memory will be retested on the next boot up Yes No ...

Page 81: ...to wake up the system when a LAN or PME event is detected Enabled Disabled Wake On Ring Select whether to wake up the system when an incoming call is detected on the modem Enabled Disabled Wake On RTC Alarm Select whether to wake up the system when an RTC alarm is detected Enabled Disabled ...

Page 82: ...bled Disabled Onboard LAN Control Enable or Disable the onboard LAN Device by setting item to the desired value Enabled Disabled LAN Option ROM Scan Select whether to enable the selected onboard LAN device When enabled device expansion ROM will be initialized Enabled Disabled Onboard VGA Control Enable or Disable the onboard VGA by setting item to the desired value Enabled Disabled ...

Page 83: ...ration When set to Disabled displays no configuration for the serial port Enabled Disabled Auto Base I O address Base I O address and IRQ setting for the selected serial port 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 PS 2 Mouse Enable this parameter if you intend to use a mouse or trackball with a PS 2 interface Enabled Disabled USB Controller Enables or disables the onboard USB controller Enabled Disab...

Page 84: ... Disabled Parameter Description Option Serial ATA Select whether to enable support for SATA devices Enabled Disabled Native Mode Operation Select the native mode for the SATA function Auto Serial ATA SATA RAID Enable Enable Disable SATA RAID function Enabled Disabled SATA AHCI Enable Set this item to enable SATA AHCI function for WinXP SP1 IAA driver supports AHCI mode Enabled Disabled Parameter D...

Page 85: ...otal number of sectors available in the selected hard drive Maximum Capacity Maximum capacity of the selected hard drive Multi Sector Transfers Set the multi Sector transfer mode 16 Sectors Disabled 2 Sectors 4 Sectors 8 Sectors LBA Mode Control Selects the hard disk drive translation method For drivers with more than 504 MB LBA mode is necessary Enabled Disabled ...

Page 86: ...abled Transfer Mode Select a transfer mode to enhance hard disk performance Fast PIO 4 Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 FPIO 3 DMA 1 FPIO 4 DMA 2 Ultra DMA Mode Selects DMA Direct Memory Access mode Mode 6 Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Mode 5 Parameter Description Option ...

Page 87: ...69 Floppy Configuration The Floppy Configuration submenu displays the type of floppy disk drive installed in the server ...

Page 88: ...etting for compatibility reasons 1 4 1 1 POST Error Pause Select whether to pause POST when a boot up error is detected Enabled Disabled After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power When set to Last State the system will return to the active power state prior to shutdown When set to Stay Off the system remains off after...

Page 89: ...71 NumLock Select the NumLock behavior during boot up On Off Security Mode for PWR RST button Enable Disable Security mode for PWR button and RST button Enabled Disabled Parameter Description Option ...

Page 90: ...and change all settings in the Setup Utility User password Entering this password will restrict a user s access to the Setup menus To enable or disable this field a supervisor password must first be set A user can only access and modify the System Time System Date and Set User Password fields Power on password When the Password on Boot field is enabled a password will be required to boot up the se...

Page 91: ...ave the new password and close the Setup Utility Parameter Description Option Supervisor Password Is This parameter indicates whether a supervisor password has been assigned Clear Enabled User Password Is This parameter indicates whether a user password has been assigned Clear Enabled Set Supervisor Password Press Enter to configure the supervisor password Set User Password Press Enter to configur...

Page 92: ...e first entry then press Enter again 5 Press F10 6 Select Yes to save the modified password and close the Setup Utility Removing a system password 1 Use the up down keys to select a password parameter Set Supervisor Password or Set User Password then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After ...

Page 93: ... well as BIOS and BMC firmware versions Press Enter to access the related submenu Console Redirection Displays console redirection related settings Press Enter to access the related submenu Event Log Configuration Displays DMI event log related settings Press Enter to access the related submenu ...

Page 94: ...ment submenu is a simple display page for basic system ID information as well as BIOS and BMC firmware versions Items on this window are non configurable Parameter Description Clear Case Open Status Press Enter to select whether to clear case open status ...

Page 95: ...dress Select whether to enable console redirection Console redirection enables users to manage the system from a remote location Onboard COM A Onboard COM B Disabled Baud Rate Select the baud rate for console redirection 300 1200 2400 9600 19 2K 38 4K 57 6K 115 2K ...

Page 96: ...for console redirection VT100 VT100 8bit PC ANSI 7bit VT100 VT UTF8 Flow Control Assign control for the console redirection flow None XON OFF CTS RTS Continue C R After POST Select whether to enable console redirection after POST On Off Parameter Description Option ...

Page 97: ... Description Option Clear All Event Logs Press Enter then select whether to clear all entries in the system event log Log POST Sys Event Select whether to enable the BIOS event log to be integrated in the system event log Disabled Enabled ...

Page 98: ...to set the drive priority during system boot up BIOS setup will display an error message if the drive s specified is not bootable By default the server searches for boot devices in the following order 1 Floppy disk drive 2 Optical disc drive 3 Hard drive ...

Page 99: ...changes made and close the BIOS setup Load Setup Defaults Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly Discard Changes Discards all changes made in the BIOS ...

Page 100: ...4 System BIOS 82 ...

Page 101: ...5 System troubleshooting ...

Page 102: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Page 103: ... drivers and storage drivers Resetting the system Before going through in depth troubleshooting attempt first to reset the system using one of the methods below Perform Purpose To do this Soft boot reset To clear the system memory and reload the operating system Press Ctrl Alt Del Cold boot reset To clear the system memory restart POST and reload the operating system This will halt power to all pe...

Page 104: ...t occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less possible cause If the problem you are experiencing is with a specific application see the There is problem with the software program item on page 92 ...

Page 105: ... properly formatted and configured Are the BIOS configuration settings correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Is the processor fully seated in its mainboard socket Are all standoffs in the proper location and not touchin...

Page 106: ... and the monitor 3 Make sure the system power cord is plugged into a properly grounded AC outlet and in the power cable socket 4 Make sure both the monitor and the keyboard are correctly connected to the system 5 Turn on the monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer the documentation that came with your monitor 7 If the operating...

Page 107: ...rive s DVD ROM drive floppy drive and any other 5 25 inch device you may have installed If any of these indicators fail to light up refer to the related problems listed in the Component troubleshooting section Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating sys...

Page 108: ...t up green Remove all add in cards and see if the system boots up If reboot is successful install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem Make sure that you have correctly installed system compliant memory modules and that the system DIMM population guidelines were observed Make sure that you have installed a system com...

Page 109: ...Insert the tip of a paperclip into the small hole on the DVD drive Slowly pull the tray out from the drive until the tray is fully extended DVD drive cannot read a disc Do the following Make sure you are using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is free from scratches or any contaminant Make sure the drive s IDE and power cables are proper...

Page 110: ...ce connected to a USB port does not work Do the following Reduce the number of external devices connected to a USB hub Refer to the documentation that came with the device There is problem with the software program Do the following Verify that the software is properly configured for the system Refer to the software installation and operation documentation for instructions on setting up and using t...

Page 111: ...oblem Make sure that you have correctly installed system compliant memory modules and that the system DIMM population guidelines were observed Make sure that you have installed a system compliant processor If you are using an add in video controller card do the following 1 Verify that the monitor works using the onboard video controller 2 Verify that the add in video controller card is fully seate...

Page 112: ...5 System troubleshooting 94 ...

Page 113: ...Appendix A Server management tools ...

Page 114: ...This appendix gives an overview of the different server management tools supported by your server ...

Page 115: ...y allows a system administrator to remotely manage the server in a network environment through a single management station For detailed instructions on how to install and use this utility refer to the user documentation accompanying it Onboard SATA RAID Configuration Utility Use any of these utilities to configure RAID for the system hard drives The LSI utilitiy is only available when the correspo...

Page 116: ... configuration process Onboard SATA RAID Configuration Utility This section explains how to create a RAID 1 volume using the onboard SATA controller To enable the onboard SATA RAID controller 1 Turn on the server and the monitor If the server is already turned on close all open applications then restart the server 2 During POST press F2 to access the BIOS Setup Utility 3 Select the Advanced IDE Co...

Page 117: ...he onboard LSI RAID Configuration Utility select Configuration from the Management menu 2 Select New Configuration from the Configuration menu then select YES to continue An array selection window displays the devices connected to the current controller 3 Press the arrow keys to choose the specific physical drives then press the space bar to associate the selected drive with the current array The ...

Page 118: ...gement menu 7 Press Esc then select YES to close the configuration utility Press Ctrl Alt Del to reboot the system then proceed to the OS installation Assigning a Hot Spare Disk 1 Select Objects from Management menu 2 Select Physical Drive from Objects All of the HDDs will be listed 3 Select a drive marked as READY and press Enter 4 Select Make Hot Spare and press Enter 5 Select Yes then you will ...

Page 119: ...perties to display the current adapter settings 2 Click Next to change the adapter setting 3 Change the setting of Set Factory Defaults from No to Yes then click Submit 4 Press Ctrl Alt Del to reboot the server To create and initialize a RAID volume 1 Access the Configuration menu 2 Click Configuration Wizard 3 Click Add Configuration then click Next 4 Click Custom Configuration then click Next 5 ...

Page 120: ... Make Dedicated HSP then click Go 4 Click on Home to revert to the Configuration menu Under Physical Drives the assigned hot spare disk is marked as Hotsapare and highlighted in pink LSI MegaRAID SAS 8204ELP RAID Configuration Utility This section briefly shows how to create RAID with LSI MegaRAID SAS 8204ELP Starting LSI MegaRAID SAS RAID Configuration Utility During POST press CTRL M in the LSI ...

Page 121: ...the array and press F10 to configure the logical drive 7 Select Accept and press Enter to use the default setting for the RAID volume 8 Press Enter to end the array configuration 9 Select YES to Save Configuration and press any key to return to the Configuration Menu 10 Press ESC to return to the Management Menu Initial RAID Volume 1 Select Initialize from Management Menu All logical drives should...

Page 122: ...HDD is changed from READY to HOTSP 6 Press ESC to return to the Management Menu Save and Exit LSI RAID Configuration Utility 1 When RAID configuration initialization and assigning hot spare is completed press ESC in the Management Menu and select YES to exit the RAID Configuration Utility 2 Press Ctrl Alt Del to reboot the server 3 Now you can start to install OS ...

Page 123: ...t 13 install 51 52 boot time diagnostic screen 70 boot up sequence 80 C CMOS battery location 11 CMOS RAM 55 console redirection 77 D DVD ROM drive remove 33 troubleshooting 91 E easy swap HDD cable connections 36 install 38 remove 36 electrostatic discharge see ESD pre cautions 29 expansion card I O interface 48 install 48 F FDD see floppy disk drive 7 floppy disk drive activity indicator 16 loca...

Page 124: ...DD see optical disc drive 7 Onboard SATA RAID Configuration Utility 98 operating system support 6 optical disc drive activity indicator 15 location 7 replace 33 P PCI bus slots 48 BIOS settings 64 PhoenixBIOS Setup Utility see BIOS Setup 56 POST error pause 70 power boot up problems 24 boot up sequence 80 button location 7 cable socket 8 power supply unit 9 status indicator 16 troubleshooting 90 t...

Page 125: ...ystem reset cold boot 85 soft boot 85 system setup connect peripherals 22 pre installation requirements 21 turn on system 23 system upgrade 5 25 inch storage device 33 BMC module 51 52 ESD precautions 29 expansion card 48 hard disk drive 35 memory 44 post installation instructions 30 pre installation instructions 30 processor 39 T troubleshooting check firmware update 85 display problems 93 DVD RO...

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