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5. Warning and Error Messages
Error Messages
The unit might report any error message to notify the operator about any
incident or anomaly during the counting. This table shows a summary of the
possible error messages.
ERROR
CAUSE
SOLUTION
UV Alarm
Suspicious UV feature
-
Remove the suspicious bill
-
Consider reducing UV sensitivity
MG Alarm
Suspicious MG feature
-
Remove the suspicious bill
-
Consider reducing MG
sensitivity
Chain Error
Two or more bills passed
together (partially overlap)
-
Adjust thickness adjustment
knob
-
Verify the bill’s fitness quality
Double Note
Two or more bills passed
together (one on top other)
-
Fan the bills
-
Adjust thickness adjustment
knob
-
Consider reducing LEVEL
sensitivity
DD Alarm
Check the size of the bill
(width)
-
Verify the specific bill
-
Consider reducing DD sensitivity
Half Error
Check for a mutilated bill
- Remove the specific bill
Reset Unit
The emergency stop is
activated
- Turn the unit OFF and ON again
Hopper Sensor
Error
Hopper sensor problem or
bills in the hopper
-
Clean the hopper sensor
- Contact technical support
Stacker Sensor
Error
Stacker sensor problem or
bills in the stacker
-
Clean the stacker sensor
- Contact technical support
Count Sensor R
Right counting sensor
problem
-
Clean the sensor
- Contact technical support
Count Sensor L
Left counting sensor
problem
-
Clean the sensor
- Contact technical support
NOTE:
If/When replacing fuses, make sure to use the same type and rating
as the one that came with the equipment.
