Accton Technology CheetahAccess AC-IG1004 User Manual Download

Page: 84 / 96

Troubleshooting

A-2

Management Problems

Cannot connect using the

Web browser

•

Be sure you have configured the CheetahAccess Internet
Gateway with a valid IP address, subnet mask and default
gateway.

•

Check that you have a valid network connection to the
CheetahAccess Internet Gateway and that the port you are using
has not been disabled.

•

Check the network cabling between the management station and
the CheetahAccess Internet Gateway.

Forgot or lost the password

•

Press the Reset button on the front panel (holding it down for at
least five seconds) to restore the factory defaults.

Printer Server

The printer cannot print or

prints garbage

•

Make sure the parallel cable between the CheetahAccess Internet
Gateway and printer is connected and is in good condition.

Symptom

Action

Summary of Contents for CheetahAccess AC-IG1004

Page 1: ...CheetahAccessTM Internet Gateway AC IG1004 AC IG1008 User Guide...

Page 2: ......

Page 3: ...User Guide CheetahAccessTM Internet Gateway with 4 8 10BASE T 100BASE TX RJ 45 LAN Ports and 1 10BASE T 100BASE TX RJ 45 WAN Port...

Page 4: ...556 Fax 65 238 6466 Internet www acctontech com USA Headquarters 6 Hughes Irvine CA 92618 Phone Numbers Sales 800 926 9288 Support 888 398 4101 or 949 707 4847 RMA 800 762 4968 Fax 949 707 2460 Copyri...

Page 5: ...corporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active Accton product A list of discontinued products is attached with the most recent versio...

Page 6: ...USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL ACCTON BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRE...

Page 7: ...ter 3 Configuring Client PCs 3 1 TCP IP Configuration 3 1 Printer Client Installation 3 1 Chapter 4 Configuring the CheetahAccess Internet Gateway 4 1 Navigating the Web Browser Interface 4 1 Setting...

Page 8: ...Step 2 Disable HTTP Proxy 5 18 Step 3 Obtain IP Settings From Your CheetahAccess Internet Gateway 5 19 Configuring Your Macintosh Computer 5 21 Step 1 Configure TCP IP Settings 5 21 Step 2 Disable HT...

Page 9: ...t to 9 Pin COM Port on PC B 5 Serial Port to 25 Pin DCE Port on Modem B 5 Serial Port to 25 Pin DTE Port on PC B 5 Printer Port Pin Assignments B 6 DB 25 Printer Port Pin Assignments B 6 Appendix C Sp...

Page 10: ...Contents iv...

Page 11: ...gn also supports fail over Internet access through the secondary WAN port i e the serial port can be used for primary or backup Internet access This new CheetahAccess Internet Gateway technology provi...

Page 12: ...s you can set up the CheetahAccess Internet Gateway to act as a virtual host for network address translation Remote users access various services at your site using a constant IP address Then dependin...

Page 13: ...e connection to their corporate network If your service provider supports VPNs then any of these protocols can be used to create an authenticated and encrypted tunnel for passing secure data over the...

Page 14: ...Introduction 1 4...

Page 15: ...e fill out and return the Registration Card to Accton or register on Accton s Web site at www accton com The CheetahAccess Internet Gateway is covered by a limited lifetime warranty Description of Har...

Page 16: ...e card or to a networking device such as an Ethernet hub or switch Port 8 on the Accton CheetahAccess Internet Gateway offers an MDI X or MDI option by way of separate RJ 45 sockets One RJ 45 port for...

Page 17: ...ernet Gateway can be positioned at any convenient location in your office or home There are no special wiring or cooling requirements You should however comply with the following guidelines Keep the C...

Page 18: ...4 Power on Connect the power adapter to the CheetahAccess Internet Gateway Figure 2 2 Connecting the CheetahAccess Internet Gateway Attach to Your Network Using Ethernet Cabling The 4 8 LAN ports on...

Page 19: ...t hub or switch and then connect your PC or other network equipment to the hub or switch When inserting an RJ 45 plug be sure the tab on the plug clicks into position to ensure that it is properly sea...

Page 20: ...00 ohm Category 3 4 or 5 shielded or unshielded twisted pair cable with RJ 45 connectors at both ends for all connections Connect a Printer If you connect a printer to the CheetahAccess Internet Gatew...

Page 21: ...hing The WAN port is transmitting or receiving traffic Link Act Green On The indicated LAN port has established a valid network connection Flashing The indicated LAN port is transmitting or receiving...

Page 22: ...Installation 2 8...

Page 23: ...PC on page 5 1 All PCs connected to the CheetahAccess Internet Gateway must be set to the same IP subnet as the CheetahAccess Internet Gateway The default subnet address of the CheetahAccess Internet...

Page 24: ...Configuring Client PCs 3 2...

Page 25: ...matically switches to Port 88 for management access Then login the CheetahAccess Internet Gateway system with no password by default there is no password The home page displays the Main Menu on the le...

Page 26: ...ge Main Menu Using the Web management interface you can define system parameters manage and control the CheetahAccess Internet Gateway and its ports or monitor network conditions The following table b...

Page 27: ...firmware versions the physical MAC address for each media interface as well as the hardware version and serial number Security Log Displays any illegal attempts to access your network DHCP Client Log...

Page 28: ...ease assign a password to the CheetahAccess Internet Gateway as soon as possible and store it in a safe place Passwords can contain from 3 12 alphanumeric characters and are not case sensitive Note If...

Page 29: ...e time and then specify the address range Also remember to configure all of your client PCs for dynamic address allocation Valid IP addresses consist of four numbers separated by periods The first thr...

Page 30: ...pecify one of the first three options to configure a WAN connection through the RJ 45 port i e a connection to an xDSL modem or Cable modem Specify the Dial up on Demand option to configure a WAN conn...

Page 31: ...quired to by your ISP You can use the Clone MAC Address button to copy the MAC address of the Ethernet Card installed by your ISP in your PC and replace the WAN MAC address with this MAC address Stati...

Page 32: ...r the PPPoE user name and password assigned by your ISP The Service Name is normally optional but may be required by some providers Enter the maximum idle time for the Barricade Plus in seconds Also y...

Page 33: ...is item If not checked then this connection will only be used for backup access if the primary WAN link fails Dial Up Service Phone Number Enter the phone number your service provider has given to you...

Page 34: ...ISP has assigned a fixed IP address for you to use select Yes for this item and enter the IP address and subnet mask Note If your ISP has given you a secondary phone number or if you have a secondary...

Page 35: ...these functions using the Setup Wizard by clicking Enter at the bottom of the Advanced Settings screen or by selecting specific items from the menu on the left of the screen Firewall Protection The C...

Page 36: ...et Gateway redirects the external service request to the appropriate server located at another internal IP address The WAN interface must have a fixed IP address to utilize this function For example i...

Page 37: ...e connections use the following screen to specify the additional public ports to be opened for each application Specify the port normally associated with an application in the Trigger Port field selec...

Page 38: ...ress range 192 168 2 56 100 are permanently restricted from using FTP Port 21 while clients in the address range 192 168 2 51 55 are blocked from browsing the Internet from Monday through Friday Misce...

Page 39: ...address of 0 0 0 0 any host can manage the CheetahAccess Internet Gateway Virtual DMZ Host If you have a client PC that cannot run an Internet application properly from behind the firewall or after c...

Page 40: ...us Release Click on this button to confirm Internet settings Renew Click on this button to refresh Internet settings GATEWAY Displays system IP settings as well as DHCP NAT Firewall and Printer status...

Page 41: ...ware The Backup Settings button allows you to save your CheetahAccess Internet Gateway s configuration to a file named config bin on your PC You can then click on the Restore Settings button to restor...

Page 42: ...Configuring the CheetahAccess Internet Gateway 4 18...

Page 43: ...button and choose Settings then click Control Panel 2 Double click the Network icon and select the Configuration tab in the Network window 3 Click the Add button to add the network component to your...

Page 44: ...n assigned to your network card in the Configuration tab of the Network window 3 Click the Properties button to set the TCP IP protocol for the CheetahAccess Internet Gateway 4 You can dynamically ass...

Page 45: ...s you need to configure your computer to connect to your CheetahAccess Internet Gateway You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a ne...

Page 46: ...n tab double click the TCP IP entry that is listed with your network card 4 Select the IP Address tab If Obtain an IP address automatically is already selected your computer is already configured for...

Page 47: ...ttings check to make sure you have recorded them correctly Click the IP Address tab and then click Obtain an IP address automatically Click OK 9 Windows may need your Windows 95 98 ME CD to copy some...

Page 48: ...s Internet Gateway The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer and click...

Page 49: ...ch Windows 95 98 Me computer connected to your CheetahAccess Internet Gateway Step 3 Obtain IP Settings from Your CheetahAccess Internet Gateway Now that you have configured your computer to connect t...

Page 50: ...drop down menu select your network card Click Release and then Renew Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These v...

Page 51: ...any ISPs issue these numbers automatically using a networking technology known as Dynamic Host Control Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must en...

Page 52: ...Configuring Client TCP IP 5 10 3 Double click the icon that corresponds to the connection to your CheetahAccess Internet Gateway 4 Click Properties 5 Double click Internet Protocol TCP IP...

Page 53: ...OK Click OK or Close to close each window Step 2 Disable HTTP Proxy You will need to verify that the HTTP Proxy feature of your Web browser is disabled This is so that your Web browser will be able to...

Page 54: ...ns window click the Connections tab Next click the LAN Settings button 3 Clear all the checkboxes 4 Click OK and then click OK again to close the Internet Options window Netscape 1 Open Netscape and c...

Page 55: ...teway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain new network settings By releasing any old IP settings and renewing them with setti...

Page 56: ...ype IPCONFIG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx 2 255 your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that yo...

Page 57: ...our IP address Many ISPs issue these numbers automatically using a networking technology known as Dynamic Host Control Protocol or DHCP Other ISPs will specify your IP address and associated numbers w...

Page 58: ...tocol 5 Select the IP Address tab 6 In the Adapter drop down list be sure your Ethernet adapter is selected If Obtain an IP address automatically is already selected your computer is already configure...

Page 59: ...es below 9 After writing down your IP settings click the IP address tab Select Obtain IP address automatically and click OK Click OK again to close the Network window 10 Windows may copy some files an...

Page 60: ...s Internet Gateway The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer and click...

Page 61: ...ain IP Settings From Your CheetahAccess Internet Gateway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain new network settings By releasi...

Page 62: ...3 Type IPCONFIG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your...

Page 63: ...you need to configure your computer to connect to your CheetahAccess Internet Gateway You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a net...

Page 64: ...sing DHCP Server in the Configure field and close the window 5 Another box will appear asking whether you want to save your TCP IP settings Click Save Step 2 Disable HTTP Proxy You will need to verify...

Page 65: ...xplorer and click the stop button Click Edit and select Preferences 2 In the Internet Explorer Preferences window under Network select Proxies 3 Uncheck all checkboxes and click OK Netscape 1 Open Net...

Page 66: ...Internet and click OK Step 3 Obtain IP Settings From Your CheetahAccess Internet Gateway Now that you have configured your computer to connect to your CheetahAccess Internet Gateway it needs to obtain...

Page 67: ...TCP IP 2 In the TCP IP window your new settings will be shown Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values c...

Page 68: ...Obtain an IP address automatically in the IP Address tab Do not input any values under the Gateway tab and choose Disable DNS in the DNS Configuration tab These settings will be automatically configur...

Page 69: ...s Internet Gateway default 192 168 2 1 in the New gateway field and click Add 3 In the DNS Configuration tab add the IP address for the CheetahAccess Internet Gateway and click Add This automatically...

Page 70: ...e CheetahAccess Internet Gateway has been successfully established Otherwise if you get the following messages Pinging 192 168 2 1 with 32 bytes of data Request timed out there may be something wrong...

Page 71: ...6 5 Install the Printer Port Monitor Skip this section if you are using Unix For Windows 95 98 ME NT 2000 clients you need to install the port monitor program as described in this section 1 Insert th...

Page 72: ...ll Shield will guide you through the installation process Click Next to continue installation 4 Select the destination folder and click on the Next button The setup program will then begin to install...

Page 73: ...6 3 5 Select the Program Folder that will contain the program icon for uninstalling the port monitor and then click Next 6 Enter the printer port name that will be used to identify the port monitor i...

Page 74: ...n the setup program finishes installing the port monitor select the item to restart your computer and then click OK 8 After rebooting your computer add the Internet Gateway print server to your system...

Page 75: ...ME NT 2000 first install the port monitor as described in the previous section before adding the Internet Gateway s print server to your operating system Configure the Network Printer in Windows 95 9...

Page 76: ...inter type attached to the CheetahAccess Internet Gateway and press Next for each window and Finish when complete 5 The printer type you specified will now be added to your Printers menu 6 Open the Pr...

Page 77: ...Configuring Printer Services 6 7 7 Select Properties option and click Configure Port...

Page 78: ...ring Printer Services 6 8 8 Enter the IP address of the CheetahAccess Internet Gateway and click OK in the dialog box 9 Continue following the prompts to finish configuring the Internet Gateway print...

Page 79: ...ces 6 9 Configure the Network Printer in Windows NT 1 On a Windows NT platform open the Printers window in the My Computer menu and double click the Add Printer icon 2 Follow the prompts to add a loca...

Page 80: ...d Finish when complete 4 The printer type you specified will now be added to your Printers menu 5 Open the Printers window in the My Computer menu select the Internet Gateway printer icon and click th...

Page 81: ...click Next in the Add Printer Wizard dialog box 8 Continue following the prompts to finish configuring the Internet Gateway print server Configure the Network Printer in Unix Systems Follow the tradit...

Page 82: ...Configuring Printer Services 6 12...

Page 83: ...cess Internet Gateway and attached device are powered on Be sure the cable is plugged into both the CheetahAccess Internet Gateway and the corresponding device Verify that the proper cable type is use...

Page 84: ...that the port you are using has not been disabled Check the network cabling between the management station and the CheetahAccess Internet Gateway Forgot or lost the password Press the Reset button on...

Page 85: ...tached to both ends of the cable All RJ 45 ports on the AC IG1004 except for the WAN port support automatic MDI MDI X configuration This means that you can use straight through cable to attach the LAN...

Page 86: ...ing the wires to the pins Figure B 1 RJ 45 Connector Pin Numbers Straight through Cable Crossover Cable Straight Through RJ 45 Pin Assignments End 1 End 2 1 TD 1 TD 2 TD 2 TD 3 RD 3 RD 6 RD 6 RD Pins...

Page 87: ...on whether the LAN port is operating in MDI or MDI X mode However the WAN port is configured only for MDI X mode Pin MDI Signal Name MDI X Signal Name 1 Transmit Data TD Receive Data RD 2 Transmit Dat...

Page 88: ...al Port Pin Numbers DB 9 Port Pin Assignments EIA Circuit CCITT Signal Description Gateway s DB9 DTE Pin PC DB9 DTE Pin Modem DB25 DCE Pin Signal Direction DTE DCE CF 109 DCD Data Carrier Detected 1 1...

Page 89: ...3 TXD RXD 2 4 DTR DSR 6 5 SGND SGND 5 6 DSR DTR 4 7 RTS CTS 8 8 CTS RTS 7 9 RI RI 9 Gateway s 9 Pin Serial Port CCITT Signal Modem s 25 Pin DCE Port 1 DCD 8 2 RXD 3 3 TXD 2 4 DTR 20 5 SGND 7 6 DSR 6 7...

Page 90: ...to the printer port are provided in the following table Figure B 3 DB 25 Printer Port Pin Numbers DB 25 Printer Port Pin Assignments Pin Signal Name Direction 1 Strobe To printer 2 Data 0 To printer 3...

Page 91: ...int server Internet Standards ARP RFC 826 IP RFC 791 ICMP RFC 792 UDP RFC 768 TCP RFC 793 Telnet RFC 854 859 MD5 RFC 1321 BOOTP Extension RFC 1497 PPP LCP Extension RFC 1570 PPPoE RFC 2516 NAT RFC 163...

Page 92: ...mption 5 Watts max 100 240 VAC AC IG1008 LAN Interface 8 RJ 45 ports Ports 1 7 Twisted pair fixed crossover Port 8 Twisted pair alternate MDI MDI X choice between fixed crossover or straight through d...

Page 93: ...D 1 Appendix D Ordering Information CheetahAccess Internet Gateway Products AC IG1004 4 port Residential Gateway WAN LAN Print Server AC IG1008 8 port Residential Gateway WAN LAN Print Server...

Page 94: ...Ordering Information D 2...

Page 95: ......

Page 96: ...AC IG0004 AC IG0008 E022002 R01 P N 650 10551...

Search results

Summary of Contents for CheetahAccess AC-IG1004

Reviews:

Related manuals for CheetahAccess AC-IG1004

Brands by name

Popular brands

Accton Technology CheetahAccess AC-IG1004, User Manual

Search results

Summary of Contents for CheetahAccess AC-IG1004

Reviews:

Related manuals for CheetahAccess AC-IG1004

Brands by name

Popular brands