Aastra DT412, User Manual

Page: 96 / 166

Group Services
MD Evolution – Cordless DT412 / DT422 / DT432 96
Hunt Groups
Your extension may be part of a hunt group for which the purpose
is to distribute calls among the members of your department or
other group.
A call received on your hunt group number will then be
automatically directed to an extension within the group that is free -
such as your own - according to predefined distribution criteria.
Generally, this criteria is established to ensure even distribution of
calls between the various members of the group.
The presentation of an incoming call for your group is therefore
carried out just as it would for an individual call presented on your
extension. (See section “ Incoming Calls ” on page 34).
As a result, you have access to all the same processing services as
you would for your personal calls.
If you do not answer your hunt group call within a typical 30-
second time frame, it may be presented to a different extension in
your group that is free. The call may also be directed to a third party
set or other overflow group, such as your facility's attendants.
Depending on the definition for each hunt group, the call may also
be re-directed to a dissuasion message.
If all of your hunt group's members are busy, a call that is
presented, as the case dictates, may be directed to a third party
set or other overflow group, such as your facility's attendants.
Alternatively, depending on the definition of each group, the call
may be placed in a call waiting queue to await a member of the
group to be free, or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be
solicited when your group is closed.
In practice, you may be part of several hunt groups. One hunt
group is then established as your primary group, while the others
are considered to be secondary.
You primary group has a processing priority feature. Therefore,
when there are several different calls presented on the various
groups of which you are a part, those for your primary group will
take precedence.