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130

Model 9480i CT IP Phone User Guide

Line Keys and Softkeys

The phone opens a multicast RTP session and an outgoing OR incoming phone screen
displays as follows.

Press the

Drop

key to end the multicast RTP session and return to the idle screen.

Note:

If you enable global DND on the phone, the incoming multicast RTP session

is dropped.

Paging

Drop

00:01

Summary of Contents for 9480i CT Series

Page 1: ...User Guide 9480i CT IP Phone 9480i CT IP Phone 41 001181 03 Rev 00 Release 2 5 ...

Page 2: ...ul use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2008 Aastra Telecom www aastratelecom com All Rights Reserved ...

Page 3: ...be translate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are s...

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Page 5: ...Descriptions 12 Methods for Customizing Your Phone 15 Phone Options via the IP Phone UI 15 Phone Options via the Aastra Web UI 18 Phone Status 22 Phone Status via IP Phone UI 22 Finding Your Phone s IP Address 23 Phone Status via the Aastra Web UI 24 Customizing Your Phone 27 Ring Tones and Tone Sets 27 Contrast Level 30 Backlight 31 Live Dialpad 33 Set Audio 34 Time and Date 37 Language 44 User P...

Page 6: ...rs 86 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers 91 XML Key 95 Flash Key 100 Sprecode Key 101 Park Pickup Keys 102 Last Call Return lcr Key Sylantro Servers only 109 Call Forward Key 111 BLF Xfer 112 Speeddial Xfer 114 Speeddial Conf 116 Services Key 118 Directory Key 120 Callers List Key 122 Intercom Key 124 Phone Lock Key 126 Paging Key Sends the RTP Stream 128 None Key 131...

Page 7: ...ging Calls 154 Directory List 154 Callers List 165 Account Configuration DND and Call Forwarding 170 Missed Calls Indicator 192 Voicemail 193 Cordless Handset 194 Handset Keys 194 Handset Key Descriptions 195 Accessing Options on the Cordless Handset 197 Intercom 197 Language 198 Ring Tone 198 Custom Name 199 Call timer 199 Vibrate 199 Handset Pairing Unpairing 200 Key Lock On or Off 200 Backlight...

Page 8: ...less Handset to Base 218 Pairing Unpairing the Handset 218 Additional Features 225 Star Codes 225 Suppress DTMF Playback 225 Display DTMF Digits 227 Enable Disable Call Waiting 229 Play Call Waiting Tone 231 Stuttered Dial Tone 232 XML Beep Support 233 Status Scroll Delay 234 Incoming Call Interrupts Dialing 235 Switch UI Focus to Ringing Line 237 Preferred Line and Preferred Line Timeout 238 Good...

Page 9: ...l Characters in XML Applications 257 Playing a WAV File On Your Phone 258 Using the Keypad During Active XML Applications 258 Key Redirection 259 XML Applications and Off Hook Interaction 260 XML Override for a Locked Phone 260 RTP Recording and Simultaneous Playing 260 Hold Feature Enhancement for Broadsoft Servers 261 Authentication Support for HTTP HTTPS Download Methods Used with Broadsoft Cli...

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Page 11: ...and configurations administrators should refer to the Aastra SIP IP Phone Administrator Guide Documentation Aastra 9480i CT SIP IP Phone Installation Guide Installation and set up instructions general features and functions and basic options list customization This Installation Guide is included with the telephone Aastra 9480i CT SIP IP Phone User Guide Describes the most commonly used features an...

Page 12: ...eeddial key configuration feature 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset mode support via handset jack Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 802 3af standard which eliminates power adapters AC power adapter included Enhanced busy lamp fields Se...

Page 13: ...connect from the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect from the DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional acces...

Page 14: ...n the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 9480i CT automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens Conf Services Xfer Icom Hold Redial Goodbye Options 9480i Checkin...

Page 15: ...ents while the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information DHCP waiti...

Page 16: ...ur System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Idle screen Downloading Language Packs Network DSP SIP Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12 18am Idle Screen ...

Page 17: ...splays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 9480i CT IP Phone Installation Guide the section Connecting to the Network and to Power Check with your system or network administrator for assistance Note If the phone displays No...

Page 18: ...nfigured for Services Directory Callers List and Intercom respectively You can also press the Services and Intercom hard keys to access those functions You can configure the 6 softkeys with up to 20 functions as required Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your Sys...

Page 19: ... for those functions display on the screen For example in the following illustration Home was configured as a speeddial key on the first softkey and Do Not Disturb DND was configured on the fifth softkey If you have additional functions configured on the softkeys that do not display on the main idle screen a More displays on the screen Pressing the More softkey toggles between the first screen and...

Page 20: ...r more information on your system s star codes please refer to the documentation for the voicemail system you are using Screen Display After Picking Up the Handset When you pickup the handset the screen displays as follows This screen displays the following keys located on the bottom left of the screen Dial Conf Conference Xfer Transfer A More softkey also displays at the bottom right of the scree...

Page 21: ...softkey You can press the More softkey to toggle between the first and second screens to display all configured softkeys See illustrations below Note The 6 softkeys are state based configurable softkeys and allow you to configure up to 20 functions L1 John Smith Sat Jan 1 12 18am Services Directory Callers Icom Idle Screen After Handset Pickup L1 John Smith More Home After Pressing More L1 John Sm...

Page 22: ...ions key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the administrator only options Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Press...

Page 23: ...ent line call appearances While in the Options List these keys allow you to exit or enter the current option When you are editing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Note At the idle screen you can press the UP arrow key to enter the Directory List You can press the DOWN arrow key to enter the Callers List...

Page 24: ...14 Model 9480i CT IP Phone User Guide IP Phone Keys and Key Descriptions Reference For keys and key descriptions on the 9480i CT cordless handset see Cordless Handset on page 194 ...

Page 25: ...s allow you to customize the following phone settings Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Speeddial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol 6 Time and Date Tim...

Page 26: ...estart Phone 7 Phone Lock Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Ac...

Page 27: ...rresponding option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the3 button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on pa...

Page 28: ...astra Web UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 23 Using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click Aastra Web UI Note For a user the default u...

Page 29: ... 9480i CT IP Phone User Guide 19 Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking Log Off ...

Page 30: ...ial Allows you to assign a speeddial number to a specific digit on the phone s keypad for speeddialing purposes Softkeys and XML Allows you to configure up to 6 softkeys with functions identified in the list below You can configure up 20 functions on the softkeys Available Functions for Softkeys Handset Keys Allows you to configure up to 15 feature keys on the cordless handset with specific functi...

Page 31: ...nging Line Preferred Line Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Use LLDP ELIN This category also allows you to configure incoming Intercom call settings group paging RTP settings ring tones global and per line basis ring tone sets time and date settings Webpage language and input languag...

Page 32: ...phone s IP and MAC address Local Area Network LAN port information PC Port information if PC link exists Firmware version Error messages from last reboot or startup Use the following procedure to view the status of your phone using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware Info ...

Page 33: ... address 1 Press to enter the Options List 2 Scroll to Phone Status and press Select 3 Scroll to IP MAC Addresses and press Select The IP address of your 9480i CT IP phone displays in the IP Address field IP Phone UI Options Options Options List Done Select 1 Call Forward 2 Preferences 3 Phone Status 4 User Password Phone Status Done Select 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5...

Page 34: ...Password window enter your username and password and click The Network Status window displays for the IP phone you are accessing This Network Status window is view only It displays the Network Status of your phone which includes the following Link State Negotiation Speed and Duplex setting for the LAN and PC ports MAC Address Hardware Information Firmware Information SIP Account status Aastra Web ...

Page 35: ...IP Account Status The IP Phones show the SIP registration status on the IP Phone s Network Status screen in the Aastra Web UI The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed SIP Account Status ...

Page 36: ...pproxy aastra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 4 9057604601 anasipproxy aastra com 5060 401 No where Account Number is 4 SIP Acco...

Page 37: ...ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Glo...

Page 38: ...neric tones Australia When you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedures to confi...

Page 39: ...IP phone 1 Click Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico Brazil and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Sel...

Page 40: ...u can set the contrast level using the IP Phone UI only Setting Contrast Level 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level 5 Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD 6 Press Done to save your selection IP Phone UI Options Options Display 1 Contrast Level 2 Backlight Done...

Page 41: ...backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Use the 5 and 2 navigation buttons to select the Backligh...

Page 42: ...e to stay backlit when the phone is idle Valid values are 1 to 120 seconds 2 minutes Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required 9 Press Done to save your setting Backlight Off Auto Done Cancel Advanced Backlight On Time Done Cancel Backspace Clear 10 seconds ...

Page 43: ...mber while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad 4 Use the Change softkey to turn th...

Page 44: ...witches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree spea...

Page 45: ...e phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting IP Phone UI Options Options Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Audio Mode Done Cancel Speaker Headset Spe...

Page 46: ...izing Your Phone 7 Select Headset Mic Volume 8 Select the Low Medium or High volume level Default is Medium 9 Press Done to save your selection Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Headset Mic Volume Done Cancel Low Medium High ...

Page 47: ...and date settings on the IP phone Set Time and Time Format 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time Note Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI IP Phone UI Note The time and time format you configure display on the phone s idle screen Options Options Time and Date Done Select 1 Time Zone...

Page 48: ...set the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h 9 Press Done to save the Time Format you selected Set Date and Date Format 1 Select Preferences 2 Select Time and Date 3 Select Set Date Note The date and date format you configure display on the phone s idle screen Set Time Done Backspace AM PM Enter Time 01 13am Cancel Time Format Done ...

Page 49: ... Format 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 8 Press Done to save the Date Format Set Date Done Backspace Enter Date y m d 2000 01 02 Cancel Date Format Done Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2...

Page 50: ...e Time Zone setting Daylight Savings Time 1 Select Preferences 2 Select Daylight Savings Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Done Cancel Time Zone US Aleutain US Central US Eastern US Hawaii United States Time and Dat...

Page 51: ...ize the time displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if neccessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select Time Server 4 Select from Time Server 1 Time Server 2 or Time Server 3 Done Cancel Off 30 min summertime 1h summert...

Page 52: ...IP address or domain name Use the 123 softkey to toggle between entering numbers and entering letters 7 Press Done to save the time server setting 1 Click Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are Note The default for Time Servers is Enabled Aastra Web UI Time Server 1 Done 123 Time Server Addre...

Page 53: ...DD MM YYYY 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers 6 Click to save your settings Note The time and time format you configure display on the phone s idle screen Note ...

Page 54: ...s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web UI Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Language 4 Select Screen Language The current language setting displays on the IP Phone 5 To change the l...

Page 55: ... UI displays all screens in the language you selected Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator Aastra Web UI Note You must have the language pack s a...

Page 56: ...s in a specific language when performing inputs on the phone The following tables identify the language characters that you can use to enter text and characters on the 9480i CT Keypad Input Alphabet Tables English French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key U...

Page 57: ... 1 _ 1 _ 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 58: ...er Guide Customizing Your Phone Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 59: ...Press on the phone to enter the Options List 2 Select Preferences 3 Select Language Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE IP Phone UI Language 1 Screen Language 2 Input Language Select Done Preferences 1 Tones 2 Contrast Level 3 Speed Dia...

Page 60: ...om the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portguese 3 Click to save your settings The change is dynamic The Aastra Web UI and IP Phone UI allow you to enter text and character...

Page 61: ...80i CT includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 9480i CT IP Phone ...

Page 62: ...e Re enter Password prompt re enter the new user password and press Enter A message Password Changed displays on the screen If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0...

Page 63: ...rrent Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your changes Aastra Web UI Note By default the user name is user all lowercase and the password field is left blank ...

Page 64: ...se the following procedure to reset a user password 1 Click Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click to save your settings Note Valid values when creating or changing a password a...

Page 65: ...ked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel 1 Click Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Phone ...

Page 66: ... a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone an...

Page 67: ...Phone 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked Aastra Web UI ...

Page 68: ...ing emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services The following table describes the default emergency numbers on the IP phones You can set the emergency dial plan using the Aastra Web UI Note Contact your local phone service provider for availabl...

Page 69: ...eration Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on pag...

Page 70: ...ok the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information Icons 3 and 4 appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information is referring to L1 L2 L3 ...

Page 71: ... out on a BLF configured key Maximum of 50 BLFs allowed on 536M Expansion Module BLF List Indicates the key is configured for BLF list use User can dial out on a BLF List configured key Auto Call Distribution ACD For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call ...

Page 72: ... within a conference call and add the new call directly to the conference Services Indicates the key is set to access Services such as Directory List Callers List Voicemail or any other XML applications set up by your System Administrator Directory Indicates the key is configured to access the Directory List Note At the idle screen on the phone you can also press the UP arrow to enter the Director...

Page 73: ...is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb Softkey Type Default States None All states disabled Line idle connected incoming outgoing busy Speeddial idle connected incoming outgoing busy DND idle connected incoming outgoing busy BLF idle connected incoming outgoing busy BLF...

Page 74: ...as the following Type speeddial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all Last Call Return idle connected incoming outgoing busy Call Forward idle connected incoming outgoing busy BLF Xfer idle connected incoming outgoing busy Speeddial Xfer idle connected incoming out...

Page 75: ...ine Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone Key 12 configured as a speeddial Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12 18am LAB ...

Page 76: ...all appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured John Smith Sat Jan 1 12 18am 1 L5 L6 L7 L8 L9 Services Dir Callers Icom Icon Definition There is no call activity for the line call appearance softkey A call is ringing at your phone on this lin...

Page 77: ...dent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions You use the Aastra Web UI to set a softkey as a line Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of t...

Page 78: ...use the Aastra Web UI to set a key as a line Use the following procedure to set a key to function as a line 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Line to apply to the softkey 4 In the Label field enter a label to apply to this softkey 5 In the Line field select a line to apply to this softkey Valid values are 5 through 9 6 Check e...

Page 79: ...ng a softkey or keypad key Speeddial Prefix The speeddial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the Aastra Web UI Key 1 Type speeddial Label Europe Office Value 12345...

Page 80: ... mistake press the Backspace softkey You can enter up to 16 letters in the Enter Name field 3 Press the 2 key to move to the next field IP Phone UI Note When creating a speeddial key from the IP Phone UI you must select a softkey or keypad key that has no preassigned function key must be set to None or Empty If you press and hold a keypad key that is already configured as a speeddial the speeddial...

Page 81: ...ial key By default the phone uses Line 1 for the speeddial key If you want to use a different line press the Change softkey or press the 4 key to select another line 7 Press the Save softkey to save the speeddial information to the speeddial key you selected Note When in the Enter Number field the phone automatically switches to the numbers softkey Note To delete or remove a speeddial configuratio...

Page 82: ...onfigured softkey or keypad key The following screen displays 5 In the Enter Name field enter a name to apply to the speeddial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press 4 to move to the next space or wait for the cursor to automatically advance to the next position To insert a space b...

Page 83: ...use a different line press the Change key or press the 4 key to select another line 10 Press the Save softkey to save the speeddial information to the speeddial key you selected Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lower...

Page 84: ...ply to the softkey 4 In the Label field enter a label to apply to this softkey 5 In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this softkey Valid values are 1 through 9 7 Check enable or uncheck ...

Page 85: ...I 1 Click Operation Keypad Speeddial 2 Select from Digit 1 through Digit 9 3 In the input box enter the phone number extension or speeddial prefix to apply to this Digit key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 Click to save your changes Aastra Web UI ...

Page 86: ...s List 2 Select Preferences 3 Select Speed Dial Edit All current speeddial key LEDs flash RED for softkeys All other function key LEDs turn off during this process After you press a speeddial key for editing the phone restores all key LEDs to their previous state IP Phone UI Note A speeddial key must be already configured on the phone to edit the key Speed Dial Edit Press SD button Preferences 1 T...

Page 87: ...dial Number and Line setting 2 If you press a key that is NOT setup as a speeddial key the phone displays an Invalid Key message However if you press and hold an empty digit key softkey or expansion module key set to NONE it initiates the Add a Speeddial Key process allowing you to setup a new speeddial key For more information see Press and Hold to Create a Speeddial applicable to softkeys and ke...

Page 88: ...mber extension or speeddial prefix to apply to this hard key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 If required in the Line field select a line for which to apply the speeddial to Valid values are 1 through 9 5 Click to save your changes Aastra Web UI Note You can delete a speeddial key by removing the information from the ...

Page 89: ...Web UI 1 Click Operation Keypad Speeddial 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speeddial prefix for this Digit key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 4 Click to save your changes Aastra Web UI ...

Page 90: ...dministrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the softkeys using the Aastra Web UI only DND is not configurable from the IP phone UI Configuring a Do Not Disturb Key Use the following procedure to set a key to function...

Page 91: ...Line Keys and Softkeys Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Do Not Disturb to apply to the softkey 4 Check enable or uncheck disable the states you want to apply to this softkey 5 Click to save your changes ...

Page 92: ...make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 9480i CT the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the monitored user is on an active call a small telephone icon is show...

Page 93: ...lect BLF to apply to the softkey 4 In the Label field enter a label to apply to this softkey 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this softkey Valid values are 1 through 9 7 Check enable or uncheck disable the states you want to apply to this softkey 8 Click to save your changes Aastra Web UI ...

Page 94: ...n Server On the 9480i CT the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Configuring a BLF List Key The BLF List function can be configured on the 9480i CT using the Aastra Web UI only If you set a key to use BLF List you must also enter a BLF List URI at Operation Softkeys and XML Services The BLF List URI is the name of the BLF list defined on...

Page 95: ...o the appropriate SIP proxy you are using 5 Check enable or uncheck disable the states you want to apply to this softkey 6 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my53i blf list as broadworks com 7 Click to save your changes Aastra Web UI Note The Label and Value field are not required Th...

Page 96: ...ueue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates ...

Page 97: ...reens as an example 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 Check enable or uncheck disable the idle state for this softkey 7 Click to save your chan...

Page 98: ...you can make your phone available or unavailable to take calls by pressing the Available Unavailable Key 2 The server monitors your IP phone status When you set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current status of your ph...

Page 99: ...accessing The User ID and Password prompts displays 3 Using the keypad enter your User ID phone number provided by your System Administrator 4 Using the keypad enter your Password provided by your System Administrator and press the Log In Key Your phone logs into the queue on the server IP Phone UI Note Use the Backspace softkey to move back a space and delete a character if required Use the Cance...

Page 100: ...ess the Unavailable softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP Phone UI to manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Admini...

Page 101: ...ll If the monitored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operato...

Page 102: ... Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Directed Call Pickup 4 In the Label field enter a label to apply to this Directed Call Pickup key 5 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 6 In the Line field select the line for which to apply the Directed Call Pickup configuration...

Page 103: ...rough Key 20 3 In the Type field select Directed Call Pickup 4 In the Label field enter a label to apply to this Group Call Pickup key 5 In the Value field enter groupcallpickup 6 In the Line field select the line for which to apply the Group Call Pickup configuration Valid value are 1 through 9 7 Check enable or uncheck disable the states you want to apply to this softkey 8 Click to save your cha...

Page 104: ...up Call Pickup GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the and keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered IP Phone ...

Page 105: ...ing any configured XML softkey setup by your System Administrator Using the Aastra Web UI you can configure a key to access XML applications Under Operations Softkeys and XML you can assign a key the type XML You must also specify an XML URI and a Services label using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone The phon...

Page 106: ...application is applied you can use the IP Phone UI to press the Services key and access the XML services Configuring XML Services 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Services 4 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the applicable URI to enter in this field Aastra W...

Page 107: ...displays after pressing the Services key 6 Click to save your changes Configuring an XML Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Value field enter a URI s to apply to this key 6 Check enable or uncheck disable the states you want to apply to this softkey Aastra...

Page 108: ...eady for you to use From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference 1 Press the Services softkey or press the Services hard key 2 Use the 5 and 2 to scroll through the items 3 For menu and directory services select a service to display the information for that customized service Message services disp...

Page 109: ...ou specified 2 Use the 5 and 2 to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the softkey For user input services follow the prompts as appropriate 4 To exit from the Customized Features screen press the XML softkey again ...

Page 110: ...sh The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the softkey 5 Click to save your changes Aastra Web UI ...

Page 111: ...istrator for information about available services Setting a Sprecode Key Use the following procedure to configure a sprecode softkey on the 9480i CT phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Sprecode 4 In the Label field enter a label to display on the IP phone for this softkey 5 In the Value field enter the appropriate value fo...

Page 112: ...e softkeys The following paragraphs describe the park and pickup methods of configuration on the IP phones Park Pickup Static Configuration You can configure a static configuration for parking and picking up a call using the Aastra Web UI at Basic Settings Preferences By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and w...

Page 113: ...ault label of Pickup displays on the phone UI The values you enter in the Aastra Web UI for the Park Pickup call feature are dependant on your type of server The following table provides the values you enter for the Park Call and Pickup Parked Call fields in the Aastra Web UI Park Pickup Call Server Configuration Values Leave value fields blank to disable the park and pickup feature Server Park Va...

Page 114: ...ue in the Park Call field to which incoming live calls are parked 3 Enter a server value in the Pickup Parked Call field 4 Click to save your changes Note Aastra recommends you configure either the static or the programmable configuration but not both Aastra Web UI Note For values to enter in this field see the table Park Pickup Call Server Configuration Values on page 103 Note For values to enter...

Page 115: ...ter the call is parked the label that you configured for the Pickup softkey displays on other phones in the network You can then press the Pickup softkey followed by the applicable value to pickup the call on another phone in your network You can configure a Park and Pickup programmable configuration using the Aastra Web UI Key Configuration Using the Aastra Web UI On the 9480i CT you configure a ...

Page 116: ...he Label field enter a label for the Park softkey 5 In the Value field enter the appropriate value based on the server in your network 6 In the Line field select a line for which to apply the Park configuration 7 Check enable or uncheck disable the Connected state to apply to this softkey 8 Pick another softkey to configure for Picking up a call 9 In the Label field enter a label for the Pickup so...

Page 117: ...ssfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party hears music on hold 3 If the call fails you can pick up the call using the next procedure and press the Park softkey again to retry step 2 For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the y key to com...

Page 118: ...up a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup softkey If the call pick up is successful you are connected with the parked call ...

Page 119: ...one after you are finished with the call and hang up you can press the key configured for lcr and the phone dials the last call you received When you configure an lcr softkey the label LCR displays next to that softkey on the IP phone When the Sylantro server detects an lcr request it translates this request and routes the call to the last caller Setting a Last Call Return Key Use the following pr...

Page 120: ...ct from Key 1 through Key 20 3 In the Type field select Last Call Return 4 In the Line field select the line you want to apply to this softkey Valid values are 1 through 9 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click to save your changes ...

Page 121: ...Forward key on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 176 Configuring a Call Forward Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 thr...

Page 122: ...lind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When...

Page 123: ...and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select BLF Xfer 4 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes Aastra Web UI ...

Page 124: ...in the Idle state pressing the Speeddial Xfer key causes the phone to go offhook and dial the predefined extension Speeddial Xfer and Blind Transfer When the phone is connected to a call pressing the Speeddial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the li...

Page 125: ... XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Speeddial Xfer 4 In the Value field enter the speeddial extension or the extension to transfer calls to for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes Aastra Web UI ...

Page 126: ... as a Speeddial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speeddial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress or when the CT handset i...

Page 127: ...ey 1 through Key 20 3 In the Type field select Speeddial Conf 4 In the Value field enter the speeddial extension or the extension to add to the conference for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click to save your changes ...

Page 128: ...guage of XML Availability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail see the following XML Key on page 95 Callers List on page 165 Directory List on page 154 Voicemail on page 193 Note Other than the Services key you can also configure the Caller List and Directory List on separate softkeys Note Yo...

Page 129: ...ration Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Services 4 In the Label field enter a label to apply to this softkey 5 In the Line field select the line you want to apply to this softkey Valid values are 1 through 9 6 Check enable or uncheck disable the states you want to apply to this softkey 7 Click to save your changes Aastra Web UI ...

Page 130: ...sed to store a customized list of names with phone numbers and labels You can also dial directly from an entry in the Directory List In addition to creating a Directory softkey you can also download a Directory List to your PC if required using the Aastra Web UI Reference For more information about the Directory List see Directory List on page 154 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO ...

Page 131: ...irectory softkey on the 9480i CT phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Directory 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click to save your changes Aastra Web UI ...

Page 132: ...ist of callers that called your phone Reference For more information about the Callers List see Callers List on page 165 Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the Callers List Key with other functions if required Contact your System Administr...

Page 133: ...lers List softkey on the 9480i CT phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click to save your changes Aastra Web UI ...

Page 134: ...ailable softkeys using the Aastra Web UI Pressing the Intercom key automatically connects with a remote extension for outgoing calls or answers an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 137 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO PQRS TUV WXYZ 1 4 3 6 2 5 7 9 8 0 Goodbye Options Hold Redial L1 L2 L3 L4 Intercom hard key ...

Page 135: ...Intercom softkey on the 9480i CT phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Intercom 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click to save your changes Aastra Web UI ...

Page 136: ...0i CT IP Phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Phone Lock from the list of options 4 Click to save your changes Aastra Web UI Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation PhoneLock or using the Phone Lock option on the IP Phone UI at the path Options P...

Page 137: ...ck the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key ...

Page 138: ...the phone listens for when receiving RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings Preferences Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 249 Configuring a Paging Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key...

Page 139: ...edure assumes you have already configured the Paging key using the Aastra Web UI 1 On the IP Phone press the softkey or programmable key you configured for Paging labeled as Group 1 in the following illustration Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only IP Phone UI Notes 1 Recipient of a Paging call ca...

Page 140: ...s a multicast RTP session and an outgoing OR incoming phone screen displays as follows 2 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable global DND on the phone the incoming multicast RTP session is dropped Paging Drop 00 01 ...

Page 141: ...ave been added If a particular key is not defined it is ignored For more information about key behavior see Key Display Behavior on page 64 Configuring a None Key Use the following procedure to configure a None key on the 9480i CT IP Phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select None 4 Check enable or uncheck disable the states you ...

Page 142: ...key1 to softkey20 after any hard coded keys have been added If a particular softkey is not defined it is ignored Configuring an Empty Key Use the following procedure to configure an Empty softkey on the 9480i CT phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Empty 4 Check enable or uncheck disable the states you want to apply to this...

Page 143: ...he following procedure to delete a key function on the 9480i CT IP Phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select none 4 Click to save your changes The softkey function is deleted from the IP phone memory Aastra Web UI ...

Page 144: ... your extension that may restrict your access to long distance area codes or dialling prefixes When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Note After dialing the num...

Page 145: ...e For more information about setting the audio mode on your phone see Audio Mode on page 34 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you are in Speaker audio mode lift the handset and press to switch between handsfree and handset If you are in Speaker headset audio mode press t...

Page 146: ...o scroll down the list to select your desired volume 7 Press Enter to save the setting 8 Press Done to save changes and exit 9 If you do not wish to save changes press Cancel to return to the previous screen To Make and Receive Calls Using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences Set Audio Audio Mode on the IP Phone 2 Plu...

Page 147: ...te phone also hangs up You can set specific incoming Intercom call features on the 9480i CT IP phone using the Aastra Web UI The following table describes these features IP Phone UI Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable ...

Page 148: ...ing Intercom Call Features on page 245 Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call Incoming Intercom Features in Aastra Web UI Description ...

Page 149: ...rs 3 Press 2 to see the second most recently dialed number or 5 to see the oldest call on your list 4 To dial the displayed number press or lift the Handset or press any line keys 5 Press or the key to cancel Deleting from the Redial List Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items IP Phone UI Note Your System Administrator can s...

Page 150: ... or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press IP Phone UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the ...

Page 151: ... call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension IP Phone UI Note The audio mode setting you have selected in the op...

Page 152: ... call directly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon along with the number of waiting messages if you have unheard messages example x4 Goodbye ...

Page 153: ... retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone IP Phone UI Note If you are connected to another call the p...

Page 154: ...ts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing 3 and 4 navigation k...

Page 155: ... extension Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call The 9480i CT has an Intercom hard k...

Page 156: ...plete a consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press Transferring Two Existing Calls The 9480i CT allows you to perform a transfer of a call when there are currently two active calls on the phone For example on your phone there are two active...

Page 157: ...et on the phone the Conference key displays on the softkeys by default Use either the Conference hard key or softkey to create conference calls Screen that displays when handset is lifted Local Conferencing The 9480i CT phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 9480i CT Note Your System ...

Page 158: ... the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference press the Conf key once more IP Phone UI Note You can use 2 and 5 to scro...

Page 159: ...th unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 9480i CT uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the global setting to work you must configure the ...

Page 160: ...Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 IP Phone UI Note When Centralized Conferencing is enabled on your phone local conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing on page 148 Joining two active calls in a conference also works as indicated in the previous section Joining Two Ac...

Page 161: ...1 13 To add more parties repeat steps 8 through 12 If any party in the conference hangs up including the party that began the conference all other parties in the conference are still connected Setting Up Multiple Conferences for Sylantro Server only 1 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Serve...

Page 162: ...onference 4 Press the Conf Key 5 Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending a Conference and Transferring Remaining...

Page 163: ...need to connect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call IP Phone UI Goodbye ...

Page 164: ...p to 200 entries into the 9480i CT Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 9480i CT you access the Directory by pressing the UP arrow navigation key or any softkey configured for Directory Accessing Your Directory Use the following procedure to access your Directory List Use th...

Page 165: ...find a better match 4 To dial the displayed number press or just lift the handset or press any line keys 5 To add new entires press Add New 6 To delete the entire Directory List press DeleteList 7 Press the Quit to leave the Directory or press the Directory key again to quit Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search fe...

Page 166: ...acters for each line and field in the Directory List The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List Screen 1 Screen 2 Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries in th...

Page 167: ...ey Use the Backspace softkey when required Use the Save softkey when you are finished adding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Edit Entries in the Directory List On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and ...

Page 168: ...ectory entry Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry the 3 and 4 keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll 4 indicates there are multiple number entries for the name The 3 and 4 indicates y...

Page 169: ...number into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position Save Cancel Label Cell 1 Of...

Page 170: ...e following screen displays 3 Press Yes to delete the directory entry name number label and line from the Directory List 4 Press Cancel to cancel the delete function To delete specific numbers names or labels for an entry 1 Scroll to a name or number in the Directory List that has multiple numbers and or labels assigned to the entry 2 Press Delete The following screen displays 3 Press Number to de...

Page 171: ...displayed on your screen during an active call to the Directory List using the following procedure Use the following illustration as a reference 1 During an active call while the name number and or label of the incoming caller displays to the LCD press UP arrow or press the Directory softkey 2 Press the Add New key The name and or number from the active call gets stored to the Directory IP Phone U...

Page 172: ...me number and or label from the Redial List to the Directory List using the following procedure Use the following illustration as a reference 1 Press the Redial List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List IP Phone UI IP Phone UI 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO PQRS TUV WXYZ 1 4 3 6 2 5 7 9 8 0 Goodbye...

Page 173: ... is an example of a Directory List in a spreadsheet application The file displays the name phone number and line number for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 1 Click Operation Directory 2 In the Directory List field click A File Download message displays 3 Click OK Note Your System Administ...

Page 174: ...de Managing Calls 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List ...

Page 175: ...rs have been added to the list since you last checked it Caller s List Screen Display You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers Whe...

Page 176: ...key 4 To cancel a delete function press the 2 or the 5 Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the...

Page 177: ...the Callers List Use the following illustration as a reference 1 Press the Callers List Key 2 Press 2 and 5 to find the entry you want to edit Press 2 to view the most recent call or 5 to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press 4 To erase one digit to the left of the cursor press 3 5 To dial the displayed n...

Page 178: ...s the Callers List Key 2 Use 2 and 5 keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items IP Phone UI IP Phone UI 9480i Conf Ser...

Page 179: ...an example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI 1 Click Operation Directory 2 In the Callers List field click A File Download message displays 3 Click OK 4 Enter the location on your computer w...

Page 180: ...l or another number See Call Forward Account Based Configuration on page 176 for more information about call forwarding to other numbers On the 9480i CT you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND perf...

Page 181: ...e Waiting Indicator MWI LEDs when you enable DND on the IP Phone Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do not Disturb DND Key on page 80 Key LED Behavior for All Modes MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND ON DND key LED OFF when current account in focus has DND disabled MWI LED ON i...

Page 182: ... for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts 3 Click to save your changes The changes takes affect immediately without a reboot Aastra Web...

Page 183: ... each account or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screenname1 is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured o...

Page 184: ... to toggle DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts on the phone Toggling to OFF disables DND on all accounts on the phone Use the RIGHT and LEFT arrow keys to scroll through each account Use the RIGHT and LEFT arrow keys to scroll through each account In the above example toggling Screenname1 to DND ON enabled DND for Screenname2 and 3 also Note Enabl...

Page 185: ...hrough the accounts In the above example Screenname1 and 3 have DND ON as indicated by a check mark 3 Screenname2 has DND off as indicated by an X The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts respectively 2 You use the CHANGE key to enable or disable DND for a specific account selected 3 Press DONE to save the change Indicates Indicates DND On DND Off Change A...

Page 186: ...r account basis Pressing a configured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the s...

Page 187: ...MWI LED Behavior for All Modes CFWD key LED RED if CFWD All CFWD Busy or CFWD No Answer is enabled for the account in focus CFWD key LED OFF if any CFWD mode is disabled MWI LED ON if current account in focus has CFWD ALL enabled MWI LED OFF if CFWD All is disabled Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the change...

Page 188: ...Forward from the list of options 4 optional If required enable or disable the applicable states for the Call Forward key Idle Connected Incoming Outgoing and or Busy 5 Click to save your changes Aastra Web UI Note Optional You can configure a Call Forward key on your phone to access the Call Forward menus if desired If you do not configure a Call Forward key you can still access the Call Forward m...

Page 189: ...unt you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific state All Busy and or No Answer for each account independently or a...

Page 190: ...nt is in the busy state The calls are forwarded to the specified phone number The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number 11 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified...

Page 191: ...licable You can enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Account 1 the changes apply ...

Page 192: ... Screenname1 has CFWD All enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 Press the Call Forward key The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Notes 1 If there is no CFWD key configured on the phone or it is removed you can still enable CFWD v...

Page 193: ... following keys if required All Off Disables all CFWD states for the current account in focus All On Enables all CFWD states for the current account in focus CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and ha...

Page 194: ...rwards the call to the number you specify Use the BACKSPACE key if required to delete characters Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode to every account on the phone Every account will have the same settings for that call forward mode Call Forward Mode NoAns AllAccts Cancel Done State On Number 5551212 N...

Page 195: ...ame3 are three accounts configured on the phone Screenname1 2 and 3 have CFWD All enabled 10 Press the Call Forward key The Call Forward menu displays Use the UP and DOWN arrow keys to scroll through each state type In the above example CFWD All is enabled as indicated by a check mark 3 CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disa...

Page 196: ...the specified number of rings You can also use the following keys if required All Off Key Disables all CFWD modes All On Key Disables all CFWD modes CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone nu...

Page 197: ...aracters 15 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 16 P...

Page 198: ...the UP and DOWN arrow keys to scroll through each account In the above example Screenname1 has one or more CFWD states enabled as indicated by a check mark 3 Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a and Screenname3 has one or more CFWD states disabled as indicated by an X Note In Phone mode the configuration...

Page 199: ...by a and CFWD No Answer is disabled as indicated by an X 6 Select a state for the selected account s using the UP and DOWN arrow keys You can enable disable any or all of the following states for a specific account or for all accounts with individual configurations All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number The phone number can be d...

Page 200: ...ONE key 7 Press the CHANGE key for the mode you selected in step 4 This displays the Call Forward State screen In the following example the CFWD All state is ON 8 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen ...

Page 201: ...the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 11 Press DONE in the...

Page 202: ...idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Calls indicator clears Use the following illustration as a reference 1 Press Callers List key on the phone 2 Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line items tha...

Page 203: ...on and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 1 Press the Services key on the phone 2 Select Voicemail 3 Use the 2 and 5 keys to scroll through the line items in the Voice...

Page 204: ...ys and key functions and how they help you make and manage your calls and caller information Handset Keys The following illustration and table identify the keys on the key panel of your 9480i CT handset that you can use for handling calls 1 2 3 4 5 6 7 8 15 9 10 5 11 12 13 15 14 16 ...

Page 205: ...grammed Feature Key List Scrolls up when in the various lists Adds a space during editing 5 Softkeys Activates feature or option shown on the display above the keys 6 Call key Used to obtain dial tone Also used as a Hold key 7 Dial Pad 8 Mute Key When used prevents the caller from hearing you 9 Headset Jack 10 Status LED 11 Release key To end calls and go on hook Exits Menu and the various lists 1...

Page 206: ...ptions Once in the menu list the user can scroll up Ï and down Â using the scrolling keys to see each option Item Menu list 1 Intercom 2 Language 3 Ring tone 4 Custom name 5 Timer On 6 Vibrate Off 7 Handset pairing 8 Key lock Off 9 Backlight On 10 Silent Alert Off Note The display returns to idle if no action activity is initiated within 20 seconds ...

Page 207: ...he 9480i CT supports intercom function between a 9480i CT base and any of its paired cordless handsets and vice versa Pressing Select while viewing this option brings up a list of base and paired handsets available for intercom To select a handset or base to intercom navigate to the desired handset or the base using the Â key or the Ï key Then press the Call soft key Shortcut to any handset or bas...

Page 208: ...guage prompt Reference For more information about selecting a language to use on the handset see Language on page 198 Ring Tone There are several selectable Ring tones available on the 9480i CT handset A check mark beside the ring tone number indicates the currently selected ring tone Reference For more information about selecting a ring tone on the handset see Ring Tones and Tone Sets on page 27 ...

Page 209: ...o the main idle screen Call timer When the call timer is enabled the timer starts from the first call and continues until all calls have been released Vibrate The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing By default this option is always Off To enable this feature press the Change softkey The display indicates Vibrate On and confirmed and quickly ...

Page 210: ...vation of the phone To lock the keys from the key lock option page Press Change softkey to turn Key lock ON or OFF The screen displays Key lock On or Key lock Off confirmed Pressing the y key returns you to the main idle display screen Backlight The Backlight option allows the user to turn on or off the backlit light on the LCD display Press Change softkey to turn Backlight ON or OFF Once the Back...

Page 211: ...s s IP Address using the Handset You can find the IP address of the IP phone s Base Unit using the handset Use the following procedure to find the IP address 1 Press the Â key to enter the Options List when the phone is not in use 2 Use the scroll keys Â and Ï to scroll to the Network option 3 Press r to select the Network option 4 Use the scroll keys Â and Ï to scroll through the network status u...

Page 212: ...f 10 Private 11 None 12 None 13 None 14 None 15 None Key Function Description None Indicates no setting for the key Line 1 through 9 Indicates the line number N is available for selection from the handset Valid values for N are 1 through 9 Intercom Icom Indicates the key is configured to be used for intercom calls Directory Dir Indicates the key is configured to access the Directory List Callers L...

Page 213: ...the following error Error Session expired Please reload page For security reasons the user must submit the page from the same browser that was used to load the page If the user tries to submit the page from any other IP address the following error displays Error Session invalid Different Client IP Addresses Please reload page Private Public Indicates the key is configured for either Private or Pub...

Page 214: ... the address field 2 At the prompt enter your username and password and click 1 Click Operation Handset Keys 2 Select the handset key you want to program 3 Select the function for that handset key from the Key Function field 4 Click to save the function you selected to the handset key The key programming information is sent to the 480i Base Station and to all the cordless handsets associated with ...

Page 215: ...adio link h Feature Key Activation Indicates the phone is off hook or a call is in progress p Silent Alerter Silent alerter activated b Ringer Volume This icon is available only when the phone is in idle mode to indicate the ringer volume level The box goes from empty to fully black to represent from off to low to high volume lb Receiver Volume This icon is available only when the phone goes off h...

Page 216: ...management features Talk Hold v Key The Talk Hold key v is a multi purpose key with the following uses To initiate a call by seizing the line or through pre dial To answer a call during ringing To place a call on hold during an active call Display Message Description Microphone mute Indicates when the Mute button has been Activated Out of range Appears briefly when pressing a key if out of range o...

Page 217: ...to mute the handset Press the æ key again to disengage mute The Microphone Mute prompt displays when mute is activated Redial Key ß The Redial key displays a list of the last 10 calls made from the handset Use the Ï and Â to scroll through the list Feature Key List Ï The 9480i CT cordless handset supports a programmable feature key list for easy access to common features The available features inc...

Page 218: ...ly slide into the charging cradle If it does not check the battery compartment cover to ensure it is in the proper position 6 To confirm that the battery is charging check the battery icon symbol on the handset display to see if the lines inside the icon are flashing left to right Handset Battery Indicator Status The display provides at a glance information on the handset battery Note The battery ...

Page 219: ...e PBX directive can direct the handset default to the volume To adjust the ringer volume When the handset is not being used for a call press the top of the key to increase the ringer volume and press the bottom of the key to decrease the ringer volume The handset ringer sounds on each adjustment to reflect the new setting and the ringer volume icon shows the current level chosen Directory Cordless...

Page 220: ...diting use the available characters as labeled on the keypad Pause key and special characters are also available 0 Key Pause key To allow the user to enter pause characters the pause key is the 0 digit key in alphanumeric editing mode Characters appear in the following order 0 p 1 Key In the alphanumeric mode the 1 digit key accesses several special characters Characters appear in the following or...

Page 221: ...de back to lower case and finish address entry Adding an Entry to the Directory The directory can store up to 50 names and numbers which display in alphabetical order If no name is entered the entries are sorted by number at the beginning of the directory To add an entry to the directory 1 Press the key from the idle mode as shown below Handset UI Handset UI Number Address 693_ 123 Save Number Add...

Page 222: ...h new items being first in the list Each call received is stored no collapsing of records and can be deleted or saved to a directory Oldest call records are automatically removed from the list when the list is full and new items are received The following figure shows the header screen On this screen there is the title the number of total items the number of new items instructions for viewing the ...

Page 223: ...s List 1 To dial a caller back press the Line softkey You are taken to the feature list where you can choose the configured line to place the call 2 Scroll to the desired line and press Select The call is placed on that line over the cordless link Saving Entries from the Callers List to the Directory 1 From the Options softkey in the Callers List scroll to the Save to Directory Item 2 Press the Se...

Page 224: ...Callers List 1 From the Options softkey of the Callers List scroll to the Delete Item 2 Press the Select softkey You are prompted to confirm the delete action by pressing the Delete softkey 3 Press Delete to remove the item Handset UI Delete Scroll Cancel Select Delete again to erase this item Cancel Delete ...

Page 225: ...commendations contained in headset operating guides when using any headset Receiving Calls When a call is ringing at your extension the handset displays the Inbound Call screen Press the v key to answer an incoming call or lift the handset out of the charging cradle Call Privacy In the 9480i CT multi handset system it is possible to connect several cordless handsets together with each other or wit...

Page 226: ...private calling In the figure above the left screen depicts a call that is public The user can press the Private softkey at any time to make the call private i e no extensions allowed to join In the right screen the right pointing triangle indicates the current call is in public mode The user could also select this feature key to return the call to private Note Any local caller on the call can con...

Page 227: ... 217 Making Calls from Cordless Handset Ending Calls To end a call you first need to connect to the call if not already connected and press the N key You can also place the handset back on the charging cradle to end the call Handset UI ...

Page 228: ... cordless Handset OR the base station However if the Handset is out of range and you perform unpairing from just the Handset OR just the base station the device that you performed unpairing on is unpaired but the other device remains paired If communication between the base station and the Handset is lost you must perform unpairing on the other device as well Pairing the Handset to the Base Statio...

Page 229: ... the Handset be within 3 feet from the base station during pairing 6 On the Handset press the softkey for Pair Note If the Handset is not paired the base station softkey displays as Pair instead of Remove Note If the Handset has already been paired the softkey is labelled as Remove instead of Pair Note It is recommended that you execute the following steps 6 and 7 at the same time Handset Pairing ...

Page 230: ...of pairing one of the following displays on the Handset and base station respectively Successful Pairing of Handset Failed Pairing of Handset Note If pairing timesout retry the pairing procedure again It may take several attempts to pair the Handset with the base station Attemptingto pair Cancel Successful pairing Pairingfailed Tryagain Cancel Pair ...

Page 231: ... the base station during unpairing If the Handset is out of range and you perform unpairing from just the base station the base station is unpaired but the Handset remains paired If communication between the base station and the Handset is lost you must perform unpairing on the Handset as well 2 Unpairing of the Handset returns it to factory default state All data including the functions in the Fe...

Page 232: ...displays on the base station phone Upon success or failure of unpairing one of the following screens displays on the base station phone Successful Removal Failed Removal Handset Pairing Done Cancel Attempting to remove Wait Handset Pairing Done Cancel Removal successful Handset Pairing Done Cancel Removal failed Try again ...

Page 233: ...ation It is recommended that the Handset be within 3 feet from the base station during unpairing If the Handset is out of range and you perform unpairing from just the Handset the Handset is unpaired but the base station remains paired If communication between the base station and the Handset is lost you must perform unpairing on the base station as well 2 Unpairing of the Handset returns it to fa...

Page 234: ...224 Model 9480i CT IP Phone User Guide Pairing and Unpairing Cordless Handset to Base Failed Removal Attempt Removalfailed Tryagain Cancel Remove ...

Page 235: ...u to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD win...

Page 236: ...Phone User Guide Additional Features 1 Click Basic Settings Preferences 2 Go to the General section 3 The Suppress DTMF Playback field is enabled by default To disable this field uncheck the box 4 Click to save your settings ...

Page 237: ... your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display D...

Page 238: ...del 9480i CT IP Phone User Guide Additional Features 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings ...

Page 239: ...ly transfer the currently active call or accept transferred calls if there is no active calls If call waiting is disabled intercom calls are treated as regular incoming calls and are rejected pre dialing with live dial pad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the incoming call is automatically rejected for information on Incoming C...

Page 240: ...el 9480i CT IP Phone User Guide Additional Features 1 Click Basic Settings Preferences General 2 The Call Waiting field is enabled by default To disable this field uncheck the box 3 Click to save your settings ...

Page 241: ... the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click Basic Settings Preferences General 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click to save your settings Aastra Web UI Note Play Call Waiting Tone is enabled by de...

Page 242: ... You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click to save your settings Aastra Web UI Note Stuttered Dial Tone is enabled by default ...

Page 243: ...Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedures to configure an XML beep on the IP phone 1 Click Basic Settings Preferences G...

Page 244: ...rences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay Use the following procedures to specify a status scroll delay on the IP phone 1 Click Basic Settings Preferences General 2 E...

Page 245: ...all your dialing is never interrupted regardless of whether the Incoming Call Interrupts Dialing is enabled or disabled For Transfer and Conference the incoming calls always go to an available line other than the one you are using for dialing and the incoming call s line LED blinks The LCD still displays your dialing screen Intercom Behavior If Incoming Call Interrupts Dialing is enabled and you a...

Page 246: ...igure Incoming Call Interrupts Dialing on the IP Phone 1 Click Basic Settings Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings Aastra Web UI Note Incoming Call Interrupts Dialing is disabled by default ...

Page 247: ... calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI Configuring Switch Focus to Ringing Line Using the Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI 1 Click Basic Settings Preferences Gene...

Page 248: ...s already specified when the speeddial is created The phone switches back immediately after the call ends conference For incoming calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers blf...

Page 249: ... For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid v...

Page 250: ...e default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore Configuring Goodbye Key to Cancel Incoming Call...

Page 251: ...hile you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press t...

Page 252: ...P If you enable UPnP and the phone is discovered on the network port mappings are set up between the phone and the Internet Gateway Device IGD in your network The phone controls the opening closing and polling of ports on the IGD HTTP and SIP use a single port each RTP RTCP uses a range of ports You can enable the UPnP mappings to specific lines on your phone You set this configuration using the A...

Page 253: ...set to 0 by default If required change the setting to a specific line by selecting a line from the list Valid values are 0 through 10 The line you select is the line that your remote phone uses to perform Universal Plug and Play on the network you are connecting to 3 Click to save your settings ...

Page 254: ...the phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone 1 Click Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a spe...

Page 255: ...eature If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call...

Page 256: ...are enabled by default Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom ca...

Page 257: ...ophone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone pu...

Page 258: ...user to quickly redial the last number that was dialed out from the phone You can Press the REDIAL button twice to redial the last number dialed Press the REDIAL button once scroll the list of numbers then press the REDIAL button again to dial the number that displays on the screen The last number redial feature for the Redial key is static and is not configurable ...

Page 259: ...incoming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 246 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has th...

Page 260: ...incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses If this field is blank the Paging Listening capability is disabled on the phone 3 Click to save your settings Aastra Web UI Notes 1 Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages 2...

Page 261: ...rmation about LLDP MED and LLDP ELIN contact your System Administrator Configuring LLDP ELIN Use the following procedure to enable or disable LLDP ELIN using the Aastra Web UI 1 Click Basic Settings Preferences General 2 The Use LLDP ELIN field is enabled by default If required disable this field by unchecking the check box 3 Click to save your settings Note If the phone receives location informat...

Page 262: ...g SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disa...

Page 263: ...tive Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Solid Red...

Page 264: ...r State Call Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge active Hold Bridge Bridge held Retrieve Bridge ...

Page 265: ...to be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the s...

Page 266: ...ified amount of time after you lift the handset before dialing a preconfigured number If you do not dial a number within the time allotted then the IP phone begins to dial the number The Autodial feature is available on a global or per line basis Contact your System Administrator for more information Centralized Conferencing The 9480i CT supports centralized conferencing for Sylantro and Broadsoft...

Page 267: ...s that you can use to either answer the incoming call or ignore it When the 3 Ignore Answer 4 line displays you can press the Right Arrow key Answer to answer the incoming call without disturbing the current XML application When you answer the call the 3 Ignore Answer 4 line disappears from the LCD Pressing the Left Arrow key Ignore ignores the incoming call without disturbing the current XML appl...

Page 268: ...le WAV audio file starts only when 4 seconds of the audio data or the complete file has been accumulated Follows the standard phone behavior of speaker head set hand set IP Phone UI Screen During WAV Streaming The 9480i CT screen displays the following during WAV streaming To abort the WAV streaming press any of the following Goodbye key Drop softkey You can also place the handset if in use on hoo...

Page 269: ...es Menu from the phone side by pressing and holding the Options key to display the phone side Services Menu IMPORTANT NOTES If no Options URI script is configured the local Options Menu on the phone displays as normal If you configure password access to the Options Menu this password is required when accessing the local Option Menu but is not required for the Options Key redirection feature Pressi...

Page 270: ...ll use softkeys expansion module keys applicable to the XML application even though the phone is locked However any keys NOT associated with the XML application cannot be used when the phone is locked Also XML Get Requests override the locked feature on the phone so that any softkey pressed by the user that initiates a Get Request continues to get sent Only a System Administrator can configure the...

Page 271: ...ys a login screen with Username and Password Username can be up to 40 characters and Password can be up to 20 characters A System Administrator can optionally configure a Domain Name to be used as the Username e g username domain com A user can navigate the screen using the navigation keys arrow keys on the phone The screen provides a SUBMIT key for submission of the field information and a CANCEL...

Page 272: ...inistrator Call Diversion Example 1 Tim calls Mark at x400 2 Mark s phone is busy 3 Mark s phone diverts the incoming call to another destination Roger x 464 4 Tim s phone displays name and extension of where the call is being diverted to and reason for diverting the call The screen scrolls between Screen 1 and Screen 2 5 Roger s phone accepts the call and displays the name and number of the phone...

Page 273: ...l destination is also enabled If your phone does not display call destination information your System Administrator may have disabled this feature Contact your System Administrator for more information Note When both call diversion and call destination are enabled the information displays to the phone s screens in the following order Screen 1 Caller info Screen 2 Call destination Screen 3 Call div...

Page 274: ...one and the headset by pressing See the section Set Audio on page 34 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 9480i CT Installation Guide provided with your phone Why doesn t my phone ...

Page 275: ...our Phone s IP Address on page 23 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the Aastra Web UI 1 Press on the phone to enter the Options List 2 Select User ...

Page 276: ...ur changes For information about changing your password see User Password on page 52 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator Aastra Web UI Note By default the user name is user not case sensitive and the password fi...

Page 277: ... Status and press the 4 key to select 3 Press the 2 key to scroll to the Restart Phone option 4 Press the 4 key to confirm and restart the phone If you do not wish to restart your phone press the 3 key to cancel 1 Click Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Phone UI Note Your phone is out of service temporarily during the restart and downloading process Aastra Web UI Opt...

Page 278: ...ng a Lock Unlock key on your phone see Phone Lock Key on page 126 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Enter 3 Press 4 to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone t...

Page 279: ...2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked ...

Page 280: ...270 Model 9480i CT IP Phone User Guide Troubleshooting Solutions ...

Page 281: ...the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss dama...

Page 282: ...charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside h America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after t...

Page 283: ... AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vis...

Page 284: ...rlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagre...

Page 285: ...AST CET MUT CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk...

Page 286: ...a SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 287: ...or 84 BLF setting softkey for 83 BLF Xfer 112 BLF Xfer softkeys for 113 115 C call destination displaying 263 call forwarding softkeys for 111 call privacy on cordless handsete 215 call time on cordless handset 199 call waiting tone 231 callers list 165 deleting entries in 168 downloading to phone 163 169 editing 167 using 166 using on phone 166 callers list key customizable 256 callers list on co...

Page 288: ...its displaying 227 DTMF suppressing playback 225 E emergency dial plan defining 58 empty key softkey for 131 132 ending calls from cordless handset 217 F feature key guidelines 203 feature key activation 205 feature key on cordless handset 207 feature keys description of 202 features keys programming 204 flash key setting softkey for 100 G Goodbye key cancels incoming call 240 configuring 240 usin...

Page 289: ...g indicator configuring 244 microphone mute for intercom 245 microphone volume headset 35 missed call summary subscription 255 missed calls indicator accessing and clearing 192 overview 192 multiple line call appearances 60 mute key on cordless handset 207 N no service 265 O on hold calls 143 options setting via the phone UI 15 setting via the Web UI 18 P paging softkeys for 128 pairing and unpair...

Page 290: ...tkeys on cordless handset 206 speaker mode 34 speaker headset mode 34 Speeddial creating using Keypad Speeddial 75 speeddial creating from Keypad Speeddial in Web UI 75 prefix for 69 speeddial keys editing 76 Speeddial Conf softkeys for 116 speeddial Xfer 114 sprecode setting softkey for 101 star codes 225 starting up the phone 4 status messages on cordless handset 205 status scroll delay 234 swit...

Page 291: ...ol on cordless handset 209 vribrate on cordless handset 199 W warning tone for Intercom 246 warranty limited 269 Web UI using 18 X XML application title 95 XML application URI 95 XML beep support 233 XML features 258 260 XML accessing service 98 XML setting services for 96 XML setting softkey for 97 ...

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Page 294: ...lawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2008 Aastra Telecom www aastra com All Rights Reserved ...

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