Queuing Calls
Objectworld Unified Communications Server
23
Temporarily stop accepting queued calls
If you are logged into a queue to accept incoming queued calls, there may be times
when you wish to temporarily stop accepting queued calls, without logging out of
the queue. You can manually set your status to unavailable to prevent accepting
further incoming queued calls, without logging out of the queue.
Temporarily setting your status to unavailable does not change your "longest idle"
position in the agent group. When you make yourself available again by logging
back into the queue, your idle time is based on the time since your last call, including
the time that you were unavailable.
To set your agent status to unavailable
1
Dial *83.
2
Press a number from 1 to 9 to indicate your reason for being unavailable.
3
Hang up.
To set your agent status to available
1
Dial *83.
2
Press "0" at the prompt.
3
Hang up.
Checking your agent status in a call queue
You can check your agent status to verify whether you're currently logged into a call
queue, whether your status is set to temporarily unavailable, or whether you're
currently logged out of the call queue.
To check your agent status
1
Dial *84<QueueNumber>.
2
Ensure that you enter the correct queue number.
The system will indicate your current status as:
• Logged in
• The agent is not available, service code <#>
• Not Logged in
3
Hang up.
