background image

Queuing Calls

Objectworld Unified Communications Server

23

Temporarily stop accepting queued calls

If you are logged into a queue to accept incoming queued calls, there may be times 
when you wish to temporarily stop accepting queued calls, without logging out of 
the queue. You can manually set your status to unavailable to prevent accepting 
further incoming queued calls, without logging out of the queue. 
Temporarily setting your status to unavailable does not change your "longest idle" 
position in the agent group. When you make yourself available again by logging 
back into the queue, your idle time is based on the time since your last call, including 
the time that you were unavailable. 

To set your agent status to unavailable

1

Dial *83.

2

Press a number from 1 to 9 to indicate your reason for being unavailable.

3

Hang up.

To set your agent status to available

1

Dial *83.

2

Press "0" at the prompt.

3

Hang up.

Checking your agent status in a call queue

You can check your agent status to verify whether you're currently logged into a call 
queue, whether your status is set to temporarily unavailable, or whether you're 
currently logged out of the call queue.

To check your agent status

1

Dial *84<QueueNumber>.

2

Ensure that you enter the correct queue number.
The system will indicate your current status as:
• Logged in
• The agent is not available, service code <#>
• Not  Logged  in

3

Hang up.

Summary of Contents for 9112i IP PHONE

Page 1: ...Objectworld Unified Communications Server Aastra 9112i IP User Guide...

Page 2: ...UC Server Objectworld UC Client Objectworld Connect Objectworld Connect PLUS IT Telephony and The IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp...

Page 3: ...7 Conferencing 7 Transferring Calls 8 Ending Calls 9 Redialing 9 Forwarding Calls 9 Changing the Volume 9 Setting Do Not Disturb 10 Selecting a Ring Tone 10 Listing Calls 12 Speed Dialing 13 Accessin...

Page 4: ......

Page 5: ...e the Installation and Configuration Guide provided by Objectworld 1 1 Overview This document is not intended to replace the Aastra Model 9112i SIP IP Phone User Guide For more detailed information ab...

Page 6: ...on the phone to enter the Option List 2 Use the Down key to scroll down the list of the options to Phone Status and press the Right Arrow key to select 3 Select Network Port and press the Right Arrow...

Page 7: ...del 9112i IP phone Placing Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Settin...

Page 8: ...ing Aastra 9112i IP Phone Features 4 Objectworld Unified Communications Server These keys are static and cannot be programmed or changed They are located to the right of the dial pad Transfer Redial M...

Page 9: ...s This section describes ways to make calls on your 9112i phone using your handset speakerphone or headset To dial a number 1 Take the handset off hook by Lifting the handset the phone automatically s...

Page 10: ...etermines whether the call goes to handsfree or headset operation 3 If you want handset operation lift the handset 2 4 Holding and Resuming Calls When you put a call on hold only your phone can retrie...

Page 11: ...the number of the person that you want to add to the conference 4 Wait for the new party to answer You can consult with the new party before you add them to the conference 5 If you do not want to add...

Page 12: ...want to transfer 2 Press the Xfer button 3 Enter the extension number of the person to which you want to transfer the call 4 If you decide not to transfer the call go back to the original call by pres...

Page 13: ...lephone 2 10 Forwarding Calls The call forwarding on the IP phone allows incoming calls to be forwarded to another destination Call forwarding is disabled by default You can enable call forwarding on...

Page 14: ...programmable keys using the Aastra Web UI only DND is not configurable from the IP phone UI To set a key for the Do Not Disturb feature 1 On the Aastra Web UI click Operation Programmable Keys 2 Selec...

Page 15: ...you want to apply the tone set Valid values are Australia Europe France Germany Italy UK and US The default is US 8 Select Set The ring tone and tone set you select is immediately applied to the IP ph...

Page 16: ...comma separated value format Use any spreadsheet to open and view the file The file displays the name phone number and the line on which the call was received To use the Callers List from the IP phone...

Page 17: ...ect the letters Continue to press the number key to access the next letter for that key for example press 2 three times to access C Press the Right Arrow key to move to the next space or wait a moment...

Page 18: ...gth of the screen either with or without the voice mail icon and the message count are truncated with an ellipse character at the end of the number The end of the voice mail list displays the number o...

Page 19: ...sing the UC Server Call Feature Access Codes To access various call features key press sequences are provided by UC Server NOTE Some features may be unavailable depending on the particular system conf...

Page 20: ...accepting queued calls while not resetting the longest idle agent status 83 1 9 Dial 83 Press a number from 1 to 9 to indicate your reason for being unavailable Reset agent status to available Make yo...

Page 21: ...on hold 2 Establish a new call 3 Dial 991234 The call is automatically parked at 1234 Park a call at a park number selected by UC Server This feature is the same as above except that the call is park...

Page 22: ...mber 1 Put the current call on hold 2 Dial 99 3 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park numb...

Page 23: ...to run to answer another person s telephone You can divert a ringing call from another telephone typically within earshot to your own telephone to answer To use ringing call pick up you must know the...

Page 24: ...press during a conference the following options are available The available options depend on at which point during the conference you press Only relevant options are available Press 1 to mute yoursel...

Page 25: ...toggle between closing and opening the conference to additional participants Response The conference is now closed to additional participants Response The conference is now reopened to additional par...

Page 26: ...queue Temporarily stop accepting queued calls Checking your agent status in a call queue Logging in and out of a call queue To log in to a queue as an agent 1 Dial 81 QueueNumber 2 Hang up To log out...

Page 27: ...our idle time is based on the time since your last call including the time that you were unavailable To set your agent status to unavailable 1 Dial 83 2 Press a number from 1 to 9 to indicate your rea...

Page 28: ...s you to instantly broadcast a page Sending a live page To send a live page 1 From your phone dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or us...

Page 29: ...Objectworld Unified Communications Server 25...

Reviews: