Picking up Calls Ringing at Another Extension
Objectworld Unified Communications Server
19
3
Enter the number that you want to use as the park number.
The hold position is used by the person who answers the parked call. For
example, if you enter 1234, then the call is parked at 1234, and can be picked
up at 1234.
4
Press
DIAL
.
The call is removed from the hold position, and put in the park position.
To answer a parked call
1
Typically, a company announcement informs you that a call is on hold for you.
2
Dial
*98
.
The system prompts you for the park hold position.
3
Dial the number of the park hold position.
The system disconnects the current call and presents a new call.
4
Answer the new call to speak to the parked caller.
3.3 Picking up Calls Ringing at Another Extension
Ringing call pick up allows you to answer other ringing telephones, which means
that you no longer have to run to answer another person’s telephone. You can divert
a ringing call from another telephone, typically within earshot, to your own
telephone to answer.
To use ringing call pick up, you must know the extension of the phone that is
ringing.
This feature also allows for night bell support. Many small companies have an
audible bell that rings after business hours. Night bell support can also allow
employees to contact security after hours. This feature can allow employees, for
example on manufacturing floors, who are not stationed at a particular desk to
answer any telephone.
To answer a call on another user’s phone
1
When you hear a phone that you want to answer, dial
*78<Extension>
.
Make sure that you dial, on your own phone, *78 plus the extension of the
phone that is ringing.
NOTE:
If nobody answers the parked call, the call rings the extension
that originally put the call on system park.
NOTE:
To use ringing call pick up, your phone must be configured to
receive incoming calls. Make sure that such features as
call
forwarding
and
do not disturb
are
not
enabled on the phone.