3 Using UC Server Features
16
Objectworld Unified Communications Server
Transfer a call to a call queue
Use this feature to transfer a caller to a
preconfigured departmental call queue.
If no agents logged into the queue are
available to take the call, the caller is put on
hold until an agent is available.
*80 + queue#
To enter queue 500, dial:
*80500
To transfer a caller to queue 500:
1. Press
Transfer
2. Dial *80500
3. Press
Send
Queuing Calls
Log into a call queue
Allows you to start receiving calls for the
specified queue.
*81 + queue#
To login as an agent to receive calls directed
to queue 500, dial:
*81500
Log out of a call queue
Allows you to stop receiving calls for the
specified queue.
*82 + queue#
To logout as an agent to no longer receive
calls for queue 500, dial:
*82500
Temporarily Stop Accepting Queued Calls
Temporarily makes yourself unavailable for
accepting queued calls, while not resetting
the longest idle agent status.
*83 + <1 - 9>
Dial:
*83
Press a number from 1 to 9 to indicate your
reason for being unavailable.
Reset agent status to available
Make yourself available again to accept
queued calls
*83 + 0
Dial:
*83
Press “0” at the prompt.
Check agent status in a call queue
Check your agent status to verify whether
you’re currently logged into a call queue,
temporarily unavailable, or currently logged
out of a call queue.
*84 + queue#
To check your agent status in a call queue
with queue number 500, dial:
*84500
Picking up Other Calls
Picking up Calls Ringing at Another
Extension
Ringing call pickup allows you to pickup a
call that is ringing at a different extension.
*78 + extension To pickup a call that is ringing at extension
300, dial:
*78300
Pickup a connected call
Connected call pickup allows you to pickup a
call that is currently connected to a different
extension.
*27 + extension To pickup a call that is currently connected to
extension 300, dial:
*27300
UC Server Call Features
Key Codes
Examples and Notes
