Handling Calls
41-001523-00 REV00 – 04.2014
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Transferring Calls
The 6865i IP phone has a dedicated
Transfer
key. You can use this hard key to transfer calls.
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call
rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do
this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either
complete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have
the transfer recipient on hold on another line, you can simply navigate to the recipient and press the
Transfer
key and the
direct transfer will be performed.
Transfer Key
