Handling Calls
104
41-001523-00 REV00 – 04.2014
Transferring Calls
Use the following procedure to transfer a call to another extension.
Transferring an Existing Call to Another Existing Call
Completing a Transfer to a Contact in Phone Directory
Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can
navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a
consultative call.
To Transfer a Call to a Contact in the Phone Directory:
Indication of Transferred Calls
When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the
far-end call is dropped. The following is the Call Transferred screen on the 6865i phone:
IP Phone UI
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
key.
3.
Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1.
To cancel the transfer press the
key, or hangup the handset.
Note:
Users are able to edit the destination number by pressing the
3
navigation key, which acts as a Backspace key.
4.
Complete either a blind or consultative transfer:
a)
To complete a blind transfer, press the
key again before the receiving end answers.
b)
To complete a consultative transfer, press
4
Dial
to dial out and remain on the line to speak with the Party 2, before
either pressing the
key or
key, or hanging up the handset to transfer Party 1 to Party 2.
1.
Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)
2.
Press the
3
or
4
navigation keys to scroll to the party to whom you wish to transfer the active call.
3.
Press the
key.
The active call will be transferred.
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
key.
3.
Press the programmed
Directory
key and select a contact.
4.
To complete a blind transfer, press the
key again before the receiving end answers.
To complete a consultative transfer, press
4
Dial
to call the contact. Remain on the line to speak with Party 2 before
pressing the
key again to transfer Party 1 to Party 2.
To cancel the transfer, press
the
key.
L1
Call Transferred
