20
Model 470 User Guide
Troubleshooting
Troubleshooting
Why are there no prompts on the
screen when a Call Waiting call
comes in?
You must subscribe to Call Waiting
Identification
†
from your telephone
company.
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting
†
service from your
telephone company for this function
to work.
Why don’t numbers I return
from the Callers List connect?
Incoming calls are recorded with the
area code attached, whether they
are long distance or local calls.You
may have to remove the area code
from local calls in order to call from
the Callers List, or use the Area
Code option in the options list to
have local area codes automatically
removed. See the section
“Customizing your phone”
for
information about the Area Code
option. Alternatively, you may need
to add ‘1’ before long distance
numbers in order to dial long
distance.
Why is my handset not working?
Check to ensure that the handset
cord is fully connected to both the
phone and handset.
Why is my display blank?
Ensure that the power adaptor is
fully plugged into the electrical
outlet, and that the outlet is
supplying power (you can test this
with another electrical device, such
as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID
†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.
Why can I only see 4 options
when the user guide says there
are 9?
The telephone screen will only
show 4 options at a time. To see
more, press the down arrow button
s
.
How do I remove the stand from
the phone?
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
from the telephone. You will have to
pull quite forcefully, but this will
not break the stand.
Can I turn the light on the screen
off?
No. You can only adjust the contrast
of the display.
Why are Callers not identified on
the display?
Caller ID
†
information usually
arrives between the first and second
ring. Let the telephone ring at least
twice before answering. Make sure
you subscribe to Caller ID
†
services
from your local telephone company.
Why can’t I dial a number in the
Callers List?
You must subscribe to a Caller ID
†
service for names and/or numbers
to be recorded in the Callers List. If
the number of the caller is unknown