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INS

TALLA

TION

  Residen  al Hybrid Electric Heat Pump Water Heater Use and Care Guide 

  17

INSTALLATION

Post Installa  on Review

1

Understand how to use the 
User Interface Module to set 
the various modes and 

func  ons.

2

Hybrid Mode is the recom-
mended Opera  ng Mode. 
Understand the various 

Opera  ng Modes and which mode 
may be best, based on ambient 
temperature and hot water demands.

3

Understand the importance of 
rou  ne inspec  on/ mainte-
nance of the condensate drain 

pan and lines. This is to prevent any 
possible drain line blockage resul  ng in 
the condensate drain pan over

fl

 owing.

NOTE:

 If water is coming from the 

over

fl

 ow slot of the condensate drain 

access cover, this indicated that both 
condensate drain lines may be blocked 
and immediate ac  on is required.

Overflow Slot

Drain Access Cover

Primary Drain

Secondary Drain

Figure 24 -

Condensate Drain Access 

Cover

4

To maintain op  mal opera-

 on, check, remove and clean 

the air 

fi

 lter as needed.

5

The Installa  on Instruc  ons 
and Use and Care Guide 
should be kept with the water 

heater for reference. 

Water Temperature Ad-
justment

The water temperature can be 
adjusted from 95°F / 35°C to 140°F / 
60°C. Use the Up and Down Bu  ons  

 on the front panel 

to set the desired temperature (see 
Figure 25). The se   ng temperature 
will blink on the display, press Mode/
Enter bu  on to con

fi

 rm.

The water temperature can be 
adjusted quickly by pressing the 
“Temperature Up” bu  on and holding 
for three seconds.

NOTE:

 Before a  emp  ng to adjust 

the thermostat, read the “Water 
Temperature Regula  on” sec  on. If 
the instruc  ons are not clear, contact 
a quali

fi

 ed person. 

NOTE:

 For increased water demand, 

switching (temporarily) to Hybrid 
Mode or Electric Mode will decrease 
the recovery/re-heat   me. Be sure to 
switch back to the desired opera  onal 
mode when 

fi

 nished.

 Opera  ng Mode De-
scrip  ons

The opera  ng modes can be changed 
sequen  ally by pressing the Mode/
Enter bu  on (Figure 25). The 
Opera  on Mode Indica  on Light will 
turn on when the relevant mode is 
selected. 
This unit is equipped with technology 
that senses the hot water demand 
from the unit. While in E

  ciency or 

Hybrid mode, during normal usage, 
the unit will operate the heat pump 
for maximum e

  ciency. In   mes that 

the water usage is above normal, this 

unit has the ability to use one element 
(upper or lower) and the heat pump 
simultaneously to help improve 
recovery. This transi  on is seamless 
and will go unno  ced.

Efficiency Mode - 

Provides the highest efficiency and 
lowest cost operation by using only 
the heat pump for heating. Recovery 
time and efficiency will vary with 
ambient temperature and relative 
humidity. Efficiency will be greatest, 
and recovery quickest, when both 
are high. At lower temperatures and 
relative humidity levels, efficiency will 
be lower and recovery will take longer. 
Heat pump operation is allowed 
between 45°F / 7 °C  to 120°F / 49°C 
ambient temperature. At ambient 
temperatures lower than 45°F / 7 °C 
and greater than 120°F / 49°C, the 
heat pump will not operate. Similarly, 
if the water temperature in the tank is 
less than 59°F / 15°C, the heat pump 
will not operate. The unit will operate 
in electric mode until ambient and 
water temperatures return to the safe 
operating range of the heat pump.

Summary of Contents for Vortex FPTU-50

Page 1: ...ren t sure you can safely and properly do any of this work yourself Call our Technical Assistance Hotline at 1 888 479 8324 We can help you with installation operations troubleshooting or maintenance...

Page 2: ...Drain Pan Discharge Pipe Do Not Cap or Plug Temperature and Pressure Relief Valve Drain Cold Inlet Hot Outlet Shut off Valve Hot Air Filter User Interface Module UIM Upper Element and ECO Condensate D...

Page 3: ...the water heater DANGER Read and follow all safety messages and instruc ons in this manual DANGER indicates hazardous situa on that if not avoided will result in death or serious injury WARNING WARNIN...

Page 4: ...oximately 140 F 60 C Higher temperatures increase the risk of scalding Refer to the National Plumbing Code for requirements limiting the allow able temperatures at fixtures in the home Thermostatic Mi...

Page 5: ...ubjected to flood conditions or the thermostat s have been submerged in water the entire water heater must be replaced Make electrical connections prop erly according to the instructions on page 15 Us...

Page 6: ...re you start be sure you have and know how to use the following tools and supplies Plumbing tools and supplies appro priate for the type of water pipes in your home Threaded connectors Figure 1 for th...

Page 7: ...ssure Gauge to an outside faucet and measure the maximum water pressure experienced throughout the day highest water pressures o en oc cur at night Figure 6 Use a Water Pressure Gauge to make sure you...

Page 8: ...n available at your local plumbing supplier Figure 8 that is piped to an adequate drain The drain pan must be at least 2 50mm wider than the diameter of the water heater Install the drain pan so the w...

Page 9: ...dance with this manual s instruc ons Inspect the drain pan pipes and surrounding area regularly and fix any leaks found Drain pans are available at your local plumbing supplier Leaks are frequently in...

Page 10: ...hose in a drain outside or a bucket Note that sediment in the bo om of the tank may clog the valve and prevent it from draining If you can t get the tank to drain contact a qualified person 7 Turn the...

Page 11: ...may lead to condensate draining improperly and resulting in property damage DO NOT CONNECT ELECTRICAL WIRING UNTIL YOU ARE INSTRUCTED TO DO SO NOTICE Connec ng electrical power to the tank before it i...

Page 12: ...one supplied with unit a ach the elbow to the primary drain connec on and insert the PVC pipe into the female end allowing enough length to access an adequate drain 2 Using 1 2 ID rubber or flexi ble...

Page 13: ...alves to reduce the risk of scalding 3 For water heaters that are fed by a solar water hea ng system or any other pre heat ing system always install a Thermo sta c Mixing Valve or other tempera ture l...

Page 14: ...y joint com pound NOTICE This water heater model con tains an outlet connec on J tube that has an orienta on mark that must line up with arrow in a 12 o clock posi on 3 Connect the hot water supply us...

Page 15: ...heater requires a 240 208 VAC single phase 30 amp power supply at 60Hz Check the water heater s data plate see Figure 22 and ensure that the home s voltage wiring size ampacity and circuit breaker ra...

Page 16: ...l opera onal modes see Adjus ng the User Interface Module Opera onal Modes sec on Step 12 Adjus ng the Temperature With the installa on steps completed you may adjust the water heater s temperature se...

Page 17: ...ater Temperature Regula on sec on If the instruc ons are not clear contact a qualified person NOTE For increased water demand switching temporarily to Hybrid Mode or Electric Mode will decrease the re...

Page 18: ...range 1 to 99 days The vacation timer will blink on the display press the Mode Enter button to confirm the vacation timer To deactivate Vacation Mode press the Mode Enter button to switch to the desir...

Page 19: ...sed DO NOT discharge the condensate drain lines into the metal drain pan In a closed system use a thermal expansion tank See Closed System Thermal Expansion section 12 300mm Maximum Air Gap Shut off V...

Page 20: ...ss directions see Replacing the Heating Element Section on page 29 If error persists proceed to the next step 2 Replace non functioning element See Replacing the Heating Element Section on page 29 SF...

Page 21: ...ox and GFCI if used If error persists proceed to the next step 2 Check condensate pump outlet tube for blockage If error persists proceed to the next step 3 Check control wire connections to condensat...

Page 22: ...rrectly installed outlet j tube 10 Thermostatic mixing valve faulty set too low 11 Low supply voltage Increase set point temperature see Adjusting the Temperature on page 16 Clean air filter page 32 C...

Page 23: ...nk as directed under the Draining and Flushing section page 28 No action required Drips from T P Relief Valve Discharge Pipe on page 25 1 Excessive water pressure 2 Add or service a thermal expansion...

Page 24: ...fuses and check the power on both incoming power wires using a non contact circuit tester Turn the power off and replace the cover on the electrical junction box If the water heater is not getting po...

Page 25: ...e tank overhea ng WARNING Do not cap or plug the T P relief valve or discharge pipe and do not operate the water heater without a func oning T P Relief Valve this could cause an explosion Water pressu...

Page 26: ...he low pres sure is only on the hot water side the primary causes of this are Melted heat traps or dip tube Solder ing copper pipes while they are con nected to the water heater can melt the heat trap...

Page 27: ...hot and cold connec ons and make sure your homes hot water pipe is connected to the hot wa ter outlet on the water heater Usually reversed connec ons are found soon a er the installa on of a new unit...

Page 28: ...from draining Have a qualified person use a de lim ing agent suitable for potable water to remove the sediment buildup In most cases it is easier and cheaper to replace lime encrusted elements than t...

Page 29: ...rn out Once you are certain the tank is completely full of water close the hot water faucet 10 Restore power to the water heater It may take two hours for the tank to heat up Replacing the Hea ng Elem...

Page 30: ...ep 10 in the Installa on sec on 10 Refill the tank by opening the cold water supply valve Make sure a hot water faucet is open and the drain valve is closed Allow the hot water to run full for at leas...

Page 31: ...ghtly against the tank 9 A ach the wires following the wiring diagram on the water heater s label Make sure all wire connec ons are ght 10 Replace the plas c element ECO cover insula on and access pan...

Page 32: ...e circuit breaker fuse box 1 Take the two tabs on the air filter and remove slide it from the top cover of the unit 2 If you are replacing the filter skip to step four To clean the filter use a vacuum...

Page 33: ...Upper Lower Tank Temperature Sensor Assembly 14 Fan Shroud 15 Condensate Drain Access Cover 16 Electronic Expansion Valve Coil 17 Run Capacitor 18 Relay Kit 19 Condensate Drain Pan 20 Smart Grid Cove...

Page 34: ...ada N1M 2X1 Should you have any questions please Visit us online at www hotwatercanada ca or Call our Technical Support line at 1 888 479 8324 Copyright 2015 Inc All Rights Reserved Teflon is a regist...

Page 35: ...Canada N1M 2X1 Pour toute question Visitez nos sites web www hotwatercanada ca Appelez notre service technique au 1 888 479 8324 Copyright 2015 Inc Tous Droits R serv s Tefl on est une marque de comme...

Page 36: ...voir 14 Capot de refoulement de ven lateur 15 Couvercle d acc s pour la vidange de condensat 16 Serpen n Soupape de dilata on lectronique 17 Condensateur de marche 18 Trousse Relais 19 Bac de vidange...

Page 37: ...ir couper l alimenta on lectrique du chau e eau au tableau de distribu on 1 Tenir les deux langue es sur le fi ltre air et le re rer glisser du couvercle sup rieur de l appareil 2 Si vous remplacez le...

Page 38: ...ECO soit parfaitement coll contre le r servoir 9 A acher les fi ls en suivant le sch ma de c blage sur l que e du chau e eau S assurer que toutes les connexions des fi ls sont bien serr es 10 Reme re...

Page 39: ...nstalla on 10 Remplir de nouveau le r servoir en ouvrant le robinet d alimenta on d eau froide S assurer qu un robinet d eau chaude est ouvert et que le robinet de vidange est ferm Laisser l eau chaud...

Page 40: ...t sup rieur Une fois certain que le r servoir est compl tement rempli d eau fermer le robinet d eau chaude 10 Reme re le chau e eau sous tension Il peut s couler deux heures avant que le r servoir se...

Page 41: ...gent de d tartrage ad quat pour l eau potable afin d enlever l accumulation de s diments Dans la plupart des cas il est plus facile et moins dispendieux de remplacer les l ments incrust s de tartre qu...

Page 42: ...fi er les connexions chaude et froide et s assurer que le tuyau d eau chaude du domicile est connect la sor e d eau chaude sur le chau e eau Habituellement les connexions invers es sont remarqu es imm...

Page 43: ...aude Si les robinets d eau chaude et froide ont une basse pression appeler votre fournisseur d eau local Si la basse pression est uniquement du c t eau chaude les causes principales sont Pi ges de cha...

Page 44: ...la sec on Installa on du pr sent manuel pour plus d informa ons Une grande quan t d eau chaude provenant du tuyau d vacua on DST peut tre d une surchau e du r servoir AVERTISSEMENT Ne pas couvrir ou...

Page 45: ...fier l alimentation sur les deux fils d entr e d alimentation en utilisant un multim tre sans contact Couper l alimentation et remettre le couvercle sur la bo te de jonction lectrique Si le chauffe ea...

Page 46: ...rite la section Vidange et rin age page 28 Aucune action requise coulements du tuyau d vacuation de la soupape de d charge DST la page 25 1 Pression d eau trop lev e 2 Ajouter un vase d expansion ther...

Page 47: ...thermostatique d fectueux r gl trop bas 11 Tension d alimentation basse Augmentation du point de consigne de la temp rature vous reporter Ajustement de la temp rature la page 16 Nettoyer le filtre air...

Page 48: ...r blocage Si l erreur persiste passer l tape suivante 3 V rifier les connexions des fils de commande la pompe condensat Si l erreur persiste passer l tape suivante 4 Remplacer la pompe condensat auxil...

Page 49: ...t d fectueux Vous reporter la section Remplacer l l ment chauffant la page 29 SF Le filtre air est sale 1 Couper l alimentation au tableau de distribution 2 Nettoyer le filtre air Voir la section Entr...

Page 50: ...Froid Vidange de condensat primaire PVC 3 4 po Eau ti de aux robinets Sortie d eau non ti de Robinet d arr t Chaud Raccord Conduite de vidange de 1 po de diam int au moins Bac de vidange 64 mm 2 5 po...

Page 51: ...de vacances d sir plage de r glage 1 99 jours La minuterie de vacances clignotera l cran appuyer sur le bouton Mode Entr e pour confirmer le nombre de jours Pour d sactiver le mode Vacances appuyer su...

Page 52: ...ure d eau Si les instruc ons ne sont pas comprises contacter une personne qualifi e REMARQUE Pour une demande accrue d eau changer temporairement au mode Hybride ou mode lectrique diminuera le temps d...

Page 53: ...fonc onnement voir la sec on Descrip ons des modes de fonc onnement tape 12 Ajustement de la temp rature Avec les tapes d installa on compl t es vous pouvez ajuster le r glage de temp rature du chau e...

Page 54: ...enta on lectrique monophas de 240 208 VCA 30 A 60 Hz V rifi er la plaque signal que du chau e eau voir Figure 22 et s assurer que la tension le calibre des fi ls courant admissible et la puissance et...

Page 55: ...appliquer trop de p te joint AVIS Ce mod le de chau e eau con ent une connexion de prise tube J dot d une marque d orienta on qui doit tre align e avec la fl che dans la posi on de midi 3 Connecter l...

Page 56: ...r duire le risque d chaudage 3 Pour les chau e eau aliment par un syst me de chau age d eau solaire ou tout autre syst me de pr chau age toujours installer un m langeur thermosta que ou un autre appa...

Page 57: ...eil fi xer le coude la connexion primaire et ins rer la conduite en PVC l extr mit femelle pour perme re su samment de longueur pour acc der au drain ad quat 2 Avec une tubulure plas que de diam int 1...

Page 58: ...tra ner une mauvaise vidange du condensat et entra ner des dommages mat riaux NE PAS CONNECTER LE C BLE LECTRIQUE JUSQU AU MOMENT O LES INSTRUCTIONS L EXIGENT AVIS Connecter l alimenta on lectrique au...

Page 59: ...boyau dans un drain l ext rieur ou dans un seau Noter que le s diment au fond du r servoir peut boucher le robinet et l emp cher de se vidanger Si vous ne pouvez pas vidanger le r servoir contacter u...

Page 60: ...ir votre chau e eau selon les instruc ons du pr sent manuel Inspecter le bac de vidange les tuyaux et la zone avoisinante r guli rement et r parer toutes fuites trouv es Les bacs vidange sont disponib...

Page 61: ...ble chez votre fournisseur local de plomberie sous le chauffe eau Figure 8 pour recueillir la condensation ou les fuites dans les connexions de la tuyauterie ou le r servoir Installer le chauffe eau d...

Page 62: ...ur et mesurer la pression d eau maximale d tect e durant la journ e les pressions d eau les plus lev es sont souvent le soir Figure 6 Utiliser un manom tre de pression d eau pour s assurer que la pres...

Page 63: ...r s assurer d avoir et de savoir comment u liser les ou ls et fournitures suivants Outils et fournitures de plomberie appropri s pour le type de tuyaux d eau dans votre domicile Connecteurs filet s Fi...

Page 64: ...aient causer un risque d incendie Si le chauffe eau est sujet des inondations ou que le s thermostat s ont t immerg s dans l eau le chauffe eau au complet doit tre remplac Faire des connexions lectriq...

Page 65: ...vannes Le module d interface utilisateur de MIU de ce chauffe eau est pr r gl en usine une temp rature de consigne d environ 60 C 140 F Plus la temp rature de l eau est lev e plus le risque d bouillan...

Page 66: ...les messages et consignes de s curit fi gurant dans ce manuel DANGER indique une situa on dangereuse qui si elle n est pas vit e causera la mort ou des blessures graves AVERTISSEMENT AVERTISSEMENT ind...

Page 67: ...cuation Ne pas couvrir ni boucher Soupape de d charge s curit thermique Vidange Froid Entr e Chaud Sortie Robinet d arr t Chaud Filtre air Module d interface utilisateur MIU l ment sup rieur et ECO Co...

Page 68: ...ra on vous m me de fa on s curitaire et ad quate Appeler notre Ligne directe d assistance technique au 1 888 479 8324 Nous pouvons vous aider avec l installation le fonctionnement le d pannage ou l en...

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