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3D Systems, Inc.
MATERIAL QUALITY GUARANTEE ERRORS
MESSAGE
CAUSE
ACTION
Support (or build) material
bottles not detected
3D printer system is out of material bottles,
a bottle mis-fed, or the material identifi cation
system is faulty.
The build will abort if it needs to use the
questionable bottle to fi nish the build.
•
Add the specifi ed material bottle, install a clean
print platform and repeat the print job.
•
If error message occurs again, contact your Certi-
fi ed 3D Systems Service Provider.
Support (or build) material
bottle not melted
A cold bottle was added to the material
delivery system and it did not have enough
time to melt before the 3D printer system
requested material.
The build will abort if it needs to use the
questionable bottle to fi nish the build.
•
Add the specifi ed material bottle, install a clean
print platform and repeat the print job.
•
If error message occurs again, contact your Certi-
fi ed 3D Systems Service Provider.
Support (or build) material
bottle expired
The material identifi cation system detected
expired material.
Follow the discard instructions posted to the touch
screen.
Support (or build) material
bottle incorrect type
A material bottle was inserted into the wrong
feed slot
The build will abort if it needs to use the
questionable bottle to fi nish the build.
•
Follow discard instructions posted to touchscreen.
•
If error message occurs again, contact your Certi-
fi ed 3D Systems Service Provider.
MATERIAL WASTE ERRORS
MESSAGE
CAUSE
ACTION
RT_ERROR: drain tank not
responding
Fault detected in control circuitry.
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
RT_ERROR: Drain tank Position
error
Fault detected in control circuitry.
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
RT_ERROR: Drain tank timeout
error
Fault detected in control circuitry.
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
RT_ERROR: can’t empty drain
tank
Sensor or valve malfunctioned
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
MOTION SYSTEM ERRORS
MESSAGE
CAUSE
ACTION
X-Following ERROR
An attempt to open the build chamber door
was made, or position sensor errors occurred.
Ensure the build chamber door is secured, then
cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
Negative Firing Delay
Variations in scanning axis velocity.
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
Pause Timeout ERROR
Position sensor contamination
Cycle power to the 3D printer system. If error
message occurs again, contact your Certifi ed 3D
Systems Service Provider.
