3Com OfficeConnect Series, User Manual

Page: 101 / 129

104
C
HAPTER
9: T
ROUBLESHOOTING AND
M
AINTENANCE
Understanding Service
Provider Information
The following Service Provider information is provided after a call has ended.
Called telephone
number Voice or data For the last outgoing data call, indicates the telephone
number dialed to reach the service provider for the
current call. For the last incoming voice or data call,
indicates the telephone number dialed from the far
end. (For outgoing voice calls, no information is
provided.)
Reason for call going
down Voice or data Indicates why the last call was disconnected. For
example, idle timer expired, or manual disconnect.
Reason for call coming
up Data Indicates how the call was placed and which
workstation placed the call. Depending on how the call
was placed you should see something similar to the
following:
“
Manual dial by Workstation A
.”
“
DNS query from Workstation A for
http://www.xxx.xxx
.” If the call was automatically
launched and the workstation does not know the IP
address.
“
Packet from Workstation A to IP address
xxxx.
” If the call was automatically launched and the
workstation knows the IP address.
Last Call Information
For This Call
Type
Description
Table 12
Service Provider Information Description
Service Provider Information Description
Number of successful
connections Indicates the total number of successful connections to
each service provider.
Number of failed connections Indicates the total number of unsuccessful connections to
each service provider.
Total number of octets received Indicates the total number of octets (bytes) received by the
ISDN LAN Modem.
Total number of octets
transmitted Indicates the total number of octets (bytes) transmitted by
the ISDN LAN Modem.
Total connection time (seconds) Indicates the collective amount of time connected to each
service provider so far.