3Com OfficeConnect Series, User Manual

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Message Service/Voice Mail
83
Message Service/Voice
Mail
If you subscribe to Voice Mail on your ISDN line, then you have Message Service
which tells you that you have new messages in your voice mail box. By default,
Message Service is disabled. You must enable this feature on the ISDN LAN
Modem to use it.
The Alert LED on the front of the ISDN LAN Modem flashes when there are new
messages in your voice mail box. Note that the Alert LED also flashes during
firmware download. The flash sequence distinguishes the difference— faster
during firmware download and slower for message indication.
You are also notified when you lift the receiver and hear a stutter tone (that is,
multiple short tones in quick succession). Note that this tone may be provided by
either your telephone company or the ISDN LAN Modem.
To change the default setting, do the following.
1
Go to the ISDN LAN Modem’s main configuration page
(
http://3com.oc.lanmodem/
).
2
Click ISDN Parameters .
3
Locate Message Service Enable , and then select the check box for the telephone
number(s) for which you want Message Service enabled, or clear the boxes for the
telephone number(s) for which you want Message Service disabled.
4
Click Submit .
If you do not subscribe to Voice Mail, make sure that the Message Service Enabled
feature is disabled. If it is enabled and you do not have Voice Mail on your ISDN
line, then callers always hear a ringing signal whenever that number is dialed
whether or not you are on the line.
Call Forwarding
Call Forwarding is a voice service provided by your telephone company that lets
you forward your incoming calls to another telephone number. To use this feature,
enter the appropriate touch-tone key(s) (as described by your telephone company)
from the telephone attached to your ISDN LAN Modem. These tones are passed
through the ISDN LAN Modem.
When a call is placed to a phone connected to the ISDN LAN Modem, the
forwarded call is announced by a short ring on the telephone from which the Call
Forwarding tones were entered. Note that you cannot answer the call. The ring is
a reminder that Call Forwarding is still in effect.
To use Call Forwarding successfully, it is recommended that you configure each
phone port to be associated with only one ISDN telephone number. For instance,
associate telephone number 1 with port 1 exclusively and telephone number 2
with port two exclusively. You can make this change by clicking
Call Routing from
the ISDN LAN Modem main page and then checking/clearing the appropriate
boxes. If you have more than one telephone number routed to a single port, this
can cause confusion regarding which telephone number has been forwarded.
Note that this also applies if you have Voice Mail.