A
T
ECHNICAL
S
UPPORT
3Com provides easy access to technical support information through a variety of
services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the
most recent information, 3Com recommends that you access the 3Com
Corporation World Wide Web site.
Online Technical
Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through
the following online systems:
■
World Wide Web site
■
3Com Knowledgebase Web Services
■
3Com FTP site
World Wide Web Site
To access the latest networking information on the 3Com Corporation World
Wide Web site enter this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical
documentation and software library, as well as support options that range from
technical education to maintenance and professional services.
3Com Knowledgebase
Web Services
This interactive tool contains technical product information compiled by 3Com
expert technical engineers around the globe. Located on the World Wide Web at
http://knowledgebase.3com.com
, this service gives all 3Com customers and
partners complementary, round-the-clock access to technical information on most
3Com products.
3Com FTP Site
Download drivers, patches, and software across the Internet from the 3Com
public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP
client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
You do not need a user name and password with Web browser software such as
Netscape Navigator and Internet Explorer.
