18
C
HAPTER
3: W
INDOWS
98
OR
W
INDOWS
M
E
Troubleshooting
Symptom
Solution
Basic troubleshooting, applicable for all
problem situations
Inspect all cables and connections.
Check whether your card if fully inserted into the slot
Check the Web site for your computer to verify whether you have the latest
BIOS for your system. If not, download the newest BIOS version, and follow the
upgrade instructions.
Check for multiple installations of the card.
Check whether your system’s PC Card CardBus Controller is installed and
running properly: go to
Control Panel/System/Device Manager/PCMCIA Card
and verify that the controller is present and shows no errors.
Check the
Control Panel/PC Card
application to confirm that your card is
recognized by the system.
In the Control Panel/Network application, make sure that you have appropriate
Clients and Protocols installed.
The LAN device is not functional. LED on the
connector is off or mismatches the real
network speed.
Use Control Panel/System/Device Manager to inspect the status of your LAN
card.
If you see a red X, enable the card checking the appropriate box under
Properties.
If you see a yellow exclamation mark, click the icon to see what the conflict is.
Verify that there are adequate system resources. Try to free system resources
(for example, disable the infrared port), then remove and reinstall the card.
After you remove the card from the system
and then reinsert it, Windows runs the
installation process again
This is normal behavior for Windows with PCI and CardBus cards installed.
Windows 98 or Windows ME can install one instance of the card for every slot
presented in the system. (If you proceed with this installation, you will need
your LAN+Modem card Installation CD (disk).) You will have two instances of
the card under the Network and Modem applications in Control Panel. After
the second instance is installed – the hot swap from one slot to another will be
smooth. Be sure to check your settings under Dial-up Networking and
Hyperterminal to ensure that your preferred settings apply to the correct
instance of the card.
Losing network connection after
disconnecting or changing the media speed
when using NetWare servers and IPX/SPX
protocol
This happens when the frame type is selected automatically. A temporary
solution is to reboot the system after disconnecting /reconnecting the cable in
NetWare networks. The permanent solution is to use specific frame types such
as 802.2 or 802.3.
After a fresh installation of Windows 98 or
Windows ME with the card already installed,
the system detects the card interface as a PCI
device.
This happens only when you reply “No” when asked whether the card is used
for Windows installation.
Check
Control Panel/System/Device Manager
. Remove the "PCI Device" entry
and reboot the system. Windows 98 or Windows ME will detect the card and
prompt for the Windows 95/98 or ME Installation disk.
Modem appears installed, but functionality is
inconsistent.
Ensure that you ran the WorldPort country selection software and chose the
country in which the modem is being used.
Previously installed software does not work
with modem.
Make sure the COM port used by the application is the same as the COM port
assigned to the modem during installation.
